Fantastic service! Very helpful! Other T-mobiles refused to help and told me to call the 1800 # but this location goes above and beyond! Thank you :)

I just purchased an iPhone 11 for my daughter, her first phone. Thank you so much to Brian for your help and knowledge. He even saved me money on my monthly bill. You have made my the happiest kid in the world.

I just purchased an IPhone 12 Pro Max, for my daughters first phone & Brian helped me with everything. He was super knowledgeable & kind .

Moe & Jawid was knowledgeable and give a great deal. Stay few mints after hrs to make sure all is set. Call the next day follow up to make sure all is set.

Excellent - Nadia was extremely helpful, took her time to explain and answer all questions I had . Really made the experience buying a new phone a breeze - keep the good work.Claire B

I would give zero stars if I could.... Everyone is clueless there they all have something different to say. They tell me i can upgrade my phone for 830 off and to come back the next day i come back with my hopes up all ready to buy it then the manger comes out and says you cant do a trade in you have a dot in the front its cracked what a scam... Manger was extremely rude and does not train his workers right very unprofessional there and bad customer service worst company.

So slow. Under staffed. They took 30 mins per customer.

Really Glad a T-Mobile corporate Location opened up in this shopping center and its right next to all the Big Stores. Went in they were very helpful! Beautiful store by the way.

Amazing customer service they went above and beyond to assist us.

Worst experience ever. I would give zero stars customer service is non- existent they make you feel like your bothering them by asking questions. I wont be going back it was better customer service when it was sprint. I decided to go to at&t

BEWARE.....do not go to this franchise Sprint store. They give you one price for your monthly bill and then it’s $100 more every month. The manager Andrew never responds to phone calls and lies about taking care of it. He took my cell phone for the “clean slate” program and never gave me the money for it so I’m out the phone and the money I owe the other carrier. I also never received the $400 gift card and he said he put his email down after questioning him for 5 months about it. He said he emailed Sprint and 5 months later they never responded..... um yeah this place is very shady. All they want is the commission and promise you the world and they are far from delivering. I am reporting them to Sprint and the BBB.

Over all Great Sales reps. My son & I got our phones and everything was transferred. As for when getting a hold of the DM its like pulling teeth. The man is a fruad and runs you around circles as if he is NEVER WRONG!..Acts as if hes MR big shot but never Addresses the problem!!! I would rather Talk to Sprint Directly than getting a hold of Garick hes a Fraud!!

Excellent service

I asked about fixing a phone, like their commercial ssys, snd was given a hard sell about switching companies. Not cool.

Do yourself a favor and do not go here. They will promise you the switch is seamless but has nothing but problems me and my wife did the switch and even though her name is on the account they wouldnt do anything for her if I wasnt in the store. Then when I go there the manager Gail is talking cheap about my wife to the other employees.this stores customer service is terrible stay away

I did an upgrade and wanted to add a line for my daughter. I was told that they charged 160 for sale tax and I was told I will BE getting accessories to compensate for the sales tax. I received no invoice for paying the sales tax and Gabe the store manager told me that he will email it, later I saw sale tax on my phone on my monthly bill and I called customer care to tell them that I paid sales tax in store and in return they told me that they DO NOT CHARGE SALES TAX ON A PHONE and thats a fraud. I have not yet received my money back and I would be reporting the store to the better business bureau and sprint told me that this is not a corporate location as far as my knowledge this is a complete fraud and this store should be SHUT DOWN

I had the most amazing experience with Gabriel and Fabio they were so helpful with my new phone and They also hooked me up with an iPad for my daughter !!AMAZING SERVICE AND I WILL NOT GO ANYWHERE ELSE.

They were great ! The manager Gabriel was awesome help ! Best sprint store on the island !

Helpful and friendly staff. Not big on sprint customer service in general but this store is an exceptional service oriented place with great staff.

Do not go to this store. There is a sprint corporate store in Bayshore which is 15 minutes or less from this one. This is the worst customer service experience I have ever had. Thank me later.

Brand new store with outstanding customer service from Randy!! Keep up the great work!!!

Everyone is Very helpful and knowledgeable.

Great store! Get service! Free water! Loved it!

This store does fraud they charge sales tax on phones and say the screen protector and case is free but they are really just charging for the accessories sales tax does not happen in sprint the manager andrew was a terrible help i returned a line that was not needed then a week later my phone went missing in shipping to the warehouse and now i have to pay 760 for a phone i was never responsible for after returning it he probably sold my phone somewhere else

To many cellphone stores to close together. You dont need to have 2 to 3 cellphone stores on one block all on the same side of the street.

Very good service

Thanks for everything! ! You guys are awesome! !!

No waiting lines, all phones available, very professional salrs reps! And store very clean!

Very good