You’ve an Employee Name “Juan”. He has helped me twice from the times I have visited your office. I’m very well Appreciate it for the help Juan gave me those two times.He can be a very good Asset for your Company.Thank you Juan!.Maria Reynolds

Mia and Selena are the rudest employees here. Both lack common people skills and common sense.

The 2 girls working there were not helpful at all! I love shipping with UPS, but if this would have been my 1st experience shipping with UPS, I would have definitely not continued to use them. I know they dont care, but I will not be returning to this store. Really bad customer service.

Just renewed for my fourth year.These guys do it all for their customers.My Angels

The gentleman at the front desk was nice and helpful.

Love Sarah she is so helpful and sweet.

Fast and easy

Super pleasant and helpful. Manager/Sup was on it! Thank You!

The manager and representative are unprofessional plus bad attitude. Yes there are 2 lady here, super bad attitude and Racial discrimination！ do never ever come here until they shut down this address ! F word maybe the best way to talk with them!

Last time I will be going to this location. The last 3 packages I have dropped off to this location werent even scanned as being dropped off and ready for pick up, they just sat there for an extra day or 2. The first 2 were dropped off hours before a UPS driver was scheduled to do a pick up. The last one was dropped off WHILE, a UPS driver was beginning to load the truck. I asked if this package would go out today (monday) and was told that it would go out the next day (tuesday) because the driver had already loaded the truck, even though he had literally just begun loading it. So I said fine, as long as it leaves the next day. Its now wednesday and the package is still at the store, not scanned as being dropped off and ready for pickup, and I just spoke to someone at the store saying that it was picked up the day before. This store desperately needs new management.

Helpful, good prices 👍

Negative vibes, surly service from manager to cashier clerk. Dont know why, but they give off very hostile feeling. Service is slow and they hate answering questions, like they are the boss or something. Fortunately, some other UPS locations have opened up. This UPS store will have new management or go out of business, Im sure.

Very helpful and friendly people here! Nothing bad to say about this place.

If I could rate this particular store I would give it a negative 👎 0 . For starters the clerk Jessica was rude and spoke with an attitude when I questioned the $1 fee for tape? (Mind you all I had was an envelope, not even a box) I’ve been to many other UPS stores and never been charged for tape!! In the end Jessica rudely threw my shipping receipt at the counter. She didn’t even hand me the receipt. Wow, some great customer service. This UPS store in West Covina has the worst fees for random stuff like tape, and the worst associates like Jessica with a horrible attitude. A smile and eye contact goes a long way Jessica, ever heard of it???? Obviously NOT.

I guess I need to put a star to rate this place. It is the WORSE service I have experienced..!! I called the place just to confirm if they still have my package. 1st attempt they put me on hold then the line just hang up. I thought it was just an accident that they hang up my call. 2nd attempt they still put me on hold, I wait for 7mins. then they hang up again. 3rd attempt they said to hold again..I said no Im not holding anymore and they just put me on hold and hang up my call again. 4th,5th attempt they just keep putting my calls on hold and hang up.

Just Called To find out if the sell Money orders the Rep or customer service Karen was utterly Rude she wasnt even patient with me she was very Rushy Rushy on the Phone 🙄I never do business in that perticular Store!!! 👎👎

The staff is always courteous ready to help. Ive had service with them 6 months now and I am happy with their services.

I must hit up this location at just the right times. I always get fast and polite service. I use this location for all my UPS shipping and theyre always ready with a smile.

I came in to return a package from Amazon. They got me the right box since I had discarded the original shipping box, not the packaging box the item came in. They also box and tape it all up for you. No complaints here. Easy as 1 2 3.Other reviews on here complaining about they dont give you tape for your packages that are not from UPS. Unless youre 5 years old and you dont have an understanding that things arent for free, why assume UPS would package USPS or DHLs packages? Sure its just tape. If 80 people come in every day asking for free tape, those rolls of tape will run out real quick! This makes costs go up. Costs passed on to the rest of us because you didnt come prepared. Same as McDonalds charge for extra BBQ sauce. Think about it.Also people complaining about them charging to use their computer. Its 2019 pull out your damn phone already. And if you dont have internet access on your phone well I guess you can go back 2002.

I always get very prompt and friendly service! Lily is excellent customer service and Cynthia is outstanding as well!They never make me feel embarrassed about returning all my amazon prime returns. Thanks!!

This Store beyond what someONE anonymously post, is very well run, operated and customer focused. I use this location frequently and find as with any business, wd as customers need some patience and a good attitude with a smile, makes any situation better for all. I suggest you continue doing your service as great as you have, because you are providing your customers a great source of convenience and quality..

So convenient to have a mail box there. Can pretty much take care of all my shipping needs there. Great customer service from all the girls working there. Ive read some negative reviews Ive had my p.o box there for over a year n Ive never had any problems with any of the staff there. Theyve always been polite n helpful to me so I dont have anything nagative to say about them.

Cathy and Monica were very helpful today. Lots of smiles. Always a good experience at this UPS store.

Nothing blatantly egregious, but the girls do seem to have a very lackadaisical approach to customer service. Interactions with the workers on the phone or in person are like a limp handshake - not a giant faux pas, but still semi-cringe-worthy. It would help to speak up and be clear. Make the customer feel like you want him/her to be there.

9 times out of 10 real fast in and out on occasion a little wait

Sarah and Patrick are great!! This time I was pretty late and they still helped me when they didnt have to and I really appreciate that and the great service you always give.

The service is so bad. The staff is not friendly at all. The worst UPS I’ve been to.

This is the worst UPS store there is a employee that works at this store that is rude and disrespectful to minority customers I will be calling UPS corporation regarding this store and the employee

I went in to rent a mailbox, they told me they didnt have any keys. Then I asked the girl when will you have keys. She said they have not had keys for a couple of weeks and she did not know when the owner was going to get new keys. Then she gave me a mailbox agreement trying to charge me a key deposit. I asked her when will the owner be in and she said I dont know she never comes in. I asked the clerk several more questions for which the only answer she seem to have was I dont know. Service was horrible at this place I would not ever go back.

Got myself a business PO Box here. and let me tell you... Never again..Absolutely garbage service. Considering reviews have been bad for over 5 years, this seems to be a upper management/owner problem.And not only does their service suck, they close 20 minutes before their real closing hours.RUN AWAY AS FAST AS YOU CAN.

This place was horrible. They didn’t ask if they can print it and the girl who worked there acted like she didn’t know what to do. 10:16 am July 5 2019

Came in and was helped right away. Great customer service.

Dont use their po box, they steal people stuff from the package .

The owner of the store was charging me to put tape on the box. Customer service is horrible too!

No notary here. Why advertise it

This place was okiayI have never had a problembut they arent super duper firedly either.

The girls that work here are terrible, they rush you and dont give the slightest regard about anything.

This is not the place to handle international shipping. They tell me they dont have any forms, and they cannot provide any customs forms, I should receive that from UPS ( arent you UPS?)

Came in for printing. They charged me $3 for using the computer

Bad UPS service I have never had before.

They are super unhelpful. Service is terrible. They want to charge you for everything.

This is the worst UPS store there is a employee that works at this store that is rude and disrespectful to minority customers I will be calling UPS corporation regarding this store and the employee