Eric was so helpful when I needed to get my new phone. He guided me through my options and helped me make the best choice. He assisted me with any questions I had about the setup. And even putting on the case and screen protector I purchased! He made me aware of the teacher discount that I qualify for. And educated me about my wireless plan. He was a pleasure to work with. I appreciated how kind and informative he was. My shopping experience was above and beyond!

The store you go to in the real world.. mattersThe staff at Keene NH store were AMAZING. I ended up there to get a particular model in stock, but it was such a world apart in service that.. well, I’m writing this review.The staff at West Springfield MA store were, underwhelming, and thats putting it nicely.Keene NH had knowledgeable staff, kind, understanding, conversant.The West Springfield, MA store.. was using Fear Uncertainty and Doubt tactics to sell things, and telling fibs like I (the customer service rep) have to turn on AT&T device protection at the store because AT&T never believe whatever we pick, and the customers call later and tell them were liars, and that they really wanted it after they drop their new super expensive phone that now has no coverage. So we always turn it on, and you have to deal with AT&T AGAIN to turn it off after the deal is done.. “What hogwash. I was entirely unsatisfied with my visit to the West Springfield AT&T STORE.

Very happy with outcome. We had to wait a little bit as they were very busy but once Danielle helped us we got excellent service. She is extremely knowledgeable and friendly and helpful. We hope to deal with her in the future

I went into West Springfield, Ma. AT&T store and was immediately greeted cordially by Kristian. I explained what I was looking for and he had all the answers and helped me select my new phone. I even ended up with a better phone at a better price! He was very polite and thorough...I wish he worked at EVERY store that I had to do business with. The world needs more Kristians....Thank You!

Danielle and Gabe were Awesome. Very knowledgeable about the products, so knowledgeable that I ended up buying a new phone. They were also very friendly and helpful 🙂.

The most rude employees I have ever seen or had to deal with. They had such a poor attitude they didn’t even want to take my money to pay my bill so I ended up having to go somewhere else to pay my bill. This store is a dumpster fire, and I highly suggest you stay away from it and at&t. Save yourself the headache and go to the Verizon 20 feet down the street

Have been an AT&T customer for 10 years. Went yesterday to add a line and move some phones around. Eric my sales person was excellent. His manager Jennifer however was rude, condescending and incredibly unprofessional. The store does not offer a public bathroom, instead the refer customers to go the pizza hut 3 buildings down. This is incredibly tacky. Putting customers in position where they have to go to another business, where they arent buying anything is very uncomfortable for the customer, and it flat out rude for one business to do that to another. That said while we spent over an hour waiting for a data transfer I had to use the bathroom, I asked and the manager approached me and told me that she had been held up at gun point and that letting me use the bathroom gives me full access to the stores layout and puts them at risk for a robbery. I told her flat out that I did not have a gun and had not intention of robbing the place and it was insulting to insinuate that of me, and she was welcome to search me or escort me to the bathroom if she felt the need. I also pointed out that suggesting using another businesss restroom was inappropriate and she made some comment under her breath causing my partner to become upset. At that point we opted to leave and finish out transaction on our own. Not only did she alienated me and embarrass me in front of a store full of people, she did the same to her sales associate, which I felt bad about. Its unfortunate that the managers lack of professionalism effected an employee who had done a good job. For that reason we wont be returning.

I would definitely return back to this Store. Great customer service, very friendly everything was explained to me so understand what my plan offered thank you AT&T

Jenny gave me exceptional service today! She was enthusiastic, knowledgeable and very pleasant to deal with. She was very understanding relevant to my issues and went above and beyond to help me.Thank you Jenny!Kindest Regards,Peter M. RoarkeWest Springfield Ma.

