Had a exceptional experience with the staff at Apple at Willowbrook Mall! The call started with Kim V. She provided outstanding customer service, She went above and beyond what she had to do as a ambassador to Apple. She was also assisted by the Manager Alyssa, which to my surprise, was the same compassionate and understanding type of individual! I was asked to come into to resolve my issue, which I went in about and hour after the phone call I placed, I was then greeted by the Security personal which was pleasant. Greg F. (Both of them) was awesome to work with, handled the process with elegance and finesse while being polite through it all! Mark was also a pleasure to deal with as well. The TEAM WORK at this store was exceptional, I have to stress the fact that even though there were multiple people involved, there was not 1 transition from 1 person to another where the information was not conveyed along correctly. (Everyone reading this know what I am talking about, You get passed from 1 person to another and they repeatedly ask you to explain what is going on ), there was none of that here! 10/10 would recommend this store for Apple Products, just to deal with the staff alone. Excellent Job everyone! Keep it up!

The store manager Sacha is an incredible human being! The experience he provided me deepened my loyalty to the Apple brand. He went above and beyond for me and I cannot thank him enough. Hands down the BEST customer experience I have ever had in my entire life. Thank you so much!!!!

Great customer service! A very sweet young lady named Sheyla helped me out. Thanks again

I had an appointment at the NJ Willowbrook Apple Store yesterday. I was taken care of by a fantastic professional who really cared and made everything right. I left feeling better not just about my solved problem, but about humanity in general. I honestly now want to pay it forward to someone else. Please note his name is Ramon Acosta. He deserves to be recognized. THANK YOU AGAIN RAMON! (Note I tried to also send a note directly to Apple but spent 30 minutes and could not find a feedback link.

My phone was crashing for months because of my storage being out. I kept getting lose on my way to the mall and got to my apple appointment 15 minutes late. I was so stressed out and they still made room for me! An employee named Kenny helped me and he was so friendly and made fixing my phone so easy. Great service.

Rob and Leon took excellent care of me. My questions were answered, and products were thoughtfully and precisely presented. Best Customer Service Everrrr!!! Thanks Gents!!! Apple has the most amazing staff!!! Always a pleasure to go there!!! ALWAYS🙂!!!

We went to the store to purchase a watch - which sounds like a simple visit. After 20 minutes of waiting on line we were told that the cashiers were out at lunch and we would have to come back in an hour or two since nobody is available to work the register. That is what I call horrible customer service.

My experience with buying my Macbook Air from this location was amazing. The sales representative that helped me (Frank) was so kind, so helpful, and magnificent person. I’m glad he was the one who helped me. It was very easy to make a decision with someone who knew everything about the products. 100% had a great experience.

Could not make amends to see me after 2 reschedules I was literally 2 minutes late I don’t live close to the mall and was not going to sit there and hangout like they suggest for 2.5 hours. Stupid. I was willing to pay to get my repairs done. I’ll take it to a mall stand and they’ll repair it in 10 minutes.

Love the cleanest of this place and the organization even though theyre pricey 😁

Beware of this store. They do not honor the warranty period provided by apple. A Warranty Period Apple or an AASP in accordance with warranty.i) repair the Apple Product using new or previously used parts that are equivalent to new in performance and reliability,(ii) replace the Apple Product with the same model (or with your consent a product that has similar functionality) formed from new and/or previously used parts that are equivalent to new in performance and reliability, or(iii) exchange the Apple Product for a refund of your purchase price.The store manager Sasha didn’t even know the retail price of the 11 PRO MAX and was fumbling with questions. But yet can’t read his own warranty policy. Incredibly rude and disrespectful tone when speaking with customers as well.

Fast service got my MacBook Air on my Birthday 🎂 10/11

Professional and courteous even though they were out of almost everything I was looking to buy.

Naj, was great. Excellent service over all!

