After moving to the area we started using their service department and have found them to be upfront and honest. When we needed a new vehicle we worked with Bob and were able to tell him exactly what we wanted and he and Jason went to work finding it. Several days later they had the vehicle we wanted delivered from Appleton and we drove off the lot with exactly what we were looking for without hassle or pressure to look at anything they happened to have on the lot.

We purchased a new vehicle from Toyota of Wausau and it was a very smooth experience. I thank Bob Gajewski for being on top of things. We got the truck right when Bob said we would, which is incrementally more difficult these days with current supply chain disruptions and delays. Honest dealership. Will do more business in the future.

Jordan goes above and beyond to find you what you want. He will get back to you right away, even when he is not physically at the location, not make you wait around wondering. He makes sure you know all the details about the new vehicle and the trade in vehicle so you are not questioning anything. He is very honest and polite. He makes you feel like a priority. If I need a new vehicle or trade in I will come back and work with Jordan again anytime.

I enjoy working with Chris Z and this is the second vehicle I have purchased from him. He is very knowledgeable of the vehicles and is always there to help find the vehicle I need/want. I have also been very happy with the service center and their care for my previous vehicle,

Marc and Will were great through the test driving & buying process and wanted to make sure any questions I had were answered. Toyota Certified Used Cars are one of the best deals you can get!

We had a great experience with Toyota of Wasau, especially with Mr. Jordan Gutowski from the sales. He was so polite and nice in his dealings. I would strongly recommend their service to everyone

I came to the store knowing exactly what I wanted yesterday (April 17). Ive been doing research after research on the 2021 Toyota Supra. There is a local Toyota (Kolosso) dealership in Appleton so I went in and test drove one of the Supra. The salesperson knew ZERO things about the Supra. He wouldnt even let me open up the hood because he said its too hard and needs a technician to come do it. As a customer, if youre trying to sell me a car, know the specs about what youre trying to sell.Enough about the other Toyota dealership. Right when I walked in, a young man named TJ came and welcomed my brother and me. He joked and talked to us like friends and made us feel very comfortable. I thought I knew about the Supra but he knew more about the Supra than I expected. He took me into the Supra and showed me all the safety features and the infotainment system. The transaction went smoothly and fast without me feeling pressured. I wasnt drained like other dealerships and came home with a super cool car.Thank you TJ for the wonderful experience. All dealerships should have more salespeople like him. Keep up the good work.

Where do I start... I had the pleasure to work with Glen from Toyota of Wausau. Glen went above and beyond to ensure I was taken care of! I had such a weird situation as I was moving back home in a few weeks but really wanted the Toyota Tacoma they had there. Glen was able to work something out with management and ensure they held the truck for me as I put a down payment on it. I cant thank him enough, Ive been driving the truck now for a few months and it is nothing but the BEST! Glen had everything ready for me when I arrived and ensured I got the best service. Glen thank you, I have nothing but amazing things to say about your company along with yourself! Thank you for being super honest and I hope everything is still working out great for you!

They found me the truck I was looking for, and took my old rustbucket off my hands. They were helpful and polite. What more can you ask for?

We recently purchased a vehicle at Toyota of Wausau. Working with Dustin Perry, he was very professional and friendly. He helped us all the way to make the purchase smooth and easy. He even arrange the delivery of our vehicle to our home which is over 3 hours away from the dealer so that we dont have to drive there to pick it up. Thanks Dustin!

I love my new RAV4. I had such a great experience at Toyota of Wausau. I live far away and the service that I received from Glen K was the reason why I drove out 3.5 hours to pick up the car. I called Glen on his day off and he did not hesitate to help me answer all my questions. I found the car that I wanted and he helped me decide that it was right for me. I put down the deposit before even looking at it. I highly suggest that you check out this dealership, AND MORE IMPORTANTLY, ask for Glen K. He does not care if you buy an expensive car or the cheapest on the lot, he just wants to make sure you get a car thats right for you.

Every aspect of my recent purchase of a new car from Toyota of Wausau was professional, friendly and seamless. Chris, my salesperson was patient as he walked me through some new, very cool electronic features of the RAV4. Pre dealership visit, I had contact with the general manager and sales manager, and everyone was friendly, but detailed about getting me into the car I wanted. The business manager walked me through my warranty and explained both the financial impact and the future options for warranty extension. The facility was spotless. Thank you to everyone at the dealership for a pleasant car buying experience. And, I love my new Toyota!

