I work from home and barely get out of the house. I also suffer with severe anxiety. I walked into the store (5/20/21); To look at a tank top. The whole mask mandate Ive been following the news and the last I heard if you are fully vaccinated you no longer need to wear your mask. The first 2 stores I went to you didnt need them. So I walk into hot topic that has no clear signs without one. Melanie with weird greenish hair gave me the worse and most belittling experience. There was possibly about 2-3employees there working with only 2 customers in the store. I get half way in and stopped by her. Only to be yelled at about my mask. I did question why because I literally have no idea, and thinking its federal. Melanie went on to give me the worse attitude didnt offer to kindly explain the reason. Her attitude is the worse I have ever seen in a retail store. She made me stand out in a store with her attitude, her demeanor was intimidating as well. She still didnt clearly explain to me whats going on with this whole mask thing. I just wanted kind explanations . Instead she threatened to call the police on me when I did absolutely nothing wrong. I am not a rule breaker or trouble maker. I am a military spouse and already have a hard time with being away from the people I know. Then come to a store to be treated like that. If she were able to calming talk to me and answer my questions it would have been fine. I left the store and just said I hate the east coast. She threatened the cops again, and was bantering with her attitude. I let her know I was going to call and make a complaint. Then either those other girls she was with were her friends or a customer I do not know. They yelled at me to leave the east coast which over all was the worse experience. I turned and told the other customer she was a B*** because it is absolutely mot her business. back to Melanie still Bantering I did tell her attitude was really sour. Suffering from severe anxiety when talked to like this from a stranger it causes me to have a crippling anxiety attack. She made me stick out and on the spot. Which made me feel soo embarrassed feeling like that. I went to the parking lot and had to get a ride home because being treated that way without any genuine explanation. She even told.me the mall entrances have notices of this rule, I did not go through a mall entrance but another store to enter. I really hope Melanie is able to treat people better. I did stand in the door way coming back from another store, and asked for her name. She proceeded to tell me she was letting her manger know about what happened. So who even knows If my complaint will even get a fair review.

BEST PLACE TO LOOK FOR A GOTH GF CAW CAW, MORE NINE INCH NAILS SHIRTS CAW CAW

I wanna give it zero stars because Im so sick of this unprofessionalism.

Nice people and happy to help you if you need it. Same Hot Topic Ive always known and loved!! Got a great pair of jeans from them! Fits true to size and hold up really well! The salesman helped me find the right size and told me about all the sales and coupons I could get! Super happy with them and will be returning!

Great selection of items for every taste. Latest styles at affordable prices. Staff is knowledgeable and quick to offer help or suggestions for any occasion. Was able to get in and out within 10 minutes. Easy parking.

Great shop. A little smaller than some of the other stores but still has a decent selection. Also the staff is always friendly and super helpful. Love picking up my orders here and stopping in for some small items

Great store. Will not order online from them but will make in store purchases with no issues. Friendly, knowledgeable staff. Great stuff!

Very overpriced. No size inclusion, the largest sizes in store is an XL, no plus sizes. Its become a petite/adolescent store. They need clothing sizes for actual adults and more coupons. Their button variety has been dwindling too. HOT TOPIC isnt what it used to be.

Great selection and a really friendly staff.

Great place for shirts, hoodies, and other things. Service is amazing here, and the employees are always so nice.

Helpful and friendly staff. The sales are great, especially this time of year to help your Christmas budget stretch further.

Store is stuffed with pop culture items, barely any mens cloths beside graphic tees tho, employees very helpful and knowledgeable about there products

Great prices, awesome bargains, fantastic staff! A fun place to shop.

I love Hot Topic, and Ive really enjoyed shopping in this store in the past. But having three different sales associates approach me within five minutes of walking in, all to tell me about different simultaneous promotions, is too much. Two of them approached me twice within that time. I cant pick something up and look at it without someone rushing over to tell me about a promotion. I get that youre trying to make a sale but at least communicate with the other staff before approaching a customer so that youre not overwhelming them. I will probably just shop online from now on, because the experience of shopping in the store is just too frustrating.

We walked around the entire store and not one staff member greeted us or asked if we needed anything so we walked out. Normally my girlfriend loves this store but on this occasion both the employees were more concerned about laughing at the counter and talking to each other. I will definitely recommend this store just not the location.

Had a girl with purple hair with a piercing on her lip. Very rude and sassy towards my husband and i because my 3 month old emotional support pup accidentally peed. We offered to clean it up and apologized and she said its a big deal because now she has to clean up dog piss...

