No matter what the lines are too long. Then being told while to pick up my prescriptions that they would be ready in an hour, then when I come to pick them up, they arent ready. Then the pharmacy techs tell me that the same meds would be ready in a couple hours and they are not. The constant lies and telling me that they are busy. Now I go to the Walgreens on Main Street in West Bend and have no problems. The people there are very nice and when give you a time of when your medicine is ready, its always ready before that time.

Clean store. But pharmacy staff customer service is severely lacking in kindness and friendly manner. They are always very short with people drive through techs seem either under trained or just dont care about moving any faster. I personally have grown to dread having to go to Walgreens or even call them at this point.

They dont know wth they are doing. Dont waste your time here. And by time I mean youll wait in line 45 minutes to be told its not ready and they messed up your insurance. Awful in every way.

I wanted to do a survey but I lost my receipt. So I wanted to rate my Walgreens store all the high numbers I could possibly rate them they always go above and beyond. Love shopping at the store by 33 and 18th . 8n wb wis.

Bring a lunch if you have to visit the pharmacy.

Poor service, I had five prescriptions to pick up, the girl behind the counter told me that my insurance card was invalid (it wasn’t) she tried to charge me full price rather than simply calling the number on my card to verify my coverage. Never going back.

Always great sales, I dont drink soda but people seem to really like diet DR PEPPER because its all gone..

Stop at Walgreens in West Bend on Washington Ave. today and found myself in line with a man behind me with no mask and about 2 feet away from me. A manager of the store walked by me a few times but never said or did anything. The sign on the door said masks required. So enforce it. Walgreens might have to provide vaccinations will not for me if they enforce even a mask.

This Walgreens is the very worst. I wish I could find another but I live too far out in the country to have options. They only have one like for the pharmacy, and the wait time in asinine. They also need more workers in the pharm. it’s a complete mess. They will know you’re there waiting, but will make you push the button the come to the window and serve you.

Pharmacy lines should have more people checking you out

I have never had 1 good experience at this pharmacy. Its a complete joke every time. Definitely going elsewhere from now on

I would give a -9 on this pharmacy if I could! I have traveled from Texas to Wisconsin with a written prescription of something Ive been taking for over 20 years and they have not filled it now in 4 days because they say they need to call my doctor on a written prescription. Ive traveled many times and never ever had to go through such a thing this pharmacy should be shut down. Because I think its beyond repair.

I’ve used this Walgreens 3 times now and 3 out of 3 times they have not had my prescription ready on time. I called at 3pm they said it would be ready at 4:30pm. Ok 90 min should be plenty of time. I wait in their enormous line that they seem to always have just to be told it won’t be ready for another 30 minutes. So I wait. When it’s finally ready they try to not give me my prescription because my Drivers is expired by 3 days. Really? So I explain I can’t get into the DMV without an appointment and they decide to give it to me. Which tells me they’re not following any specific policy they’re just deciding on a case by case basis what they want to accept I will no longer fill my prescriptions at this Walgreens I would rather drive 30 minutes out of the way to receive decent service

Always helpful and friendly

I used the walgreens app fast pass feature to avoid the line at the pharmacy. There is a line that literally says fast pass express pick up, naturally, i waited there since i already paid on the app. The girl told me if you stand here, youll just get ignored. You should just wait. She was rude and so stuck up. Why would you tell a customer they will be ignored to their face? I never write reviews, but this really disappointed me. Why have express pick up then? I swear they purposely go slow.

If I could give these guys a zero I would. Finally am transferring all my prescriptions to Main Street. Everyone I pick up meds it takes at least 15-30 minutes to get through the drive thru. They never seem to know what they are doing. Get it together Walgreens!

Called about my prescription at 1030 to see if it would be ready by noon. Oh yeah I’m told. Get there at 1245 wait in line at the pharmacy and finally it’s my turn. Prescription is not ready wait another 15 or so. The whole purpose of calling was to avoid this. Will definitely not be my Walgreens of choice.

I like Walgreens in general but there is one older checkout woman who is not very pleasant on an ongoing basis. She evaluates you by what you are buying and judges you it seems and treats you negatively if she doesnt approve for some reason. She does this to the point of actually saying something to you about it and makes you feel very uncomfortable. Otherwise I think the store as a whole is great.

Never had a problem

Totally disgusted with their pharmacy drive through. No matter what time of the month, the day of the week, the time, etc. there is always a 1/2 hour wait in line. They need to take some lessons from Starbucks down the road. Then some idiot starts honking like that will help. Do the staff purposefully go slow so as to have folks in line give up? Add then upon reaching the window being told it will be another 20 minute wait even after calling to confirm it’s ready. If my insurance worked somewhere else I would NOT be here.

Don’t advertise that you have flu shots if you are out. So frustrating waiting in line for 20 minutes to hear you are out of flu shots. Post a sign or something. Second Walgreens that has been out of them...

No hand sanitizer at all when you visit this Walgreens. How can they get away with that ??

Horribly understaffed every time we go. I get that businesses want to save money, but it shouldnt damage the customer experience.

Awesome employees, very helpful clean and well organized store .

HORRIBLE RX Drive-thru!!!! I avoid this Walgreens as much as possible! There has not been ONE SINGLE experience where I have not waited at least 30 damn minutes...and thats only with 1 or 2 cars ahead of me, if theres more I know better to not even stop. Ridiculous. Get your act together or dont have a drive thru..bc its anything but convenient!!!

After waiting in line for 20 mins, finally get to the window, drop off my scripts. 35-40 mins they say to pick up. Fine, come back wait in line another 20 mins. An hr & 20 mins later finally get my scripts, except, oh I have 2 ready, & 2 are out of stock. You can try the other walgreens.... wouldve done that an hour ago had they told me they only had 2 of my 4 in stock... really?? Drive across town, drop off, 15 mins, 20 mins later, not done, get out of line & come back in another 5 mins. Still less time than Walgreens on 33. I mean really, all with a 2 yr old who lost her patience after 45 mins. So irritated, service is only getting worse not better here, if I could Id give no stars

If you want to make 3 trips to get 1 prescription and have management basically tell you they dont care this is the place for you

Everytime I come here for the pharmacy the wait time is always terrible (inside and drive-thru)...even if there is no one in line in the drive-thru. They always give me the excuse that I sent my meds to the wrong pharmacy location, which I know I didnt, or they tell me my refill request was never received. I feel those are excuses for not having the meds filled in a timely manner or their system for refills suck. Do not go here unless you are desperate!

I was testing the nail polish on TWO of my finger nails because there was not a paper tester and i got yelled at by the cosmetic elder lady and i thought that was very rude. I definitely will never return.

My experience here is always upsetting. Always have to wait too long to check out, if I go there with my mother and she needs to pic kup a prescription it ALWAYS TAKES TOO LONG!! The pharmacy has the worst customer service!!!!!! Correct this problem its been going on for over a year!!!!!

Rude employees, especially at the pharmacy. Prescriptions are never ready at the time you select online so when you try to use the drive-through, they tell you to come back later. I finally took my business elsewhere.

Nice store, and location clean but very slow in the pharmacy area wait times are terrible!

Why is there a Walgreens in my town if it wont open before 8AM on weekdays? You tore down Dicks Pizza just to further inconvenience me? GTFO of West Bend then.

Ive been to both Walgreens. Walgreens on 33 and the one at 1921 S. Main St. here in West Bend. I would actually prefer to go to the one on South, since I live the closest to it, plus its opened 24 hrs 7 days a week.

Horrible cashier older woman with glasses always rude and in a bad mood slamming things around she always seem pissed at her conworkers but take it out on cust.

Fast and cheap