They have been extremely helpful and honest and with what is going on in the world right now I was feel lucky to have found them.Justin has done everything he could to make this an easy transaction.If you are at all like me, you hate buying a new car and dealing with salesman, well not here.Nothing but good things to say about Justin and his team.Thank you for taking the sting out of buying a new Maverick.BTW- I love my new truck

I always come to this location because the service is great. They always keep me informed about whats going on, answer all my questions, and work in a timely manner. I always have a great experience here!

I had an amazing experience with the service department, I have a 2019 Explorer and the battery died on a Saturday morning 2 hours before taking a road trip/ vacation with the truck and I called our purchasing dealer and they told me it could be 4 weeks before they could get me in for an appointment! I asked if I could leave my truck and get a loaner while we wait.. I was told coldly NO and that my only other choice was to buy a new battery and install it myself as it wouldn’t be covered anyway since it’s a wear and tear item… I then called Wayne Ford and spoke to Matt who said come right in and we will get you a new battery today! I drove over to Wayne Ford and after waiting less than an hour I was on my way home to pick up my family and hit the road!!I will never go to another dealer again for service and when it’s time to get a new truck I will of course use Wayne Ford!!

Seen a used Jeep on cars.com from this dealership. No pictures was placed up yet. I emailed a representative, in which he referred me to Michael W. and the next morning I had pictures and a video sent to me. His customer service was very on point and learned the jeep to explain the details to me. Process was easy and quick. No staying at the dealership 5 or 6 hours. Jamie C. Is the finance manager. One of the best Ive ever met. He is a fast speaker, talks like hes hosting a auction. But he talks with a understanding. Dont be scared to ask him to slow down, but he knows what hes doing and understands everything. He even worked a miracle with me and my financing contract. Price plus taxes is all they want. No hidden dealership fees. Im not the best at writing a review, but go see them and write a review for yourself.

The sales manager Anthony was informative and was brilliant the whole way through the process. Even with the chip shortage he found a way to get me into the truck i wanted. Robb, Eric and Matthew. What a breath of fresh air. Such a smooth quick and easy transactionI recommend these guys to anyone buying a new car or truck. Thank you guys.

Guys thank you so much! I am more than happy with my F150 2021!!!Thanks Duran and Jeremy!!!I definitely recommend this place!!!

My experience at wayne Ford was great. They took my car at my appointment time and promised me back my car on time. Kept the inside clean with plastic on the steering wheel and plastic floor mats. My explorer was kept in the garage which was great because it was a hot day. The staff was very professional both in the service area and the cashier. I have been going to Wayne Ford for over 20yrs and wouldn’t go anywhere else. Thanks

Hi,I cannot express how thankful I am with Mr. David Napa. About a month ago I wrote a review and also sent an email about an issue I had with the company expecting nothing but to share my experience. Mr. David did everything possible to take care of me. I was a little uncomfortable about going back, but he would not take a no for an answer. Two days after Matt from the service department called me and we scheduled appointments for my two cars. Thank you so much for resolving my issue and taking care of me the way you guys did. I really appreciate the time you guys put into this.

Came here on Saturday with my stepdad to get some parts for his F150. The parts dept wanted nothing to do with us. Rude to say the least. They told us they couldnt get what we wanted. Well we took our business to another ford down the highway and guess what. They were super friendly and ordered everything we needed. Curious how one ford dealership tells us they cant help us but another one was able to.

Service dept. had me check Parts dept. for the tire I needed. They also told me my fleet vehicle was overdue for service when I just received a e-mail stating I had 2,000 miles to go. I would not trust them.

Hopefully my last work truck ive been ordering a truck here for 20 years this time just ordered it the way i want totally and it arrived early!! No pressure and all the help I need

My very first car was a used 1969 Mustang that I purchased at Wayne Ford in 1972. I always wanted another Mustang so it was where I went back to Wayne Ford and purchased a new 2019 last May 2020. 48 years later! Still in business and with great service..

The staff is always courteous and service is great.

First class all the way !Ive known the Wayne Ford people for over 15 years, and have referred many to them.My new Ford Edge is terrific, and the buying process couldnt have been better.Thank you all.

