The Service Center was OK only because I was forced to pick up my envelope that was not delivered within specified time allotments 3x. It is ALWAYS crowded... Never moves fast BUT EVERY customer is given good customer service and satisfaction.

This is is the second time I’ve had packages delivered from this facility. Both time it says that delivery attempt was made and no answer from customer. I work from home and that is not possible. Their drivers are a bunch of liars. When you call to make a complaint, they give you the run around. FedEx should do a better job hiring drivers. I needed my medication and because of them I’m missing a dosage from my much needed medications. I’ve stayed on the phone hours to have my package redelivered. They are no where in sight. Horrible facility. This place needs to be shut down.

Ill make the short sweet and to the point.Every time FedEx ground delivers our packages they refuse to put it inside our drop box/container. It clearly say drop box on it. I have photos of them placing the packages next to it, rain or snow they wont use it.Ive even gone out and spoke to the driver just to have him laugh at me and drive away. I had the driver role up his window on me and refuse to talk to me. I called FedEx to file a complaint and every time I do they tell me someone will be in touch and no one ever calls.I was advised by FedEx express that FedEx ground was independent contractors and FedEx would not do anything to discipline them.This is bad business and Im getting tired of it.I see the reviews online and Im not the only one getting fed up with them. They will reap what they sow...I posted several picks showing the delivery so you could see the date and time so you know Im speaking the truth.

Excellent customer service from guard to FedEx agent. Thank you.

Horrible Service! paid for next day delivery and I did not get it. They said an attempt was made but nobody was home, which is not trues since we have a concierge who gets all the packages. The delivery driver was too lazy to get it out of his truck. they said they were going to deliver it the next day but I still have not gotten it. This company is trash

I hate this place with a passion, its the only FedEx Center that I have ever encountered, out of the thousand or so that I have been to, that asks for ID even when youre not in a vehicle. One would never bother to come to the FedEx Center to rob for packages they just wait for them to come on our streets to deliver our packages and steal them from the trucks. But asking for my identification to drop off a package is a security measure?? How asinine!

Really pointless. They don’t print shipping labels there so I’m unable to send my box after lugging it 15 minutes by hand and now have to lug it back home 15 more minutes.

Security guards are very rude. I just needed to ship a laptop but I had to sign in and present ID which was for me extremely too much just to ENTER the place. Horrible will never go and I don’t recommend anyone else to go

The cashier was phenomenalDidnt catch her name.Very knowledgeable of her workI felt Great,and she was very pleasantThank YouTodays date Saturday February 27,2021

Easy and fast drop off

One person working the desk at 9:30am on a Tuesday. Don’t go unless you have at least an hour and a half.

Slowest FedEx store ever! Came here three times to ship a box in one week. People work here are so slow. 1st time I was there as the second in line and waited 45 minutes then the guy said computer has issue. Second time they said they don’t accept package after 7pm even though closing hours was 8:30pm. 3rd time I waited 20 minutes even though there was only 1 person in front of me and three people working. One guy was working like a snail while the other two were doing something on the computer. I finally got my package shipped on the third try. Waste of time here to come. They need to be more efficient as a flagship store!

The 2 ladies at the counter were very personable and helpful. The guard at the entrance was nice as well.

Awsome service. Great service and positive energy. Fast recovery with my unique issue with a package solved in 6 mins tops. Holly without the Wood. Blessings

Very useless service! They never deliver as promised and packages are damaged on arrival. 0 stars!!!

Ms. Holly House Customer Service is excellent. Shes always pleasant and helpfu.

My visit was safe, line moved. Supplies were readily available.

