Kevin was great. I got there thinking I hope this is fast, I have to make dinner and rushing. But Kevin kept my calm and we bought 2 new phones added a line and went to get dinner right across the plaza. While he set up our phones. Great sales by Kevin as he never sold me just added value for my family. He will be my contact.

The service was great I got a new know with a new plan they even threw in a tablet and Version has the best service than every other phone company if you got the credit go for it... get off your other plan I left At&t and it was the best more because I get service everywhere and never have any dropped calls so hell yeah 5 stars frome

Ben and Christian were very helpful my phone suddenly broke on me went there I did not have the resources to use computer or phone to file my insurance claim .They were amazing in helping me with resolve no problem, I’m very grateful for there help plus time they take of there busy day to help me out in these 2 days I highly recommend this store 👍👍👍👍

Mike Mitros is 5 Star customer service! He is the man when it comes to product items knowledge and guest satisfaction!

Clean. Easy parking. Sales person seemed new.

Beware! Sales reps will lie to you about promotional deals and use it to charge fraudulent plans to your account. Bunch of scammers.

Always helpful and reliable.

DISHONEST & UNETHICAL...........I was basically tricked into switching back to Verizon from another carrier, after a sales associate at this location intentionally did not disclose the total monthly costs for Verizon service, as he conveniently left off monthly surcharges, after I asked him what the all in costs would be per month, to switch to Verizon.When I went to look at my bill online at My Verizon, his response was dont worry about it, the discounts have not taken effect yet...and assured me that the price that he quoted me for my total monthly service, including all taxes and fees, was correct...when in essence, it was not.Furthermore, I brought my own devices to Verizon, and was eligible to a $150 rebate per device. I asked the sales associate what I needed to do to obtain the rebate, and his response was Dont worry about it, you will get it..it will take some time. But after contacting Verizon direct, the representative informed me that I needed to fill out an online rebate form, which they helped me with.But if I had not contacted Verizon direct, I WOULD HAVE MISSED OUT ON A $600 REBATE/GIFT CARD, HAD I LISTENED TO THE GUIDANCE OF THE SALES REP AT THIS STORE!After contacting Verizon direct (note that this is NOT a direct Verizon store), I was told that there was nothing that they could do to help me, other than contacting this 3rd party retailer directly, which they did.After a brief phone call, the sales associate told me he would call me last Thursday. I never heard from him.I filled out an online survey from this retailer, voicing my concerns, and I was told that a manager would reach out to me directly. No one has been in contact with me.This 3rd party retailer degragates the reputation for Verizon.If you value honesty, integrity, and would like to be informed of what your actual monthly bill will be when you join Verizon, STAY AWAY FROM THIS LOCATION, and go to a Verizon direct store. It will be worth the drive to get honesty, integrity and proper follow-up, as promised.

It was a process, but they stuck through it with me until we got it right.

Really nice guys that work here

Just a complete joke. They are dishonest and arrogant. They are using information not accessible to you to make poor decisions. I understand they are in the business of selling as much as possible, but their way of going about it is ridiculous. The guy I talked to was a clown and knew I was at an informational disadvantage and lied straight to my face. Dont go here.

Excellent Service! I went in just to upgrade my phone and they did that very quickly and even told me about things I didnt know about and other special offers

I cracked my screen protector and the salesperson put a new one in. In about ten minutes, I was on my way.

What can I say but Tharcio was THE MAN helping me get my phone unlocked. He deserves all the praise for his hard work

This store is very clean and welcomingTharcio Oliver’s was extremely helpful in transferring data for me.He was also a lot and has a great sense of humorHighly recommend this store!!!

Tharcio oliveira was amazing help for my man Eddy. He took his time to help him with his phone being locked and help with paying for the phone bill too. Hope to keep seeing more of him

Tharcio and Eleni at Verizon in Waltham are beyond exceptional! Pure professionals, they are your go to for tech, true experts! Our home store for all our cellular needs. 💥

I went into the store to get a new cover.. I was greeted by a nice guy named Marcos.What a very personable and friendly and knowledgeable guy he was .I ended up getting the new iphone 11..... He did everything form setting my phone up took his time to make sure everything was satisfaction. Plus the store was so clean .....Please let Marcos know he is a asset to your storeKeep up the great Job......

