Having a long existing relationship with Mike, I followed him to Waterbury BMW for my recent purchaseWhich meant - I had to drive 60miles to conclude this purchase.As always, Mike was detail oriented and even during these challenging times was able to get me the exact vehicle we had spec’d in short order.Overall, a standout buying experience.I was also fortunate to be able to meet others on the extremely professional teamMike, as always set the bar very high with the service and follow through he provides.

I went to BMW of Waterbury in hopes to find the car that is I am looking for. Karl helped me. He was great and pleasure to work with. He finds me the xar and the color that I wanted. Every question I had about a car, Karl new the answer to. He was very attentive and he took pride in his work. For me, talking to someone who enjoys what they do, is important. Karl was very prepared for our appointment which goes a long way when making a big purchase like a car. He was the best salesman I have ever been in contact with. Rated 1000/10. Couldn’t have asked for someone better cause he is the best.

Great experience working Khaled! He went above and beyond to take care of us as customers and ultimately we drove home with our new favorite family vehicle. Thanks again to the BMW Waterbury team for everything!

My husband and I have leased 2 BMWs from Dennis in the past and he’s consistently stays in touch with us regarding our experience.As I consider my next vehicle, it’ll definitely be another BMW and I’ll return to working with Dennis for sure. He’s knowledgeable, passionate, trustworthy, and customer experience is top of mind for him.Thanks Dennis!

I had a phenomenal experience working with my sales professional Jonah. He made me feel comfortable during the buying process, answered all my questions, and gave me a great deal on my new 330. The car and the service was exceptional and I recommend anyone go to this dealer and see Jonah to buy a car.

BMW of Waterbury--Really exceptional service department and all the workers are so kind and helpful. My car was taken in on a Tuesday for a tire pressure light and low washer fluid. It came back with those 2 things taken care of, 2 recalls completed, a software update, and it was even cleaned and vacuumed. They go above and beyond and are very thorough. Haley, the service advisor, kept me up to date on the status of the car and was very knowledgable on the product. Also, the service drive is super clean and a tech even came out to look into a small radio glitch I had going on upon arrival. Thanks for the awesome treatment and service. Love my M440i.

We love our new Suv.We ended up building our Dream Car and he helped us through the entire process.Price was as good as it’s going to get considering this pandemic age. They were the best around. Khaled definitely went above and beyond up until the delivery. He was patient and extremely professional.

Nasser was amazing! He helped me through the whole process and got me the best deal around. If you need a new car he is your guy!

I went to BMW of Waterbury in hopes to find exactly what I was looking for and Karl helped me. He was fantastic. Every question I had about a car, Karl new the answer to. He was very attentive and he took pride in his work. For me, talking to someone who enjoys what they do, is important. Karl was very prepared for our appointment which goes a long way when making a big purchase like a car. He was the best salesman I have ever been in contact with. Rated 100/10. Couldn’t have asked for someone better.

I dealt with Amr and Ashley for the purchase of my 330I today. Not only were they incredibly helpful and professional, but they truly went above and beyond to help me get the car I wanted as quickly as possible. I would recommend this dealership to anyone.Edit- I spoke with Dennis Smith because I had a minor issue with understanding something on the car. Dennis was prompt and accommodating and resolved my issue no problem. Overall a completely excellent experience with Hoffman!

If I can give 100 stars I would ONLY because of Khaled Nasser!!! He was the BEST person to work with. He truly goes above and beyond for his customers and actually cares for them. I ordered a brand new m340 with him and he made the whole process so easy and was always there for me when I had any questions or concerns. If your visiting BMW of Waterbury I HIGHLY recommend Khaled for AMAZING service!!!

Working with Misak at BMW Waterbury was a wonderful experience. He not only made the entire leasing process very easy, but he was able to secure me into a great deal that fit my financial budget. He took the time to listen to all my questions, and answered them accordingly. He is very passionate about his job, and wants you to feel comfortable in your new vehicle. You can tell that he really cares about the customer. I highly recommend going to BMW in Waterbury and asking for Misak. Thank you!