Love it good selection of comics & you pick up alot of different hobbies toys/whatever

The staff always asks if you need help and are friendly. The shop is a bit on the dark side which makes it a bit hard to see things perfectly but it adds to the atmosphere so I will still give 5 stars on my review.

I went into Hot Topic on July 20,2019 at the mall in Destiny USA Syracuse NY.. An employee came from the other side of the store really fast saying “hi, how are you doing? need help with anything?” Your employee needs to give people some time to enter into the store to look around before they are in your face.. I saw first when she/he did that to my children and my husband.. It got worse when this person not sure if it was a he or she, saw me, that person came even faster to the other side of me, saying can I help you with anything today. I said I was with the people that “you were talking to before.”I was so annoyed and angry that I don’t get time to be in the store without feeling harassed.. on top of me and my family following us through out the store. More me than anything else. the store was a bit crowded and I know they have to watch the customers in the store. But it was only my family and I that was followed through out the store more than anything.. not the white customers that was at the store.. I have three children that love anime and my middle child was looking at a headband and I took it off him. “I said no your not getting that. You don’t need it.” As I put it down that employee is right behind me saying let me get for you, I’ll just put that away..Now we are walking to the middle of the store and this employee assisted in following us once again. There’s other people to follow but this person felt it was better to follow us.. Popping up where ever we were watching everything we would do.. I told my children “put the stuff down and let’s go, I’m getting tired of being followed through this store.” As I said all of that, that same the employee plays it off and says awe your children are so cute and funny.. at this point I’m very angry and I don’t acknowledge this employee, I just turn around took my sons and walk towards my husband and my daughter. I said let’s go we are being followed. now mind you there’s other customers that can easily steal but instead my family and I get followed through out the store.. As we are leaving the store I see the same employee following back towards the front of the store..I had enough this month alone being discriminated against in different stores where my family and I go.. this is the third store I have reported. These other stores were not hot topic but still the same thing being judged for being black and/or brown.. I had enough and I’m not going to let this go anymore.. I know this person is not going to get fired, just like the other stores that didn’t fire the racist employees they have.. but I’m not going to stay silent anymore..This why I stay home because I’m tired of dealing with people who like to discriminate against people like my family and I all because we look different from them and think that my people are the only people that steal.. when white customers are bigger thief because no one judges them or follows them throughout the store..I’m posting anywhere I can so people can know what to expect when your shopping while brown and black in America.

Went it to check their selection of body jewelry. They didnt have anything for a daith, but thats okay. My kiddo picked out the Captin Marvel backpack and a pop of Antman! Paid and left, sadly I kept setting off the alarm as we tried to leave. The nice young man looked all over for the security sensor and couldnt find it. We looked and couldnt find it. He said its okay, you have the receipt and off we went.

Im enjoying it. Its much more pop culture now, but thats still pretty hella

Bought a bunch, alot of sales and clearance

If you like BT21 (created by the globally famous Kpop group BTS) this is a great place to buy their merch. And everything is official

Was about to buy 4 shirts and left them all. Theres a chick with purple/pink hair who was rude and sassy. Rather spend my money at Spencers than deal with that rude girl ever again.

Easily one of the best stores in Salamon Run Mall for graphic tshirts and other novelty accessories.

Great place for Twenty One Pilots and anime merch. Employees are very nice and helpful as well.

Lots of cool merchandise, and the music playing in the store is pretty good. :^)

Fun place to shop. Lots of cool stuff.

Great staff.. customer friendly and helpful.

Not my favorite store, but they have great niche merchandise

Good store if youre looking for weird varieties. Employees didnt seem to enthusiastic to help which is the only reason its not a five start store for me.

Honestly I came in the hot topic looking for some $10 tank tops and I was almost persuaded into dropping $50 on merchandise more along with two hoodies and a keychain. If thats not good employee consumerist technique, I dont know what is.

Products are always changing and the store is clean with friendly staff. Otherwise no surprises if you have been in a hot topic before.

Lots good stuff to found in the store

Clearance area was disorganized, it felt very cramped and the staff was either slow.at the register. I got an eyeroll or two but hey, I guess it fits with the vibe of the store.

I love the sales and great deals!

Great things and people

Super friendly staff.

Best store ever!

Favorite place to go in the mall

Nice store friendly staff

Awesome!

Never have what IAM looking for

Very nice and clean

Always friendly staff

It was great

Cool stuff

Very helpful

Local sex shop

Teens clothes

Very small.

Fantastic

I always find everything I look for and employees are always available to help you