I have to report another rip off job by this store located at 117 Tower Road in Waltham. Upon entering this store ( which is not owned by Verizon, DBA as an independent contractor), a salesperson named Christian Morill assured me he could lower my monthly bill, upgrade my account to unlimited data, and provide us with 2 new LG G8 phones with a BOGO offer. After several hours of switching our previous phones to the G8s (frankly not as good as our Pixel 3s) and getting a monthly breakdown of my billing statement by Verizon Corporate (my idea, dont ever take the word from the incompetent salespeople here), I thought we had a deal finalized. After getting monthly bills much higher than promised and seeing that Corporate was billing us for both phones, and getting no help from the store, I called Corporate and was informed that the BOGO offer was for the V60, not the G8! Corporate refused to take responsibility for this fiasco, turfed it back to the store, where some sales leader named Mike swore up and down he would solve the problem and credit me for the extra phone payments. Much lack of accountability and passing of the buck later, Im still paying for the all of the lying and ineptitude from this store, and Corporate insisting its not their fault. Verizon may brag about their superior phone service, but their salespeople are liars and frauds.

GUI was fantastic and got me a great deal. Pleasure to work with.

Never have I had this style of service at ANY retail location. Corey and Lee we’re not only thorough but they sat and went over my whole account to try and get me the best possible deal. They are amazing and really know what they’re doing. I’m never calling the customer service line again. Thank you guys!

We were very impressed with our Verizon Rep. Zach Schwartz. He was very knowledgeable of all current plans and promotions. He took the time to explain every option and helped us pick the plan that met our needs. He was very professional, patient and friendly. He helped us become familiar with our new devices by providing a detailed demonstration of the phones operation. We felt very comfortable throughout the process and never felt pressured into purchasing anything we didnt need. Great overall effort, he is an outstanding representative for Verizon.

GUI make my expience very interesting and funny and saved me money. I was very relaxed because of the great experience.

Waited for 45 mins to no help at all, no one even approached me to acknowledge that I was even there waiting. There were only 3 people In there besides me so they were not swamped. I have never had this problem before at a Verizon store. Just a really lousy location.

I came in for a new phone yesterday. Not only was Christian Morillo extremely knowledgeable and professional, he single-handedly handled all the customers on his own...pushing multitasking to new heights. Nice job, Christian! Thank you!!!

The customer service here was exceptional. I came in looking to switch carriers. As soon as I entered a representative came to assist me. Danny was really friendly and enthusiastic about seeing what my options where available with my damaged phone. He was well informed and presented me other phone models too see what phone was better suited for my needs. I felt no pressure and had an easy time choosing the phone I wanted to get.Thanks to his great customer service I was able get just the right phone for me. Danny made me love Verizon. I really recommend this store if youre looking to switch carriers or purchase any phone.

Michael was super helpful when my phone was completely dead (processing system isnt responding error). He tried desperately to help. Great customer service and offered fantastic deals in case the phone couldnt be saved! I will be going back to see him when I need a new phone!

Customer service was outstanding as soon as I walked in the door. Everyone was really nice and I got in right away. When I went in I had a phone I thought I wanted until they really went through every phone with me and let me try them to see what I liked the best! There was absolutely no pressure and they made sure you understood your phone before you left. They were so patient with my lack of decision making and really made you feel like you were the only customer there. Really enjoyed everyone I met and talked with!! Highly recommend this location!! They also really knew what they were talking about and could answer all my questions.

