I have been to this location in the past where I have been told I couldn’t be helped with simple installations but today I was assisted by Juan and I couldn’t be more grateful. He was extremely informative and had an abundance of knowledge when it came to my entire vehicle. He was very nice and professional. I am actually looking forward to returning for future reference! Thank you

Amazing experience. Staff is friendly and very helpful. Special shout out to Juan A. This guy knows his stuff and went out of his way to be helpful.

Just purchased a battery for my wife’s car, as well as a few items for my car as well. The sales person, Juan Arroyo, was beyond helpful, offering seasoned advice, tips, and he even installed a new car battery for my wife.I’ve shopped there sporadically in the past, but after the service we received today from Juan, I’ll be making this Auto Zone my go to spot for my automotive needs.

Had to exchange my brake light bulb and a gentleman by the name of Juan A. assisted me with great professionalism. He went above and beyond to help me find the correct tool in which he lended to me while replacing the bulb with me. Happy customer. I’ll be coming back to this location for sure.

They have always been more than helpful every time I go in for parts for my 2006 Rav4. Moses just replaced my battery under warranty and also gave his thoughts on questions I had about my car. Different ideas/thoughts are always appreciated! But they don’t push you one way or another. Thanks!

I came in to get something to buff out a little paint transfer on my car and the product they recommended was out of stock. One of the employees, Louis, had some in his own car that he put on it and in seconds buffed it right out for me! Went above and beyond for sure! Had a couple other things I needed that they helped me find no problem. Thanks guys!!

I had a great experience with a battery replacement (July 2021). Moses immediately greeted me when I came in and was a knowledgeable, patient, and kind service member. He gave great and sincere advice and was quick with installation. I would return for any car needs.

Successfully bought and installed a new battery from this store with the help of Juan. He was very helpful, friendly and professional. Highly recommend this location and Juan for your basic car needs.

Thanks Juan for helping me install my headlight bulb I appreciate it ! 😁

Had a great customer service experience at this AutoZone location a couple months ago. Was helped by Luis, who truly went above and beyond to help me problem solve and find the solution I needed regardless of how much (or in my case, how little) $$ the store would be making from me. I saved a hefty sum of $$ that I would have had to pay had I gone elsewhere. In todays day and age, I truly appreciate amazing customer service (and encounters with kind people). I will definitely be coming back for my auto needs in the future. Thank you Luis and team!

Super helpful and friendly! Erica took quite a bit of time to help me research what type of bulbs I would need to replace for my cars blinker... and a kind gentleman (I will have to call again for his name!) Also went above and beyond helping me as I was having trouble replacing the bulb! I highly recommend and will definitely give them my business again.

Auto Zone people are always very very helpful and knowledgeable to find quickly the right parts needed for my vehicle!!

Best in the town ... Good service very helpful specially the one and only .MR SKIP thanx u

Rob is the best! If you go here ask for him great sense of humor super helpful and recourseful ! Will only be coming to this autozone from now on

I have been coming here occasionally for years. Every time, the staff at AutoZone in Watertown is always so helpful with advice, and they come out to my car to show me how to replace bulbs, etc. I like to do things myself, but dont always know how. As an older woman, I appreciate how Im treated here.

Great store. Good selection 👍

This is my second time coming to the store when I placed a mobile order they never have anything, I came to the store and the gentleman told me they don’t have the part but when I looked on my own I found the part. I will not shop up at the store ….

Good selection good price point 👍

Good service, sound advice and the wipers are great. Open on Sundays too, rainy or not.

Staff was attentive and helped me find exactly what I was looking for.

Staff is very helpful and prices seems OK!

Great customer service!I went a couple of times for different things and so it happened that Rob helped me out each time. Great guy, very nice and friendly and helped me change the light bulb of my car. I like his sense of humor!I also met the manager and both, Rob and the manager, were very friendly and went the extra mile to help me with my purchase.I highly recommend this place. Its convenient, affordable and the staff is very friendly.