Great experience at Toyota of Wausau, Mike in sales did a great job. Professional services, follow up calls, and caring approach to sales!Beautiful dealership and helpful, thoughtful staff.I give this experience 5 stars. Well done Toyota of Wausau!

Very friendly and polite people. I went to them to get the exhaust put back on my vehicle as when I purchased my car it had straight pipes instead of mufflers. I already had mufflers and needed to order a heat sheild and gaskets. Was told parts would be 160 dollars. Then to have everything done it would be including parts and labor would be around 235. Well I said order the parts and Ill decide if I want to it. Decided to let them do it and give them the buisness. Saves me time... well took it in got the job done. Did a good job. Went to pay the bill. 406.03. I suggest you get your price set in stone before getting work done there. Feeling a little swindled. Bad communication cost me a extra 165 dollars. UPDATE: I was contacted and refunded the 165 dollars. Also an apology for the misunderstanding and communication. I would give them a full 5 stars for the work they have preformed on my vehicle. I will give them my buisness as they have shown that they will fix mistakes. I cant give them a full 5 stars yet. But hope that I will be able to in the future.

We worked with Marc Metz on a purchase of a used vehicle. I was extremely impressed with his responsiveness to my questions, and the depth and clarity of his responses. He is extremely knowledgeable and personable, and did an outstanding job for us. Also, I have a great deal of appreciation for the rest of the TOW staff in their flexibility to stay late to complete our purchase. An excellent overall experience for my family.

I bring my car there to get work done thats a good place

We just brought a 2021 Toyota Prius. They were easy to deal with, gave a good overview of the car, got us in and out in short time with no pressure and a fair overall price.

Bought a used car through Chris Zeidler at this dealership. He was very responsive throughout the process and made it easy. Thanks Chris!

Great experience buying my new truck. Marc Metz quickly responded to all of my calls, texts, and emails. Highly recommend Toyota of Wausau.

My husband and I worked with Dustin Perry on the purchase of our 4 Runner. We did not have an appointment but stopped in to look at the vehicle. Dustin happened to be outside and approached us right away. He took us inside and got the keys for us to test drive and in the mean time looked at our trade. He made the process very smooth and easy. He presented the numbers. He knew we were looking at another vehicle at a different dealer but did not pressure us. We did go to the other dealership but ended up calling Dustin from the other dealership and made the deal. He got all the paperwork together and we went the next morning to pick it up. Very helpful and professional!

I bought a 2017 Toyota Rav 4 from them. Staff was very friendly and knowledgeable. The delivery service was amazing as well. Would highly recommend.

Jordan is a excellent salesman he helped us with the selection of the vehicle and answer all our questions.

To be honest I work here back in the Detail Department where the cars are cleaned and preped for delivery. I absolutely love this job and the environment my fellow employees create for our customers and ourselves.I always keep in mind what my supervisor had told me on the day of my interview. We strive to make every car look the best as possible, we want our used cars looking as good as the new ones paraphrasing of course but it sticks with me almost a year later. Ive never had particularly good thoughts about car dealerships until I joined this one. All of the sales men come back and make sure the cars they are showing and selling are in good shape and are looking a good as possible for their customers. Warming them up ahead of time in the winter or even getting the a.c. running the the summer for a comfortable ride for their test drive.Before working here and getting to know the sales men and the mechanics personally, I would have never thought they truly cared about the customers well being and service. But they truly and honestly do. I am proud to say I work here and have just recently purchased my very own first car from them. Used 2007 Camry. Beautifully cleaned and ready to go.

Great experience at Toyota of Wausau. Marc Metz was very helpful and made sure everything went smoothly with the purchase of our Highlander.

We bought a 2021 Toyota 4Runner Venture edition from Marc Metz @ Toyota of Wausau. I cant rave enough about how easy he made the car buying process for us. It was the quickest weve ever been in and out of a dealership in my (53 year) lifetime. A month later we were in the market for a new car for my wife - she had her eyes on a new RAV4 Limited Hybrid. Without hesitation we gave Marc a call. He didnt have the color (Blue) in stock but had one arriving with the week. We secured it over the phone - and a week later we were driving it home!!! Thanks Marc - you ARE the Toyota guy for us.

