Went to get a new phone. Ended up having to order what I wanted. Was told I had to pay $50 and was charged $114. Called the store and was told the taxes and a payment were charged up front. Ok. No big deal. Was charged $30 to have them order it. I was never told there would be a charge for that. The manager said most customers know there is a charge to have them order the phone. I have never ordered a phone at a store so I wouldn’t know and if I did why would I go there to begin with. He said he would credit my account, not refund my card. Also he would make sure charges were transparent to customers. As a 22+ year customer I was pretty disappointed. I will never step foot in that store again.

My phone hadnt been connecting to network. So I called the store and Mike told me to come see him. He spend maybe 45 mins to an hour helping me out. Trying everything to get my phone to reconnect to the data. Tried new Sim card. Tried factory resetting my phone. Nothing was working. Mike made a few calls and figured out what was wrong, did a little bit of magic and my phones all good. Super awesome guy, and super awesome store. Everyone is so kind.

T-mobile is so hard to deal with thats why I was with Sprint, I dont like being forced to deal with them !!

Went in with two phones that wouldnt connect to network after an upgrade and although the sprint system was down Mike I believe the night manager did everything he possibly could to get our phones going and we eventually were successful!!!!!! Thank you so much!!!

Great customer service. Definitely be back.

Great service! The employees were nice and answered any questions we had. Employees should definitely be allowed to drink there redbulls at the front.

100% would not recommend t-mobile just had a data breach woke up with my number completely changed without my permission and all my account locked now because someone was able to change my number and take mine. What a choke lost $500 out of my account because they allowed someone else to access my phone number and change it and take it without my consent if you go to T-Mobile you will be robbed by them and they scammers they have in their company even called and they told me they can’t give me info about who changed it whine even help me change it

Michael and Sergio were amazing. Very sweet and helpful. Thank you guys.

Awesome service. Had an appointment and was able to walk right in and swap my SIM cards. Friendly and helpful. Im glad T-Mobile bought Sprint!

Joanna was awesome! Excellent customer service and very helpful!

Ignore my parents and attend the other costumers

I wasnt very happy with the people that were there to help with questions or advice. Poor service at this location. I went to another store, and the service was so much better.

Didn’t want to go to the store during Covid, but Josh made it worth my while. What a professional! He was able to address ALL of our challenging questions and we felt safe coming into the store. I came with my step dad and he was supportive every step of the way. Thanks Josh S for all your hard work! True fan of this store!

The best T-Mobile store around. The employees know what theyre talking about and I always get helped quickly.

I went to the store #9224 at west valley and I just had a terrible, terrible customer service with Joshua Saavedra. I went to return the phone that I bought because I didn’t like it, which was a trade in and was in the 14 days return policy still, he totally refused to give me my previous phone back because he didn’t have it and It wasn’t in the store anymore he said as soon as you do a trade in it was automatically T-Mobil’s property so he was planning to send me home without a phone and trying to keep my old phone at the same time for free.This is not cool I had to call T-Mobile costumer service to explain my situation and because I new this kind of behavior wasn’t right And this is not how you keep your customers happy this is really unprofessional how he handled this situation he even tried to offer me to get another phone to keep me happy and he didn’t care if a closed my accounts with T-Mobile. Thank you costumer service for taking care of me, understanding, being professional and caring about your costumers.

Worst service ever waited in store over an hour and got skipped twice. These special people need to go back to high school and learn about customer service.

We are sprint customers so this was our first time here. The rep didn’t know anything about sprint which I guess I understand however, he had no effort in helping us and just gave us a number to call. We felt like we were being pushed away.As we were getting in our car, that rep sat down with the other rep to watch a football game and be on his phone.We are honestly disappointed and seems like our service got worse.

A new refresh to the store, the staff is knowledgeable and friendly.

Josh is awesome. Helped me out quick and got me back on the road in no time.

I was working with another Pierson then this guy came up got the the money never helped us still trying to set up my phone

Really nice staff, busy though.

Good service Id keep going back

Great Service! ... Previous was a Test Review! ... Every Mobile Expert and Manager that I have come into contact with at that location has been very courteous as well as helpful! ... Due to my work hours and location, most of my contact has been with Lexus Harris ... I am definitely Old School and not very Techno ... She has been very patient and positive with me while walking me through the benefits of T-Mobiles products and programs that will suit me the best ... Because of her, I will be purchasing a new phone and switching my Cell Carrier next week ... She has been awesome as well as her Co-Workers & Management!!! ... Thanks everyone!