Louis is the man! He consistently provides some of the best customer service experiences I’ve ever had. Give that guy a raise and a promotion. 👍🏼

Horrible service. Never again

Pretty good place but they didnt have what I needed. All I needed was battery for the remote control lock on my truck

Very helpful, helped me change my headlight in 5 minutes in and out.

Good to have this store in the area!Found most of the car stuff I needed.

The gentlemen who work here are so helpful!

Everything your car needs is here. Anything other than wiper blades or air freshener, I highly recommend looking up the part you need online. That will show you which location has the part you need....

Great staff. Great parts. They had the battery for my bike in stock. I had a $10- coupon from an online offer, and the battery has a $10- gift card offer.

Some things can be improved but by all means this is a different side of Autozone. Cool staff and most times very accommodating to customers and clients.

Short smart and satisfactory transaction

They had a tip jar which I found strange because they fix windshields but the strangest part was that the tip jar was filled with small bones. I asked them why they had bones in there and they told me they couldnt tell me and looked at me for what felt like hours with inky black eyes. When I looked back at the tip jar all it had was a 4 dollar bill with taika watitis face printed on it. Which was pretty cool

Stopped in this past Saturday after I had to jump my car to get it started. I wanted to confirm if my battery needed replacement. Luis was the one who help me, I told him my situation, he gladly came outside to check the battery and in fact it needed to be replaced.We went back inside, Luis explained the prices and told me to take my time deciding. Because this was an unexpected-needed expense, I told him that I 1st wanted to go check the prices at the other auto part store that is down the street. He said no problem, that he would be there if I needed any help.I ended up coming back to Auto Zone, they had the best price for me. The store manager rung me out and as I was getting ready to walk out, he asked me if I needed help with the battery. I was planning on replacing the battery myself, but the manager asked Luis to help me out.Luis came with me, carried the new battery out, and in about 10 minutes had made the change for me. We went back inside, where I got a refund for the old battery.Thanks to management and Luis! For your help and for your patience when I couldnt decide which battery to buy. I truly appreciate it!A very satisfied customer :)

Went to pick up some touch up paint for my Honda and the older man at the register asked me if i was going to paint my nails with it. He was otherwise polite but clearly didnt take me seriously, maybe because Im a short female. You guys apparently need to teach some of your employees how to treat everyone the same.

It was just good to be there that day, they took good care of me.

Good people with actual knowledge of cars

I usually dread going to AutoZone because I’ve only had bad experiences with the staff in the past. So glad I went today! I was getting all new wiper blades and the employee came over and asked if I needed any help. He was so pleasant and friendly, and even came outside to help a few customers put wipers on without being asked. I was so appreciative and will no longer dread making the trip to AutoZone. 🤗

Friendly and helpful staff...otherwise a typical Autozone.

Luis was great. Awesome upbeat and very very helpful. Great music clean store every one seemed right on

I went to this store today with my work van to get my lightbulbs replaced, ended up having more then one problem explaining why the bulbs keep burning out so quickly I was amazed by their worker I believe his name was Luis, he did a fantastic job like he went above and beyond, he fixed the problem and replaced the lightbulbs really quick like he is so experienced he knew my van really well I was so grateful because we bring the van different places before and they wouldn’t fix it. I think this guy should be the store manager or something he definitely has the qualifications and abilities to run a store and very experienced with cars.

I came in with my friend to get some parts for his car. The man helping us was great, and was able to help us get everything we needed. He was a bit of an oddball but clearly knew what he was doing and chose the best options available. Definitely stop by if you need some car parts!

Train your associates

I didnt get what I needed. The two old men were inside the store but they had no interest in helping me.

How to get new wiper blades. Is it pleasant surprise when he put him on for me. I go in there my cleaning stuff for the car and the bike.

Love Auto zone its like a toy store for me lol

This place is magical - they can turn aPurchase into a non-purchase by the lack of customer service representatives. I came in for an extremely small purchase of window washer fluid and left empty handed. From door to selection of the product it took less than a minute - thats when the real waiting commenced. The lone cashier was busy speaking with another customer (who also didnt appear to buy a product) for almost 5 minutes. After waiting and the lack of engagement I decided to leave. It doesnt take much too have two people on the floor - maybe next time it wont take as long.