My experience with BMW of Waterbury was absolutely top notch. I was coming from out of state to Waterbury for my specific vehicle and Khaled and team from start to finish made the process smooth and seamless. They also worked with me on very personal levels being responsive and attentive. I would definitely do business with them again.

The staff at BMW of Waterbury were amazing! I love my 430i coupe and Khaled went above and beyond to make my experience the best ever 😊 He took the time to set my phone up to my car and made sure I knew what every button was for before I drove away! The red bow was the icing on the cake 🎀 Thank you so much!

Awesome car at the best price imaginable. I love my X7, spacious, luxurious, fast, smooth, quite... everything I was looking for. Denis my sales representative was awesome, a straight shooter with no high pressure sales techniques, just a good and honest man. I would highly recommend BMW of Waterbury and Denis Smith has your point person.

Buyer BEWARE. Still awaiting a call back. Dealer will sell you a car and forget you exist. Hoffman BMW refuses to answer my calls. I felt like i had to make all the effort to make the sale go through. They need more employees. I had an issue getting anyone to help me on the phone. I went to the website and just started calling the managers and leaving them voicemails so I could get someones attention. The General Manger to this day has not returned my phone call. I was promised the car on several different days only to continue to be delayed. Once they finally made arrangements for me to be picked up (as I live 3 hours away) and when I arrived on location there was nobody that was there to greet me. Once I looked at the vehicle on location I noticed that there was damage on the vehicle that had not been disclosed. The Finance managers response was “the vehicles are priced on the condition”. Once that issue was resolved, the next day my vehicle’s check engine light is flashing and the car left me stranded in the middle of the night stuck on the side of the road. Right now im in debt $80,000 and have no car to show for it. Still waiting on a response from the dealer I bought the car from, and the dealer that is servicing my vehicle.

Ive never had such a difficult time purchasing a vehicle. My first trip in I dealt with Dennis Smith on 7/21 and it was great, we test drove it, I left a deposit on the spot and filled out the credit application online and was told everything was taken care of, we then made an appointment for the following week 7/28 at 11am for delivery. He wrote it in big black letters right on the front page of my file. I show up at 11am, he has COMPLETELY forgotten about me. The vehicle is a gift for my partner for their birthday, I waited until 2pm to be seen while my partner is waiting in the car clueless. He couldnt have it ready, so I drove 4 hours to leave with no vehicle and no surprise. He then said said he would deliver it to me within the next few days, its been another week!! Thank you for ruining the surprise not only once, but twice. He has again forgotten about me and the vehicle that is a birthday gift has missed their birthday. If you like waiting a month for your vehicle, this is the place for you! I literally just received my first bill and I havent even taken possession of the vehicle yet. They do nothing to respond to the negative comments, dont you want to make happy customers? You dont do that by only addressing the good reviews that please you. Every single one of those has a reply, Im doubtful Ill get one though.8/20- One full month later, the vehicle is supposedly on its way today, even though it was supposed to be delivered yesterday. I was asked to remove my review because its not good for him or the dealership...well then do better next time. Im not removing the experience Ive had for some coffee mugs and a key chain, or the guilt trip you tried to give me. Just go to North Haven!

I am very happy with my purchase of my 530i from BMW of Waterbury. My buying experience was very good because of the salesman Karl and others here. This pre-owned car is in excellent condition with a low, competitive price. If you are looking for a good way to own a BMW at a lower price, I recommend the full coverage warranty they can provide. My pre-owned car has four years of full warranty coverage for repairs. This coverage is two years with the original and certified warranty plus two years of the Care Guard warranty. So I can own this car for three years and resell it with a transferable full coverage warranty for repairs! This will help me to sell it at a higher price. Overall a very good buying experience.