My newly purchased EarPod pro kept falling out my ears. One fell and cracked so I took it into the apple store to see if they could replace it with new ones or repair it . The rep told me it could not be repaired and that I had to purchase a new one. I was charged full price for the new one but the rep then proceeded to keep the damaged one . I asked him to give them back to me a he said he could not then started talking demeaning to me telling me that apple recycles it so he can’t give it back . I stated I didn’t think it was fair that I was being charged full price yet apple was keeping my damaged earpod to refurbish it and make even more profit . The rep then got the manager that also refused to give me back the cracked EarPods and said that if he did he couldn’t sell me the new ones . Again for clarity I ask if I would of lost the earpiece and came in and asked to purchase one would it be the same charge he said yes. I told him that I did not give my permission for the old ones to be confiscated from me and only apple received the benefits of that and that it’s not like apple is saying turn in your damaged apple product and receive percentage of a new one . After purchasing the new EarPods I told the rep I wanted to purchase the air tags which he refused to continue to help me and sent me to someone else for help . Terrible experience

This is so disappointing and at some point frustrating. I was stuck at work today so I couldnt take my mom and my son to fix my phone that just decided not to turn on in the morning. Tomorrow, Im flying to another state where there is a storm going on... My mom has been waiting for 4 hours already and they just told her that she had to wait until 7pm because there was not technician YET!!! She is with a baby!!! And we dont even live around there!! THAT IS NOT HAVING THE CLIENTS IN CONSIDERATION

Stopped by to purchase daughter a MacBook Air for college. Was told we couldn’t buy one because we didn’t have an appointment! Hardly anyone was in the store. Life is good at Apple when you can turn paying customers away.

Cindy the store manager is amazing. I had been on the phone and in the store multiple times but she took the time out and really helped to address my issue. Truly feels like the old apple again!

Good. Apple wanted masks so they provided them

Located in the Willowbrook Mall. It’s the typical Apple store that offers classes on Apple Store Apps. Staff can be helpful and waiting time can vary depending on the service you require. The good thing is they can message you once someone is available to speak with and again when your product is ready for pick up. Prices seemed bit pricey when compared to competitors.

Horrible experience my appointment was at 6:45 it’s 7:20 and still nothing for my appointment. When I asked a lady with blue hair she stated that “they don’t take people by the order seated they take people who’s appointment was earlier than mines even if I got here first and on time” why make appointment then to come. Will never come here again!

Cancelled my appt for no reason when I was 5 mins late. Have to make the trip again

I got this phone when I broke my iPhone XS max. I was sad about the breakage and not expecting much with this replacement but holy cow! I was mistaken to judge a book by its cover. I thought I was going back a lot of steps by buying this phone but it doesn’t feel like a compromise. In fact, it feels like a tiny upgrade. My battery lasts all day, it’s a small tough brick so even though I have a case, the phone feels like it will survive the highest of falls. It’s fast, straightforward and the touch id has been a lifesaver in COVID time. Face ID was annoying the heck out of me. All in all I recommend this phone, my renewed phone was basically new and I love it. Whether it’s a replacement for a broken phone or an altogether new phone, this iphone SE is worth every penny.

Worst customer service experience ever. The “manager” samaj or whatever his name is has absolutely no care for the customers that walk into this store. I simply wanted to go in and buy a watch, I already knew exactly what I wanted to buy and all the details, I was going to be 5 minutes at most. But they claim to have an extremely long wait to attend customers to the point where they “couldn’t fit me in”. But funny enough, I saw at least 3 customer service reps just standing there on the iPads. Stay away from this store. Do better apple.

I got my Mac there, the custom sevice is so good and kind

The attention is with appointmentand they do not attend without this. it place doesnt work to go there in an rush to buy gifts

Worse customer service I have ever seenGo buy Samsung phones is better than this customer service unprofessional

Another awesome stress free visit. I was having issues with my iPhone X and my service representative Nick was extremely helpful, knowledgeable and Professional. He quickly diagnosed my issue and provided a true Apple experience. Thank you Nick for your sterling service.

