Hello!!The store was very neat and clean. There were no cigarette butts, no paper receipts, no used masks and gloves, and no torn product wrappers smashed into overflowing trash cans anywhere outside the entry way. The building area is very well cared for and maintained.Inside, the floors are swept and mopped, the door mats are clean w/o dirt &mud footprints, the shelves were plenty stocked and their prices are very fair. A young staff member was stocking and assisted me when I asked for help.The staff members helped me look for the correct oil for my older car, and with the air filter, it came with a discount!! They referred me to use their discount store card for future purchases. They answered every question I had!!I needed the freon for my cars AC unit. I asked if someone could put it in for me, and he answered yes w/o hesitation. He said it was already full and they refunded the freon.Since Im new to the area and needed a mechanic, the manager recommend one near by to the AutoZone store!!They were very knowledgeable about what my older car needed and very respectful to me being a woman in a mans world. There were no dirty jokes nor curse words, and of the such.Being a retired semi truck driver, Im numb to it, but to other women, it would be too much. There was no such teasing here and the staff were so very polite!! Im just still old fashioned!!Even after all these attempts with my cars issues, the battery ran low and therefore I needed a jump. I embarrassingly went back in and asked if I could receive a jump, please. They didnt hesitate at all and did so!!Not all stores are as helpful as these men were to even go outside and get their hands dirty, but there was delay nor doubt to assist me.Thank you AutoZone staff and store!! May God continue to bless each of you for helping me and my blind fiance, and that your location continue to have more business and make alot of profits!!When Im in the area, Ill be sure to make purchases again and contribute to AutoZone and the staffs growth and values!!Sincerely, Andrea & Tony.

Very unprofessional, one of sales associate his name is will .this guy doesnt know anything in here,he doesnt even know how to attend the customer.i bought headlights bulb 4 month ago and those bulbs gone bad now i have one year warranty but this guy said there is no warranty in those bulbs.i told for check your computer you gonna find out in your system.he said there is no information in the system.he has no clue about product returns.then i said ok if i buy another bulbs can you install it for me?he said he cant do it.basically all Auto zone customer service install the headlight bulbs always.if its not complecated installing.my one was easy installing.he is very very lazy .unprofessional.how this kind of lazy unprofessional people got this job and work here.i would not recommend anyone to go to this store.ridiculous

Excellent service from Will as always!!They had the part I needed in stock.

Knowledgeable, helpful staff...even as the power went out!

Great people who work there

Great service my manager Mike.

Most employees did not wear masks. There where several customers in the store at the time. It took them 30 minutes to figure out how to give me a refund. And on top of it the employee who was trying to compete my refund did not have on his mask. He also had quite an attitude. Not a friendly store. Will not shop there again.

Bob always does a great job finding the parts I need.

Good place to buy car parts. Good workers.

Was very cold day but the gentleman who helped that time, helped me very gladly, was very impressed.

Thank you Mr. Williams, you helped me fix my Honda

Nothing new to report here, unremarkable.

Excellent service.

Always clean and well stocked, and some people that know their stuff. Bob is very smart especially when it comes to exhaust, thank heavens he was there or I wouldve never gotten the right size pipes!

Very helpful and knowledgeable staff, Brandy helped me get the right oil for my car when I didn’t know what kind to get and she came all the way outside to check my car to get me the right one! She’s awesome!

Salesman was NOT helpful AT ALL! I have never used this cleanser for my engine, and he simply told to pour it in, when actually I found out from my ne t trip to a nearby gas station that a funnel is needed! I lost half of my product in the parking lot at Auto Zone....no plans to return😒😒

Cashiers feels like they are owners of the store

Got everything you need

Woman who helped me buy a battery at the counter was great. She was new and when we asked a very tall male with strawberry blond hair for some help all he would do was point to items then go back to stocking items behind the counter. No help at all. Another young guy with dark hair just stood talking to another worker who was helping a customer farther down the counter. They are setting that woman up for failure. As a female customer I can find more curtious stores to spend $75.

Cane in. Wasnt sure what I needed. The young man talked to me to assess the problem. Told me exactly what I needed and even installed it for me. THANK YOU SO MUCH FOR HIRING THE RIGHT PEOPLE FOR THE JOB.