I bring my BMW X6 in for repair/service (valve cover gasket, Coils and water pump)over $3500. When picking up the car On my way home, smoke still coming from the front of the car. I call the service advisor Michael Wielk, and he told me bring the car back. They have the car for over a week the Second time. And said they didn’t see anything wrong. I took it from them and took it to BMW of Bridgeport. When they diagnose the problem, the (valve cover gasket and the coils DID’NT GET REPLACE). The Manager of Waterbury BMW JASON told me, He was going to Reimburse me back my money. Am still waiting on him to reimburse for over 6 months now. I will not recommend anyone to BMW of Waterberry.

If you are looking for a superior customer experience, BMW of Waterbury the place to go. Dennis Smith is one of the knowledgeable, kind and experienced sales professionals you could ever work with. Ashley is also amazing. These folks elevate their game to the next level. Highly recommend working with this team. 5 stars!

Transporters aware! Took them two hours to wash, fuel and print a temporary tags... sad to say - no respect to transporters...

Great people here, fast service, no pressure, very pleased

Mike, in the service area, is amazing. The most knowledgeable person Ive ever encountered related to BMW. After the last dealership I dealt with, I was done with BMW....but he renewed my faith in BMW. Ive already scheduled my next appointment and will be buying their service plan. I hope they know how lucky they are to have him.

“Jonah made the entire car buying process a pleasure, I love my new X5M”

The service is excellent!!! Mike, Stephen and Junior are AMAZING!!! Great experience working with you three! The new location and different style vehicles really make the experience a great one! #BMWOFWATERBURY💕🍾🎉🥂🤲

I applied for credit on a Friday. When the next Friday came around, I left a voice mail and asked if they were going to run my credit, no response. I finally emailed with manager on cc. I take full responsibility and we will move along to make you a satisfied customer. Of course I had to threaten to go to North Haven, which I did. My credit was not approved by BMW for a lease. I figured it would be, but we loved the vehicle so we wanted to buy and we had a credit approval already. I asked the financial guy what the MSRP was so I can move forward with my credit source. His response was, today is my day off and I am not supposed to be here. The sales person who was almost nonexistent in this process never even contacted me. I had to contact him. The financial person was going to call or email me the MSRP. NEVER HEARD from him. I was going to buy from NH but I thought about it and I figured I would still give business to Hoffman because I am not going to NH for service and would end up at Hoffman for convenience. So I ended up with a Cadillac a d very happy. It did cost me a few dollars more with some pros and cons to the BMW, but the lack of customer service at Hoffman was awful. Truthfully I want to lead them into better service .

I dont normally take the time to write reviews but this one was a must for me. My wife and I have purchased several luxury brands of vehicles during the last 20 years. The staff at BMW of Waterbury is exceptional. The amount of effort they put into to making sure everything is perfect is amazing. If you are looking for a luxury vehicle this is the place to go. The Hoffman team is A-plus.

Khalid was a pleasure to work with at Waterbury BMW. He was pleasant and easy to work with. I recommend connecting with him for your next BMW purchase!

Hello BMW of Waterbury,If I could give Kalead a standing ovation I would. Not only was he a gentleman during our entire experience, he’s a true salesman. All about the BMW experience and he know’s what he is talking about. As a brand new BMW owner he suggested different buys, gave me a price range of all the cars and discussed different features. I left feeling comfortable. I’m proud to say I will be with the BMW family for a long time and will also be calling Kalead for any further purchases.Thanks for the outstanding service,Will

Great customer service! Shoutout to Dennis Smith for excellent and quality salesmanship!

Very good dealerVery good peopleExcellent carsI recommend to anyone

Was looking for a white M3, the salesman was able to make the deal happen as long as i came as soon as they opened. Seems like they rushed it and didnt fully clean it though

Great service from Dennis smith on my recent purchase. Great place to shop

We came from out of state and worked with Khaled and he was very respectful of our time ensuring everything was handled correctly. The car we purchased is running great.

Had an excellent experience purchasing my X3M. Staff was knowledgeable and great to work with. Will definitely go back for all my future car needs! Additionally, Khaled was very personable and made the process fun and enjoyable.

I had the pleasure to work with Karl during the purchase of my new pre-owned vehicle. He was the up most honest and kind person to work with. I appreciate that he addressed all my concerns and delivered on time. I will be back again for my next vehicle purchase!!