The finely dressed manager named Cory helped me, got me into a brand new phone and saved me 40$ on my monthly bill. If I can tell you one thing, it is that for the foreseeable future, I will be using him as my account manager. He greeted me with a smile and made me a fresh cup of coffee and I felt like I was important, not like how I feel at a corporate store. The time he took to explain everything he was doing was amazing because I usually dont follow everything well. Was very easy to understand what he was doing and what I was paying for. Turns out the plan I was on was so outdated, I was able to get more than double my data for a fraction less. With no doubt in my mind I can say that this was the best cell phone experience I have had, and I will be sending all of my friends and family to Cory.

Just went to ask about new phones before I switch back to Verizon. 4 people working. Two didnt acknowledge I was even there. One spoke to me and another just silently shadowed and stared. Overall very uncomfortable. Ive worked for both Verizon and an authorized retailer of AT&T and understand the job here. Ive been to this Verizon retailer before. Both times in this store started awkwardly and ended horribly. When I told the store worker that I didnt want to check my account with him (a sales tactic) because I know what it looks like he caught an attitude. I told him Im still kicking tires and was all set. On my way to the door he said Well its not like we were doing anything here. If you dont like your job, figure out why and do something else. If you think because I asked you 5 minutes worth of questions in an otherwise empty store that I now owe you the opportunity to sell me immediately then go back to training. Take my info. Follow up. Dont be an aggressive clerk. Do not call yourself a salesman until you learn how to actually sell to different kinds of customers. Regretfully for you I didnt just blindly walk in asking for an iPhone. Hire better. Train better. Work on morale and customer experience. Never give a cell phone store a second chance.

I came in with a simple but frustrating problem about the camera on my phone. The guys here, Ryan, Manny, and Lee took amazing care of me on two different days. They went above and beyond with insurance claim etc., and bent it over backwards for me. They were not your typical Verizon guy trying to sell a new phone, but really wanted to help me and did! Very good experience and i have all their cards to recommend to others!

Such a wonderful experience! The sales rep that helped me, Lee was so knowledgeable and thorough explaining phone options and plans with me (something that I haven’t received in awhile regarding phone service)! The other sales reps were very nice also! Would definitely go back and recommend!!

Been an Android user for a long time and never was interested in Apple products. That changed after the staff at this location was very helpful in explaining the differences and helping me explore what would best fit my lifestyle. The staff was kind, helpful, and very easy to speak to (I had a ton of questions). Im grateful for my experience at this location and now own an iPhone. Its always a good feeling to know that people are still very helpful and easy to speak to. They werent pushy about a sale, they clearly just wanted to help me pick a phone with features I enjoy the most. A big thank you to the staff at the Waltham store for making this an easy process and for all your help.

What a wonderful experience. I walked into this magnificent Verizon location and was greeted by Zach Schwartz who was unbelievable. I did not spend a penny and Zach helped me with my phone, my work and personal gmail and made this all so easy in a spacious lovely environment. I was even offered something to drink. Absolutely the high point of my day. Thank you Verizon. I will be back.

Ronda was legit! My phone locked on me and I visited one Verizon store previously and an apple store. They both pointed the finger at one another. I when there and she sat on the line with apple for a LONG time till the matter was solved. She’s great at her job highly recommend her if your looking for a new phone or even help with your phone. Will definitely be Back.

I visited this store to return a cable box. The salesperson ask if I had a one bill account and needed my cell phone number and pin to confirm. After reviewing the account, he informed me he could not take the cable box back, they are wireless service only. He referred me to the Needham store. Shortly after leaving I received a text message thanking me for adding device protection services. I called Verizon wireless immediately and was told he added a $15/month service to my account. I DID NOT AUTHORIZE THIS ! The salesperson added it without my consent and did it after I left the store. I would not recommend this business, their practices are deceptive and illegal. Check you bill if you have used them, they are illegally adding unauthorized services hoping you dont pay attention to you bill.

Met with Earl one day and Zach the day after. Both Very friendly and knowledgeable reps who provided outstanding customer service . However, before Zach showed up, the two reps on the floor never looked up or acknowledged my presence for about 5 minutes. They were with customers, but could have greeted me and told me how long I would have to wait. So 5 stars for Earl and Zach and 1 star for the others.

