These guys are terrible. Spent $21,000 on siding and windows. Impossible to get a call back. I’ve had to call 5 times to get a simple answer. I recommend New England building supply. Much better service.

From excellent service to non-existent service. Five windows waiting for replacement parts, multiple emails and long hold times on the phone have yielded me zero results. In all fairness to whomever is working there, they appear to have no support. I was prepared for needing more patience due to Covid but one month and no sign of parts for windows that are inoperable? New parent company is about to lose all the faithful Harvey customers. Yikes.Follow up. I was contacted by Lansing and followed with another email that produced no response. I asked how long I should wait before an answer is received. “2-4 business days” I was told. The date was 11-5. Today’s date is 11-24. If you have Harvey windows, looks like you are going to be buying new windows if you need parts or service.

Receiver needs to focus on one customer at a time .

Id give it zero stars if I could. Unattentive, lack of knowledge, wrong order

Way down hill . 10 guys there no one answers phone. Mustvwait for hours on hold or drive there. Time to find windows elsewhere......UPDATE: they saw this review and claim they will get back to me. I have been holding my breath for a week and NOTHING as usual.

Excellent service, completely satisfied with the cooperation.

Great

Used to be Harvey ind. Switching to new computer system, staff are confused and non responsive

Not so good customer service

Best place in all of Mass to get building materials.

Great staff. very helpful!

Harvey Jeff ThompsonI recently purchased 6 Harvey patio doors. Installation went smoothly for the first 2 of the doors, but the problems my installer encountered with small defects affecting the operation of the 3rd door were disturbing. They necessitated getting a Harvey service tech appointment for today (June 11, 2018), as well as our postponing accepting the remaining 3 doors.I found the area product support technician who came to address the problems, Jeff Thompson, to be excellent, restoring my confidence in Harvey as a patio door supplier. As a retired computer industry hiring manager, I instinctively study and evaluate any professional I am interacting with in his/her job in terms of would I like to hire this person? Would this person be an asset to any company?Well, the answer is a big “ YES” to both questions with respect to Jeff Thompson, the area tech for Harvey. He is an excellent employee. He works productively and carefully. He is very competent at his job, quick to identify the problem, spot other problems, and plan what is needed to address it/them. He learns from experience, shows respect for others, is conscientious, careful, thorough, a good communicator, and courteous and responsive to customers, and came on time. He offered some helpful technical tips to my installer, and answered my installer’s questions. In addition, he elucitated the pros and cons of a couple installation issues to my satisfaction. Very important, I noticed he had a positive attitude toward his job and an enthusiastic attitude toward the Harvey Company.Jeff needed to deinstall the moveable door to address the defects, as well as to address a couple little quirks. The door looks beautiful and is working beautifully now.A recent interaction between Harvey Service Department and my installer left me wondering if I had made a mistake choosing Harvey. Jeff today, his skills and his positive explanation about what Harvey could do to fix any future patio door issues we might have in the future were reassuring and restored my confidence in my decision to choose the Harvey company and Harvey patio doors.

Purchased harvey Tru-Channel storm windows for my vintage home, and the rep told me it would keep drafts out of house due to the fact that the windows are historical. After installation found out that the installation was very faulty contact harvey NUMEROUS times and just have been given the run around. Now I am told that they only protect from weather. I can clearly see holes in storms, so not only would the storm be drafty it also will let weather elements inside of my historic home. This company is all about marketing there product and will tell yo ANYTHING so you buy it but at the end of the day it is all untrue statements. A disappointed client. There rep Frank Curreri came to the house and could not explain why water was getting inside of the storm windows, he was so ARROGRANT and RUDE about it.

Warehouse staff the worst to deal with. Try avoiding this branch as much as possible.

Had to order a new picture window that the seal had gone bad. Replaced this window in 2014.

Easy to find and plenty of parking!

Ignorant drivers. Driving trucks like there race cars real safe....

Great people and customer service

Good Products and Service

Best service

V.good.

Excellent place for shopping