Isome the sale man at this store is very Awsome and his manager too... Take good care of their customer with Heart..

Got here right before closing and the employee Joana was kind and generous enough to take care of us. She helped to upgrade my wifes iPhone 6 Plus to a 7 iPhone plus! Although we stayed after store hours she did everything possible to take care of her customer (my wife)! We are happy with Joana and her great service! We recommend west valley city t-mobile to everyone! Great customer service! Satisfied!

Daniel is amazing! Great person and amazing customer service. He went a ton of extra miles for me, saved me from a massive headache. He deserves some serious raise or promotion! Seriously, rarely do I see so much passion for work and engagement, he treats people so great! He is an overachiever. It’s been a few weeks now since my visit and I still remember and very impressed.

Terrible customer service especially if your a Sprint customer, as a sprint customer you have no choice but to go to a T-mobile store for customer support and we were treated as if we were an inconvenience once they found out we were Sprint customers. We were sent there by another T-mobile store (incorrectly) but instead of trying to help out some very frustrated customers to try to get a replacement phone because my husband needed a loaner phone while we waited for his replacement and instead of trying to help us further the guy told us your just gonna have to wait for your replacement phone there is no other options.

Switched from Verizon to T-mobile cause the company I work for switched carriers. Roberto was absolutely amazing to work with from beginning to end. I would highly recommend him and this store to anyone seeking a great experience. It’s so hard to find this type of service today. Thanks Roberto and T-Mobile for a wonderful experience. I look forward to working with you as my new provider!

Totally lost crew not to mention construction is in process not ready for business at all.

I make sure to come to this location even though its a bit out of the way for me. The staff is always friendly and helpful even when theyre busy they make sure to be reassuring that I will get the help I need. Best customer service Ive ever had it of the 5 stores Ive visited over the years!!

Best customer service here

These guys are awesome, helped me set up a family plan but we had trouble with one of our trade in phones and they stayed late for two nights helping us figure things out to take care of it so we could trade it in. Id recommend anyone to these guys. Kat was the main person helping us. Thanks guys your awesome.

I dont feel theyre really professional here. I came in with a issue on my brand new phone and the girl personally stated you will have to prove that this wasnt our fault and that you didnt do it. I have been a customer for 12+ years and I am spoken to as if I was lying to her?Also the staff was standing around scratching one another backs flirting and chatting away. I feel when people are in there act professional and be more understanding.

It was really good there

We were in yesterday 11/27/17 and had an awesome girl name Joanna L help us. She went all out and got us the phone we wanted. Totally recommend this location.

Best T-Mobile store in Utah! Everyone who works here is super professional and super nice. Id recommend this store for anyone who wants excellent service.

I purchased a phone, case and screen protector from this location. After a day my, tech 21 impact sheild screen protector started to peel in the corner. I took the phone back to this location. They were very nice and replaced the screen protector shortly after the screen protector started peeling in the same corner. I stopped by another location today and was informed it has been over 14 days I need to take a picture of the screen protector box and send it to tech 21. I threw my box away,my fault. (after purchase make sure you take pictures of your boxes). I love t-Mobile and this store. Please dont make the same $34.99 mistake I did. From now on I will purchase all screen protecters from stores that specialize in screen protectors.

A little faster service than the Verizon store across the street. Theyre helpful and reasonably knowledgeable. Enjoy upbeat music, and pink. Seriously, hot pink everywhere.

Roberto answered all of our questions and helped us set up our new family plan. Thank you.

Idk who needs to see this, but this is hands down one of THE BEST T-Mobiles Ive ever been to. Ive beend to others (Magna, Valley Fair) this store is amazing, and every single time Ive gone in with a problem theyve always fixed it. Kat needs a big shout out! She is amazing.

I am very happy with this store, all the employees are also very helpful, the manager is very helpful. They all are always willing to help even over the telephone, I just want to say thank you to the employees at the store on 5600 west and 2885 south

Bad service, go elsewhere.

Ariana G at this location was awesome and so wonderful. The afternoon staff was the best.

I had a lot of great help from Nick and the other workers. They got my questions answered quickly, and made sure I was happy with my phone.

My wife went in to find out why her phone was eating the battery power so quickly. The young man working there plugged in a charger and told her it wouldnt charge and that she had a bad charging port. When she explained that it had charged ok the night before, he told her sorry, phone dead, will need a new one. When she balked at paying another $99 for the latest sale model, he told her he didnt understand her reluctance to leave with a new phone since hers was dead. She brought the phone home, it charged just fine, I helped her stop power eating apps in task manager, phone is performing like a champ without running out of power (LG L90, great phone for the money).