I don’t leave reviews. It’s just not something I do. Even if I had a complaint, it just seems like the amount time, effort, and consideration required to get a point across isn’t worth it. Especially if I’m already out the door, because by that point, it really has nothing to do with me. But today, after weeks of dealing with a phone nightmare, I walked into the AT&T on Riverdale St. in West Springfield and an actual angel/wizard/genius named Jimmy was so helpful, courteous, kind, and knowledgeable, I couldn’t not mention it. Give this man a raise immediately. No exaggeration, if this was a restaurant it’d be a $100 tip situation. Since that wasn’t an option, I have a tip for the employer/manager/big boss... this dude is an exemplary A+, protect this man at all costs.

I went to AT and T store in West Springfield and was greeted by Steve from sales, he did s great job of setting up my phone to make it easy to auto log on everything being I am 81 years young!! He had patience and kindness! Thank you Steve!!

As always my experience was absolutely great. Danielle was great just like in the Enfield store. I absolutely love her. Keep up the good work Danielle.

We found the Manager Kareem to be extremely unprofessional in many ways.Kareem had stated that he would order a 256gb Note 20plus Ultra for my business when we went in last Saturday, and not only did he not do that but then he became hostile when me and my husband expressed our frustrations about our time being wasted.He repeatedly said he NEVER said that, but my husband, daughter and I cant all be wrong.Our intentions were to buy 3 PHONES.We waited two days because for two reasons, the first reason was so that we could work with Kristian who had started working with us and then because they werent able to get out Business accounts to work (we were moving service over from Sprint) and then we were going to have to wait for my phone to be ordered.We asked Kristian when would he be working again, and that would of been today July 5th. Kristian was very nice.But instead the manager was so very unprofessional that he not only doesnt understand what it means to follow through with what he says, but then we were given the WRONG trade-in information about our phones.When they couldnt get our BUSINESS account to go through....he asked my daughter if she was 18 and suggested we put all 3 phones in her name and change it laterWe decided we didnt feel comfortable doing business with a store that tries to conduct business this way.I would professionally recommend that you avoid this store at all costs, because of the management. Its unfortunate.

Just wanted to say that this is the second time I got to work with Kristian here. The first time back in December he set up my new phone 12 pro max and he was fantastic. Even in the middle of the pandemic was very helpful and just went back today for some help with my I watch and was so glad that he waited on me again today.

Very poor customer service. We were quoted a trade in price for our old phones. The next day when we brought our phones back we were given a lower price. Since we had already purchased our new phones we had no recourse. Left several messages for manager Ray with no return calls.

Steve was our sales person and Danielle was a new hire shadowing him. Great customer service and very informative about all services and devices. Highly recommend the West Springfield store.

JT WAS THE BEST REP TO EVER WALK THIS EARTH! I MEAN THIS YOUNG LAD DID EVERYTHING FROM A-Z AND HELPED US SAVE $$$ BY DOING AT&T TV! WOW GREAT SERVICE !!! GO SEE HIM 🎉🎉

Very good service from Kareem and the At&t team....thanks so much....overall it was a good experience!!!

Kristian was great to work with. My family came on on 3 different occasions and he took the time to explain and help us. He also showed us AT&T tv and we love it. He was also very patient answering my son with a learning disabilitys question.

Walked into AT&T to get New service and Jamie was absolutely amazing... he went above and beyond to service my needs.. i will not visit another at&t store or work with anyone other than Jamie he really truly is the MVP

Kristian was very knowledgeable and helpful we were able to get a new iPad Pro and iPhone 12 with the best possible deal possible. Highly recommend!

Customer service was amazing. Staff is beyond professional & listen to your overall concerns & provide answers to all your questions. Definitely will be coming back & 100% recommend this particular store.

Great service with Steve Velazquez! I upgraded my plan and a phone, he took the time to explain everything and let me choose. There was no wait outside and I wasnt hurried in the store!

I went into this store to activate my Iphone 12 because it wouldn’t let me activate it online. Turns out there was a glitch in the system and the representative Jamie went above and beyond to solve this issue. The manager Jen was leaving for the day but stayed to make sure I was good. If you want THE best customer service go to this store! They went above and beyond for me! I cannot say enough good things about this store...