Great experience working with Chris and the Wausau Toyota team. We were looking at a specific vehicle and live out of state, Chris made the transaction very easy and will surely pass along the recommendation to others!

I had the easiest time purchasing my 2017 Toyota Rav 4 at this dealership. Very professional but personable at the same time. No high pressure ( I know what I wanted). Would highly recommend!!

Horrible experience!!! Tried to buy a car from this dealership and asked them to do the same as the dealer in the twin cities, they wont even take that offer under consideration...I guess this dealership in the sticks sells so many cars that they would pass on another sale. Good luck!

Mike and his team in service went above and beyond to try and accommodate my needs. I had a difficult part to source and they did the best anyone could ask for to help. Their professionalism and customer service skills are exceptional. Their ability to handle distraught customers is on par with the best.I highly recommended toyota of wausau for your toyota needs. Ask for Mike. You wont be disappointed

Worked with Mark and Jason on my recent purchase of a new Highlander. Great experience. They searched for the specific vehicle we wanted, model, options and color combination. They were aggressive on their pricing and very fair on the value they offered for my trade in. Then they worked out a trade with the other dealer to obtain the vehicle we wanted. Both Mark and Jason were great to work with and the entire process was efficient and smooth.

Had a fantastic experience working with Glen. He was very knowledgeable, easy to talk to, and more concerned about my comfort level than he was about making a sale. Never did I feel any pressure to buy, or self interest on his part. I flew from another state to buy with Glen and would do it again. When I landed at the airport he was there to pick me up, and had the vehicle all prepared, to make the process incredibly easy at the dealership. I was in and out in a 1/2 hour. I would highly recommend Glen as the person you go to for all your Toyota vehicles!

Ken was extremely kind and helpful. He made the new vehicle purchase process easy and quick by allowing me to get most of the process done over the phone. This saved me that dreaded time you can spend waiting around at other dealerships. He even took time after everything was finalized to make sure we knew how to use all the techy features of our new vehicle before we set off.

Great experience at Toyota of Wausau. Worked with Dustin Perry - nice guy, informative - answered all my questions, knowledgeable and was not pushy. Follow-up phone call and asked if I had questions. Would strongly recommend him! Thank-you.

Marc Metz made buying our car an enjoyable experience. He was knowledgeable, friendly and quickly answered our calls. There was no pressure and we highly recommend him! In the future we will buy from him again.

Worked with Marc in sales to find my new vehicle. He did a great job with finding what I wanted and the whole process was quick and easy.

We are from the UP of Michigan but after looking at many dealership websites throughout the Upper Midwest we drove down to Toyota of Wausau.From the minute we entered we were treated well.Our salesman, financing expert and everyone else were great and the prices were as advertised. We left with a new Tacoma and we were confident that we knew all about the operation of all the new features in the truck.We have purchased many new vehicles but would rate Toyota of Wausau as excellent all around.Pete and Cindy Autio

Brought my car in for a grinding noise on startup and it was diagnosed as a bad alternator. I changed it myself but the sound is still there. It definitely wasnt the alternator. Brought it in again to get a correct diagnosis but they said they were still going to charge me. They already made me waste $150 on a new alternator with their first diagnosis and were going to charge me again.I wouldve given them 1 star but Ive used them for services in the past. This recent experience makes me wonder if those were done correctly though.Wont be back.

We searched nationwide trying to shop for Tundra’s that did not have a center console shift or off-road upgrades. Trying to avoid the expense of a ¾ ton, our goal was six-passenger truck with a standard bed (necessitating a double cab with Tundra) and about 10,000 lbs towing capacity for on-road use only.We had waited a few years for a re-design, but decided a long proven design was in our best interest.Try finding any Tundra that is set up with three person front seating; most dealers’ order (only) 5-passenger models with a center console shift and off-road packages at minimum.Nationally I found only a handful of Tundra’s set up this way, and the best priced model was, low and behold, in my own town – Wausau!Thanks Greg Allar and all the Toyota of Wausau staff we encountered; there was great pricing on the truck, no pressure and plain simple / honest answers to all of our questions. Thanks especially to this dealership for having interest in stocking a few trucks that were geared more toward hauling cargo, trailers and people than show or play.No I do not think real trucks have only column shifters; but when you actually need one, it was a nice to find a great deal in my home town. Still – it felt odd I did not have to drive 500 miles to find the best deal. We’ll save driving 500 miles when we vacation next with our travel trailer... 