Great dealership! The entire staff was welcoming and friendly. All my questions were answered before I left.

I had an awesome experience with Michael from Wayne Ford! Highly recommend!

Buying a truck from Wayne Ford as a first time buyer was a pleasure. It was a smooth process that I would recommend to anyone when shopping for a car.

Got me in for a service call, a loaner available and the truck repaired on the same day. BTW, did I mention it was a SATURDAY? Hats off with a job well done!

DO NOT USE THIS DEALERSHIP. RUDE PERSONNEL AND LACK OF KNOWLEDGE. I HAD A QUESTION REGARDING MY VEHICLE AND GET TOLD I DONT THE MANUAL THAT GOES THAT FAR BAD AND ALSO GOT I WOULD ASSUME. I WOULD NOT AND WILL NOT USE THIS DEALERSHIP IF IT WAS THE LAST ONE ON EARTH.

Wayne Ford... Way easy.This was an extremely pleasant new car purchase experience.Manny Glezile was an extremely knowledgeable and non-pressure salesman he sold the vehicle through intelligence and respect.In the middle of my car buying experience I was introduced to the general sales manager Anthony Rotella.Who I feel went out of his way to ensure that my car purchasing experience was a positive one..So thank you Manny thank you Anthony for your kindness and extreme professionalism making this purchase as seamless and as pleasant as possible.I will look for both of you on my next time through.Best regardsBob D...

My husband and I had a great experience at Wayne Ford. Our sales associate Manny was excellent!!! We walked in at 6pm and left that night with a brand new 2021 Ford Explorer lease . We did a trade in and the staff was great. I like how fast we were in and out of there. We will definitely be using Wayne Ford for all our future cars. Thank you Manny!

Jaime Concepcion in the Wayne Ford Finance Department is a STAR!!He made the daunting task of buying my Ford Explorer seamless and pleasant. He is reliable, trust-worthy and kind.Scott V., Anthony R. and the entire Wayne Ford team provided excellent service. They are not the typical dealership. They have heart, and I highly recommend them.

Mike Williamson was great to work with. He was able to get us into a range we were comfortable with and was attentive to our needs. He is an asset to Wayne Ford and is highly recommended.

I Had a 2005 Ford F350 Diesel that broke down do to Oil Pressure. This happens with these sometimes and is a common fix. I had my truck towed to Wayne Ford, thinking they would be able to fix this properly. I have dealt with this issue before on other trucks so we were well aware of what it takes to fix. The Dealership charged me near $4,000 to fix, because they found bad injectors. I am from Arizona and I was Driving the truck back, so I didnt have a choice but to have that work done as well. After the dealership having the truck for over a month, we had to push them to get the truck done. Well, within a hour of picking up the truck, the Clamps to the charge pipe blew off and the truck is now limping very very slow. This happened because they did a very bad job putting the truck back together from all the work. I lost a entire day taking the truck back and having them fix this problem. The truck drove better after that, but after it said it was overheating when it wasnt, due to the mechanic not putting the truck together properly, i stopped again for the night. In the morning the truck would not start and had to be towed to another Ford dealer. The other Ford Dealer confirmed our suspicion, that they did a very poor job and did put the truck back together properly. The problem was again with the oil pressure. So now I have to spend thousands more in hotels and travel and shipping for the truck to get back. The best of it all, was that we were adamant about us taking the truck all the way to Arizona from the dealership. They lied and said they road tested the truck rigorously. That is obviously not possible as the truck broke down twice. We had a terrible time getting ahold of the service department during the deration that the truck was there, and if the specific service writer wasnt there they refused to give us information. I have all the emails and documentation to back everything that I have said. This is a terrible dealership.

Very pleasant on point and staff attentive to your needs so you wouldnt have to wait around.

Was fast and seamless process nice people and would recommend this dealership

Had a great experience purchasing my new Transit van from Wayne Ford! Alex and Jamie were very helpful and thorough and made the process great! Highly recommend stopping into Wayne Ford to purchase a vehicle!

