Seriously...worst day ever turned into something incredible!!! Did you ever have a day where everything and anything seems to go wrong? That you just cant seem to catch a break? Well let me say my saving grace was the service manager named Steve Howell. He was so kind and helpful. I had been pulled over the night before and been given a very difficult time over a passenger headlight. Even when I explained I had a service appt in a few days and it would be fixed ASAP the officer would not let up! As busy as they where they took me right in that day and fixed it immediately. He let me cry as I went down what was truly a horrible day and he listened. He was a genuine gentleman. You dont forget kindness like that. Ive been taking my Cadillac to them since I bought it in 2017 and have always had wonderful experiences, but this was above and beyond. I give him alone 5 stars 🌟

My overriding concern is the service departments closure at 5:00 PM. Most of your customers have to work at least till 5:00. This is truly an unacceptable situation. Make a plan with the sales department, not the answer someone spending 60k for a vehicle wants to hear. If the owner cant hire someone for the service department till 6 or 6:30...maybe he/she should sit there themselves or a manager and process the customers paperwork..... just a thought to make it convenient for the customers that keep you 9in business

The process was easy and seamless.. The truck was everything my husband wanted and more. Rick in commercial sales, Dave in in finance and Dave the general manager were all Super easy to work with,professional and nice. Its not our 1st vehicle from Bill Dodge and will not be our last.

My salesman Jason was awesome! He found something I liked and closed the deal with no hassle

Jason Shedd was phenomenal to work with - upfront and professional. I would definitely go back to Bill Dodge to work with him again.

An incredible “no pressure” buying experience! David Durocher was terrific to work with and fully explained all of the many features of my brand new GMC Sierra 1500 Crew Cab SLT. I am so happy that I stopped in to Bill Dodge Auto Group. I love my new truck!!

While the entire staff is extremely helpful and friendly, I had the same issue today that I had several months ago. Both visits were for simply an oil change and tire rotation. Both visits took over 90 mins when there were few other customers present. I feel for something that is very basic and is in fact done at countless other locations in 10-15 minutes, I feel like my time is not valued or respected. I feel that even 30 minutes would be reasonable but getting dangerously close to 2 hours is unacceptable! Please do better guys, thank you

I absolutely cannot say enough good things about working with Tori to get my 2020 Equinox. I had anxiety about the whole process as this was my first time buying a car on my own. Her upbeat personality really helped ease all the anxiety. She wasnt pushy at all like some dealerships and cared overall about what I wanted. I cant thank her enough for all her help and I absolutely love my new car.I also enjoyed working with Dylan to finalize the purchase. He made the process easy and didnt push any unnecessary warranty stuff. Overall the whole experience was wonderful and I will look forward to further doing business at Bill Dodge in Westbrook!

From the time we walked in until the time we left, everyone was excellent.Letting us bring in our dog and offering him water was very kind.David the financing guy was great, no high pressure to buy what we didnt want was a big plus! We enjoyed chit chatting with him...what a sweet guy!Jason, of course does his job great, very easy to work with!The salesman leaving for the day stopped and talked with us about his dogs and family. A very nice touch.Just an overall nice vibe with everyone!We will definitely recommend Bill Dodge!Thank you to the whole staff!Btw, Jason was very patient and understanding trying to help us open our pre approval letter from Bank of America. Were technically challenged but he found a way to get it done!

The customer service team was on top of all my issues. I didnt have up to date registration and they got me through fast and efficiently so I could get back to my day. Celeste was very friendly and got me in and out fast

It’s always a pleasure and a great experience to visit this dealership.Always great to see and chat with the owners and the employees.Service is always spot on and priced great. Been buying and servicing our vehicles here since the early 90’s and will continue to do so as long as I drive.Hats off to a great dealership and personal.Update: recent service visit confirms above comments where professionalism and experience proves that knowledgeable people are what makes the company as great as it is

Had my front brake pads and toe links replaced. Jason Doyle was very pleasant, professional and very helpful in getting me done and on to my next appointment on time!Thank You Jason!

A smile welcomed me as I entered Bill Dodge Auto Group door. From then on buying my new 2021 Buick Encore went well. I had the pleasure of driving the SUV home that day.

Great buying experience. Very welcoming and helpful staff. Id definitely recommend them to anyone looking for their next vehicle. Look up Steve Kenney, if you do. Does a great job at finding the perfect one for you. Many thanks to Steve and Bill Dodge!