Great service today from Skip D. when I brought my daughter’s car in today to have the battery checked. In short time the battery was checked, new battery purchased, and installed by Skip.

Skip is one of the managers. He is also a friend. When Im in the area and need something, Ill stop there.He runs a tight ship and works hard to keep customers and subordinates alike happy.

The customer service here was really bad I am a loyal customer and the cashier here did not look like he was engaged in our conversation on the battery issue I was facing. I believe I was polite and patient, but still received a lot of attitude. Dont believe I deserved that. I will NEVER STOP BY THIS LOCATION AGAIN!!

AutoZone sometimes this slow with their personnel but theyll be more than happy to help you find what you looking for just be patient there is no rush in life . Love peace and happiness relax and take your time to smell the roses

Yesterday August 9th 2019 was my first time to walk into this auto parts place I needed a battery for my car and an attendant named Luis was very helpful that he even offered to help change the battery without even me asking for he charged very quickly and was very professional. Thank you so much Luis

Absolute garbage! Ive been a customer for quite awhile and every time I came to this store, I felt unwelcome. During my last visit, I brought 2 items to the cashier, and as usual, I was the one who had to do the smiling and greeting just to be ignored by the cashier. They rejected my reward card right at the beginning just by assuming my total isnt $20 or above, before even scanning my items. I had to explaine that they need to use my reward card to use my $20 reward and pay for the items. Rudely, they processed my purchase. No apology, no explanation. The total of the 2 items turned out to be $26 btw. I paid the last $6 I will ever again spend at this store. The store was slow and there was absolutely no excuse for these unpleasant manners. Im taking my business somewhere well deserved.

I went here for oil and sm oil cap. The store manager looked all over for an oil cap and couldnt find one. He assisted me in putting the oil in and then put a rag in the top to keep the oil from splattering all over the engine., ( his idea) When I went to my car dealership the next day for oil cap I was informed the rag had been sucked down into oil tank, shredded and caused engine damage. $2,000.00 later my car was fixed. Thanks for nothing Autozone!

I had the worst customer service experience today at the Auto Zone in Watertown. I do not recommend other customers to come here. The employees, including the managers refused to provide me with the service I requested to test my alternator despite the fact the store not busy. Instead I was disrespected and discriminated against by the manager who exclaimed “You guys come here and try to take advantage of our free service that we don’t get paid for!” The manager rebuffed my request, was rude, and he along with the other 2 employees, gave me false information as to why the alternator could not be tested. I spent hours with no resolution to the problem and was certainly not going to buy any parts from this location by that point. Please take your business somewhere else!

I worked for 16 years for AutoZone.i started in store 5010 Allston Ma worked there until it closed and was transferred to store 5006 Watertown ma until I retired.i found out I should have received in the mail a lifetime employees discount card,which I never received..nice way to treat a loyal employee.

Staff is very helpful, they help me get a good deal on my oil and filter. Im very happy with my purchase.

Rob was the best help tonight! Explained everything from start to finish. Very nice and courteous.

Helpful with loaner tools and plenty of basic knowledge for non-gearheads.

No expert no help

Wait... are you saying I wasnt supposed to put the oil in the gas tank? What do you mean not a 2 stroke engine?

My bad experience I have a Battery Interstate Battery to give you charge back in 1 hour and they tell me they feel it but the battery is damaged I need to replace them I say ok the other I go to the Interstate Battery store and to my surprise the battery if it was good and what I needed was load bone as the battery was not theirs they deceive me saying that it is damaged to see if I fell for the trick to buy them a brand new to them for my lost a customer for life .......

Amazing staff, super helpful! Ricardo was professional and friendly, went above and beyond good customer service.

Liked it

Great place. If you dont know what you need, they probably do!

Alwayz a blessing going there

Friendly service, and seem to have good stock of all you need.