DO NOT GO TO THIS PLACE!Here comes my experience:About 3 weeks ago I came for a recall on my Ford Explorer 2020. I spoke to Matt Halliwell (this guy is awesome interacting and explaining to people) about bringing my car in for a recall and at the same time to do regular maintenance. When I came I needed a loaner since they were keeping the car overnight and my wife needed the space to bring our kids with (3kids). At the time they did not have a big car as a loaner so I understood and spoke to Matt about rescheduling. At that moment I had checked my “FordPass Rewards” with Matt and I had 42,000 points. (you could use them for about 3 maintenance visits). Today I had an appointment for my Ford Mustang 2014 (which I purchased here over 6 years ago and always brought for maintenance). The appointment was for regular maintenance and when I got there I spoke with Ron Schubert (this guy thinks he could talk to you any way he wants just because he has been working there forever, and by the way, I always tried not to talk to him when going for maintenance or repairs in over 6 years) and also with Michelle Redmond (her dad is the “service manager” I believe). They told me I did not have a FordPass account. I called FordPass Rewards (I spent over 30 minutes) and they told me the system had been down all day and they did not know when it would be up and running. She asked to talk to them and had them put my invoice aside until system was up and then use my points (after so many years of coming here I did not see why they would not take care of a customer). I asked Mr. Schubert about that and right away he said he could not do it (“great service”. He could have just said “you know what? I could ask my manager and see what we could do”). After I pointed out I wanted to ask a manager, he and Ms. Redmon decided to let Paul Redmon know about my situation.I waited for Mr. Redmon for about 15 minutos and Mr. Redmon came down to tell me “you do not have a FordPass Rewards account”. I told him he was telling me the same thing they had already told me, and I was explaining to him how I had called and they told me their system was down and that is the only reason why I was not coming up. I asked him to call and he said “no”, so then I questioned why I had to go through all this when they are Ford. He said “we are not Ford, we are WayneFord!” (Last time I checked my cars were Ford). I told him I did not like to deal with Mr. Schubert because there was always an issue, so he said “grab your car and take your business somewhere else”. I told him how could I do that when I just got a Ford Explorer and he said he did not care. He literally kicked me out and I felt humiliated. (He did not even try to talk or solve the issue). I took my car and went around the main entrance to speak to someone that could help. This is where the best part is. I explained everything to the receptionist Angela Prieto and she was the only one with empathy to say “we will try our best solve the issue” (At that point all I wanted to do was retuning my Ford Explorer). Now Scott VanPeenen comes to “help me” he asked me what the issue was, and I explained everything to him (the best part at that moment I checked my FordPass Rewards account again and my 42,000 were there!). He said he could not do anything since that is another department (sounds a lot like Mr. Redmond when he said “we are not Ford!”). I asked him I wanted to return my Ford Explorer, and then he asked “but you brought your Mustang for maintenance (apparently Mr. VanPeenen did not know you could have multiple cars in your rewards account, even though the SALES representatives are the ones who let you know about it at the time of purchase). Here comes Mr. VanPeenen again “we cannot do anything here, you have to call the Ford Credit, and you might have to pay a penalty. I told him “since I got kicked out and Mr. Redmond denied me service, that could change a bit.Another associate who could not even try to help, and which I do not know why I even talked to him since he is just a sales manager.Somewhere else!

From the moment we walked in Jordy was nothing but bright, cheerful, and confident that we would be able to work with him. We had some cars in mind that we had been interested in and he brought us right outside to the exact vehicle that we had seen and then also presented us with countless other colors and options to stay within budget. Initially we were coming in for just one vehicle to get us by but with the amazing selection they had we were actually able to walk away with not just one but two cars! It was truly and amazing experience that we will not be forgetting any time soon. Anyone who is struggling or trying to get their life back on track and needs a vehicle I would highly recommend coming to this dealership as for the first time in over nine years they were actually willing to work with us no matter the background.

