Lovely staff, great work and extremely helpful with any step of the process. Amazing stone choice and overall best in the business. Highly recommend if your in the market for stone work or fireplaces

They installed the exterior stone on my new house. A few weeks later stones fell off and after I requested service they didn’t respond. Then the color of the stone completely faded. Again I requested service and got little help. They will have no problem taking your money but their warranty is useless.

What an amazing company. I bought a gas insert from the so called Chimney Doctors. It has never run correctly. It would shut itself off, blow out its pilot, smoke....etc. You name the condition, this insert had it.I had the so called Doctors out to clean and inspect it many times. No change. I had other companies like Burlington Fireplace come out, no help, just an expensive vacuuming out of the unit. Had Heritage come try to fix it, again, expensive cleaning with no results.I was finally referred to StoneCraft Studios by a Chimney Sweeper who highly recommended them. What an amazing experience. The technician cleaned the unit, painted the logs to look brand new and replaced the bright embers. He found that a rod had a little corrosion on it, so he polished that up.He put the logs back into the insert the right way and now the unit runs better than it ever has before, even when it was brand new. And their cost for doing this was about 1/3 less than other cleanings that Ive had done on the unit.Seems like the original Doctors didnt know how to properly put in the logs and that was messing up the whole unit from the get-go.Couldnt be happier with StoneCraft, they have a customer for life.

Don’t go there.

After calling frequently for over a week I was unable to get any information on scheduling an estimate. If someone did answer the phone I was referred to a manager who’s simply unresponsive. Unfortunately, it seems that working with them is not possible.

Excellent fireplace supplier. Great showroom, friendly, qualified staff, innovative products, talented installers, reasonable pricing.

Friendly staff and great service

Fantastic showroom you must see.

Their showroom is open by appointment only so make sure to call in advance

I called them with a concern over the functioning of my fireplace insert. They patiently talked me through resetting it by phone. They saved me a $150 service charge.