Firstly, these guys are honest. I have been in three times to get things checked out on three vehicles. They dont try to sell you. They speak the truth. Only one of those three vehicles actually needed new tires. One a repair, the other fine. Secondly, they take time to sell. They talked to me to understand my driving needs, and helped me with the right choice for my price range. Lastly, they give back to the community. They have been involved in a few community programs we have come across with my kids. This is what a business in Watertown should look like. Thanks J&L.
Very impressed with the speed that the work was completed at. I had an oil change and 4 tires installed in under two hours. Doug was great to work with and very respectful!
Been doing business there for years.
Well, after one oil change, Id say Im impressed. Staff was friendly and service time was as expected (about 40 minutes). Nice waiting area, as well.
It was great, very friendly and informative, love it there
They are friendly and comfortable. Great service. Waiting on your vehicle is never a hassle.
They were very friendly. Did what I asked them to do. They couldnt figure out my tire sensors. Did explain what they did. Gave me a free tire rotation for waiting so long. Would highly recommend them.
They were so helpful and friendly and patient and did everything affordably and in a timely fashion.
They go above and beyond with service. Excellent
I like the to go there nice place.
The gentlemen working were happy to assist me with a very pesky bolt on a portable scooter I brought into their shop. They got the bolts loose free of charge. The facility was clean, the owner and employee who did the work were each courteous and professional. I will be returning
Good friendly service. Would recommend to anyone.
Doug and the folks at J&L are top notch. After traveling 4 states to our destination, we needed new tread so we stopped there. Great prices great service. Would definitely recommend.
Price on tires for trailer were good and sevice was very professional.
While I was at work they picked up my vehicle, put on new tires and returned it to my place of employment before my shift was over. I hate buying tires and service centers in general as I always feel like I’m getting ripped off....I felt comfortable and confident this time. Would recommend hands down!
Always great service!
Don’t take your car here if you want the work done right the first time. Technicians apparently do not know how to diagnose problems, they love to beat around the bush or give you the run around. ASE certified by little tikes so the quality of work is subpar, but the customer isn’t right only misconstrued. Warranty labor is not prioritized, so you go back to the bottom of the list even after you’ve already paid for the incomplete services. Will not be returning, assuming the car is safe to drive after the service
Everyone here is extremely friendly and helpful. I never feel like I am being ripped off here. The waiting area is legit as well. I always grab a soda and a cookie when I come. I once even had to stay the entire time it took to repair my car (4 hours) and I did not feel put out at all. I recommend this place to everyone I know. Oh and they have loaner cars if you need one.
Doug always takes care of you like its his familys vehicle. Knows his rubber & gets you the best deal he can.
Ran over a screw while in town from out of state for a funeral and J and L helped me with the spare and torqued the bolts for me as well. They were quick and very friendly. Would recommend.
I have 5 vehicles and always get my tires from here. Great work and service. Ask for Doug, hell take care of you. I dont go anywhere else for tires.
Been using this location for last 4 years, and Johnson Creek location for last 15 years. Doug is an excellent person, on the front end of operations to deal with. Ive always found J & L to be extremely reasonably priced, honest, and the job is always done quick and skillfully. Recently dropped Subaru off assuming I needed my front breaks replaced due to milage and noise, they were able to make a minor adjustment, notified me I had plenty of pad left, rotated tires (purchased from them) and charged me a very fair price. Wow, integrity all the way. Again thanks to Doug and the whole crew at J &L, you have my business for life.Thanks
Friendly service..reasonable price on new tires.
Great service! Appointments run on time. Helpful and knowledgeable staff. Clean facility. If you choose to wait, the waiting area has WiFi and comfortable seating.
Friendly, fast service.
The service was great and the right price.
Doug was very thorough in explaining to my daughter what he thought needed to be done with her car to put her at ease so she wasnt worrying every time she got behind the wheel.. would highly recommend J&L.
Wifes car got a flat on way to conference, I was 30 mi away, had car towed to J&L and they replaced ASAP, tires had to be brought in from Milwaukee, Al and the team did an awesome job, waiting room super comfortable, free coffee, cookies, thanks again.
5 stars, I had to take my truck on a longer trip on short notice. Doug and the guys in Watertown got my truck in and serviced and got the new tires in and on in only two days!! Worked Great !! Thank You for the good service.
The car my wife drives had the battery go bad and I needed the battery changed ASAP. The service was amazing and thorough! Quality and caring place that does amazing work and supports the community as well!
Always get great service at J&L
Flat tire emergency!! Always willing to help!!!
Nice waiting area fast and courteous service Ill be back.
Helpful, fast, great prices, supports community through donations to SkillsUSA, etc. Very friendly. (And I like their cookies too :) )
I waited in waiting room for 30 min watching tv and cat was ready. The service was great
They over charge under deliver and are hacks when it comes to repairs. Never go there period
Helpful and willing to steer you in the right direction.
Wonderful service! Mechanic Jerry is the best!
Great customer service, accurate repairs.
Great place. Great people.
They did a good job and was fast
Fast friendly service
Couldnt find better service anywhere
All I have to say is NEVER AGAIN.