I purchased multiple vehicles (four vehicles in 5 years) at this location and usually had excellent service, HOWEVER, as i was attempting to buy out my lease I had the unpleasant experience of dealing with an Internet Sales Manager Jeff Braunstein. Not only did he rush me off the phone every time I called to ascertain details on how to proceed with purchase, he was nasty and short tempered with my husband as well when he did a follow up call. When we arrived at the dealership we did not realize we had to bring the vehicle with us to buy it out, the manager behind the plexiglass (did not get his name) called Mr. Braunstein on the phone I suppose to ask if he gave us instructions for purchase, at this time, Mr Jeff Braunstein was nasty with the sales manager stating What do they want NOW, i talked to them three times already. Honestly, my husband and I were appalled by his tone and unprofessionalism. The Sales manager on site attempted to take him off speaker at this time so that my husband couldnt hear what else he was saying.This mans actions are not what WAYNE FORD should want as an employee. As i said previously, I purchased several cars and trucks from this dealership in the past and had a great experience, now that I am in the market for another vehicle, I will NOT be going here ever again, nor will my family and friends. The sales managers were professional and did all they could to explain us through the process and helped us the best they could. Sad that the Internet Sales Manager Jeff Braunstein has now ruined my experience with the dealership for good.UPDATE---- THE RESPONSE FOR THIS REVIEW WAS REPLIED TO BY THE OWNER, HOWEVER, I WONDER IF THEY ACTUALLY READ THE REVIEW. MY COMPLAINT IS ON THE UNPROFESSIONALISM OF JEFF BRAUNSTEIN AND THE RESPONSE FROM OWNER RESPONDS BY SAYING THEY WANT TO REGAIN MY BUSINESS AND TO CONTACT JEFF TO DISCUSS. TELL ME...HOW EXACTLY IS THAT THE PROPER RESPONSE.!!!

Leased a Ford from them years ago. Every time I went back to price out a new Ford including yesterday they refused to give me a price without a deposit committing to make a deal on the spot. I worked in the business for 15 years and it’s pretty obvious you can’t sell a vehicle without giving a price. Clearly they are not confident enough to give a price. Drove home a new Nissan yesterday. Suffice to say I will never go back to Wayne Ford.

Bought a 2016 F-150 from Wayne Ford not even two months ago. Haven’t even put 600 miles on it yet. Took it in to my local Ford dealer for inspection. Both front brakes are metal on metal and the rear also need to be replaced. Between that and a few other things, the total was almost $1,500.I called Wayne Ford and asked them to help share some of the cost, considering I paid a small fortune just to drive it off the lot. They said they wouldn’t take the word of my local Ford dealer and that I needed to drive 2 hours to their dealership to have the work done, IF they saw fit.Suggesting I drive that distance on grinding brakes is a complete disregard for their customers and the safety of all drivers.Beware purchasing used vehicles from Wayne Ford. They’re nice and clean on the lot but chances are they’ll need some work once you get them home.

I asked a question about a car and got hung up on. Hopefully they dont treat all callers or potential customers this way. Complaints hold no consequence so no sales or service for me. But I am sure they wont care if they lose a customer.

Brought vehicle in for oil change service (the works) after i had left i had noticed that they didnt even add air to the tires ...also asked for the sync update that i gotten message about..told me i would have to come back would take 3 hrs..why i was there already and if i was to due it myself would take an hr

Everyone was very helpful and the process was excellent. Matt, in the service department was excellent and very helpful. The reason Im not giving 5 stars. As I returned home i checked the vehicle and seen the new engine block heater cord. I also see greasy foot and or hand prints all over the bumper. Its not a huge deal. But in order to get 5 stars the customer experience needs to be 5 star worthy. Over all a pretty good experience. Im not sure if they offer a free wash like the other ford in Clifton. (Fette). When I went to fette they would wash after every visit. But fette service was horrible. Thats why Im trying out wayne. The place looks beautiful by the way.

Wayne Ford has me as a returning customer for its top notch service. I was able to get into my new ride without a problem. I recommend the dealership to family and friends.

This is such a great dealership to work with. They truly went above and beyond, making the entire process so smooth and enjoyable from the beginning. They took the time to make sure I was getting the best deal possible. Robb, Michael, and Cathy are all great to work with. I will definitely be using this dealership again.

Was a pleasure and easy experience. Eric Federico was great to work with.