I really do not want to leave another bad review, it’s embarrassing that this issue cannot be fixed.It’s been in 3+ times for a coolant leak. Always starts out with the fan coming on. As soon as I picked up my car, fan was on. I drive it every day, I need it every day for work, I even took a day off of work to let it rest as if it would even do anything. Fan is still on. It almost never shuts off.I have accepted that your dealership is incapable of fixing this issue and wants to continue charging me $500+ every time I’m there.Hard pass.Also, communication seriously lacks.

Friendly service from the start of looking for a vehicle to signing the paperwork. All my questions were answered in a timely manner. Overall probably my best vehicle purchases experience from a dealership to date.

I had another great experience, I was greeted right when I pulled in and my truck was done within an hour and the exterior was washed and the interior was cleaned ! The service people are always friendly and helpful !!

My salesman Ken Sweet took great care of me and Pat and Dylan on the finance side were also a huge help!

BOUGHT MY USED TOYOTA AVALON! IT GETS38.6- 50.0 MPG! YES I ONLY USE IT SUMMER TIME! ITS SUPER CLEAN ZERO RUST! ID ADVIZE ANYONE DRIVING TRUCKS TO GET RUST OREMTITIVE STUFF PUT ON BY MINEKEE

I was recently in the market for my first truck and these guys did a hell of a job debunking every connotation one has about a salesman!Kris was the gentleman that assisted me and not once was he ever pushy. All he did was LISTEN. He made note of every must have and went to work. In the end he found me a beautiful truck for a fair price. Other members of the team assisted wonderfully as well. They noted my concerns and had them fixed almost immediately. I used my own financing and again wasnt pushed into using their own. I am now a proud owner of a GMC Sierra! And I will consider them again whenever Im in the market.

Service was friendly and super efficient. Great experience!

Always excellent service! From the first inquiry when we were shopping for a new car, to now (a year later) - just 5 stars all around!

Good professional team. Always do an outstanding job

Bob in Cadillac Service went above and beyond for us. Excellent service.

I drove two hours (from Bangor) to find a vehicle. I communicated via the company text messages (very convenient when you’re busy and can’t pick up the phone all the time!). I spoke with Liam, and set up a time to meet him at the dealership. The vehicle I wanted was a recent trade, and was not ready to leave the dealership that day. They wanted to make sure it was perfect before selling it. To say he exceeded my expectations is an understatement. He went above and beyond, and answered ALL of my messages, emails and phone calls in a timely manner. I drove down the following week to pick up my SUV. I’m 100% satisfied with my purchase. And when the time comes for trade in, and a new vehicle, I will be calling LIAM! He’s timely, professional, enthusiastic, and just as excited for you (as the customer), as you are about buying your vehicle. Thanks all!

Had service at GMC service. And the gentleman that worked with me from day one was absolutely amazing. I’ve had some bad service at the pre-own and I was so glad that I was sent to GMC because Garth Thomas was very friendly, kind, helpful,. Kept me informed from day one called me as soon as he had answers. When my Jeep was scheduled for service he had a loaner car ready for me. He kept me updated throw out the day as to how things where going. All in all he went above and beyond. If only all people would service people the way Garth did. Anytime I have to return I will go back to Garth. If I could of I would of given 10 ⭐️

Cari was great to work with. No pressure just strait answers with a smile. Best new car experience we havehad.

Quality of service, as usual was excellent. My only disappointment was that my 9:30 appt for oil change, tire rotation and inspection was delayed as the service department was running behind schedule. On the plus side, when I checked in I was informed that they were running behind.

Very professional and friendly staff. My service work was done in a timely fashion. Very happy with my 1st visit there.

Garth in Service was exceptionally helpful and accommodating!! I appreciate all that he and the mechanics did to get my car back up and running!

Bought a new Buick Enclave from Bill Dodge. Dave the sales guy was great. He was honest and worked with us. The sales manager Matt was also very friendly and helpful. Overall positive experience. This is the second vehicle I’ve bought from Bill Dodge in Westbrook and I will be back for the next one.

I was very impressed when there was a scheduling mixup, that Service Advisor Celeste L. went above and beyond to fix the error even though it was not her doing. And the mechanic agreed to stay late to get the job done. What a wonderful group of people!

Not much in the lot, no one willing to talk to me... Car shopping isnt what it used to be.My best guess is they arent getting the vehicles due to COVID-19 still.

I am all way very happy with my services. i get from the dealership. thanks again for the vacume and car wash.