Not one single employee was wearing a mask. Many of their social/physical distancing placards are literally, yes literally, within 2 feet of each other!!! They seemed to have knowledgeable people, and the management was supportive of the clearly new employees. They had the part that I wanted in stock. They are NOT in the best neighborhood, so its good the inner city gets service. I honestly dont know if they have more stock because others walked out, like I would have, had it not been for my wearing an N95 MASK, Safety Glasses (goggles would be ideal), and gloves... Or perhaps for other reasons... the service was slightly better-than-average, but the total managerial disregard for physical distancing, and the complete lack efforts by every single employee in the store was beyond disappointing. There was a security guard at the front door doing metered entering, but zero else!

8 guys walking around one guy working cash register they didnt even ecnolage other customers in line worst service ever

Smells like teen spirit. Bad joke. Smells like motor oil. Maybe that adds to their ambiance?Prompt, friendly service. They answered questions quickly, and knowledgeably to the extent of their abilities.Im not a person who works on cars, I dont have much use for Auto-Zone, Im not into DIY with car repairs or maintenance, and I was there helping a friend with their vehicle at their request.My recommendation is (if you are not a trained professional) take your car to a qualified person who knows what theyre doing. Of course, if you know what youre doing you dont need my advice. Enjoy yourself!

Great customer service and very helpful

Wonderful fast service!

Consistently sit on hold entirely too long! Most times end up just hanging up. Then upon calling back, have had employees pick up the phone and hang it right up. If this is what they are trained to do, the company should be ashamed! Nothing but poor service across the board from this location. If you can avoid it and get your parts elsewhere that would be wise.

Employee there, I didnt catch his name unfortunately, he was extremely helpful with finding the right products and making sure they were right for my car. Amazing service, greatly appreciated.Ill catch his name next time!

🔧🚙⚙🛻🔩This place has the best customer service around!! They are respectful, courteous, knowledgeable, helpful and fair. They dont waste time--they take care of you quickly and send you on your way. Help is always handy at Autozone! Lifesavers!

Salesman was nice and honest.

Much help and understanding

These guys are top of their game! Always polite and courteous when you walk in the door!

My trusted auto parts store

The workers there look miserable. They don’t even make eye contact with the customers. Poor customer service.

Its got most stuff you need in stock. Brings mask.

Got exactly the part we were looking for the first time thanks everyone whos had to do a job twice because of the wrong part knows exactly what Im talking about

These guys are gods amongst men. I want to spoil the cute one with the side cut.

Great service at this location. The young guy did a quick diagnostic on my car. My check engine light had came on. I appreciated his service. A man at the Hamtramck location had just lied and told me their system was down across the whole state so he couldnt do it.

Horrible customer service I was told I was going to get help and the person who was supposed to help me was a Caucasian male and had a long black hair and just ignored me for about a half an hour horrible service I don’t go there they need more help

Always great service as a commercial customer.

The old man was kinda a jerk. But I got what I needed. Bought a battery. For 180 bucks. Wanted better one. Thats why I guess it was so much. $$ They installed it too. I dont recommend the old man to install it. Lol.

Great staff

They will come out and check the code for the check engine light so you have an idea of whats wrong with your car when the check engine light comes on. They will loan you tools to do a quick or not so quick fix on your car in the parking lot. This is convenient when the tail light or headlamp goes out and you want to avoid a ticket from the police.

The individual who assisted me was condescending, lit a cigarette immediately when he got outside, and then proceeded to tell me I had a bad alternator because he failed to use the diagnosis tool correctly. Had I not taken it to a different shop to get a second opinion, I could have ended up paying 100s of dollars more because of his ineptitude.

Things have been approving slightly since they got rid of Sam. Couldnt manage her attitude for 24hrs let alone manage a store for 8.

They are to slow there for the size of store

Great service and knowledge

I was slow to go back as some workers assume things of the customers (had to troubleshoot my own wipers and yes I suck at cars.... ) so Not everyone is willing to help a young female but Kathy helped correct a stupid move (not even my own stupid move). I will bring my business back here not because of the wiper service (young lady decided I knew) but Kathy (I hope I am spelling it right) made sure my car was safe before I left. Highly knowledgeable and willing to work with people with minimal knowledge of their own.