Eric in Sales is a professional he is open and honest there was no pressure at all during the entire process. Scott the Sales Manager was exceptionalhe was open and honest the entire deal was transparent and stress free.

I Just Got An Explorer A Few Days Ago From These Guys. Very Friendly Service Easy Fast Approval Awesome Business Manager Matt Made Everything Stress Free Awesome Saleman Shant Highly Recommend A+++++++Service

My experience with Wayne Ford in procuring a new car was great from the start. I had heard good things about the dealer so after my research on what car to buy I decided to try their dealership.Very pleasant experience with salesman, selection of cars, finance manager and all others, from test drive to delivery. All I dealt with were pleasant, professional, well dressed people who do their jobs well.The car is really great and I look forward to driving it to many places.Visit them & experience what a great dealership does every day.

The service staff was incredibly accommodating and went out of their way to ensure I got back my truck even after hours. Many thanks to the Wayne Ford Service staff to making sure my truck was in top shape and ready for my fishing trip!

Stay away from Wayne Ford, they are incompetent.

Service center is helpful and theyre good communicators.

Quick, and painless oil change process. Very clean and well spaced out waiting room

They truly put in the extra effort to satisfy their customers.

This is my third ford vehicle, but first time purchasing through Wayne Ford. Recently rolled out of our 2017 XLT Explorer and drove off with a 2020 limited Explorer with the assistant of Michael. Dealer inventory was awesome as I was able to see both a limited and fully loaded XLT for side by side comparison. It was nice to see all the features I was looking for in both models and Michael helped make the transaction as smooth as possible. Jamie was was a pleasure and was great about explaining all the papers for processing. Very happy with our new truck. Thanks again, Michael!

Wayne Ford has a large selections of vehicles to choose from. Eric K. Salesmen was fantastic, he met every need I wanted in an F-150 Lariat. Great price and easy dealing with financing. I highly recommend this dealership to anyone. Also the dealership was extremely clean and the waiting area has snacks and beverages to make you comfortable. Rated AAA+++.

Everyone here is extremely friendly and helpful. The entire staff were nothing but professional. Justin, Eric and Jaime are courteous, honest and respectful throughout the entire process, I couldn’t ask for a better experience. I will definitely be a life long customer at this dealer and definitely recommending to all of my customers and friends. Keep up the good work everyone!!

If I could give ZERO STARS for sales I would. Complete lack of communication and follow up by email. Rob Avery and another individual were quick to book an appointment last night but despite multiple requests for pictures of the undercarriage (including this afternoon) no response. I just called and was told by someone the truck sold this morning. Then they had the audacity to tell me theyd probably call me tomorrow night to cancel the appointment. Thats pretty nervy considering it is a 4 hour round trip I had started preparing for tonight. Never again Wayne Ford.

Everything was fantastic!!

Quick parts turnaround

Sales Process was stress free form Eric in sales to Scott the Sales Manager they were open, transparent and easy going. It was a pleasure doing business with them.

Great people and helpful people

Took my Ford Explorer there for recall, oil change and driver side seatbelt buckle broken. They wanted $400 to fix the lower latch seatbelt. The truck only has 75k miles and I never had a seatbelt break before in my 28 years of driving. This is a safety issue. We called Ford corporate and they did nothing about it. I just got the oil change. Going to trade in my Ford for a Chevy or Dodge. My previous experiences with the service dept have been positive.

Easily the most pleasant experience Ive ever had at a dealership. It was a great experience working with Tommy. There was no pressure or misdirection, it felt like we were working together to get me into a new car. I cant recommend Wayne Ford enough, and I look forward to working with them in the future!

Bought my Truck from Wayne Ford about 3 months ago, now i understood that this was a 20 year old truck but I never expected to have to pour $1.5k in maintenance in three months just to get the thing running. In those 3 months ive had to replace, all 4 brake calipers, rotors, and brake pads. Both batteries in the truck were old and shot, The alternator died 2 months into ownership, The power steering line burst off, And after all of this the thing still doesnt start. I guess its my own fault for signing that they would not offer a warranty and the vehicle is sold as is, so beware if youre purchasing a used vehicle really do a full inspection. On a side note though Jordy was an amazing salesman and a great guy to talk to and assist me with my purchase so that was a good experience at least.