Yesterday I decided to get a new phone. My previous carrier was sprint so I went there first to upgrade my phone. Long story short, there were terrible and I ended up down the street at AT&T. I just came from the other store and I had my 3 year old with me so I was already stressed. The second I walked in the store I was greeted by Jimmy. He was super patient with all the questions I was asking, he explained to me the differences between the two phones I was interested in and he got me pricing very quickly. I have never gotten such customer service in a cell phone store in my life. He sanitized the desk and chairs for us to sit. He explained to me thoroughly the protection that I purchased for my phone. Jimmy is an asset to your store. Thank you so so much Jimmy for the phenomenal service that you offered me. Im never going to another sales representative/carrier!

Our rep was JT! He was the best sales rep Ive ever dealt with. He fully explained all promotions and broke down our plan. This young man deserves all the praise and raise he can get! Hands down the best experience! Will be bringing all of my friends and family.to go see him.

Jamie was an awesome representative. Very knowledgeable and very upfront. Great experience. Thank you Jamie.

Christian did an excellent job. Went in for a case and walked out with much more. He went over all my options, saved me money, got me on some great promos. Excellent sales skills, excellent people skills and customer service. Could not be happier. Thank you!

Christian was great.. he helped us open an account and add a line to an existing account! He was quick, knowledgeable and professional. I would highly recommend him and AT&T on riverdale. We also worked with June at the end of the sale and he was efficient and helpful.

I had an amazing experience at the AT&T in West Springfield. June was helpful and patient as I worked through getting my new phone.

Bryan was absolutely amazing!! he has an amazing personality and he made this whole experience so much fun. he was so helpful, kind & a great sense of humor. super easy to talk to & he helped me get the best deal for what i was looking for. i would absolutely recommend anyone and everyone to come to this store and talk to him. he was the best. 10/10

Jimmy was great. He took the time to explain everything to us. He answered 50 thousand questions I had. When I come back, will Will ask for Jimmy.

I recently went to the West Springfield AT&T store to see what I could do about upgrading my husbands phone. June was very helpful and pleasant to deal with. He answered all my questions I had and helped me make the right ones for my account.

Great customer service, all the sales guy that work at this store are very friendly and extremely accommodating. Strongly recommend this store if you appreciate friendly and accommodating service.

Bryan Ortiz’s was very helpful with all the things I needed help with there was answered for everything. His presents was absolutely amazing he was very friendly and positive. If I could give him a raise or a promotion I would please give him a huge thank you and praise please and thank you from the other Bryan

Very professional and the customer services from another world. Very professional and patience. Very knowledgeable and their advice were absolutely honest.

Jenny Santos its a teriffic employee she took care of me very well and I came in with some problems

Eric Smith is a rock star .. he was so patient with me and knowledgeable. I highly recommend him for upper management.Thank youScott Bieda

Steve was awesome the three times my boyfriend and I came in to upgrade our phone definitely best customer service I’ve seen in a while deserves a raise lol no but seriously he’s amazing

I Would never recommend AT&T.I would not even give them one star. Absolutely horrible service. Never deal with so much complications and misleading.Since the first day that I switch to them I supposed to have 4 line and they add to my account 2 extra lines with out my consent then I ended up paying:$159.60 for those two lines after a month trying to make sure that they fix my account. When I let the vendor know about the situation Jenny Santos told me that she don’t work for building department.Would never recommend that store. What kind of customer service they provide. I have to be one the phone for more than hour for get a credit after I paid $607.00 on my first bill when I supposed to paid $357.40. This the worst experience with a telephone company!!!

Walked in for a case and Jamie went above and beyond answering all of my questions and helping me on my account I could’ve be any happier with my services from now on all of my AT&T needs will be at the west Springfield store and I will work with no one but Jamie!

Ive had AT&T for 15 years. Albeit only about 5 times have I had to go in-store for something but The CSRs/Sales Associates at the stores have been very helpful each time Ive needed to

Jenny was awesome!!! Gave us all her time. Was wonderful and I highly recommend!!!