Great place to shop with many stores to choose from with great sales. Clean lovely environment for friends and family and everyone one else to relax a little.

Had to go here for phone repair. With covid protocols they had everything right. The employees were super nice all around. Well informed about the questions i asked. Would recommend this store

Please answer one question for me, how come i can walk through the entire mall with no mask on, visit multiple other stores with no mask on, but then have to put one on when i enter the magical threshold of the Apple Store at Willowbrook? What is it about the Apple Store that makes people more susceptible to covid nine-TEEN? Does covid know when i’m inside the Apple store? Is it attracted to some unknown force within the Apple store that the public is not privy to? The public deserves answers. Upon entering the Apple store, i was immediately apprehended by a mask cuck that informed me of the mask policy. I explained to him i have a disability that prevents me from wearing one, per CDC guidelines. In case you are unaware, the CDC and Lord Fauci have the final say on how we live our lives, and their advice is the new gospel. The aggressive mask cuck then told me i would have to leave if i didnt want to wear a mask, but clearly he was not well versed in the gospel of the CDC guidelines, as i was in the RIGHT for not wearing one. I then walked over to the accessory department and browsed the various over-priced knick knacks and accessories Apple offers. I was there for a headphone adapter for my Iphone 11 (where is the Iphone 9?!)..The mask cuck then proceeded to summon another, more aggressive mask cuck who was dressed up as a security guard. The manlet posing as a security guard then informed me i would have to leave and that i could be helped outside the store. Wow, just wow. Apple discriminates against people with legit disabilities that cannot put a mask on! Read the CDC guidelines on masking people with disabilities Apple @ Willowbrook. And please tell your bugman soylent drinking mask cuck employees to stop being so aggressive! They were really mean!

Chaotic. No order at all. You wait there at a table and have no idea who and when someone will attend to you. My appointment was at 6 pm and I had to wait and keep following up till 6.45. A simple appointment display system should do the job.

Nice friendly staff that was very helpful

Don’t go here without an appointment. Literally went here walk-in for a replacing a cable and told me I have to make an appointment just get the cable. Just for replace a cable to make an appointment.

Credit card was used by someone other then me and no ID was required. I will be taking Christi Palmer to court and seek damages. Policy for asking for ID was not implemented.I called and Doug H said sometimes they check and sometimes they dont.

Best staff, very understanding and intelligent

Rob was working at the Genius Bar and helped me set up an appointment to fix two cell phones. He was very patient, knowledgeable and helpful. Being that we went late night the techs were busy and couldn’t take my phone the same day. I went a few days later and was able to quickly drop my phone off. When picking up my phone there was a bit of an issue but Rob and Jimenez were able to help me out and resolve the issue quickly. They are two great staff members and definitely get the job done quickly and effectively.

I wish they didnt remove 90% of the tables in the middle before the food court.

I’ve been an Apple customer at this store for years. I always had wonderful experiences until today. We came in looking to get myself an Apple Watch SE. I asked how the GBs compared to the Apple Watch series 3 I already had. The employee said that the watch had no GBs. We, the customer, had to explain to the Apple employee that the watches do have GBs. The employee then left to look at the Apple website information about the watch. I’m sure this employee knows a lot about other products. But he did not know much about the watches. We asked the manager if we can please talk an employee that was knowledgeable about Apple Watches. She told us that he knows everything about the watch. We said, “then why is he googling up facts during our appointment? We had to explain GBs to him.” The manage then got angry. She told us we could go home an look at the website if “we know so much.” I told her that if I’m going to spend $300 on a watch, I want to talk to a knowledgeable employee. The employee did not even know about GBs and we had to show him on the website. All we asked the manager was, can we please be paired with an expert. We will even wait for a new person. The store was busy and I was willing to wait it out. She then told us we were unprofessional, rude, and lacked empathy. All because we wanted to ask a knowledgeable employee tech stuff about a $300 watch. The entire time the manager had a negative attitude. We did not insult the employee and again, I know he is smart. He just did not have knowledge about the particular product I wanted to buy. And that is okay! But the manager can not start attacking us when we only asked to talk to an expert. She finally switched the employee for our appointment and the new one was knowledgeable.

