First let me start by saying that the store manager Amanda was absolutely amazing. She is so kind, gentle, and pleasant. She pierced my 4 month old daughters ears. From the moment we arrived we were greeted by another associate and Ms. Amanda. Both ladies reassured us that we would be helped soon and they did just that. Amanda was so informative and really patient with my baby. My little one was squirmy and wanted to see everything in the mall and Amanda made sure her “markers” were correct before piercing her ears. She also recommended we come back in 4 weeks just to follow up so she could check my baby girls ears. I’ve never experienced such amazing and attentive customer service. Thank you ladies once again for an amazing experience. I highly recommend Amanda!

It took $110 to get my sons ears pierced then he had a basketball game and had to take them out the same day so I went back the next day and they tell me they cant put them back in so basically Im punishing my son for playing basketball when he really wanted his ears pierced and we had no clue that he couldnt wear them so I called the manager and they said to wait a while before we get him pierced again and now theyre healed so well find out and never could get it doneFake people

Best place to get pierced at no cap, when I first got my ears pierced I was scared and the manager gave me $10 to take my mine off it.

Don’t waste your time coming here. Extremely rude manager, I would accept getting bad service from sales associates but not the manager. I guess to be 40+ still working at a mall kiosk will make a person bitter. I get it, it’s just Pagoda not Pandora or Tiffany’s but it would be nice to have decent customer service when shopping and spending your money at an establishment.

I choose my earrings and got my ear pierced and was satisfied

I went to Piercing Pagoda at the St. Charles Town Center in Waldorf a little nervous about finding someone who was willing to work with me to find the exact spot to match up another piercing above a stretched out hole. Thank God for Shayla! She worked with me and did an absolutely professional job. The place was busy, but she confidently worked with other customers while I chose my earrings. As a bonus, I picked out another pair on sale. All of the jewelry is top quality. The piercing itself was flawless. She took time to explain everything and sent me home with instructions on how to care for my new piercing. Thank you for a great experience!

Ashley did a great job piercing my earlobes (2nd piercing). She was pleasant and friendly, which was very welcoming. This place is now my “go to” for ear piercings. I recommend Piercing Pagoda over any other. Thanks Ashley.

The best place for pierce ears love this place for jewelry its associated with Zales jewelry

Go to this one by Hallmark. They are awesome. I must admit I have never been to the one under the escalator, I would hope they are as awesome as this one.

Love the customer service....ladys there are awesome

Bought a necklace there that lasted me 10+ years😁

They made my infant wait over 45 minutes to have her ears pierced. There was one lady ahead of us (that wasnt in the chair) in which whom had taken her time to receive many different piercings. There was not much communication from the staff. It was bad customer service (on that day).

Great ppl

Do they do nose piercings???