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Fathers & Sons Collision Center
168 New Bridge St, West Springfield, MA 01089, United States
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Fathers & Sons Collision Center
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El
Review №1

Best collision service ever. Kept me posted every step of the way and did an exceptional job. Would definitely use their service again!

Je
Review №2

CARSTAR Saved the day! I was rear-ended by someone not paying attention on the highway and I was out of luck. Everywhere I called was booked out for weeks. Did some research and found this place booking next week. Matt (head of collision repairs) assisted me the whole way, he was super professional and kind. His team did an amazing job and honestly went above and beyond. My Subaru Legacy never looked so good! Taking a look at the body work outside before picking up my car, I was impressed, but the inside is were they took it a step further. They cleaned her up and made her shine. Had her looking better then the day I picked her up from the dealership. They earned a returning customer. If my baby ever needs work done on her again I know where Im headed!

Ve
Review №3

Everyone at the shop was extremely professional, very courteous and pleasant to talk to. Excellent service! I trust my car will always get the best attention it needs.

He
Review №4

The service we received was excellent and the work performed was superior. We were very happy with the experience all around. We will work with this company again gladly. Matt DuPont was a pleasure to deal with throughout the process. Fathers & Sons has served us well for many, many years.

Ma
Review №5

Service was excellent and timely. Matt did a great job of meeting me, giving a fair estimate and provided timely updates. The repair work was great and the car was very clean when I picked it up. Would use them again for any body work.

De
Review №6

We had a great experience with the collision repair service of Fathers & Sons VW. We worked with Matthew DuPont, who could not have been more friendly, helpful and professional. Matt kept in regular communication with us, worked successfully with our insurance carrier, and delivered a perfect outcome, on time. Car looks and drives great. Alls well that ends well!

Vi
Review №7

At Father and Sons they go way beyond in delivering value and happiness to their customers. Extremely thoughtful and courteous service.

Ni
Review №8

Excellent service from Fathers & Sons/Carstar! A huge thank you to the entire team for their assistance, work & outstanding customer service!

El
Review №9

They were wonderful to work with, from beginning to end. My car was fixed quickly and inside and outside both looked amazing when I picked it up!!

ma
Review №10

I brought my car to them after a small collision, and they were kind and professional. They explained to me what the process consisted of since I had never had an experience such as this. Thank you

Da
Review №11

I went to Fathers & Sons Collision Center due to a recent car accident, and the service was excellent throughout the process. They explained the process, worked with my insurance company when necessary, kept me informed as the work was being completed, and finished the repairs in a very timely manner. And, perhaps most importantly, the work product is exceptional. Ive included before and after photos below. While I hope to not need their services again, if I do, I will definitely work with Kevin and Frank at Fathers & Sons Collision Center.

St
Review №12

All was as promised. Great body shop.

Ma
Review №13

BMW dealership recommended Fathers & Son as a certified collision center after my car was involved in a minor accident. I received my car on Friday evening looking perfect. In the evening I noticed something was overlooked with the work. I emailed the management on Friday night. Saturday morning, management took a corrective action and I was provided with an equivalent loaner vehicle. Monday morning, I received a call from Anthony Garfi (wonderful to work with). Explaining what caused the issue and that it was corrected and inspected. Excellent service, communication and professionalism throughout the process of repairing the car and the action taken to fix the overlooked issue left me speechless!

Sa
Review №14

Repair was done in such a timely manner, car looks amazing & everyone is always so friendly! Thank you!

An
Review №15

Fast, professional and all together did a great job!!

St
Review №16

I brought my car in for service and had a last minute request to have scratches on my hood looked at by the Collision department. They took the time to buff out what turned out to be fairly deep scratches. I was grateful for the time they took to work on my car at the last minute and do such a beautiful job in the process. The hood looks like new!

Ti
Review №17

I was involved in a motor vehicle accident and unsure of where to go. After speaking with friends and family I decided on Fathers & Sons Collision Center and I am so impressed!The customer service from start to finish was impeccable. Fathers & Sons dealt with the insurance company from the appraisal to the need supplemental appraisal with no effort on my part. I’m happy I found somewhere I can trust for all my needs with regards to my vehicle. Thank you Fathers & Sons!!!! Great Job.

