I was in line waiting to get a quote and of course because I look young they decided to assist people that came in after me instead of assisting me since I was there before the other couple. Not the first time they do this, thought I’d give them another chance but of course they possibly think I can’t afford what they have. Don’t recommend that at all.

If you want be overlooked or disregarded shop here. I normally shop at Rogers and Holland for my niece’s jewelry but since she’s young they don’t have bracelets small enough so I looked here and was totally ignored. When I inquired about children’s jewelry a rep automatically told me to go piercing pagoda. I said no, but she still insisted I go and they didn’t have what I wanted. Also, when I asked her about Canadian diamonds she looked so confused like I didn’t know what I’m talking about but Kay sells it so obviously the lady doesn’t know what she’s talking about. I didn’t like my experience and definitely wouldn’t recommend Kay to others judging from recent reviews, there are others who feel the same.

So I went to the store just to pick up a order I placed online of an item they had in stock in the store I stood in the proper place in the store from my knowledge there was two people ahead the guy salesman stated with the black shirt grey pants on it was another lady in there who wasnt doing anything but playing with the cases it took then 45 minutes to get my order an then I was anger I finally got my order and left by the way the lady sales person dress was too short dress code do need to be enforced all her business was out

The sales representative and the manager was awesome, Very professional thank you for everything.

It has always been a pleasure to accomplish our goal at this store.Friendly, helpful and very pleasant. The young man who helped usreminds us of our grandson.

NEVER EVER SHOP HERE!!! YOU WILL WASTE YOUR MONEY!!! I ordered some custom earrings from them in June. . . It is now September and i STILL don’t have them. I’ve called every week since June and have went up there and still NOTHING. Do NOT shop at this location!!!

Great staff of friendly professionals with outstanding merchandise.Cortez V.

Got an early Christmas gift but Ring was not sized and they told me to get it sized I would have to pay...😡

Great customer service

Only giving 1 star cause I have to. I got a necklace that broke by the clasp which obviously wasn’t welded well. I had the necklace for only 2 weeks. I called customer service who told me to take it to ANY location and they would exchange it. So I went to Mayfair. The associate Hazel was just sitting in when I got there. She wouldn’t exchange the necklace when though I told her customer service said to, and that I had the email. She said “customer service can’t tell us what to do” she tried to CHARGE me to repair it. A $200 necklace I had for TWO weeks and broke. I’ve had necklaces from Walmart that last longer. She didn’t care at all. Basically said OH WELL in my face. Worst customer service I have ever experienced... especially since their corporate office told me it would be taken care of! So upset and so disappointed. I’ll never do business there again!!

We ordered the additional band to my wedding ring because we were told that it was going to be discontinued and that it was available in my exact size. We werent crazy about $900 price tag on it, but we were told with coupons they had on file for us and with it going on clearance that it was dropped to $600. However, when we picked it up they tried charging us the $900 and tried saying that our coupons are now expired. Why would you tell us prior that we could use them? We were going to send the ring back, but they gave us somewhat of a lower price, nowhere near the $600 they originally told us, but we had to waive the warranty on it. Once I tried the ring on I realized it was way too big. I brought it to a jeweler and they said it was a size 7. Im a size 5.5...We will never shop at this location again. Or even Kay Jewelers in general. The manager there is a liar and cannot be trusted. She was the one we dealt with through all of this. I also had to get the prongs on the ring fixed because they were already coming up, so I could have lost the diamonds out of it. The last thing anyone needs to worry about so close to their wedding day is a jeweler who sells you an incorrectly sized and defective piece of jewelry for a misleading price. Scam.

Customer Service was okay, but it could have been better

Been dealing with then since Northridge, have never had a bad experience!

Buying an engagement ring for my girlfriend here was an absolute nightmare. The sales staff are very pushy and do not listen at all. They kept trying to up sale me the whole time suggesting rings that I did not want even after I had made my decision on a ring kept trying to show me the exact opposite of what I was asking for. The sales person even went as far as to say that my girlfriend would not like the ring I picked out and Im guessing it had to do with the price. They made the both of us feel very uncomfortable and kept pushing to open a credit line. The products were very nice but the sales staff seemed very rude. I would not buy anything from this store in the future and would recommend people avoid this store.

Awesome staff thank you!! Well be back...

The only reason this place gets a single star is because the end result was a nice enhancer for my engagement ring, but I had to go through H*LL to get it. My engagement ring is from a different store, and the difference in customer service between the two is incredible. From the beginning we were pushed to get open a line of credit with the store, which we said no to. We were charged $229 to size the enhancer up, and while the ring was at the shop being sized we received a call saying they made a mistake and should have charged us double that because technically its two separate rings. I of course said no, Id rather not pay over half the cost of the ring just to size it up (we were charged nothing by Rogers & Hollands to size my engagement ring up) and wanted a refund, at which they said nevermind they would just forget the extra charge and do it anyway. Then we received another call saying there was a delay at the shop and it would take longer to get it back.When I went two weeks later to pick up the enhancer, my engagement ring did not fit inside. The lady looked at me and asked why I didnt send my ER out with the enhancer?? I said, well, because YOU never told me I would need to! So they rushed my ring out with the enhancer and said this time it would only take 8 days to get it back. I told them I was nervous just handing them my engagement ring and she looked at me like I was crazy.6 days into that, I received a call saying that I had to approve the way my ring sits into my enhancer, so they texted me a picture and I told them yes, that it looked fine and to send it back. The manager said they would call if it wasnt going to be in that weekend. I went two days AFTER they said it would be in, and the girl told me it wasnt there and that it was my fault because I never called them back to ok the picture. I told her I had spoken with the manager and she was supposed to tell the shop to send it back, but she apparently forgot to do so! So I had to wait an extra FIVE DAYS for them to rush my ring back to me.At this point the girl tells me, by the way, we have a $340 BALANCE on our account. I told her that is ridiculous, I had already spoken to someone about the $229 and was told we would not be charged it, and that I had no idea where the extra $110 was coming from?! She tried to call me out on lying, then said she would talk to someone about it, so I called Kays customer support to sort it all out. They ended up not charging me the extra, but I was miffed that they were trying to put ridiculous extra charges on me.I went today to pick my enhancer up after it was FINALLY back in, got home and realized a ruby had fallen out of my engagement ring! I called Kays and it took 5 calls for them to pick up the phone. Then the girl tells me it was MY FAULT because it must have fallen out on my way home from their store, since I didnt notice it missing while I was there. Luckily I know Rogers & Hollands will fix my engagement ring ASAP no problem, but seriously?! I have worn this ring for a year and NEVER had a stone fall out!!!The bottom line is the communication within this store SUCKS and DO NOT EVER give them your own jewelry because they will tamper with it and blame it on you.I want to return the enhancer altogether but I dont have time before our wedding to have a new one made. I should have stuck with Rogers & Hollands from the beginning, they treat me well there. I would never have expected to go through such a hassle with our wedding bands. Stay far away from this store at all costs.

Customer service was excellent!

Staff is always very friendly and she helped me with a coupon 😊

Very nice staff, though as some other reviews say, a little pushy.

Excellent customer service

Nice service....

Nice people

Great service

Poor service