Very friendly and very helpful thanks T-Mobile!

They were encrediably rude to me and my family. We had a simple question and ask for help tracking down some information. The girl there flat out told me no. Like I was and absolute inconvenience to them. All the other authorized T-Mobile retailers in the area told me not the go to this store because of the staff. Yet I went and learned first hand what the fuss was about. Shame on T-Mobile for hiring people like this. I would t forgive anything less then firing the entire store and rehiring better staff to make for a better customer experience.

What a load of crap. I went into the store to purchase the iPhone 5S in gold. I was told they didnt have one. The girl after went and talked to the manager and then pulled out an iPhone from the drawer, claiming it was for someone that reserved it and that she would sale it to me. Because I was doing the installment plan, which is making payments over two years on the phone she said I had to have tmobiles jump which is there insurance and lease program. An additional $10 per month even though I didnt want it. I explained how I was really careful with my phones and did not want it. She rebutted that it was required for installment plans and I could not have the phone unless I payed for the phone ($700). I e planned how a previous store mentioned nothing about requiring insurance. She went to her manager then came back and said the original person who they were saving the iPhone for just walked in and could not sale me the iPhone. No one had walked in the store. Shady and very unbecoming sales practices is what I experienced here today. I then had to drive ten miles to another location and was able to purchase the phone I wanted with no insurance that they claimed was required.

Great fast service

Staff is friendly and helpful, store is usually busy. Always have great promos.

Excellent business customer service! Thank you Brandon M. Highly recommended. 👍👍👍

I drive all the way from Ogden for Josh. Everyone there is nice and knowledgeable.

Very knowledgeable staff. Always busy! Always! Worth the wait for people that know how to help.

Ive always had good luck at this location. I seem to catch the friendliest employees, they help me troubleshoot my issues while providing practical solutions, and Ive always been treated with respect.

Awesome staff, easy and quick. In and out with a new phone no problems.

Joanna has always been very patient, helpful, and friendly. I usually have a lot of questions about. This technology and she is always.there for me.

Employees were very eager for my business they tried there best to ensure that I had the best deal they could provide.

Helpful and knowledgable staff. Arianna was great to work with.

I love that I got help so quickly. I added a line to my account and bought a phone, and it only took 30 minutes for everything.

Good people. I been going to this store for 2 years.

They programed my phone with the wrong numbers which took 40 hours to finally get it corrected thru over the phone tech help.The phone had a small crack in the screen that I didnt notice I was leaving the state for a week.T Mobile tech support told me to return the phone to where I purchased it from for a return, by the time I got back home the crack had gotten larger the manager told me to call T Mobile customer loyalty dept.for help and that he wouldnt take the phone back because of the crack the loyality dept asked to let her talk to the manager.I over heard him tell the loyality dept that the phone looked like it was dropped which it wasnt the crack just got bigger because it was used very little because they screwed up the phone number basically putting the same phone number on 2 different lines which disabled my sons phoneIn short dont go to this store unless you just want to pay your bill every thing else find a different store that knows what there doing OR just drop T Mobile and go with Sprint.

Very knowledgeable and friendly staff, my favorite T-MOBILE store in West Valley.

I had a very bad experience with this store very unprofessional people. They have no Idea what they are doing would not recommend.

This place has great customer service!

There employees do not listen to the customer and only care about money. I highly suggest going to another location then this one.

They replaced our phones a year ago with screen protectors with lifetime warranties then when the protectors started to fall off wouldnt replace it and shewed us out of the store.Horrible srevice.service and

Roberto has great customer service skills, I highly recommend people get help from him he made my familys day after having a really, really, bad experience with AT&T. Thank you Roberto!!!!

They are very knowledgeable, and always willing to assist.

Thus T-Mobile store is my favorite there employees here always go above and beyond.

Always professional ! We love this location !

Waiting time 40min too long of a wait.

Love this location friendly, awesome staff

Awesome, check this place out!

Great customer service !

I love this store!

Very helpful!

This is a corporate store not in an official store

Good service

Sucked

It was very nice, the people were very kind and attentive to us.

Very good very kind

Excellent a wonderful treatment very friendly

They are some rats They steal you I will not go to that disgusting place again

Good customer service

They do not attend, I really do not recommend going to that place

Very good service. I recommend it.