Price was good, relative to todays markets. Friendliness and professionalism by the salesperson, as well a willingness to help understand the new vehicle, was excellent. No intimidating sales room -- just good honest people to help you!!

Warranties recommended we purchase last year are useless and the dealership will NOT honor them. Waste of money and time. Going to trade in our vehicle at another dealership today.

My experience buying my beautiful new Cadillac at Bill Dodge auto group was the best car buying experience I have ever had. My salesman Liam and Ken the sales manager were an absolute pleasure to work with. From there I was introduced to Dave the general manager and Bob the Cadillac service manager who were both very gracious and made me feel like a vip. Lastly David in finance was a true class act. He took the time to answer all my questions and was very patient. He was not pushy to sell the extras he let me decide on my own what was best for me which I really appreciate it. I felt my business was truly valued and I look forward to being a Bill Dodge customer for many years to come. Thank you again. I absolutely love my car! :)

It was my first time buying a car pat was very helpful and was a family experience, I’ll be recommending them and I didn’t feel any pressure.

This was our first time purchasing at Bill Dodge GMC and it was an amazing experience!!!!!! The entire transaction was smooth and effortless. Our sales person Jason was excellent in every way. We are completely satisfied!!!!!!

This was my 4th new truck from Bill Dodge. Every experience has been flawless. Thank you all.

Excellent experience from start to finish. Marty sold me a truck, and worked to get me a deal I was comfortable with. I never felt pressured, I was given all the information up front, and the process was quick and smooth. The sales manager who closed the deal was personable and able to answer all of my questions. I would definitely recommend others to check out Bill Dodge.

I continue to get first class treatment from the service manager Bob Williams at Bill Dodge Cadillac. Bob gets my maintenance and repairs completed quickly and coordinates the process with the extended warranty company. I truly appreciate his attention to detail.

I told them my service light was on for the tires. He told me they would take care of it. When I got my car back the service was still on. I went back and asked if they could shut it off. He said it would go off after I drove a mile or so. It is still on after driving 45 miles home.

Matt McKenzie was an amazing sales representative I would highly recommend

I got new tires and a front end alignment for my truck. The staff were professional, knowledgeable, and helpful.

Shopping for a vehicle at Bill Dodge is an amazing way to meet some great people as well as view some extremely well detailed and affordable trucks and cars!!I was pleasantly surprised by the feeling of being appreciated as well as having salespeople listen and offer great suggestions.I would highly recommend Bill Dodge if your looking for a great vehicle for a fair price.

Although they are very busy Bob found a way to get my Cadillac in for service. Everyone is very professional and helpful.

Easy online scheduling. Excellent service and communication

This place makes buying a car so easy !

The dealership continued to stay in touch to assure we were happy with our purchase and assure us that they were available for any problems we might have.Setting up our first appointment was easy and prompt. Upon arrival, we were courteously greeted and our vehicle promptly serviced. It was a pleasure to do business with such a professional organization.

Everything went great. I dealt with garth who was very helpful and really took his time finding me a cover for the back of my truck. I also spoke to Emily Bain who was very helpful and pleasant to deal with. Both are great employees and your lucky to have them.

Amanda is a great salesperson. Really worked with us to meet us more than half way in making our deal happen. The best. The rest of the crew at Bill Dodge provided great support and service.

Tori was great, she was waiting for me and we got right to the test drive. I arrived at 12:15 and didn’t leave until 5:30, that was a little ridiculous.

This is Sarah Hewett and I had the greatest experience with David, Lance and David. They are the most helpful people I have met. They helped me in the most kindest way with my first buying of a new 2021 GMC Terrain. I could never imagine going to any other dealership again. A long formed friendship has started.

Fast annual inspection and quick wash! Great job!!!Thank you!!!

Very good first time experience. Prompt service and friendly atmosphere. Service people were very nice. The only thing that surprised me was that at other GMC dealerships, my vehicle was always washed after being serviced. This was not the case this time. Maybe this is not their policy but coming out of the winter season, this would have been a nice touch.

Could not have been happier with my experience at Bill Dodge GMC. Dave my salesman was fantastic. There was zero pressure or BS which I have come to expect while buying a vehicle. I was given a fair price the first time and more than fair offer for my trade. I will never buy a car anywhere else it was a truly enjoyable experience.

With this being my 1st new vehicle ever, the service and response from everyone has been fantastic

Friendly, confident staff completed work on my truck in the time estimated and for the price quoted. this was an all day job and they gave me a nice loaner, for free! this is the way it has always gone at Bill Dodge, thats why I keep coming back.