I came to the store after Conor called me about the promotions and helping me save money on my bill. The store is easy to get to and very clean. I was greeted as soon as I walked in and was offered a coffee. The whole team was very professional and helped out with my appointment. I was able to add an iPad to my account and still save money! I will definitely recommend my friends and family to this location. Thank you to Conor and the whole Verizon team for the excellent service!

Great service! Gui helped me out, and exercised great patience, switching my account to unlimited. A great place in Waltham!

Have to really give this location credit for being a hidden gem so to speak, outnumbered by restaurants and common retail stores, the team is friendly, fast and knowledgeable! I went in to get an upgrade because my phone was acting up, after waiting like a millisecond Cory greeted me with a smile and asked what he could do to help. After letting him know my situation I was told how much Id have to pay to fix or upgrade, the options for me to upgrade with a down payment or not based on promos at the time. Cory is great too because every now and then I see him locally and he seems to always remember my name!

I had a great experience when trying to upgrade my phone. I am by no means tech savvy but the guys at this store (patiently) got me through the entire process. They took the time to go through each step, as well as, explained different options for a phone and plan that would fit my needs. They then showed me how to use the phone. A+ service from an A+ team.

Incredible customer service! My phone broke and I went to the store 10 minutes before they closed because I needed a phone. Lee was extremely helpful, kind, and knowledgeable. I did not once feel rushed to make a decision and the staff stayed an extra hour after the store closed to make sure I was set up with the phone I wanted. Great experience and I will always go back to them.

I came in without an appointment and was helped right away. Tyler was the gentleman that assisted me. Not only was he extremely friendly, he was extremely helpful. He listened to my needs and thoroughly explained the best plan for my situation. I felt comfortable and trusted his suggestions. I didnt understand at first and being the nice guy he is, Tyler fully explained to me how I could save money, and still get a new phone. Id definitely come back here again! Thank you Tyler :)

Great experience! No line and very efficient service. Lee helped me purchase a new phone and was excellent. Very friendly and knowledgeable. Walked me through everything I needed to know.

Just moved to the area and went in to the store to look at plans and phones. It was the second stop on my planned 3 provider search but I was so impressed with the plans, promotions, coverage and service that I(my wife and I) decided to choose Verizon. Kyle was very knowledgable and tech savvy and Steve offered great support and advice. We had a great experience getting our phones and our plans set up. My only negative that had nothing to do with service was I wish they had Otter Box cases in some other colors other then black. I am pretty set up now but when it is time to change phones I will go back to this store first. Hopefully, Kyle and Steve are still there.

Angel and Zack from the Waltham location are awesome and so helpful!! I would recommend them to anyone. They deserve a raise!Dierdre Collins

Danny Ly is impeccable, every time i go to this location he always goes above and beyond to assist me. Im not a techie but he takes the time and patience to explain to me. Highly recommend him for your future purchases.

Staff was really friendly and knowledgeable. Atmosphere was relaxed and fun. Lots of laughs. Felt like I was talking to an old friend and not a Salesman. Highly recommend this place.

I had a great experience. Salesman was very friendly, professional, knowledgable, and made my visit as quick as possible. He made known of every promotion available for my phones, made both upgrades I had done easy. Great location as well!

I was fortunate enough to go to this Verizon store for help. I went in being very frustrated with my phone and what the benefits were. I was lucky enough to meet with an associate named Zack who was amazing. He was very helpful and explained things to me in a way that I understood He was totally understanding of my confusion and cleared up many things for me. When I left I knew what I was doing and was welcomed to come back any time. I wish all were as helpful and congenial as zack