Staff was very helpful

I saw mixed reviews here and wanted to check it on my own. They followed covid rules. Thats good. But, not so much on service. FYI - this is NOT my first time I am using Fedex prepaid label printed at home. They couldnt scan my label and didnt want to provide any alternatives. Kept saying its not dark enough. I was requesting to see if they could use a different scanner. But, they kept blaming on the print. Took the same print out to the 14th street Fedex and there were no issues and got delivered to the destination today! Wish they could have accommodated at least by trying a different scanner or printing it there or... something instead of repeating the same statement over and over again. Anyways, this is the last time I am going there. I love the 14th st one - courteous and clean. I took it here because I was on my way to a place close to them.

Arrived here at 9:05. Due to covid 19 only 3 people are allowed inside. Its now 9:38. Finally 2 emplyees show up. Im hoping the package would be delivered faster then the service at this location.it has gone from 3 customers to now 8 before anyone showed up. I tried calling the location but no one on the phone could help me. Now granted by the time I got service the employee was nice but no apology for the wait or lack of service if anything anyone that came after me was asked to wait outside due to covid. I dont use FedEx hardly ever and I would not do that again. I am definitely going with ups or u.s. postal at least they have people that will acknowledge you and not wait your time. I was doing this as a favor for a friend rest assured he will know how my morning went and I will recomend he go UPS cause I ended up being FEDUP with FedEx.

Great customer service

Incompetence surmises it nicely. If I could rate this 0 stars I would.A team member went in with an email with explicit instructions on how to ship the laptop for remote new hires. He provided valid ID (drivers licence) and his employee email. He also had our company account number. He was told that this was not enough proof to ship a time sensitive item. We have not had this issue at any other locations (Sterling or Fairfax VA). They did not give him a local phone number so a senior level team member could reach them to confirm anything. Instead they gave him the generic 800 number where I have been sitting on hold to handle this for over 20 minutes. What a sorry excuse for customer service.Edit: I was on hold for over 50 minutes before finally reaching someone. My team member went to a different location and had 0 issues. Do not bother going here.

I will never again use this delivery to overnight time sensitive materials! FedEx is the worst! Elijah told me he was rectifying it by sending a driver to me… I sat outside and no one ever came! Unreliable!!

I like ve the customer service at this location. Especially from an employee name Holly. She makes you feel like a million dollars when you walk in the door. Holly your such a sweet heart. During this hard time we are facing with this pandemic, we need more people like you. You to brighten up our day. Thank you Holly.

Great help at front desk sister was very helpful.

Came to pick up a package at 6pm when FedEx said it would be available. Waited patiently and without issue for several hours for the package to arrive when it wasnt there as promised. Just before 8:30pm staff assured me that they would call me when it arrived that evening and that I could wait in the lot even though the store was closing its doors. However, after 9pm staff left and never called me. Did not receive the package despite staff promises and FedEx assurance that the package would be there. If staff tell you that as long as you are inside the gate before 8:30 you will get your package that night...dont believe a word of it.

Crystal went above and beyond to help me resolve a delivery issue and make me feel valued as a customer, all while serving multiple people at once.

I was really annoyed about the hoops I had to go thru to pickup a package. They wouldnt accept confirmation electronically

The worst shipping company EVER. Paid for overnight delivery package was sent back to the facility. Customer Service is very unprofessional. Ill never use their service again.

Company is trash! they did not make any attempt to deliver my package with in the time frame they gave me and lied and said they did. I called and they lie to me multiple times. annoying!

Extremely rude staff. They refused to help me at some point. I simply was trying to ship from my corporate account during COVID-19, you would think they would be more helpful considering people rely on this service during this time. One lady was then sneezing repeatedly and then waved me over to try to step in - no thank you the first woman already was rude enough I don’t need to go get sick on top of it.

Ms. Shannon called me and gave me wonderful service! She called to let me know that my package shouldnt be delivered to the location I wanted and she worked with me to find the right place to send my package. She went above and beyond to ensure the safety of my package and she is an amazing customer service representative.They need to fix the security at the gate ASAP but the actual Fedex staff is amazing!

Good service and friendly person behind the desk

Nice employees with good customer service

Slow and Long lines. Also drive up checkpoint security is long, but they dont let you drop off packages without waiting in line.