I just recently purchased a vehicle from Bmw of Waterbury, and it was truly the best experience Buying a car.Dennis has been by far the best salesperson, and has kept in touch since the purchased for any assistance.I’am very pleased with the whole team at BMW of Waterbury.

Nice and friendly staff and salesman.Always ready to help customer.Very cooperative. Nice and clean facility with best customer service.I highly recommend to visit this facility for your Auto need.You will get best price and service.Excellent service by sales person Amr Riehan, Intent sales manager Ashly. I bought BMW X5 2021!!

Working with Amr on purchasing a used car and everything went great! All the questions and following up was done ASAP. I would definitely refer them and purchase another from them. Thanks Again

Picked up a 2021 m440i X Coupe... Great Experience and Very Easy Process! Thanks Vinny and Khaled! 5 Stars and I have already recommended them both to my family and friends!

Front desk staff is extremely rude and makes you feel like you don’t belong there. Especially if you’re younger. Luckily, there are plenty more excellent BMW dealers in the area. My family has owned several BMW’s in our past and have never dealt with more poor customer service than this location. Good business practice starts with the front desk. A 20 something year old shouldn’t have to tell you that. I will be recommending my family and friends to avoid giving BMW of Waterbury their business until they learn how to treat their customers right.

Had to go to the BMW dealership today for an airbag recall. While I would rather consider having a root canal a better time. Lol. This particular visit was not too bad.I gave this a 5 star rating and Ill tell you why. First off, everyone was extremely pleasant. Second, I discovered they have a beverage dispenser that makes cappuccino and espressos! OMG! Yum! I waited about 2 hours. This might have seemed like a long time. But I got so hyped up on caffeine that I didnt even notice how long I was waiting.The service advisor, Mike, came over to tell me my car was ready. I swear to you, I did not want to leave! I kept thinking, how can I get one of these machines in my house!The building was immaculate. So clean.Id go visit Mike and say hi again no problem.

Quality customer service. Khaled over at BMW Waterbury helped me put together a deal on a car that I love. He was very patient and willing to work with me over the many phone calls I sent his way.

Great experience. My first BMW. They didn’t have the car on the lot but got it in 2 days. My salesperson Khaleed was great to work with.

Just bought a sick new M3, Let me put a credit app in over the phone and washed it for me. Keen to pick it up in 3 weeks time.

Would recommend to everyone I know. James was highly patient, knowledgeable, and made my experience insanely fun. Between him, ashley, and Charles, they bent over backwards to make sure I was happy. There was zero pressure, and the atmosphere there was really welcoming. Thank you guys for everything you’ve done!

Just purchased my first BMW from the folks at BMW Waterbury and let me just say although there were a few bumps in the road the staff here certainly warrant the five stars. Amr Riehan was wonderful, incredibly pleasant, and a consummate professional. I cant say enough good things about Amr so well keep a long story short and just say I will be recommending you folks to anyone interested in BMWs, and my wife and I will be returning as future customers.

It was a pleasure working with Jason to resolve the issues i had while there! Happy to connect with him and look forward to doing future business.

Exceptional customer service Haley was terrific very knowledgeable as well as Antand Kendrick. Thank you

Very happy with my recent purchase. Dennis Smith is incredible. I highly encourage anyone looking to speak with him. He knows his product and he Loves the brand! Cant say enough about the guy. Thank you Dennis, many happy miles to come!

Total waste of time. Spoke to Elena who refused to give me an offer on our 2017 M4 comp. Was given a KKB offer FROM the dealership of $47,900. I told her we didn’t want to come there based off that offer because KKB is not realistic. She then says “ you are in Naugatuck, that is like 15 minutes from here, please bring it buy” can’t even spell by correctly. So sure I get it I have worked in the business for over 4 years. I tell my boyfriend to bring it to them. The person Jonah he was supposed to ask for wasn’t available and met with Dennis… again no problem. He stood there for 10 minutes and no one really wanted to give him the time of day. Not sure if it’s cause he is young. Dennis didn’t seem to want to give him the time of day either. They look at the car and low ball us 40k. Almost 8 grand LESS. Seriously an insult. They didn’t take into consideration any of the factory extras. They print out a edmunds report of 39k crossed it out and wrote 40. We could of logged onto the computer and did that ourselves. Was given offers today for 5k more. On top of that Jonah shows up as he’s driving away knocks on the window and has the nerve to ask if he will sell him the wheels…. Really? You knew we were coming to sell it. Why would we sell the wheels. Don’t bother coming here.