Paid a visit to the Swansea Verizon store to meet with a wireless consultant by the name of Galen Campbell. I live an hour away from this location but a colleague of mine referred me directly to work with Galen because of the outstanding customer service she’s received from him in the past. I thought to myself, “ is it worth the drive to meet this guy when my local store is less than 10 minutes away? Probably not?” Well let me shout the answer out “YESSSSS!!!!” I’ve never had a more pleasant experience than I did with Galen. He went above and beyond to get me everything I needed. He even came into the store on his day off on more than one occasion. Who does that? Galen does!!! He works out of a few locations but made sure to make himself available at the location that was closest to me. He spent quality time making sure to answer any and all questions to get the results I was looking for.(and the inquisitor in me asks a LOT of questions) I could go on and on but for the sake of losing anyone’s attention I’ll just end this in saying you must visit the Swansea or Newton MA Verizon stores and ask for Galen. You won’t be disappointed. Superb service!!

Wonderful experience! Upgraded to the new LG G6 which is an awesome phone. Customer service was exceptional and it took way less time than I expected! Earl was so helpful and knowledgable. Highly recommend this store.

Come to Verizon store near Market Basket and you’ll see a dude with a neck tie who looks like Jimmy Neutron. His name is Jackson, a new sales rep and he IS AWESOME. I took up his offer of the Fathers Day BOGO (even though I don’t know my dad - that is a lie, I do he’s alive) and now I have a new iPhone XR and a new dad. 11 stars ⭐️ for Jackson!

Zach and Kevin helped us transfer into a new phone tonight after we walked in 15 minutes until store closing. Zach explained our plan options and transferred our phone contacts through an app when our iCloud would not work. Great service and nice new store with lots of accessories in stock to choose from. Thank you guys so much for being so helpful when it was almost closing time!!! We will definitely return...

A fantastic sales crew. Zach and Andrew helped me today. They are very personable, and were able to help with multiple concerns regarding my account, and also helped me set up a new iPhone before heading abroad! I would absolutely recommend CellularSales to anyone looking for Verizon assistance or any kind of cellular needs. 10/10

Zachary helped me understand plans and coverage when shopping for a gift. He also made it easy to transfer items from one phone to another. The atmosphere was very calm and I never felt rushed.

Went to switch phones from my old phone to my new one, Tony was willing go out of his way to set up everything just as I needed. I usually go to Burlington mall but this place was so much more helpful! Thank you!

Quite possibly the greatest customer service experience Ive ever had. Primarily worked with Cory but everyone in the office was extremely helpful and kind. Buying a new phone was actually an enjoyable experience here.

Outstanding service my tony, I never ever walked in to a Verizon store who puts so much efforts into customer service. He helped me find the right device and transferred everything over. I love you guys!

This is my go to for everything cell phone and related. The staff is friendly and knowledgable. They really take the time to make sure your needs are covered and your confident in your purchase. Highly recommended.

I needed to replace my phone because I had broken the screen. Lee filed the insurance form for me and then when my replacement phone came he took time to transfer everything and put on the screen protector. He was super careful that everything was transferred and was pleasant and patient on both occasions. Lee and the store get 10 stores on the5 star rating scale.

Wow this store is gorgeous! I went in there and you would think new store new reps that dont know much about anything ..but on the contrary i was impressed w how much they knew about their products and services. Wow!!

I recently visited this location in search of a gift for my mother. I was immediately greeted by one of the friendly sales representatives who guided me through the pros and cons of the numerous products available on the floor. Had it not been for the excellent customer service provided by the friendly staff, my mother would probably still be using her beat up old Razor! The sales representative asked pointed questions with regard to which plan would most benefit my mother and carried himself in a manner that one would expect from a friendly neighbor rather than a salesman. I would certainly patronize this location again and recommend it to all of my friends.

Found this store near our house. It was an easy experience all good. Zach was just great. I felt fully briefed fully satisfied..

Lee and cellular sales were awesome. They set us up completely with so much patience and care. Highly recommend

I had an excellent experience visiting this store. The customer service was great. They were very friendly and helpful. I will definitely be back.