Bryan Ortiz was fantastic in helping with plan changes and phone upgrades for my family. He made the entire process smooth and painless, explaining all the nuisances of the various paths available to us with professionalism and humor. He did all this while maintaining social distancing, which was great seeing he and his entire store are still watching out for the health and safety of their customers. Well done BrYan and AT&T, thank you.

Eric was great. Knowledgeable, polite, and helpful. Nice person to work with.

James was great to work with. Communicated information efficiently and clearly. Provided honest feedback to every question asked.

Jamie helped me order my iPad and set me up with a plan and new Apple Pencil. He was very friendly and made the entire process fast and easy

June help me at the local AT&T store and he did a fantastic job he was knowledgeable and pleasant I gave them five stars he is an asset to the company

Literally an amazing experience. Not even close to the customer service you would get at Verizon. Jimmy is absolutely wonderful. He understood what I wanted and put the perfect plan together. I wouldn’t go see anyone else. Thanks Jimmy!

Jamie was so helpful and made switching our phone lines over and getting new phones and watches so EASY!!

Not only was Jimmy super professional, he made the encounter stress free and a pleasurable experience! This dude deserves ten stars easily! Cheers jimmy! 🍻

Eric is a very knowledgeable AT&T wireless representative who made our experience an excellent one! Thank you for answering all our questions & being so helpful!

Scheduled a 12:30 appointment and was greeted at the door and taken right away. Service was great. Fast and helpful.

She was fabulous and very helpful A+ for Jenny.

Kristian was very helpful and explained everything thoroughly. great guy. very friendly and quick. deserves a raise!!

It was amazing quick loved who helped me her name was Jenny made everything clear to me providing me with all my benefits loved it so excited to use my new phone yayyyyyy

Jimmy and Eric were great. Very knowledgeable. Efficient. Answered everything. Had me in and out in no time. Would definitely recommend

I have been trying to get phones and service for over two weeks and still waiting. I’ve been to the store 2 different days for hours. Still nothing is done. STILL waiting for the phones. But on the other hand I love the tv. No issues went home it was easy to set up

Kristian Douglas & JT gave us the upmost respect and service! They answered all our questions and got us exactly what we wanted! Definitely recommend this location! Thank you!

June was both very polite & right to the point. For this, we owe him a debt of gratitude!

JT was the best guy for the job! He did everything from setting up the phone to helping me navigate through it! If you are coming to this store make sure to see him! Good job JT!

Got all the help I needed fast

This is an awesome store. Jimmy is an amazing sales representative. Helpful, attentive and kind. Can’t rave enough about the service I’ve received here.

Enjoyed my visit which is rare when dealing with phone providers. Would recommend

Bryan Ortiz. Was who assisted me today. He was phenomenal. He was Extremely Knowledgeable, so super helpfu funny, genuine and very kind. l. Hands down was the most pleasant AT&T experience ever. I ended up purchasing many products due largely because of his knowlege and willingness to take the time and help explain things to me multiple times. ( I was tired from work ). He did great and I am a very happy !

Friendliest staff, super helpful and did everything to my account to save me money! All staff helpful even those not working with me.

Kristian was amazing and the best sales person this store has! I hope he moves up in the business!!

Top notch service!!!!!! If I knew it was this easy to get a new phone I would have done it sooner

Worked with Christian today at at AT&T and he did a very great job very pleased! Recommend him if your coming to AT&T for anything in west Springfield mass

If you go to this store make sure to go see JT! He helped me do everything and made it super easy! He needs a raise and a promotion! I will only go see JT from here on out!

Awesome ! June was wicked cool and worked hard to help a first time IPhone buyer

Eric slammed my account with a new number I didn’t want and added insurance I didn’t ask for. I had gone in for three upgrades and left having to make several phone calls to remedy these issues. Ray the manager put words in my mouth and twisted things to berate me over the phone, very professional! Get off the CONFERENCE calls Ray, and do some training with your employees.I feel like I went into a third party retailer, not a company owned store. None of what they did or said felt professional in any way.