Kevin G. at store # 3127 on 13 Mile and Dequindre was great ! Excellent customer service, knowledgeable and assisted my needs in a timely manner. Would highly recommend this rep and location!

No issue with this store but as a company Auto Zone is a decent place at best for the do it yourself mechanic. Any serious mechanic that I know hates going dealing with the low knowledge level of most of the employees that they hire at all their stores.

👍

Best auto zone in the area!! John is the best, went above and beyond to help me!!!

Always get friendly service and they put my wiper blade on for me

The employees are very helpful in finding the part you need. Will lend most specialized tools should you need them. They will read a code if your vehicle throws one. I dont believe they will clear it.

I counted 5 employees that were either not wearing a mask or not covering their noses with their masks. Regional manager has not called me yet...

Good place to get auto parts

Pretty standard autozone. Could be a littler cleaner, but the staff has always been friendly and usually quite helpful as well

My car broke down during a snow storm. The staff there let my car sit on the lot for a day until I was able to come back and get it. Great staff! Totally understanding. Cant say enough good things about this autozone.

These guys did a wonderful service installing cabin filter. They are always helpful.

Nice place to go for any car parts.

Everyone was very friendly and helpful! Even though the line was long I was helped quickly and efficiently! Cant wait for a reason to come back! Lol

Almost always have what I need. The parts people are the best. Friendly and helpful.

If I could leave no stars I would! Very rude woman manager. No customer service skills to save her soul so we left and went to O’Rilleys where we had amazing customer service and spent almost 200.00!!

Pleasant experience. Came in for a cabin filter that I had on hold and I opted to put in myself. I gave my receipt to the associate who promptly ran out my item in minutes.

Great service

They find the correct part you need and replace it for you... Such as headlights, turning signal lights.... And they are sooooo polite

This is one great store the people are very friendly there and I sure will visit this store again for sure

Older gentle man and was un willing to read the codes on my vehicle and told me reader wouldnt connect and walked away had a younger man grab the scanner for me again and it read no problem

I am an AutoZone girl, always have been. If you are interested in my story check out my review on the local OReillys page!! Thank you to the kind patient man who was by himself but was still so ever helpful.im Im new to the area, no excuses next time!! Lol

Jeremy at the AutoZone help me great service & very polite and willing to help thank you again !!

Friendly, quick, and personable service even close to closing time

Helpful

Wonderful service installing cabin filter. Always helpful.

Only place I could find straight 30w oil. Knowledgeable workers.

I was well taken care of, this location is filled with helpful team members

Jason was very helpful. Tested my battery, told me it was good, and tried to help. Instead of selling me a new battery, and ripping me off!

Went in for oil & a filter. Friendly & helpful staff. Also bought air fresheners for the same vehicle.

Young man happy to help this grandma find and install windshield wipers

The best help. When you need parts fast. The staff came out to car to see what problem was.

Open till 10pm very nice! Good service knowledgeable staff

I loved them sold me an amazing car

Went to two of the Auto Zones in Warren and employees at both of them where amazing and very helpful.

Will was great and helpful, he needs a raise

They were very helpful

They always have the parts Im looking for

You get everything but I needed a hose for refilling air conditioning gas R134a and it was $21 and change. I think that is expensive for just hose. You will find cheaper ones on Amazon.

Bad experience. Bad parts and trying to blame it on the Car to avoid returns and making it up after understanding it was their mistake. Even the testing instruments support what they do. Cheap but not worth it.

Ive been here a few times and the staff is knowledgeable, patient and informative.

I like that I pick up everything I want to use it and is organized

Lots of product. Helpful employees. I recommend Gus.

Parking is adamant but to leave or enter from dequinderRd is a paineStage is knowledgeable and expedient

Each employee makes you feel welcome and is knowledgeable.

Will took the time to help me get the right light bulb, he was very helpful and patient. Thank you will and autozone.

A very good store to shop at and very helpful..

The Manager Mitch is a bad one he tried to manipulate the price dont know why?? every time the other manager gives me discount for my Corporate licence. so went to another autozone they gave me the discount.

The people there are very helpful no problems

Reliable. Still, I miss Murrays.

Good customer service. Lots of choices. Go online to find coupons. Theres always coupons.

Nice staff busy store but has what is needed.

Could be better...service is marginal...hit and miss... depending on the employees

Always happy to help me there!