Frank was very helpful and professional. Frank helped me set up my new iPad pro and iPhone. He made me feel comfortable and answered my questions with expertise. A very positive experienceV.Lou

NOTE: This five star review is for the Waltham branch office specifically, not verizon wireless as a whole.While I could talk about the patience and friendly attitude the branch office had in spending three hours with us to resolve red tape from corporate, what really earned them the five stars is how they treated a sweet, trusting, elderly lady across from us who was there by her lonesome.They treated the woman they way anyone would want their own great grandparents to be treated. They were respectful, answered her questions patiently in a clear way that shed understand, made sure she was taken care of, and tended to her in an empathetic manner. They could have easily taken advantage of her or blown her off with simple answers without her knowing or (likely to their knowledge) any negative consequences, but they didnt. Instead they showed a genuine concern her well-being and best interests, despite having no incentive (or reward) in doing so aside from their own moral fiber.

Tony Yang was outstanding. He was patient with me, made super extra efforts to track down a tablet for me, navigated a few problems and solved them and was exceptionally personable and fun to work with. A plus plus for him. Go see him!

Had a great experience answered all of the questions I asked. Made sure I had a new phone with a working charging port thank you Roberto. Recommend this to be the place to go!

I came to the store to get help with exchanging my phone due to an inherent issue with the text message functionality - Voury and his team was very helpful in making the whole process smooth. I am very happy with the level of service provided!

So we pre ordered 2 iPhone 11s and 1 iPhone 11 pro on the 10th, so they said that they would be here on the 20th so we called them about the phones they said they would be there later that day but they did not show up after that we decided to go to the store some friken guy who didnt preorder the phone was getting the new phone. The worst part about this situation is that we can’t cancel the pre order we have to wait for another 5 days.Don’t use Verizon

I bought my phone here just over a year ago and had a great experience. The people were attentive, smart and friendly, and I came away with a phone that I still like. They reviewed my contract and updated it to one that offered more at a lower cost.Yesterday my wife wanted to switch over to an unlocked phone. I suggested this place, but she went to the place closer to home - the one I had walked out of after being ignored. There they told her that her phone was an AT&T phone, and they couldnt help her.I took her to this location (Market Basket/Marshalls on Rte 177) where they helped installed a sim card in the new phone, transferred her contacts and, moved her to a more cost effective plan. While they mentioned that they make no money unlocking existing phones, they were happy to do so to build relationships. And they still offered coffee, water, soda while we waited!I would definitely recommend this Verizon retailer for sales and service.

Galen and Zach were incredibly helpful and knowledgeable in giving straightforward information about Androids and iPhones. They spent 2 hours of their time and there was no pressure to buy. Great customer service!

Friendly knowledgeable staff. Pressure free Sals exlerience. Thought I lost my contacts and photos and they were able to recover everything. Highly recommended this store.

Came in with a phone issue was able to get helped right away. Enjoyed every second there. They helped me reset my password. Thank you Manny!!

Went in with a broken phone. Explored all my options with the reps. Everyone was helpful and curtious. Solved my issues and got a new phone at a low cost. Highly recommend

Employee M. at this store, and acting agent of Verizon Wireless, lied to my wife and I during our 02/10/2018 store visit regarding available promotions, contractual terms, and signed us up for services we did not agree to.Verizon Wireless [corporate] (VWC) has mitigated some of the harm done, but ultimately we will not know what recourse or reprimand befalls this employee.It should be noted that this review is a review of this store and the employee Employee M., not Verizon Wireless Corporate as a whole.I attempted to call the store during its normal business hours to discuss these issues and received no answer or available answering machine. I called both the phone number listed on Google and on VWCs store locator.

Treated me very professionally and I felt very comfortable. He answered all my questions and made me feel right at home. I highly recommend Kurt as a sales rep.

Staff were friendly and knowledgeable. helps me get into a new phone while exploring my options. Highly recommend

Remarkably professional and friendly. Was the most painless Verizon experience ever. I will definitely return. Both Earl and Tony were very helpful.

Follow up was AWFUL! Promised a product for 2 weeks. No product, no phone call.