Do not recommend if you have a time sensitive package. Dropped off a fedex overnight package in the middle of the day, two days later it only reached the Crofton, MD consolidation center, whats the point in express delivery if it gets stuck down the street?

Service was so bad that they just permanently lost me as a customer. (Im writing this review from the UPS Store where they are competent and decent.)

Terrible service, FedEx guy was in such a hurry he just ran to the door tapped on it one time and was back in the truck there is no way to contact the center to tell them to ask him to come back he was still in the neighborhood I’m going to tell my provider to go to another service besides FedEx

The staff is slow, rude and unhelpful. It felt like having customers in the store was an inconvenience. This is the first bad experience I’ve had in a DC FEDEX and I’ll never return. I can’t believe this is a corporate flagship store. Absolutely ridiculous.

Only one person at front. Had to wait for a long time, but was the representative was very pleasant and helpful.

Wow had to have my ID recorded to enter the parking lot. And again to send a package. Big brother is watching.Big parking lot, even found a shaded spotAlthough I must say it was very efficient. Fastest I have ever seen in a FedEx center.

Employees are beyond slow. I had to drop off a package and waited 40 minutes when only one person was in front of me. Additionally, an employee named Janice is not wearing a mask and only a face shield. My experience here left me feeling unsafe. I was not aware FedEx condones the spread of covid

Excellent service

Hello Im the manager here! If you are not satisfied with the services tendered at this location, ask for me and ill make sure we deliver the purple promise!

I requested that my box be sent to a drop off location after the first attempt of delivery. I called and spoke to a representative, who told me that it would be rerouted. Called Friday to verify that it would be delivered to the drop off location, and I could pick it up the next day. My box was not delivered, I had to pick it up from the FedEx center, I waited for 1&1/2 hours for them to open.

Location has permanently closed.

Horrible experience. Gate guards couldnt let me sit in my car in the parking lot for a minor 20 minutes until the shop opened. The opening time of 10am is ridiculous and not conducive at all to the community. Called the night before to hold a package only to find out that the package wasnt there. Frontline folks could give any options on how to rectify the situation.

I waited for a sales associate and to fill out the forms. To my surprise all the paperwork was done by them and I was able to get done early.

Good service

This is place is awesome.

Great customer service

Even though I went to the wrong place, the assistance provided by the employees was so extremely professional and superbly efficient that I must commend this site. They were warm and understanding of my plight. I cannot thank them enough!

Had a helpful (and patient) woman behind the counter assisting. Got me in/out quickly. Not sure if it is due to holidays, but it was a pleasant experience. Low on supplies (envelopes) but also expected due to holiday season.

Staff here (Holly) were really helpful. Offered to help me pack my laptop so it was safe and secure ... easy in and out to the facility. Appreciate very much the great and friendly customer service from Holly!

Slowest fedex I’ve ever been to

I had to come here twice in one day. Even though the line was tremendous the two folks behind the counter were fast and efficient. Not very friendly.I was going to rate 2 stars but then thought about it..... this is not a restaurant. No one was rude, just not friendly.They were on a mission. 5 stars!

Well, i send the package, FedEx overnight, on 9/4/2019 and my daughter still has not received it (today is 9/12/19). I contacted FedEx customer service and they told me something was missed in the address, I verify address, even my air bill is correct I even add my cell phone, and i do call and verify the address since 9/8/19, the same question from different people. My package at this facility, they never contacted me they do not care, the level of unprofessionalis is extreme. Horrible experience!!!! I hope my child will receive this package some day.

Not the best store. They dont listen customer service is horrible.

After trekking across town in the rain, I was super dismayed when I discovered I’d somehow lost my pre-paid, pre-addressed shipping slip when I arrived. Janice and Holly helped turn the day around - making an extra copy of my paperwork, offering a smile, and helping me track down the necessary information. When I left Holly told me to have a wonderful evening and holiday - and she seemed to mean it. This is small thanks for turning an unpleasant, wet excursion into a lovely human interaction.