Visit to Apple Willowbrook in Wayne NJ. Good experience. Trade-in for a brand new phone for my mother -overdue. iPhone XR Coral 128GB.

U can buy apple devices like apple tv 4k iPad, iPhone, Air pods & More Stuff.

Fast in and out. Had a computer. layaway for 2 hours while I finished shopping. 😊

Serviced quickly.

They were very helpful and fast and clean they had little sanitizer all around the store and every one was maintaining their social distance.

Took my computer in to get fixed. The stores seems to have lost my computer. I can’t get anyone at the store to help me, and the Apple support keeps transferring me to other departments. They won’t give me a loaner and they won’t replace my machine

Their service is good. They have new rule to visit the Apple store. If anyone want to buy from Apple store, you will need to buy online and pickup form store. Therefore, need to make an appointment advance to visit the store. They are very conscious about CODIV-19.Happy shopping.Thank You.

Was not happy being told to go and call and see if they can help fix my Apple Watch and spend $330 just as much as it takes to buy a new one !Not happy .

We got to the store at 10:30 and there were 2 seperate lines, no sign no nothing. at 12 they opened the store and out of nowhere the guards started moving everyone around and the people that were waiting there for hours were not ur last because they were in the wrong line but there was no sign. people got so mad people and just left. ABSOLUTELY HORRIFIC.

Super helpful staff even during covid, the genius helping didnt know if my preferred language was an option on the new OS so she asked a few other geniuses and they found out that I could in fact use it. Definitely recommend Willowbrook Ive been to a few other Apple stores both in America and abroad and none beat the service I get at Willowbrook

Very rude people and bad costumer service.

Fast service! Waited a total of 15 minutes maximum. Made a line to p/u item and I was out!

It was horrible,I will never go back there again.they made you go to a machine down from there store to make a appointment.it didnt work.so we got in line .they made us get out of line an make a appointment after they fixed it, so after you finished you had to get in the back of the line after waiting ahalf hour for them to open.. dont by apple its not worth the aggravation. Never have I had any such problems with my android and it works as good or better.

Showed up to buy replacement tips for Apple Pencil and was turned away because I didn’t have an “appointment” to pick up a $12 item. Left there and got to ShortHills mall in time and had no issues picking the item up.

This store needs to be shut down! Management doesn’t respect our veterans.

Kudos to the Apple Team for handling this crowd in such a professional manner 👍

Great staff and service. Lots of parking at the mall.

Waited over an hour to be told they couldn’t fix my phone. Henry is the worst store manager. Go to another apple store

Great experience salesmanship was awesome

Worst experience ever!!!!! Made an appointment to pick up a replacement device, waited 5 days and then Mike tells me that they could’ve sold it 2 hours ago so I’ll have to wait another 5 business days to have a new phone or they can schedule me for another time at a different location, DONT MAKE ANY APPOINTMENTS FOR APPLE IF YOU WANT A LEGITIMATE APPLE STORE GO ANYWHERE ELSE the lines are congested and the people are rude, I was told I was going to have my phone on Sunday for pick up but they lied and made me risk getting contaminated for no reason, I pay for AppleCare I like anyone else doesn’t deserve to be messed with regarding their time

Always super friendly, competent, effecient. This ones no exception

The service was lightning fast and very helpful. Excellent!

My family and I love this place.

Worst customer service And management i ever experienced.