Jason added an iPad to my plan and told me all the upfront & monthly costs. No pushy salesman tactics or features added behind my back. Very pleased with this location! Its brand new and very modern with plenty of space. Its to the left of Market Basket right in between MB and Jake & Joes. I will do any future Verizon business here, they also have a iPhone 7 waitlist already.

Danny and Rob helped me out with an upgrade. Usually I leave dreading my decision but this was a joy. Found a great deal and an awesome new phone. Deffinitely the best Verizon store Ive visited

I came in to the Verizon Store to upgrade my phone. Met with Zach, he was great gave my plenty of options and very helpful.I would def recommend going here for a new phone.

Friendly and helpful staff. Expected Verizon pricing. Decent stock. In store examples could use labels, but otherwise would definitely recommend.

Ive only been a few times. Store is never crowded. Salesmen are very friendly and go out of there way to help without being pushy.

Hard to believe anyone rates this store better than a 1. Ordered two iPhones under the Verizon trade in program in September. I know there was a large back order, but no one in the store could give me any update on my order and told me to call Verizon directly. When the phones finally came in six weeks after the original due date (not the order date!) the rebate was messed up because the store messed up the original order. Ive gone into the store several times to try to engage them to fix this with Verizon. I even twice had to sit in the store and call Verizon on my own cell phone and force the store agents to talk to Verizon. Its now several weeks later and nothing has happened. You he store has spreadsheets and lists that resolve nothing. There is no follow up or active engagement in resolving what is now a $350 error on my account. There is never even a store manager available in the store. As to one persons comment on lack of pressure - that made me laugh. I came in for two phones and got a major hard sell to order new phones on all five lines on my account. Save yourself the headache and just order directly from Verizon. At least that way you can deal directly with the seller rather that a store that clearly could care less once the order is submitted.Updated after the store reply: not sure I understand why I need to call customer service after multiple visits to the store in person plus calls to the store. Its now mid December and the issue is STILL unresolved and no one is bothering to follow up. Glad to know my name and order number are still on that spreadsheet. Here is an idea for the store: how about you open the spreadsheet and floor up yourselves with all of the customers whose orders you have messed up?

Just changed to a smart phone. All was expand so I know what I should be doing. A great job by version☺

I am pleased to say I am a proud owner of a galaxy 8. I am very pleased with the service and the help I received. I would recommend this store to people I know.

Great experience here. Earl Dailey is knowledgeable and extremely helpful! I highly recommend this store for all your needs!

I was helped with an issue for my Google Pixel. Very prompt service and were able to resolve my issues quickly. Very satisfied!

Manny was very helpful, knowledgeable and efficient in getting me a new phone and porting my number from ATT to Verizon. He also showed me how the iPhone X controls differ from the iPhone 7 which greatly accelerated my learning curve on the phone. Thanks Manny!

Tony and Kyle were wonderful, they helped me find the right product based on my needs and their customer service was exceptional. I would recommend this store to my friends and family

Waltham Verizon store on 117 towers St is amazing! They are super helpful and give you all the information and best deals possible! See Frank he rocks!!

Very quick very good

My daughter and I came to Verizon wireless for a phone upgrade. We worked with Andrew, Lee, Vorey and Steve. They were all super to work with...professional, knowledgeable, patient and nice. The experience was not only productive butt FuN:)))

I would just like to say my shopping experience was great the staff was amazing helped with every detail I needed help with, also got great deals that i would recommend all my family and friends to shop at this Verizon Store 😁

Zach helped my business unwind our business account into individual personal accounts. He saved me time, money and frustration I had experienced calling the 800 number for customer service. I will be back!

Went to this store to upgrade my iPhone. Salesperson acted as though everything was going smoothly and he was saving me money. I was overdue for an upgrade on my plan. Once we activated the new phone, and not before, he tells me I owe $127 dollars to cover fees for the upgrade. Ok, fine. A month later, my first monthly bill comes through, and it has increased $20 per month because of charges and fees he didnt mention. Not sure if I just got the worst salesperson here, but I had a terrible experience.