Whoever the lady was the I spoke with was AWESOME. I think her name was Penny, Kerry, or Perry something like that but she was very helpful. It always seems like a lot of the other reviews on here are quite negative. I think you all should count your blessings and be grateful that there is even a service out here like FedEx to bring us our belongings. Thank you FedEx I appreciate everything.

Will this location please get more help especially after 5pm! The lady with the long ponytail is the only one who knows whats shes doing and moves her behind. If she has help..shes a lĺk ways having to help them. Get some trained in here. I shouldnt have to wait 20+ minutes to service to ship my pkg!

I’ve made multiple visits here. Front desk lady is nice, but expect to be in here for a minimum of 30 min even if you’re next in line. Fedex is trash.

I was there 10 minutes, it was some govt picking up a lot of mail. My encounter with the CSR lasted 1 minute which was very efficient. Only had 1 worker out front though.

I liked this place because the employees were very kind and helpful. They were understanding of my situation and helped me out a great deal! The lady was so nice and explained to me the next steps required in order to pick up my package for my father. Was not waiting for a long time. Thank you.

Great customer support

Well organized. Efficient.

Not possible to give 0 stars? This place is THE absolute WORST of the WORST. Please explain HOW it goes onto the van for delivery at 520pm and at 524pm it lists that, I am not available for delivery when I live TWENTY MINUTES AWAY? Yeah, pretty impossible to get from there to here in FOUR minutes. Why not just note that you dont FEEL like delivering it on a Friday before the holiday in the rain. I couldve respected the honesty!

I was in a long line so I saw good service rendered to everyone. By the way, they have special holiday hours so you have an extra 30 minutes to pick up (not drop off).

Centrally located easy to get to metro accessible and great hours maybe ups should take a hint

Just had the most STELLAR FedEx experience of my entire life. The woman working the desk was SO pleasant and SO patient and SO professional that I refuse to go anywhere else for ANY of my shipping needs. The man who lifts the gate is SO KIND. And does an excellent job keeping FedEx safe.

Was home all day to receive a package from my bank. A second attempt to get this package after the first one was lost because of Fedex.Both my roommate and I were up and alert waiting for a knock.Stayed home from work and school and sat by the door. No one knocked or even attempted to. Seemed like someone was tip toeing. Found a note on my door hours later. Will be calling cooperate. Unacceptable and absolutely unreasonable.

Lets put it this way. Ive been waiting 25 minutes for the person to find/ give me my package. Ive literally had enough time to write a negative review on this place.I have no idea what kind of pick up system is in place here, but it is terrible. No management around at all either.Note to self; use UPS in the future.

Crystal Smith is one of the best customer service agent!

Horrible service, the staff who picked up my phone call was extremely impatient, the worst experience made me doubt if Fedex has ever trained the staff to act appropriately. Unbelievable!!

Because they wouldnt let me in because I dont have real i.d. even tho I showed the lady my school i.d and my mail to show where I live.

Dear FedEx,You may not know this because it is not common knowledge but there happens to be some people who work during the day and cannot be indefinitely at home waiting for FedEx to deliver their packages. Also, there are some people who take full responsibility for their words and their signatures, so when someone says leave the package at the building door, they know the risk they are taking. Therefore your policy of not following customers instructions and refusing to leave packages at building doors is at best paternalistic, at worst, simply arrogant!Thank you very much.

Package never deliver but mark as attempt no note and was home at the time marked not the first time

Pretty crazy. At least 16 customers here. 1 worker. Been waiting for a while. Finally a 2nd worker comes by. Seriously?

This is a one stop shop for all your shipping needs. The staff is very helpful

FedEx is the worst. They are the fastest but their service is horrible. I honestly prefer US mail or UPS a thousand times more.