The Service Staff at this facility is the best I have worked with throughout all my vehicle purchases. They are courteous, informative and detailed. Thats why we will continue to go to this dealer. Great Job to everyone!

Always great service and friendly people:)

Service writers greeted me as I entered and placed my info into the system in a timely manner. Would have liked to had an update on why it took over an hour and a half for an oil change and tire rotation, when I went to ask about my truck then I was told techs air gun malfunctioned. would have been a nice courtesy to inform me of the delay.

Professional staff, clean facilities, honest recommendations about service. I trust them 100% and they have never steered me wrong. Highly recommend!!

A very efficient transaction. Got oil change and tire rotation. Thomas was very personable. Bill dodge dealerships go above and beyond any dealership I have had in the past.

The service that I experienced at Bill Dodge Buick GMC was superb. The team they have working at their Westbrook location are professional, kind, and pleasant to work with. So far I have used their location twice and I plan to keep going back. Thank you for your great service.

Great work on getting me into vehicle. Cari was great and went out of her way to help me.

Peter Gordon was excellent. He took the time to explain all the new features in my Acadia and willing to help with anything I needed. He is aware I live quite a distance and have a hectic work schedule and offered to meet closer to make things more convenient for me. He definitely provided excellent customer service.

Great experience. Everyone was so nice, especially Cari Frost who sold us our SUV.

As always, Bill Dodge is the best dealership around. Always prompt and professional.

Great experience like really for real lol just so you know its a real review. I cant even explain how vastly different the experience was...in less than a week I went from being steered to a slightly used truck (different dealership) that didnt meet most of my requests to hey theres this one here take a look and then just complete willingness to work with and for me on my thoughts and goals no hinky sales lines or tactics just delivering a great experience and living up to their statements and completely seamless transaction for a semi difficult situation...5 stars isnt enough! Thank you all again 👍👍👍 two thumbs-up just wasnt enough either!

Great place to buy a truck. Very happy with the purchase. Friendly service and a fair deal.

4 month old Truck was in the shop for over two weeks, with a blown rear main seal, but dealership did a poor job of keeping me informed about the delays. Promised to have truck detailed, which was not done, told me gm would kick in some extras for the down time, did not happen, and was supposed to get a full detailed report on what caused the issue and how it was fixed, which I have never received. Many promises that we’re not kept.

I went in to have the tires balanced and rotated and for an alignment. They where nice enough to tell me that because I had a lot of heavy cargo in the car the the alignment might be off when I removed the extra weight. It was decided to wait untill I removed the cargo before doing the alignment.

Wonderful. Delightful. Cant say enough to express the great experience with the dealership.

Arrived early, no problem. Added a problem to the list, No Problem. Was kept informed time wise of when car would be finished. Excellent service

I purchased my 2016 Canyon with front windows tinted (aftermarket) and got a sticker with the truck and also 1 year after from Bill Dodge, now it did not pass because of the tinted windows are to dark I did not change the the tint I purchased the truck that way.So I removed the tint from the windows so I can get a sticker.

Great Service. I wrote down the wrong day. When I showed up I was greeted with a smile and a reassurance that it would work out. And it did. Thanks for the great service I appreciate it.

The side detection system failed on one side. They ordered two sensors for us since they had none in stock which was great because they needed to change them both anyway and we didnt know that originally.8/16/21-The GMC service center was busy, but the GM service center was more than capable and willing to fix our sway bar linkage without any problems.No matter who we talk to or whichever service center we use they all ho above and beyond to fix or maintain our vehicle with pleasure.

These guys are great. Got me right in! And also a huge plus is they are easy and awesome to speak with over the phone as to whats going on.

Sales team was amazingBought 2 cars in the last 2 months. Was losing tire pressure in one tire on the Acadia I bought a month again so I brought the Acadia in the the night we were picking up the new Terrain. It ended up being a nail in sidewall, so obviously not a covered item so I knew it would be at my expense, service did not have the tire in stock said it would be the next day for the tire to come in and service said nothing else could be done. I asked service to take a tire from one on the lot and they said it couldn’t be done. I didn’t want to have to make another trip to the dealership for a tire and was purchasing 2 cars from them in a months time. The Sales manager and sales team stepped in and made it possible to replace the tire with one from the lot and then put the ordered one back on the car from the lot the next day, saving me a trip and going above and beyond. Sales manager made a great call with this action. Thank you, this action in customer service for this issue was above and beyond and made the situation right.