It is very unfortunate that purchasing a brand new Toyota does not permit the customer to determine the maintenance schedule of their own vehicle. Very disappointing the service department is unwilling to modify corporate Toyota Care guidelines to take care of a supposedly valued customer.

Great service, helpful, and fast! Got the truck I wanted at a good price and got a fair offer for my trade in, I cant complain at all. Jordan Gutowski made it simple and was easy to work with.

So far so good! Have been happy with my purchasing experience so far, will update as ownership happens.

I do not trust this service department at all.They broke my windshield during a repair of an engine part. They told me to drive it home and return it later for repair, even though the crack was large and the car was unsafe to drive. After they replaced the windshield (free of charge, as it was their fault), I have not returned to the Toyota dealership for service, with the exception of having a repair done due to part recall.When I did take my vehicle there, I was often forgotten about. Several times I had to let the service desk staff know that I noticed my car in the lot, ready to take home, 20+ minutes ago but no one had let me know that everything was done.I also arrived for an appointment to replace some o-rings (which had been scheduled a couple weeks in advance after Toyota recommended I have them replaced following one of my semi-annual service appointments). After waiting over 30 minutes, they came out to tell me they didnt have the o-rings needed for the repair and Id have to reschedule once they ordered and received the parts. I was so frustrated!Overall, very poor service department. I used them until my warranty was up (and the free service was done) and now I go to a local shop for my semi-annual service. They take much better care of my vehicle and I can actually trust them.

The salesman Jordan is polite, well kept, understanding and over all easy to talk to. He didnt push or try to sell something that wasnt going to work for our growing family. Second time calling for a vehicle, Jordan was able to continue to deliver news, information and answer any questions or concerns we had in a timely manner. LOVED our experience with Jordan and would HIGHLY recommend Toyota because of him. We were able to go home happy with our new vehicle today (07-18-20) with no issues or complaints. Thank you once again Jordan for your time and upbeat attitude!!! Ask for Jordan Gutowski please, you wont regret it.

The people seemed real nice. Although, they did not properly diagnose my car. When i left the place the oil filter cover from underneath my car started dragging. The next day the engine light came back on. So, I went back there to speak to a macanic. Basically, He told me my car is not worth fixing because it would cost more then my car is worth, then advised me to get rid of it. I took it somewhere else to get it properly diagnosed. It was a easy and cheap fix. His advise was wrong and misleading. Also, the prices are a little much.

I purchased a 2020 Certified Rav 4. Logan was very respectful and answered any and all questions I had for him. On top of that the offer for my trade in was above average. I drive 3 hours but it was well worth it. Everyone I spoke to was friendly and not pressuring!

I love our car we average 40 miles per gal.on the hwy, in town we get even better. Everything about it is Great. And the salesmen do want you to have the best service. Thanks!

Great dealership to work with! Purchased my first Tundra from Brett M. in sales. I would highly recommend him, start to finish with a test I was heading home with my new truck in less then 2 hours. I couldn’t be happier! I will defiantly be reaching out to Brett of Toyota of Wausau for future purchases.

My family and I stopped in on a busy Saturday afternoon. We didnt really have in mind what kind of car we wanted however after seeing a particular vehicle, my husband and I immediately agreed to test drive the car. We had stopped in the store and was helped by Jake Wobig. Jake was fast and efficient and he made things to be as smooth as possible. There were no delays and the transition was quick. He also coordinated and gave us different ideas and options as to what was available for financing, etc. options through Toyota. Though it was busy, Jake never made us feel rushed nor did he give us the impression that we had to make a purchase immediately. He was kind and genuine and took his time to help us out. After making the purchase, I received an email from Jake thanking us for our purchase and looking forward to our future business(s) with Toyota. Ive experience many places that close the sale and done, never heard from again so it was exceptionally nice to receive the following email. I love working with people who love their jobs and this experience by far has proven that every individual I had encountered this day at Toyota really enjoys what he/she does for a living. Awesome work everyone!

Overall, it was a good experience. Donald was a great person to work with-- no pressure at all-- and he answered all my questions. Financing was easy. Everyone at the dealership was very friendly.