My experience was excellent !!! Our sales associate George was very helpful and made the process go smoothly. I would recommend anyone who is thinking about purchasing it leasing a vehicle to go there.

Wayne ford has exceptional service every time without a doubt my vehicle will always be serviced with the most professional and well qualified staff

I showed up late and they still serviced my vehicle quickly and professionally.

Mike Williamson was an excellent sales person. My complaint is after purchasing a used car and all paperwork was finalized, the dealership charged me $70.00 to be able to use keyless entry because they never erased previous code before selling it to me. BEWARE

This experience has been excellent, the store has an incredible staff, but our seller Tania has the best attention for us and all the time she is in the best disposition to answer all our questions. We just went to see the cars and finally I came home with a new one. Thank you!

Jordy and the team at Wayne Ford are excellent people! I went out of my way all the way from Brooklyn NY to come here and see the one Edge ST in stock. Most places either had very few in that trim or would not be discounted to the price I was expecting. I made a phone call and an appointment, hit the road and arrived at about 6:35 PM. The location was very easy to locate and very clean; the vehicles were beautiful and the staff extremely attentive and helpful. I was given two cars to test drive, which were very fun. I enjoyed the solo test drive experience, as all my other test drives were with the sales people. Ultimately the sales team made me an offer I couldn’t refuse. I signed that evening, and with very few hiccups the deal was done and the vehicle was driven to me!

My son just bought a Ford Escape after weeks of looking around. Wayne ford had the best selection and the easiest buying process, will send my youngest son there! Excellent experience!

Happy with the car but found the overall communication lacking and the service department way overpriced for what you get.

Bill at service was excellent customer service make me feel very important extremely 👏 helpful thank you bill god bless you 🙏

My experience was excellent!! Our sales associate tommy Garcia was very helpful and made the process go smoothly and I’m very happy with my new 2019 Ford Escape.

After going to numerous car dealers, and dealing with sales people and sales managers trying to explain the hidden costs and hiding other costs on their over priced vehicles in poor condition—a good friend of a trusted Volvo dealership (Prestige Volvo), recommended I talk to the Folks at Wayne Ford. As soon as, I approached the dealership, I knew I was going to find my truck. I have never seen a dealership with so many cars and trucks—Even on the Roof!. Which means they price their vehicles competitively, because they move in volume. Not to mention their vehicles are in excellent condition. After finding the truck, we worked with sales and negotiated a fair price. I would have loved to get the truck for free! However, I know everyone has to put food on the table and the building needs lights and heat. I read thousands of reviews and when people write bad reviews—it’s normally because they expect dealers to give it away for free. A Great Deal is one in which both parties win. I enjoyed working with Scott and all the other people at Wayne Ford and I am very happy with my Truck. I look forward to continuing to build a relationship and sharing my experiences along the way! Thank you, Wayne Ford Team of NJ for a Great Deal and an Awesome Truck!

One of the things I hate the most is the amount of time it typically requires to get a car. This time it didnt take the whole day to get mine so I was pleasantly surprised. If you can reduce the time so one doesnt have to spend the whole day getting a car is a competitive advantage in my book.

Justin and his team were absolutely great! I love my new truck. Justin was completely honest with me and gave me great advice, I could not be happier.

Gave this dealership ample time to make right the issues I had when purchasing (upgrading) my car. Felt taken advantage of, they don’t care sale is done. Service department is fine, I will still go there for that. I would buy somewhere else.

Jordy sepulveda sales consultant at Wayne Ford at 444 us highway 46 east Wayne Nj 07470.Is the best salesman ever with no pressure at all I highly recommend him and Wayne Ford for a new or used vechicle!