Hello BMW of Waterbury.I purchased a brand new BMW on May 13, 2021 from their dealership in Waterbury, Connecticut. The experience was very good at first. The salesman Jonah and the sales manager Ashley were very helpful and respectful when helping us decide on our purchase. The bad part of this experience was with the Finance manager Leo Kosikas, who was very disrespectful to my father and I. When it was time to sign paperwork we were directed to his office. I noticed his last name sounded greek so in a nice way I just asked him, if he was from there because my father and I are turkish, and were really close with Greece. After mentioning to him we were Turkish his whole tone and attitude changed towards us. There was a little mistake on the lease price that he had given us and when trying to figure out the price his EXACT words to us was You dont have to buy the car, Im not forcing you to by it which is true we dont have to but the way he was making hand gestures as if we werent welcome in his office was very disrespectful. From my perspective and my fathers perspective, this was something to do with us being turkish and him not liking that. It was very simple and clear to see his intentions. Im not saying dont buy a car from here because the salesman Jonah was very nice and helpful and the sales manager Ashley as well, but this kind of discrimination should be punished in a top of the line brand like BMW and shouldnt be tolerated. This was a poor way to represent BMW. If the general manager would like to discuss further feel free to call or email me.

This is what I have heard planning to visit to get a used suv

We are thrilled to highly recommend James at BMW of Watertown who located and was able to finalize our purchase of a new X5 in late December 2020. We visited three other BMW dealerships and James was the only sales person who presented the best price at the first asking, slightly lower than the other dealerships. He also gave us detailed sheets of all the X5s he could locate since we didnt have time to custom order.It was not easy to take delivery of a new car during Covid and in the winter, but James made it easy. He spent time reviewing the features of the car and I feel comfortable calling and/or stopping by for more help on how to manage the cars features. James is very customer focused and responds to emails and texts quickly.My only issue is the detailing at delivery. Once the dealership moves to their new location on the Cheshire/Waterbury line, I hope the detailing will be cleaner and car delivery can be done in a nicer area.

Just purchased a pre owned (not used) vehicle from BMW of Waterbury. Our sales person: Amr Riehan, couldn’t have been more nice and helpful. He explained about the features of the vehicle. He helped us get a wonderful deal, keeping us within our budget. We couldn’t be more happy! It was well worth a little farther drive!!! Thank you Amr!

I’ve purchased a fair amount of vehicles including a BMW at another dealership. It’s always been a stressful experience even when the dealers were attempting to be polite. For the first time I thoroughly enjoyed my purchase experience at BMW Watertown. Karl was an absolute pleasure to work with from my first phone call inquiring about the purchase to taking the car home. Charlie was the nicest financial representative I’ve ever worked with, he was honest and personable which is rare in the final stages of buying a car and I was incredibly impressed. Even the service department was very kind and worked quickly to wash the car so I could take the car sooner than I anticipated. Bottom line, if you’re in the market for a BMW, you should go to this dealership and you should ask for Karl. Unsurprisingly I love my new car, but if I’m in the market again for a BMW I will not go anywhere else. Best car buying experience EVER!

The minute I walked in James greeted me and made me feel at ease. I must say I was intimidated at first seeing this was my first experience purchasing a BMW. I could not have felt more comfortable. James was knowledgeable, professional and friendly. A great combo when purchasing a new vehicle. When it was time to finance the car Charlie was great !! Again I was made to feet at ease and the whole experience was great !! I would recommend Hoffman BMW to everyone.