I got a new truck at Wausau Toyota and had a great experience. They were quick to respond to questions, great prices, and I was in and out of the dealership in 30 minutes. The process couldn’t have gone any smoother. I would definitely recommend them for your next vehicle.

Very friendly and knowledgeable staff. Service was prompt and thorough.

These people are top notch and the best in town. I selected, priced and completed my purchase online with zero effort on my part. Jason (Sales Mgr) and Josh (President) we’re attentive to my every need. Great job!

Great service under difficult circumstances. Our sales person, Glen, was wonderful at getting everything organized and ready for when we test drove the car and when we picked it up. Will in finance was quick and helpful. Id recommend this dealership

They were all great and everything. But when we got Our $22000 vehicle home we didn’t realize until I had brought the spare set of keys in the house that our second key didn’t work. So the next day, I went and bought batteries for it. It’s not the battery. All of a sudden less then 24 hours the side step isn’t retracting. So I called about it. They want to charge me for fixing the key that never worked and the side step.. My husband said we aren’t spending another dime there.. I highly recommend shop somewhere else..

Jordan did a fantastic job showing us the vehicles we were interested in andanswering any questions we had. The best experience at a car dealership ever. Everyone was friendly at the dealership. Would definitely shop there again.

Toyota of Wausau is a great place to purchase a new Toyotya. They gave me the best price on my Tundra SR5 with the Sport package. Everything went so smooth and everyone was so helpful and friendly. It was well worth the 250 mile drive from Carlton,MN.

Great Toyota dealership! All of their staff is friendly, and knowledgeable.

Absolute pleasure to work with. They didn’t have exactly what I wanted on their lot, but Chris Zeidler worked hard to find the one I wanted and arranged to have it brought to their location. I would have considered this experience excellent during normal times, but they truly went above and beyond. (current situation considered) Thanks for the help guys. Keep up the good work!

Awesome experience buying a vehicle during these difficult and social distancing times. Most of the transaction was completed over the phone and all the paperwork was setup and ready to go when we picked up the vehicle. We were maybe in the dealership for a half hour from start to finish. We live 80 miles away but the drive was worth it. Dustin provided A+ service getting us in the vehicle that we were looking for. We will be repeat customers!

Chris and Will were both just great. We travelled from out of state to purchase out first RAV4 and we could not have been treated better on the phone and in person. Really good people!

Marc Metz and the team at Toyota of Wausau were great to work with in finding the right car for me. Very knowledgeable of the product and walking me through the features on my new Camry. Would highly recommend buying a car from these guys

Good customer service

We’ve been here 1 1/4 hours for a 25000 mile service. Fluid check and tire rotation. Seems like a long time. The car is outside in the completed lot for at least 25 min. No one letting us know it’s finished.

Great place to buy your next car!!!

I dealt with Dustin Perry in sales for my 2020 Toyota Tundra. He was very knowledgeable, friendly and more than helpful! He even drove the truck to my house close to closing time on a Saturday so I could see if the truck would fit in my garage since they are quite large. I have been buying cars for 32 years. This was the friendliest, smoothest, quickest close and delivery of a vehicle I have ever experienced. I will be going to Dustin for all of my vehicle purchases in the future. Best cars salesperson I have ever had the joy of dealing with!

I was assisted by Glen Kiser in the sales department. I ended up purchasing a 2015 Toyota Camry. Glen is clearly one of the best salesmen at Toyota. He was personable, straightforward, and very knowledgeable. Glen doesnt engage in high pressure sales, he gave me the facts, fair pricing, and was really great to talk to. He helped me find the car that was right for me. The process went seamlessly. I am so happy with my vehicle purchase and with the service I received. I will definitely be referring friends and co-workers to come see Glen for their next vehicle purchase as well. Thanks Glen and Toyota of Wausau!

I understand that mistakes are inevitable, but FFS, own up to them. I requested to speak with the service manager October 29th, 2020 and have yet to actually hold a conversation about an incident at this location. 1 attempt was made on the 30th to contact me. I have since called back twice and left a messages. This shows a complete lack of professionalism.

Everyone we dealt with was friendly and answered all our questions. We were actually looking at another dealership too and this one was gave us a price that no one else could match or beat. The other dealership tried throwing in some hidden fees. This on had their fees all separated and clear. And we are happy with our new vehicle!