In
Review №18

Perfect service!

Jo
Review №19

Super Nice! Very Helpful & They Do Tremendous Work! Car Looks Brand New! Thanks Again!

Va
Review №20

Ive dealt with fathers and sons collision center several times and always left their shop as a happy customer. They take every detail into consideration and get their job done in the time frame promised. Ive recommended them to all my family and friends and if I ever happen to need their service in the future they will be my number one choice.

yb
Review №21

The customer service and the actual finish of.my car was great, however they took longer than expected. So if you have rental coverage, it might run out and you will have to pay for a week, it may not be the case though gh either.

Za
Review №22

Kevin & the team were awesome to deal with! Excellent customer service and their communication was great. The shop did an excellent quality job with repairs. I would without a doubt recommend Father & Sons for any type of auto body repair. They went above & beyond.

Ed
Review №23

This was only the second time that I have been in need of collision repairs since I started purchasing vehicles in 1996 from Fathers & Sons. From my initial contact, both Kevin and Frank were extremely courteous, professional and thorough during the entire process. Repairs were completed in a very timely manner and the result was flawless!! Every detail was addressed and handled properly the first time, including dealing with the insurance company. Truly a painless process!! Thank you for your excellent service.

Pa
Review №24

Frank and Kevin are the best! My car was completed on time and under budget. It looks like I just drove it out of the showroom, its 4 years old. I cant say enough nice things about the way I was treated and the quality of workmanship. Thanks guys! Customer for life.

Be
Review №25

My 2017 GTI went in for repairs from an accident on Christmas Eve. The car was in rough shape. Kevin at Fathers and Sons walked me through the whole process of what was going to happen. He made sure our rental process went smoothly also. He kept me up to date with progress and any delays. He was very professional.The best part of the process was when I picked up the car after they were finished. All I can say is WOW!!My car looked brand new again from the inside out. They cleaned up everything on the car including cup holders. The buff job on the paint was beautiful. Incredible attention to detail. So very glad I brought my car there. Thank you!!

Ch
Review №26

Unfortunate accidents is what leads one to an Auto Body Shop, but Father and Sons really turned my tough experience into a pleasurable one during my repair process. From, Kevin, handling the communications to Scott and Richard making sure the other company was able to make payment. My repair project certainly was the largest, but they made me feel special, and the job their team did on my SUV was great. I will have any of my friends look into their shop for their own body work. I hope to not need their services, but when the time comes, there is no doubt they will be my first phone call. From rental car, to updates, to meeting the timeframe, they exceeded my expectations.

st
Review №27

Never had to deal with repairing my car before. It was hit while parked. These guys helped every step of the way...helping through the whole claims process. Kevin is great with customer service and the rest of the guys really know what they are doing! Highly recommended to anyone needing some work! Thanks again guys!

Se
Review №28

Incredible work and customer service. Brought in my 2015 Audi S5. Kevin helped me get the appointment as early as possible and was very responsive about the car throughout the process . Met with Frank who walked around the car and compared the damage to the appraisal. I Could not be more happy with their knowledge and assistance. The workmanship is second to none. Highly recommended body shop no matter the make or model.

An
Review №29

Even during this pandemic situation I got great service, updates on my car every week and the car looked brand new when I picked it up. Staff is very friendly and professional. I highly recommend Fathers and Sons.

Ri
Review №30

Great service in a timely manner. My truck needed some extra effort due to where it was damaged. It wasnt just as simple as painting/swapping a body panel. They did great work and my vehicle came back good as new!

El
Review №31

I picked up my Q7 today. The work on my car was completed when expected. I was given updates during the repair and provided a Q7 to drive while the repairs were being done. At p/u, I felt I was getting a new car! It was spotless, inside and out, and there was no sign of damage or even a repair! Kevin and Frank were attentive, patient and reviewed the the repairs, explained the bill and even schooled me on how the insurance works. Kevin and Frank were rightfully proud of their work and their shop...and I was proud of them. Thank you.

Ke
Review №32

Ive used them twice now and have been thoroughly satisfied both times! They are very friendly and the staff is very responsive in providing updates on the status of your vehicle. Both times the work they have done has come out great!! I would strongly recommend to anyone if they are looking for a trustworthy collision center.

