Although this store is listed as closed in some places, it has an online store as of Dec 2020. BEWARE, it is not reliable. Most expensive item (>50%) of my order was missing. I contacted them in various ways and did not receive any response for weeks. It was only after I filed a dispute with PayPal that I received some of the cost back. Dont waste your time.

I ordered 2 Irish themed license plate frames on July 6, 2019. Still not received on 8/8/19. No response to 2 emails and 3 messages left on their voice mail. Very poor customer service and you can’t rely on your order getting shipped! If I could give zero stars, I would. Beware of this seller!

Ordered 2 items of merchandise from this shop through Amazon. Items were readily received but had to be returned. It was difficult to obtain refunds. I had to go through Amazon, with a complaint on one item, to finally get satisfaction. The refund received on one item was significantly less than the amount paid even though I paid for return shipping having never received a return label. Forget this place!

Never shipped my order. Never answers the phone or responds to emails. This business now lists an address which is a home address. Contacted someone who lives at this home address asking if he was an owner or worked here. He said as a matter of fact, why? I then told him my order was never shipped and asked for a working number. He then said he was just teasing and had never heard of the business. The business address is his address and is how I found him but he has never heard of them?! I filed complaints to the BBB and the Federal Trade Commission. DO NOT ORDER ONLINE FROM SULLIVAN VITAMINS.

I love Sullivans new location on Pine st, it feels nice and homey and the service is just spectacular! Rosewater is my favorite beauty product that I cant find anywhere else and they special ordered it for me and had plenty in stock next time I went in. They also have a great selection of herbal tea and really good chocolate! My favorite store in Walla Walla.

UNRESPONSIVE. Bad experience. Would not recommend.Placed an order. A couple of days later got an email with a USPS tracking number. After a week with no tracking updates I began my inquiries. Called Sullivans. Left three messages over 48 hours so far - NOTHING from them. No return call, no email, no package.Contacted USPS. Their research indicates tracking number was assigned for them to expect a package, but package was never received by USPS.No reports of disasters, flooding or fires in Walla Walla recently so all I can say is WTF ?

Sullivans is great! They have a great selection and are always ready to help you find exactly what you need! I found my new favorite herbal soap here!

Very pleasant experience going to the shop. Wonderful customer service. Very knowledgeable about the supplements, and I love the other merchandise, the hat I purchased was awesome.

I notified them that I was unhappy with the poor quality of the item I purchased and was promised a refund. They lied. I shipped the item back to them and they kept the money and kept the item. Their greed is so strong they would rather have negative feedback than have satisfied customers. I strongly advise anyone considering making a purchase from Sullivan Vitamins & Irish Shop that they avoid buying from this seller and make your purchase from one of the many sellers available. There is absolutely no reason to settle for the poor quality and poor service of Sullivan Vitamins & Irish Shop.

I love the fragrance!! However, I ordered the wrong item and I didnt notice their no returnpolicy. Their phone # doesnt accept calls. So I cant exchange for the item I really want. This merchant sells on Amazon at a lower cost,but Ill buy from others first.Ill notify Amazon of this conflict as well.

Ordered a hat through amazon, it was too small, I requested a return, they responded a couple days later:Thank you for your message. 2XL would be the largest they make so if you like the hat I would recommend getting a hat stretcher or you may also return. Listed below is our return policy and address.Returns are ONLY accepted for unopened/unused product in a resellable condition (TAGS STILL ATTACHED) within 30 days of purchase. If received after the 13th of March and any of the terms above are not met this order will not be refunded. Our return address is listed below if needed.Sullivan Vitamins & Irish Shop307 S 9th Ave #332Walla Walla Walla, WA 99362 I returned the hat in the same box with the one hang tag, and they charged me a 25% restocking fee. As you can see from their response, no mention is made about a restocking fee.I wish I had been more diligent in researching this store before I had made an order through amazon, but who does that?

My order was sent immediately. I am satisfied with my purchase. I would highly recommend this store.

Fair warning Sullivans has very poor customer service. Shipments very slow, but they charge your credit card immediately.Placed an order over 3 weeks ago, still hasnt arrived. No response to phone calls, or emails.Buy your Irish tea elsewhere.

I ordered through Amazon, an Irish knit cap. It was supposed to be a prime item, 2 day delivery. Ha! I had to call them direct several times, 2 weeks later it arrived. Way too big. So i contact them about a refund. Nothing. I was like a pitbull with the emails, finally they just said mail it back. No label, nothing. I send it back, refund comes through $13.00 less. I email them, they tell me the 13 dollars was a “restocking fee”. Such BS. I gave them a bad review on amazon. Amazon refused to publish. Shame on Amazon! Shame on Sullivans!

I asked a neighbor to order an item for me through Amazon. I was shocked to find out that this one item was almost twice as expensive as where I had been getting it. I certainly plan on going back to my regular supplier, for sure!

What a great store! Shipping was fast and the products they sell are top notch.

Placed online order and never heard back. Fortunately my credit card hasnt been charged. If youre going to list stuff online, the least you can do is send what I ordered.

Total scam. Never filled my order, and never answered my multiple phone calls (during office hours) or my emails. I have referred to BBB.

I put in an order over a month ago with no status on the order. Thus far I have called the company 5 times with no return phone call. There is no way you can track your order online so you must call or email. I emailed them today and if I had it to do all over again I absolutely would NEVER EVER DO BUSINESS with this company again! Horrible customer service.

Stay away from this seller! False advertising! Bad practices! First of all their advertisement of items are deceiving. Items are much different then advertised! 2nd their prices are outrageous for what they are selling! I have heard about this seller and his practices. Realizing who this seller was I attempted to cancel immediately several times and they ignored my messages. They charged my account and did not send the item. Even if they had sent it .I did not want the item and they forced it on me anyway.They are rated poorly with the Better Business Bureau were they have a C in ratting. Other sites such as yelp also give poor ratings due to customers complaints.

Ordered from them off of Amazon. The product has taken 9 days now and still not arrived. I will never order from them again and you shouldnt either. Tracking number only says in transit with not one location or time frame given. Terrible service, check their policies, it says they can change the terms and conditions at any time without notice. NEVER NEVER NEVER do business with them again.

Placed order online 2 weeks ago, and have emailed them twice with a question with no response. No tracking information, no response to my emails :(

If I could give less than 1 star I would. The worst customer service ever! I ordered an item over a month and a half ago, they charged my card, but never sent my item. Theives. Ive emailed them, called them and they have never responded. DO NOT DO BUSINESS WITH THIS SHOP!

Very nice place with the best prices for vitamins and Irish paraphernalia in Walla Walla. Im glad its here.

They never sent my order, going over a month and a half now. They will not return emails or voice mails. NOT good. I want to give it a zero rating, but the site wont allow it!

Ordered on 7/20/16, still no tracking record 14 days later. This business by the reviews appears fraudulent. I will never use them again on Amazon.

I am still waiting for product...no response from them or amazon. I see others have the same problem. Lousy customer service from both. Product likely no good either since they dont deliver or resond

18 days after order - not a word, no email, no tracking .... NOTHING!