If you are going to close a department for what ever reason. Update it on the web.I traveled pass two Ford dealerships to get service done. Spent 40 min on the road to get there, only to find a piece of paper explaining why they were closed. When I asked them when they will be open again on the weekends, to make an appointment. The individual said Monday?...So I drove 35 mins back towards my home where your competitor was open as advertised and found my new Ford Service Department. To handle my recall, oil change and inspection. Which also showed me how well their service department runs.Your loss, their gain and I’m extremely happy with my new dealership. Tell your Marketing Manager, his laziness found me a new home, Great Job!

Fantastic experience purchasing a vehicle from Wayne Ford. George K. was a rockstar sales rep who was very respectful of my time, very knowledgeable about the vehicle and features, and made it a great experience. This was by far the best dealership purchasing experience in my 10+ vehicle purchases. Keep up the good work George K & Wayne Ford Team!

Wayne Fords service department truly cares about their customers and it shows. The changes they are making to the entire property all seem to be customer focused and the team they have is one of the best. I usually deal with Matt or Bill from service and both of them are of the highest quality. The knowledge they have is amazing and their honesty when dealing with repairs is amazing. They always have at least 3 options for me and its a great feeling that I am working with them to keep my truck running at its best. Likewise, the mechanics on staff are always professional and I have never had an issue with my truck after service with something they have done. I recommend them 100%

Very easy to talk with and detailed and Knowledgeable. Gr8 experience all the way around

Excellent service! We had been to 3 different dealers the past week and no one would give us the time of day. The moment I called and heard that I could meet with the financial advisor I felt a sigh of relief. No one had ever offered any financial guidance to us. I walked in and Jamie said the exact words we had been waiting to here. With the humbleness and guidance of Jamie and Jordi we are now the happy proud owners of a top notch Ford Explorer. I don’t think I will ever go anywhere else for a car. Jamie and Jordi are a true asset to Ford, they make you not want to purchase any other car or want to go anywhere else. You guys have won customers for life. Thank you always for putting my family and I in such an amazing car. We will definitely see you both soon!

Fast customer service, fixed the issue, all done in a timely manner. Thank you

Great service! First time driving into the newly renovated service center. I enjoyed the drive right into the garage. Service rep Matt was super helpful and kept me informed of the service process. Thank you!

Entire staff was super friendly and made our car buying experience easy and seamless. Best dealership we have worked with yet!

Horrible experience trying to get pricing for a new car lease deal. The person who called me was Araceyls Garay. Refused to honor the price offered via True car. Gave a higher price, then when asked to email the price breakdown so I could check the numbers, refused to do that as well and hung up the phone on my face. If you have these kind of salespeople running this dealership I would tell everyone to stay as far away as possible.

I don’t even know where to start. I’ve been dealing with Troy and his lovely staff at Wayne Ford for the past 5-6 years. Every experience with them has been flawless and they all live to help others. They go above and beyond to make me feel welcomed every single time I step in the door and on top of that they are very family oriented. It seems that most of the staff at Wayne have been there for over a decade. This makes me feel even more comfortable when choosing my go to car dealership. Since I own a janitorial company I will only use Wayne Ford to build my fleet. One plus about Wayne as well is that they support the law enforcement community and do whatever they can to show it. Troy has done so much for my family over the years and I cannot thank him enough. Stand up guy and a stand up staff to support him.

I was there for a long time for something originally was suppose to take an hour but it ended up taking longer due to another part going bad. But they kept me professionally informed and always gave me the option to go home and come back . They even helped me do something on my car and didnt charge me.

This dealership as far is the worst dealership, i though they were a little more considerate with their clients. I been calling and texting and no answer. NO GOOD.

Terrible service. I have brought in my vehicle several times for repair. (Lag and throttle response) and theyve said that there is nothing found. Finally brought my car back due to their now being a noise from the engine bay. It has been at their service center for 3 weeks and it has yet to be repaired. They do not call you to update you on the vehicle status. I have called twice a week for the last three weeks only to hear that the part hasnt arrived or that it wont be done till the following week. Called them again this morning and they are now telling me that i have to call back on tuesday. It is ridiculous that it is taking this long, and what bothers me the most is that they do not call you at all unless you call to inquire. I would not recommend this service center at all.