Do
Review №33

My experience at Fathers and Sons Collision Center excelled my expectations! At the front I met Kevin and Frank. Professional and accommodating. They were realistic about the damage and expectations. They also helped me with the rental car situation. When I picked up my car which was in really bad shape (the whole right side was dented) I was shocked at the fact my car looked better than when I bought it! Danny Caney is a perfectionist ...I believe the crew won’t let the car out until it looks brand new. Wish I knew all the names to credit this group but I am very grateful to all of them. And the BEST part is they were SO affordable!!! I usually don’t write reviews but felt I had to. Trust me You will not be disappointed !

Pe
Review №34

Got my car fixed after I got rear-ended. I’m very pleased with this place and the people. Nice people, great communication and they did a great job! 👍❤️

Al
Review №35

This year alone I’ve seen Fathers & Sons Collision three times; twice for being rear ended and once for having someone crash into my parked car at work. Each and every single time they go above and beyond for me. My car always comes back looking immaculate. I honestly have not had one bad experience with them. Kevin and Frank are absolutely amazing. I appreciate each and every single one of them for the work they do. Thanks guys!

Ch
Review №36

Fathers and Sons Collision Center has always exceeded my expectations! On the three occasions that I have had to have them work on my car, Kevin and Frank have been exceptionally helpful, professional, and have completed the work in a timely manner. Their work is superb! Thanks, Kevin and Frank!

Sa
Review №37

Kevin and Frank turned a not so great experience of needing to get my car fixed into a quick and simple process. Great customer service and great work - my car looked like new!

Da
Review №38

Awesome job! Frank and Kevin made the process very easy and did tremendous repair work. Highly recommend!

Ma
Review №39

The team at the body shop from communication to picking up my truck from the damage they fixed and the detailing they did was outstanding!

Ma
Review №40

Kevin was extremely helpful and kind. He went above and beyond to ensure I was well taken care of during a particularly stressful time. Thank you Kevin😊

Ju
Review №41

Great service and friendly staff. They went above and beyond with a smile. I would gladly go back.

Ga
Review №42

Good work little high on the prices but they do good work

Go
Review №43

My family brought 2 cars there excellent customer service great guys very high end auto body shop!

Ri
Review №44

10s all the way! These guys are truly an incredible team. I have been a customer for many years and each time I visit they go out of their way to help.-Richard Holzman

Ya
Review №45

Very sloppy and poor work ethics ... Also i had two failed control arms that had to take back shortly after repair for them to fix it and then a year later I had another control arm fail that they didnt wanna honer fixing it... I also bet they get their parts from junk yards not dealerships... I suggest stay away... there are better body shops in the area...

Ch
Review №46

I brought my Volvo in for a appraisal after getting into a small accident. I was helped right away and given a fair quote. I’ve always had good luck with Fathers and Sons for my Volvo needs

Ja
Review №47

Kevin and his team at Fathers & Sons took special care of my Audi Q7. His attention to detail and the repair of my car was superior. Thank you to Kevin and his team!

Co
Review №48

Couldn’t be happier with my experience with Fathers and Sons Collision. Frank and Kevin are a great team and they exceeded my expectations for the quality of the repair, the communication, and how fast the work was done.

Ch
Review №49

The team made an unpleasant incident less stressful and provided regular updates in a manner that worked with my schedule and delivered great work. Thanks!

Ed
Review №50

The work was great and 100% right on.

Al
Review №51

Poor job. They dont even deserve one star.

Yu
Review №52

Broke parts and wont take responsibility

He
Review №53

Nice people and quality work

Information
17 Photos
53 Comments
4.6 Rating
  • Address:168 New Bridge St, West Springfield, MA 01089, United States
  • Site:https://fathers-sonscollision.com/
  • Phone:+1 413-785-1631
Categories
  • Auto body shop
  • Auto repair shop
  • Truck repair shop
Working hours
  • Monday:Closed
  • Tuesday:Closed
  • Wednesday:8AM–5PM
  • Thursday:8AM–5PM
  • Friday:8AM–5PM
  • Saturday:8AM–5PM
  • Sunday:8AM–5PM
Accessibility
  • Wheelchair accessible entrance:Yes
Amenities
  • Mechanic:Yes
Planning
  • Appointments recommended:Yes
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