Dave was great! Friendly and helpful, and not high pressure. There was a problem with one of our tires and he worked to resolve it and kept me posted the whole time. He also gave me a great tutorial on how to use the features of my vehicle.

Once again Bill Dodge surpassed my expectations for excellent service. I asked them to evaluate a loud noise in rear wheel. They quickly diagnosed and fixed the problem. In addition they took the time to also fix my tire which had a small nail. Thanks for your fine service!

I recently brought my Chevy Tahoe to Bill Dodge Buick GMC for service and it was an excellent experience at the service department. I worked with Carolyn who is very professional and made sure my vehicle was well cared for. Five stars for Carolyn and the Bill Dodge service department. An awesome team!

I am a travel nurse and 1450 miles from home. My SUV had a computer issue. It is a 2019 and has been well maintained. I didnt understand. I spoke to 3 dealships and 7 people. It was gonna be 2 weeks i was stuck without a working suv and i am far from home. Finally i spoke with Garth at Bill Dodge. He went above and beyond to help me. He even thanked me for being a travel nurse. He had my Acadia picked up and it was fixed the next day. I can never thank him enough. Recommend this service depart to anyone!!!

I use Bill Dodge Buick GMC for service on my GMC Sierra pick-up.Scheduling service with the Bill Dodge Buick GMC Service Department is always very easy. I typically ask for an early appointment so that I can drop the truck off the night before. Even when I dont have the early appointment, the truck gets in no problem. When it comes to the actual service Bill Dodge Buick GMC has the occasional misstep.Just today, they lowered my tire pressure to 6psi below the recommended setting (which is clearly marked just inside the driver side door). In addition, someone left their lunch receipt in my truck. I noticed the tire pressure issue before I drove off the lot, and the service department quickly resolved this safety issue.It is likely that i will continue to use their service department, but will closely review the invoice.

Smooth buying process, and the salesman worked very well with me, and made it easier than expected. Overall extremely satisfied

Courteous and friendly. Did a great job. Explained what was wrong and how it was fixed. They picked up my truck and left a great loaner! Would definitely recommend Bill Dodge!

Thanks and gratitude to the team of Carolynn in service,David D in sales, and Brad R in financing.I came in initially expecting a quick resolution to a service need. No fault of Bill Dodge, this was not to be. The team worked quickly together to address my concerns.David worked diligently to make a plan which would meet my needs. This was accomplished. Much appreciation.Kristi Tarbox

Was very impressed with your customer service. I called on Friday afternoon and was able to get an appt. Monday morning, Received 2 e-mails reminding me . When I arrived, Mark, at the service desk was very pleasant and efficient,, told me since it was my first oil change, it would be no charge.Had my tires rotated, and after they did a multi point inspection, explained the results and and addressed all of my concerns, as well as washing my car. . You are all doing a great job. love your positive attitudes.

It was very easy. Marty communicated all the time with me. Things were ready when he said they would be. Made the whole experience wonderful

Fast, easy, great price on my lease! Love my new GMC Sierra. David my sales rep was very easy to work with as well.

4th car leased from Bill Dodge and just so impressed with your dealership. Marty goes above and beyond to make the whole experience seamless and professional.

Very nice work and the staff was very easy to deal with. Thanks for the good work!

Marty is awesome! He always treats us like we are the most important people there. We were looking at a Jeep and I did not really like it, so I called Marty. He knew exactly what I would like. I went home with my new GMC that day. We love Marty. Hes the only salesman for us! Thank you Marty!

Pete was awesome to work with. Quick and easy and no drama. Would highly recommend!

Very good service thanks so much.Ill be back.

I have been buying cars for 40 years and this was, by far, the most enjoyable easy car buying experience I have ever had. Cari was amazing and truly made the process completely painless, no matter how many times I told her I hated buying cars. Would highly recommend the dealership.

I put a hold on a car that was not scheduled to be in until Aug. I received a call from Jason on June 4 saying the car had came in early. Needless to say, I drove it home on the 6th of June. #lovemygmc

This is my 3rd GMC truck that I have purchased from Bill Dodge in Westbrook.I bought one used and have just purchased my 2nd new Sierra. With a no hassle sales person like Marty Flaherty who has been my sales advisor for all three purchases and the rest of the crew, makes it a very easy and pleasant shopping experience.

Everyone in service was amazing got my car fixed that day❤️