Staff is very helpful. But they run short on retail supplies like tape and bubble wrap. But better than the standard FedEx store.

Customer service at its lowest level! Even USPS beats this place in providing basic service without showing personal attitude. SMH

Probably the most incompetent office in the US. DC must have the worst customer service and delivery service. Very lazy employees who do not make an attempt to get the delivery to the customer. They just leave door tags at all their locations and drive off without calling or ringing the bell. I wish FedEx Corporate would do something about this.

The drivers really need to stop stealing. Do they not work for a living

I came here to ship a package and did not have a label printed. I asked the lady behind the counter if she could print it at the store if I emailed it to her and she said she could not because they dont have printers in that shop that allow them to print customer shipping labels. I was then directed to go to the FedEx located on 7th street near Chinatown to get the label printed and shipped off. It was def a hassle all in all but learn from my mistake and have your label printed and ready if you decide to go to this store.

This shipping center provides the worst service. They pretend like they tried delivering a package by placing a tag on your door but they dont write your name on the tag and dont enter the tag number in their system. This kind of service is absolutely unacceptable and simply a scam. Someone needs to do something about this.

Weird place, hard to find the customer entrance. Have to sign in with an ID just to walk in! Crazy. I won’t go back, though the staff was pleasant once I finally jumped through all the hoops. Why bother to have such an unpleasant drop off center? Not user friendly.

Not a favorite location with services sketchy per person. The gate guards are usually not interested to be available or quick to respond, dont expect decent customer service at the gate. Inside at the counter, are reasonable staff members and useful folks to assist with sending or receiving packages.

Need to ship something? This is the best place in town. They have parking so you do not have to go around three times to find street parking. Also, this is their hub so it is shipping from there directly.

Horrible customer service! They seem to be very unorganized. Every time I have a package delivered there’s an issue. The staff is lazy and clearly don’t want to be there. They put zero effort into helping customers.

Fed ex is the worst when delivering packages. Thats the only time I go to the center. Their worker dont deliver packages at all. Sometimes they lie and say the been to your house knowing they didnt. Fed ex sould close down and Amazon shouldnt use them as a delivery option.

Thanks, Elijah for all your help. Your customer service was superb

It is stated online that the last Express pickup on Saturday is 6PM. However, the incredibly rude guard at the gate tried to shoo me away at 5. I explained that it states 6PM on the site, which was later confirmed by customer service. The guard ignored me, and went back into the booth to eat his food. I asked which drop box was the one that would be picked up at 6. No response. I asked if the box next to the gate/guard booth would be picked up at 6. His response: “we don’t have materials “. I said everything was set as I have a corporate account. He swept his hand toward the box and looked at me like I was an idiot. After several screw-ups on a major printing project at the FedEx printing location near Eastern Market, this was over the top!

A package was returned successfully. Staff was nice and helpful

Lovely people who go out of their way to make things work out. Your team helped get us the package on time. Thank you Holly and Janice!

Ridiculous wait times. A simple pick up for some package took me an hour and a half due to the employee taking his time with customers having conversations. Terrible.

The Lady at he front desk was really helpful and efficient

If I could give them zero stars. I would. I paid for express delivery for a package because I was going away and needed those items. The day the package was supposed to be delivered I stayed home so that I could obtain my package and had I not liked what I purchased online, I could return it o the store and get something else.As I tracked my package, the update said Business Closed or Person Unavailable, that was a lie. The driver never once buzzed the call box with my name attached or even pressed the call button for the leasing office of my apartment to buzz them in. I am highly disappointed in the service rendered with this organization.

I was very impressed. Nice building.

Unbelievably horrible service. Every time I decide to use this location I regret it again. If you come here, be prepared to stand in line for 20 minutes while one person casually waits on customers and you watch several others joke and laugh in the back and ignore the full lobby of customers. The one star is a technicality. They don’t even deserve that.