Picked up my first order at Gardrn state plaza, was smooth and professional. Second order for birthday from Willowbrook store that was a mistake. Securitycwas clueless, people cutting in line and unorganized, a total mess. Never here again!!!

Very good experience and employees very friendly

Great speedy customer service

I go crazy in there

Terrible. Wouldnt even help me out just because I didnt have an appointment!

Went to buy an iPhone. Lady at the front was extremely rude. Would not even let me ask a simple question, what is the procedure to buy the phone. Extremely horrible customer service not well organized.

Lots of people. Considered to be small comparing with other stores.

Very helpful and friendly service. Patient while I figured out the exact item and color I wanted to get. Purchasing process is very smooth.

They are 1 minute late for my appointment

Awesome as always, only was rushed out without actually getting the problem resolved (but he did reset apple watch so it can be paired again - bit lost all the historical data and achievements).Hopefully the backup from icloud will fix it. Fingers crossed 🤞🤞

Quick and safe. Very organized.

Best technology & great customer service!

Over priced products and services. Long waits.

Wanted more money than what its worth

Manager is crazy bad security PLEASE DONT GO THERE. ITS HORRIBLE

I came here to purchase AirPods as soon as Apple opened at 11 in the morning. There was 1 other person in line and about 25 workers chatting it up. They refused to help us because we didn’t have an appointment.

The absolute worst. Nothing but greedy. I wish I had something good to say. Over the years Ive tried to give the benefit of doubt, but Ive dealt with nothing other than being overcharged, lied to, and deceived. They pretend to care about your issue before pushing you to buy something new. I paid $1000 to fix an issue that has not been fixed. Why should I bother going back to the Apple store when theyre just going to tell me to pay more? Im not paying another grand to fix an issue that I already paid so much to fix. I have no desire to be rude, but most people dont have money to waste and throw away. Im so disappointed. I would not recommend this store to anyone. Hoping a local store can be more helpful.

Waited too long to have an appointment

Didnt go there

Always pretty crowded, takes some time to get a staff. But theyll promptly assign a staff and ask you to wait once you get in. They were very helpful and answered all questions. Bought a couple of apple watches

Firee

Don’t go to this store the security guy at the is sooo rude and worst customer service ever PLEASE DONT GO THERE!!!

I love this mall.

Good service

Very professionals and cortesious staff...but i left sooner when the sales guy offered me a extended insurance before i made mind about buying a laptop!!

One of the best Apple Store that we have ever been to. I would admit the waiting time is long as in any apple store but thank god that the tech whom helped us named Adam made our visit very pleasant and all the wait was well worth it. Adam is very helpful, kind and went out of his way to help us. One of the best employee if not the best at that location.

Making an appointment for iPhone service should have been easier. The apple store replaced the battery on my iPhone X and took the screen protector off. They had finger prints on the adhesive side and still asked if I wanted it installed on the phone. Bunch of idiots. They didn’t offer to refund the cost of a new screen protector.

I was helped my two very helpful gentlemen. I only remember one name. The gentleman Igor was SO helpful and patient with me. There wasn’t anything that can be done to fix my laptop but he had tried everything (and I mean EVERYTHING) to help. Gear experience as always.

Professional with helpful employees. They have an effective COVID 19 protocol in place.

Did not go in.....I do android

The staff are very friendly..

Terrible attendance

I drive 40 minutes to here, they told me no more reservations toady in 2 o’clock, they close at 8. Awesome.

We came to the Apple store because my daughters iPhone 11 max stopped working. Kevin was the tech that came over to help us. He quickly diagnosed the problem and was able to fix my daughters phone. Kevin had great knowledge of the product and was also very personable. I would recommend asking for Kevin if you have a problem.

Super bad the attention in this place my appointment was for 12 noon and they made me wait for 4 hours and after those 4 hours they were still not available. I was with my 8 month old baby and he did not care

Hector is amazing and provided the best service I could ever hope for! Will definitely be coming back here for all my Apple needs

Loved it