Thank you to Jason, Leo, Amr and Khaled for overcoming all the obstacles during purchasing process including extended warranties. Highly recommended dealer.

Recently bought a bmwX1 from the dealership, drove an hour because we weren’t overjoyed with our local BMW dealer. New building, beautiful and everyone friendly. COVID procedures firmly in place, felt extremely comfortable. Felt we got a fair deal on trade in and price. Salesman knowledgeable, did his duty and tried to push a few extras but very professional. We had a slight snafu on final delivery but the dealership manager called my wife and I and rectified everything; actually went above and beyond. Very impressed with the personalized efforts of him and the entire dealership. Highly recommend not only for quality car and price but for exemplary customer relations

Outstanding total service experience from the early research stage to vehicle closing.They are always super attentive and responsive to my questions.Am a loyal customer for over 10 years. Just picked up my new 2020 X6 M50i (amazing).Special kudos to Dennis Smith and the management team.Best BMW dealership in Connecticut!

Great service. Will definitely bring my x5 for service again.

I recently purchased a used vehicle at BMW of Watertown. The salesman, Khaled, was extremely helpful and courteous and made the whole experience pleasant and stress free. Likewise, Charlie in the finance department worked with me to get the best deal possible. I highly recommend this dealership!

I would give this place zero star if there’s an option for me.

Khaled was amazing!! Sold me my dream car. Honest, loyal and patient! I highly recommend. Thank you for treating me with respect and not just another sale.

This place is right off of i84 and is EXTREMELY clean. The guys that work there are super helpful

Will not be going back to this dealer. Disappointed in the whole transaction. Save yourself the headache and gas money.

A huge upgrade from the Watertown location. Same great service, too.

Khaled was a professional and handled the transaction flawlessly for my new M5. I recommend BMW of Waterbury for your new Ultimate Driving Machine.

Very nice place

Bought X5 from them last week. Paul from Sales helped me finalize the deal. He is very professional and was focused on my requirements throughout the process. He made sure that at the end I am a happy and satisfied customer. I got chance to talk to Charlie (Manager) as well. He is very nice man and very customer focused. My trip from Jersey City to Watertown for this car was all worth it. I highly recommend this dealership for excellent service and same great BMW experience. Thanks guys!!!

Excellent customer service. Everyone there is super nice and helpful even if they are not the one selling you the car. Amr my salesperson was very patient with me and answered all my questions throughly. Highly recommended! Also, the business manger Mr. Leo Kosikas was great! He explained to me everything I was signing and made sure I understood everything before signing and overall made the car buying experience even better! Overall this was a very very pleasant experience as a first time bmw buyer. (FYI I DO NOT RECOMMEND BMW OF BRIDGEPORT! THEY ARE MONEY HUNGRY AND WILL TELL YOU LIES AND LIES TO GET YOU TO SIGN. BMW OF BRIDGEPORT DOES NOT CARE ABOUT YOU ...THEY CARE ABOUT MONEY WHICH IS WRONG! PLEASE COME TO THE BMW OF WATERBURY BEFORE YOU MAKE THE BAD DECISION TO GO TO BMW OF BRIDGEPORT! IM TELLING YOU!!!)Anyways Thank you to the entire staff for making this experience very smooth and pleasant. You guys have earned a customer for life!

Getting a new BMW from BMW of Watertown was the easiest car buying experience Ive had to-date. Dennis and team were very professional, informative, and extremely helpful from start to finish. Im looking forward to returning for future service and sales. Thank you!

Good people! Great service and sales. Wouldn’t go anywhere else. Donny and Charley are just great. They make it hard to go anywhere else but Hoffman BMW. Jarrod and Eric in service are great. Can’t thank these folks enough for everything they do keep customers happy.

Hands down one of the best dealership experiences Ive ever had. Dennis went above and beyond to make a deal happen on short notice. Highly recommend and I will definitely be purchasing from them again.