Great customer service. Emil came out and helped me change the low beam light bulbs in the car. He 100% did not have to and was extremely nice about it.

This rating is based on being a people person.No thanks I don’t want your service anymore Autozone. Roamed the whole store. Was not greeted upon arrival which I rather people not talk to me BUT I was looking for help. I was stared at my multiple team members whom none offered help. O’Reillys is 0.5 miles down the street where there is more life to the place!

Great selection, clean and friendly staff. Its right off arsenal st, and close to soldiers field Rd. Plenty of parking and really easy to get in and out of the lot.

Its ok not a old school parts store like Napa if its not showing in the computer they dont look it up in book

I came in, said I needed a part, listed my make and model, and they looked up the product I needed and wrote down the product number and pointed me to the right store location. Person at the desk was pleasant and helpful.

Staff were friendly, prompt, and helpful. Ignore the 3 year old negative reviews. This place is just fine.

I left my car in my driveway during a business trip and of course the leaves that fell on the car stained my entire hood. As someone who tries to take care of his possessions with no actual handy skills what-so-ever I headed to autozone. Instead of forcing me to purchase a product, the two gentlemen at the service counter let me try a chemical cleaning. It didnt work, I ended up purchasing a different cleaner that worked really well. Two car-washes couldnt remove the stains but these guys saved me about $100 for a detail. Thank you guys for being so helpful. Its much appreciated.

Dont waste your time here if you are looking for a battery swap. They state they will swap them out over the phone but when you go in its a whole different story. They understaff just so they can say Well Im the only one here, I can sell you the battery but you have to install it yourself. No, keep the battery and Ill head to Advance Auto parts.

Extremely helpful staff. Had what I needed on hand and at a good price.

Horrible customer service. I asked to utilize the free OBD reader/check engine light code and the guy acted like I was being the hugest inconvenience to walk the thirty feet to my car. On his phone the whole time, being super dismissive. Come on man, I used to work in customer service as well and I get that you might be having a poor day, but thats absolutely no way to treat a customer, and a sure fire way to put a dent in their day.

These guys drop what they’re doing and help out with anything you need. I always appreciate that.

Fair prices and I was assisted in the work I needed to do on my car at no additional cost

Very helpful people working there. Great prices.

Easy parking. Great selection of car parts

Need more people to be able to Help and to assist people too.

Super helpful. Sold me a tail light and even installed on the spot. Also scanned my diagnostic for free and advised me on repairs.

Miss Allston store always fully stocked plus they took time to talk to me

The service is excellent here

Rob.the sales manager today when above and beyond.I had a battery that was dying..so i called the store and asked.if the could install it.Rob came outside and said he would install .even. With ..the rain.I bought the battery and when the old battery was full of corrosion.he managed to clean the terminal and repaired the wire that had become loose with a new contact. Thank you Rob.

Had a good variety of car accessories and I found what I was looking for each visit

Didnt even have my truck listed. Also (aka john) Kept on interrupting me telling me no no

Always been very helpful when Ive needed some tlc for my ride.

I like AutoZone better than Napa, I have always gotten better service at AutoZone.

Outstanding selection and value this place has several hard to find items

Good guys. Very Helpful

Easy in and out location. Helpful staff

I miss the AutoZone that recently closed in Allston, but this location is fine.

Not a bad place, some cheap stuff

I usually visit this location because staff here is very Friendly. They have a good knowledge about car. Especially a young Guy. One day I went there to buy windshield Cleaning. I was about to pay one product but young guy tell me that he Brough it and it was a bad product and he didnt recommend. He recommended me to buy another one Instead. It is not good idea to say that the product is good or Bad. However as a customers point of View, I like It. He tells me the True. He might not be a good sales associate who can increase sales but he already done something to make customer like me would like to come back to the Store.

Quality tools and parts at an affordable price.

I feel like they go above and beyond

Nice people helpful for finding challenging parts (Skip, Manager; Emil, Assist. Manager)

The owner is very friendly and they are well stocked