Had a great experience working with Marc. Everything was ready when we showed up and the process was flawless. I would recommend Toyota of Wausau to anyone looking for a smooth process and fair pricing.

A very positive experience.Chris Zeigler was very knowledgeable and helpful.

Buying a car from John Dowdle was an amazing experience. John was the consummate professional: knowledgeable, professional, kind, patient, understanding and helpful. He asked us what was important to us, listened and helped us navigate through all the countless options. He has a wealth of experience in the car business and I could not have asked for a better, more pleasant experience. Thank you John. P.S. The car is nice too! :)

Nicest staff

Bought my first vehicle here recently and had a very good experience. Everyone was very accommodating. Glen was patient and thorough when answering all of my questions. Overall comfortable and happy with my purchase.

I purchased a 2019 Toyota Tundra Limited which Im very happy with my new truck, but after approximately 1500 - 2000 miles it developed a vibration in the front end so I returned to the dealer which they immediately got it in to check it out. Very impressed! They said they had to force match my tires and told me everything was fine which it was until I returned to have a service performed and when they rotated my tires again the vibration returned so I returned back to the dealer which they got me in again immediately. This time the Service Manager told me they took it for a test drive and found nothing wrong and that it really wasnt a Toyota issue but a tire issue but these were the tires that came on the truck! I have never had anyone talk to me like I was that STUPID before so this is why I gave them 5 stars. Besides the vibration its still a great truck.

Dustin was very friendly and so very helpful! Would recommend him as a service dealer :) thanks for all that u did to get us a new vehicle!

I was very happy with our salesman (Glen KIser) as he explained every option for us. He also was great for working to get us the best deal. He did not push us but was a real pleasure to work with. I would recommend anyone interested in buying a car to work with Glen.Very Happy !!!

Best car buying experience ever. All of my questions were answered, and we were treated like family. Could not ask for a better salesperson than Chris Zeidler. From start to finish just a fantastic place and people. Would definitely recommend to anyone who is looking for a vehicle.

John D. was really great to work with. He was knowledgeable about all of the different vehicles, and an all around nice guy. He let us test drive whichever cars we wanted, and never tried to push a sale on us. He gave us space to talk about the vehicles in private, we didn’t feel like he was stalking us around the parking lot, and he was available when we needed him with questions. I would definitely work with John on my future vehicle purchases.

Ken Z. was fantastic!! He got us such a fantastic deal on our 2019 Highlander. It was significantly better than anywhere else, so we drove from 200 miles away to get it. Ken made the process incredibly easy. He took the time to answer our questions, and was very knowledgeable about the vehicle. We hope to be back for our next vehicle.

I absolutely HATE shopping for vehicles based on past poor experiences - like spending hours of valuable time negotiating deals and in the end, not sure if I actually got a good deal or not.(these experiences were not at Wausau Toyota) I met with Chris and told him of my vision of a perfect vehicle purchase, no hassles, no time wasted and trust that I was getting the best deal possible. Well yesterday, my new vehicle was delivered to my home, papers signed at my kitchen table and I will pay no interest for my loan. I cant ask for any more than that. Thank you!

A great place to shop for a vehicle, Jon and the entire staff are there to help you with all your questions with a friendly smile (even if you cant see it under theyre masks right now!!).

Great service dept. So helpful and fast

Staff were very friendly and helpful with finding me a car. I went in a few years ago for a lease, and they worked with me to find a vehicle/payment that would work well for me. This year I wanted to purchase the vehicle and they were very quick and professional at finding me financing and a payment I was comfortable with. I also enjoy taking my car in for scheduled maintenance as the facility has a nice waiting lobby and the process is very streamlined. Highly recommend this dealership for anyone looking for a Toyota.

Ken Z was an awesome guy to work with! Super easy to talk to and kept us updated on our service as we waited. The wait was long due to short staff from the holiday. He was able to answer all our questions.

Purchased a used car in dead of winter after an auto accident. Glen was very professional in showing us automobiles within our allotted budget. The cars were lined up on the parking lot, warmed up and in clean condition, making evaluation of the vehicles efficient. The salesman left us to evaluate the selection for as long as needed, gave us the keys to drive them, and was available for any questions. The auto we purchased was fairly priced as far as dealerships go. Obviously, if i could have found the right vehicle private party, could have saved some money. The dealership detailed the car very well, including the engine compartment. They even had their ding repairman repair a few body dings. I was impressed by the condition of the car, especially since we were not spending very much for this older than late model replacement vehicle. There was no pressure from the salesman or cashier for extras, though they obviously were presented to us. I would not hesitate to evaluate cars from this dealership in a quest for new or used automobile. Hopefully it will prove a good purchase decision.