Terrible service. Was transferred several times before being helped. Then was advised to bring the car in and be charged 150$ for something that can be done over the phone

After dealing with at least four other dealerships, Dennis Smith at BMW Watertown was recommended by a long-time friend. He said that if anyone could help me, Dennis could.I had leased a 2017 X5 diesel for three years and so loved the car, that I wanted to keep it. All of the other dealers kept trying to get me into a new vehicle and told me that I must pay the full buyout, even though CPOs of the same vintage were sell for $3500 to $4500 less. Dennis helped me to work a deal and I am now the proud owner of my X5 diesel (they stopped making them after 2018). I love the car and I feel real good about my interaction with Dennis & Charlie at BMW of Watertown. As a matter of fact, I have already referred someone to Dennis.Ive leased BMWs over the last 15+ years through different dealerships, but Dennis & BMW of Watertown are truly the best!!!!!

They never have old logo BMW items in stock

My husband and my experience was exceptional at BMW of Watertown. Khaled Nasser worked above and beyond to get us the best price for such a great car! His friendliness, kindness, and outstanding responsiveness is remarkable. We plan on purchasing our next car from Khaled and definitely recommend purchasing a car from him. Thank you BMW of Watertown!

If I could I would give zero stars. The service advisor I dealt with did not document my other concerns about my car, which would later cost me $4815.09. My CPO had recently expired and I found out it would have covered those costs. Watertown BMW offered nothing nor did they care what happened. I contacted Headquarters and the dealership decided to offer me 15% off the costs. However, the new invoice was $4641.18 which is around 3.5% off. What a dishonest service. My trust is completely lost and my advice to everyone is, if you have any concerns about your vehicle make sure everything is documented because it may cost you and they will not don’t care and won’t do anything to help. I contacted Ridgefield BMW who helped me out. They felt bad about my CPO recently expiring and the situation with Watertown BMW. The service manager contacted BMW corporate on my behalf and they were able to get me 50% off the service. That’s is what I call the best customer service and were so supportive of my needs. Even if they couldn’t get me anything, the fact they took the time to listen and help me out means so much to me. Customer service and ethical business is essential unfortunately Watertown BMW knows nothing of that.

The overall experience was fantastic. Khaled Nasser did a great job in following up with me on any requests, such as the test drive, the paperwork, general information on the vehicle, and ordering the second key. I would definitely recommend anyone to come here and work with the staff, especially Khaled.

My wife and I stopped in the dealership to just look at new cars and met Dennis. He was wonderful to work with and we ended up trading in our leased vehicle for a new one. Dennis made the process of leasing the new car “no hassle” and gave us a great deal that we just couldn’t refuse. They even had the new auto ready for pickup the next day. We have been to many dealerships over the past years but found Hoffman BMW exceptional to work with because of Dennis. All of the staff were also easy to work with. Charlie completed all the paperwork and made the transfer and closing an easy process. We highly recommend everyone to consider checking out Hoffman BMW when looking for their next BMW and to ask for Dennis. Thanks Dennis. It was a pleasure working with you.

BMW of Watertown is all about making deals!Dennis Smith was great to deal with and made the process super smooth all in a few days.I was so excited I almost took the car home without signing any papers.They make BMWs affordable!

This is my second BMW purchase with Steve. He worked with me for several weeks to find me the perfect car. He made the process of exploring and eventually purchasing a car super easy and stress-free! Steve was always quick to respond to me when I had a question. He was always professional, friendly, patient, and engaged.Charlie, the Financial Manager, made that portion of my experience with BMW of Watertown the icing on the cake! Like Steve, he has the best personality and is very knowledgeable, and efficient!Everyone at the dealership was helpful and responsive and as a result, I got a fair deal on a car that I love!I look forward to interacting with the Service Department when the time comes. My past experience with Eric and Howard on my previous BMW was nothing but the best! I highly recommend this Dealership!!

Mr Dennis Smith the sales advisor was very professional and straightforward, I went there to purchase a certified pre owned BMW X5 and he made the transaction smooth and he is very well informed and I wouldnt hesitate to send a family member or friend to him.