June - Great customer service! Very timely and helped well with billing concerns!

Steve very helpful

Our AT&T store sales rep was amazing. He was able to cut through the BS, half-truths, and out right lies that we typically get from the AT&T web site and when we call the Help Line. I only hope what he said is actually reflected in our monthly bill.

The Associate greeted us immediately upon entering the store and helped us immediately. He was very knowledgeable of AT&T services and resolved our issue very quickly. Excellent customer service from AT&T Wireless.

Bryan was amazing to work with during our transition from Sprint to AT&T. I waited a little extra time, so I could work with him, but it was well worth the wait!! We had a lot of fun. Not stuffy like the other company!!!

When it comes to customer service and ensuring that everyone understands whats going on. This location is a fan favorite. AT&T Rep Steve assisted myself and my Pastor with his phone. Just when things seem to be 1,2,3; technology took a downward spiral. Steve reassured us by taking his time and alleviating any pressure. He took his time with us yet we where in out. Bringing individuals whom are not so savvy with technology and new terms of understanding of the plan at 1st... Yet, on the following go around we where able to repeat the saving, perks, get all the new bells and whistles. Come to find out I wasnt need to translate. We both wound up walking out feeling confident about the new plan and comfortable with new devices.With Covid-19 going on, I honestly love the sanitation process. Everyone seems to respect and adhereds to the CDC guidelines. Its funny, the customer service is so good I kinda let my guard down and I was graciously reminded (not to get to close)and I immediately was grateful for it.Oddly enough, I was encouraged to get an upgrade and wound up make a referral and we definitely will be sending folks over...Thanks so much Steve from AT&T in West Springfield..

JT was incredibly professional and courteous.The store itself was clean, the covid markings were visible and the line moved swiftly. I will returning to this store from now on for any in person transactions

Love the service. Thank you

Had such a great experience today! Bryan helped me save money on my bill and helped me upgrade a line in less than an hour. London also helped me with varias questions that I had. They were both very professional, knowledgeable, and impressive. This location has a great environment. Will continue to go to this location for the services I need.

Very pleasant efficient sales person jeanny.

Bryan helped us save on our monthly bill and answered all questions we had in a timely manner.

Bryan Ortiz was an amazing person and gave great service to my family and I. Was very respectful, educated, and gave best deal that was offered and we all left with a smile. Highly recommended.

Best store in New England and I’ve been to several!

Att in West Springfield Ma. Jaime was very helpful and very quick to process my order. Definitely will be back!

Amazing service from Christian.

Riverdale road A&T was excellent... Eric, thank you for everything... He was Excellent, helped me every step of the way and kept me an AT&T customer...

Went to the store and transferred my number from Verizon. Jimmy helped us and he was extremely helpful and professional and had a great sense of humor! I definitely recommend Jimmy & AT&T to anyone looking for great service!

Very happy with the service I recommend her 100%good store to come they always help the client ask for Jenny she is the best😃

Love this store, especially with Jimmy working here. Changed my cellphone buying experience.

My wife had to return her defective phone after she bought week ago .they wanna refund $100 less .never going this store again .already cancel my service .

I stopped in to ATT to upgrade my IPhone and was helped by Bryan Ortiz. There was no wait time and soon I became the satisfied owner of the new IPhone 12 which perfectly suits my needs. He explained the entire transaction in a clear easy to understand manner. He showed me some phone basics as well. Today I stopped back to clarify some information on my email from ATT that had me worried. Ten minutes later no worries. I’m a satisfied long term ATT customer.

Just walked out with the assistance of JT! That’s my guy best customer service you go brother !!! Keeping this place going !!

Super nice pleople!! Help me to find what i want!

Eric and Steve Helped me find a new phone and work out some bugs at the At&t Riverdale rd in west Springfield MA.

June was great. Very helpful.

Love This Place ! Especially Jenny ! She Helped Us Out A Lot

Jaime went above and beyond to provide exceptional service!

Bryan was very understanding and helpful regarding any and all questions I had.