Dustin Perry helped me thru the process of purchasing my vehicle with warm professionalism. Toyota of Wausau is very well represented by him and are certainly fortunate to have found him. I appreciate the value of his knowledge as well as his kindness and patience. What a gem.

Brought my car in for an oil change and the tech guys informed me I had a recalled part on my car! They set everything up to have it replaced and all for free. Very focused and respectful.

Thank you, Don. The customer service you have extended to me while searching for my new car was undeniably the best! You and your team were amazing. You made the experience easy and fun. Im loving my new car and I feel as if I made some new friends in the process. You now have a customer for life. I wouldnt want to go anywhere else! Thank you again for all your help and great service.

If I could give this dealership negative 10 stars I would my husband and I drove an hour to buy a truck another salesman sold the truck while we were walking in the door.. they should be ashamed of themselves they do not hold their word and then treated me like I was stupid I wouldn’t buy anything from here they are crooks!!!

Nice facility. Friendly staff.

Wonderful customer service. I was in Wausau 2 hours away from home waiting to take my husband home from the hospital. I had some unusual screeching noises ... and they were kind, listened and had technician ride with me to see about the noise. Amazing and in these unprecedented times made my day! It certainly makes me want to buy my next Toyota RAV there !

The salesman, Chris Zeitler, was helpful and very courteous. He answered questions and explained details of our new truck. They were easy to work with.

I was very nervous to purchase my first new vehicle, but Dustin made me feel completely comfortable with the whole experience. He was very personable and easy to talk to. If you are in the market for a new vehicle I definitely recommend going to Dustin at Toyota!

Hands down, best experience Ive ever had purchasing a new vehicle! I cant thank Marc Metz enough for the time and effort he put in to find me the vehicle I wanted at a price I was comfortable with. I live in Madison, and after months of searching for a new vehicle that was right for me, I came up empty. I decided to look else where and Im so glad I did. I will definitely be sharing my experience with everyone I know and I look forward to my next purchase from Toyota of Wausau!

No pressure and I had a knowledgeable salesman. Chris is a personable person to work with. Dealership personal very respectful. Ended up purchasing a 4Runner.

Had multiple calls with them. Discussed in detail my inquiries and needs for my Tacoma.I get there, and before I even hand over the keys, they tell me they cant do it. They could’ve told me over the phone, before I traveled 45min to see them, after triple-checking by phone over a week and being in communication on it. Mechanic says “oh yeah we can never do that. I dont know why anyone would tell you that?...” I called back to complain and front desk just made excuses instead of apologizing. No charges were discussed, no caveats, nothing... I came up in good faith of my phone calls only to learn that the front desk doesnt know what the mechanics know and that they clearly don’t communicate. This dealership does not take responsibility for itself.

Marc Metz met us with a warm greeting as we approached the building and had everything set up for us to take a test drive in our potential new vehicle. Marc was so helpful and was able to answer any questions we needed with regards to our trade-in vehicle and the new Toyota. Everything ran so smoothly as we decided to make the trade/purchase and we now have a new beautiful car to enjoy! The entire staff at Toyota of Wausau, WI couldnt have been more professional and kind. The dealership building was beautiful and clean and bright. Well done!! Thank you for all of your help and enthusiasm! We will be back for more business in the future, for sure!All the best,Tom and Michelle

Had a great trip to Toyota of Wausau. Worked with Ken and he made the whole experience feel comfortable. He sat with me the whole time I was waiting for paperwork to be run and just chatted about anything.Great experience buying a used vehicle. Will go back in the future if necessary.

Excellent service all around! The sales team listened to my needs and wants in a vehicle and delivered exactly what I was looking for. It was a very comfortable and straightforward experience. Toni did a great job managing all the fine details. I’m very happy with my experience and my new car!

We were taken care of so professionally as we made the step to buy a new car. Nobody was pushy, but instead laid out the facts for us to make our own decisions. We are so happy.