Great dealership to work with - no rush, no pressure, full disclosure and honest. Working with Ashley E. was the most pleasant car buying experience Ive ever had. Her knowledge of her products and associated services significantly eases stress and uncertainty on a prospective buyer.Thanks, Ashley and thanks Watertown BMW!!

Dennis was honest and helpful. I received a great deal and excellent customer service!

Great service from start to finish leasing our car. Honest with no pressure. Really work with you to find the vehicle you want at the right price..

Terrible customer service, not recommend

I walked in to inquire about leasing a car and the sales rep was great. But when he presented the lease pricing, I asked to speak with the manager and the sales rep told me the manager is too busy and he will not come out. It was extremely rude and disrespectful. For customer courtesy, the manager should have spoken to me as I requested. Worst dealership experience. It was like they didnt want to make a sale to me

I was very dissatisfied with the cost of the service. The overall labor cost was over $2400. I was aware of the cost upfront, but I would have thought it would have taken more than 5 hour to complete the repairs. I do understand that they use more than one technician to work on the vehicle, but all the repairs where being done in the engine compartment. So, I do not think they could have had more than 2 tech. I also understand that they use the time based off of book time. That being the case the total time of service should have been approx 19 hours at a $125 / hr rate. With two tech that is still close to 10 hours. If your techs can do these jobs in half the time the book estimates, I think you should look at getting a more accurate method to estimate your labor. Just my option, but I word certainly not recommend Watertown/Hoffman BMW to anyone. Especially the service department. This is my 3rd owned BMW that I have purchased and will definitely consider this experience when making any new vehicle purchases. Please feel free to contact me if you would like to discuss this further.

Working with James was one of the most pleasant experiences Ive ever had at a dealership! I look forward to purchasing a car with him in the near future. 10/10

Ashley and Dennis have been great. Dennis gave me an amazing deal on my car and Ashley was wonderful helping with the turn in experience. Would highly recommend getting a car from either.

We worked with Dennis to purchase our vehicle. He was incredibly courteous, patient, and kind. He listened to our concerns and made the process enjoyable. Mo was also great! Loving our new vehicle and would work with them again in a heartbeat when the time comes.

I was charged $16.95 extra on an otherwise $500 routine service bill for SHOP SUPPLIES. When I asked what this represented I was told RAGS !! What would have been an otherwise pleasant service experience was utterly shattered by this Mickey Mouse rip off. I do expect bigger bills for a BMW service but not to be nickel and dimed. Everything else was pretty good.

Eric, my advisor is fantastic and very eager to help me with my vehicle service needs. My service was seamless and conducted with social distancing in place. Great team at BMW of Watertown!!!

Great service always on point

After coming from a BMW dealer closer to my area, from which I bought two previous BMWs and a recent, poor sales experience for a third, BMW of Watertown exceeded my expectations. From the moment I worked with Donny, Dennis and Charlie, I knew I was in the right place. These gentlemen were professional, friendly, efficient, attentive and thorough. It made the process easy and smooth. I highly recommend working with this dealer, even if out of your immediate area, for a wonderful sales experience and future relationship.

We had an excellent car buying experience with BMW of Watertown. They provided us with all the information needed to make the buying decision including vehicle offerings, options, maintenance plans, warranties, etc. They were willing to negotiate and find dealer discounts as needed. We look forward to developing a long term relationship with this dealership!

Customer Service is excellent at BMW of Watertown hands down. Steve Whitcomb and Dennis Smith are the best at what they do. I love how they are family friendly, very knowledgeable of their inventory, courteous and patient Id recommend this dealership to all my friends and family

BMW Watertown service advisor Howie was excellent! He was aware our maintenance contract was to expire soon. When the car was inspected, the service tech measured and discovered our brake pads and rotors did not meet BMW protocol, so we were very pleasantly surprised with a COMPLETE BMW brake job. All our fluids and specs were topped off and adjusted. This visit took our maintenance contract from a good deal to a really good deal.Thank you Howie Hafford and Daniel Green for excellent service, bob Deming New Hartford