VERY BAD EXPERIENCE!My mother has come to this facility since 2014 to fix her car and all they do is reset the vehicle so the problem doesnt show.Now that her 7 years coverage is expired, NOW we are notified of a broken clutch. The estimate was $2000 plus a 200$ Diagnosis.This should be free (TSB 16-0109)All they do is Reprogram PCM, TCMHorrible experience with this dealership, all this shouldve been done years ago.The only reason I wasnt here to help my mother was because I was overseas in the US Air Force.Im disgusted by how Wayne Ford handles customers.VERY BAD SERVICE.

I bought a used car, and negotiated the price over the phone. The whole process was so easy! I would definitely use this dealership again.

2 ND time haveing my vehicle serviced at dealer.1st time they left oil cap off and they didnt fill the def fluid had to come pickup my truck to fix the problem. Gave me a free wash.Today had my truck for oil change and 2 warranty issues they had truck for 2 days. Picked up truck today and find again no def fluid and the fenders are filthy with oily finger prints

Poor customer service! Called parts department people don’t even bother to take call when they do hang up on your face

I have been leasing my cars from Ford for a very long time!! Wayne Ford has always been so professional and helpful in my purchase!! From the salesman on the floor to the financing dept everyone has been very Courteous and treats you like family!! I love that they go the extra mile to help the customer find rebates or other savings to keep cash in the customers pocket!! Thanks again Wayne Ford!! Looking forward to doing business again soon!!!!!!

Over priced for suv & just another Dealer with FEEs. This is why Carvana & Vroom are in business.

Extremely satisfied with my experience at Wayne Ford. I bought an Explorer and I am very happy with my purchase! The employees are professional and diligent. It makes all the difference when you deal with employees that will go the extra mile to earn your business. I would highly recommend to all of my friends and family.

I visited four other Ford dealerships, but this was my first spot and everyone was friendly and helpful. Amy, the manager Anthony and Scott the financial manager were very helpful and I recommend going to them. They found 2 rebates to bring the Ford Fusion SE down to my asking price which other dealerships refused to do. I recommend Wayne Ford dealership over other ones in the area.

The sale associate was not knowledgeable and didn’t answer questions clearly. I was shown a 2017 Ford Edge that had to be jump started. Was then show 2 prices for 2 different cars. The sales associate didn’t explain to me he was showing me different prices for different cars. When I asked him about the cars because I was confused he explained to me he was showing me prices for a different 2017 Ford Edge and a 2018 Ford Edge I kept asking different questions in which he could answer clearly and even confused himself at one point. I asked them to show me the cars he was giving me the prices to it took the sales associate 45 minutes to look for the keys and move one car that was in front of the one he was going to show me. He wasn’t Presentable and moved super slow. He didn’t look for anything in the price range I was looking for. He kept pushing for me to lease. Just the front desk lady and other sales associate was helpful. Not the best experience in my opinion because of the sales associate. Taking my business else where...

John Stetz worked tirelessly to locate the exact car i wanted. There were only two in the region and he was able to get one for me so quickly! His effort and consideration were greatly appreciated. My salesman, Vernon, was also great to work with. I definitely recommend heading over to Wayne Ford if you are in the market for some new wheels. You will not regret it!

I have purchased a few vehicles from Wayne Ford over the years and have always had an excellent experience with the purchasing department. My local mechanic recently closed his shop, so I brought my F150 to the service center. Nothing but great things to say about the folks there, especially a gentleman by the name of Matt. He took great care of both me and my truck. Safe to say I found a new place to get my car worked on!

Nice pleasant purchase everything was done online and over the phone do to COVID-19 car was ready on time as promised Thank you

What a great dealership. One of the most seamless car buying experiences Ive ever had, and I have owned 20+ vehicles. Whats even better is the quality of the service department. The new shop is absolutely beautiful, and the service advisors are top notch. Thanks Wayne Ford!!

Had to call 3 times before anyone picked up at sales. Finally, I got a woman on the phone. I explained I was looking to purchase another service truck (we bought before from them). She took my info but no one ever got back to me. Way to go Wayne Ford!

The service was very good. The explanation on the use of the controls and other features was given by Flip. He was thorough and patient. The personnel were friendly and courteous.