THE most pleasant experience purchasing a vehicle. Matt is the best, if youre thinking about a Cadillac, you NEED to deal with him. Excellent customer service!

We have had a great experience at Bill Dodge Cadillac across the board. Sales and Service groups are true professionals and have me, as a customer, in mind. Great dealership and superb service department and people!!!

If youre looking for Cadillac or Saturn auto service I have used Bob Williams on several occasions for my biz and he is aces. He corresponds very quickly and always speaks with correct facts. He knows his stuff and gets things done the right way! ✔

I had a great experience at Bill Dodge Cadillac when purchasing my XT5. Matt McKenzie was awesome. He was friendly, treated me with respect and was very detailed. He wanted to ensure my satisfaction. I am extremely happy with the great experience that I had at this dealership. I highly recommend!

Everyone was professional and loved working there. Its nice to see a family run place that takes care of their people and isnt a corporation.

Never got the spare key to my Cadillac XT5 even thought I called multiple times. Sold me a cal luxury vehicle with “brand new tires” .. even questioned when the tires were our purchased because they looked bald. We’re reassured they were “brand new” and then I had to get kk new tires 3 months later. OH and everytime I try to call and get help I get hung up on when I’m transferred. Kind of a joke for one of the only Cadillac dealerships in Maine.

Excellent service and very professional and friendly. We love buying from Bill Dodge and have been a returning customer over the years and will continue to do so.

Easiest process Ive had buying a vehicle! Agent was friendly and no pressure, Ill recommend Bill Dodge in the future.

Dropped my SRX off for service this morning. They have got it right, protocols in place, great service, Bob Williams is top notch. Was in and out with loaner in 15 mins.

I had my first visit with the service department and was really blown away by the top notch customer service. Bob was amazing and really took the time to help with my issues. I can’t thank him and his team enough. You definitely set the bar for great service!

I had the best experience Ive ever had when buying a car. The staff was friendly, knowledgeable, and not pushy. Every time Ive purchased a car it takes half a day. With Bill Dodge I was in and out in under 2 hours. I will definitely be back when its time to upgrade and encourage my friends and family to do the same.Update: After purchasing the car within 2 weeks I had 3 issues.1, I couldnt connect my phone, 2 the automatic car sea stopped working, and 3 a maintenance message kept popping up. When I emailed the saleswoman who helped me purchase the car she wanted no part in helping me. She was great when I was purchasing the car and after she was done with me. This definitely killed the return customer aspect.The service guys were great and I will applaud them. Very kind and honest. For this I will give Bill Dodge a 2.I purchased a new car at Lee dodge and since buying the car they have been more than helpful. Even called twice to check in and make sure I wasnt having any problems. Bill Dodge should take some pointers from them.

Bob was great to deal with as usual. Very honest service department, I highly recommend for your vehicle needs.

Eric in service was excellent to work with. He was knowledgeable about the situation and scheduled around my availability. I appreciate everything Bill Dodge has done for me and my truck. Thanks again guys. Keep up the good work!

Bill Dodge in Westbrook does many things well. Theyre punctual, have the paperwork already to go before you arrive, communicate well and are courteous. They even offer a complimentary shuttle to any point you desire if youd like to do some shopping in downtown Portland, as an example.I purchased my 2015 GMC Canyon there and have been very pleased.

Eric Ferguson is an awesome service writer. He pays close attention to detail, is pleasant and wonderful to work with! He is the main reason why we have all our vehicles serviced there!

Amazing experience with Bob Williams and his team. They went above and beyond to fix a problem that was not even caused by Cadillac. Great group of people and proud to say I would use them anytime.

Tim Bryant and his detail team were fantastic,They fixed a problem with my paint that several places said couldnt be fixed!It looks better than new. The service was exceptional. Would highly recommend him and his team.

This service department is outstanding. Overall great experience today and in years past. I will recommend you guys to everyone. Thanks again

Bob and Monica are wonderful..... Very accommodating, very helpful, even with a last minute scheduling, taking care of business as business should be. The service team alone has earned my repeat business.

The bill dodge service team is very pleasant and I appreciate the follow up call after service. They try hard to make it easy and right. Thanks

Always friendly, excellent service. Definitely recommend for sales or service. Have purchased 6 vehicles from them over the years, never had a bad experience.

Experience was seamless. Made an appointment, showed up exactly for the scheduled time, drove right in to service, checked in, truck was taken away nearly immediately, problem was diagnosed and fixed on the spot. They even covered it despite being just barely out of warranty. 1.5 hours. Done. Satisfied and Impressed. As always.

Had a great experience at Bill Dodge Infiniti! John was wonderful, as was Matt! They made the entire process quick and painless. Highly recommend!

Fantastic experience. Al Richardson was fantastic. Definitely recommend them. Absolutely great experience.

I have been dealing with Bill Dodge Cadillac for many years now. I have never had anything but a positive experience. Everyone is so friendly and helpful.

Service department was prompt in getting my truck in for service and got it done quickly. Service staff is always friendly.

Good service and good advisors for all your needs. Most accommodating staff I have ever met.

The whole staff at Bill Dodge are exceptional. Its a great place to buy and service your vehicles.

Took my Cadillac here a few weeks ago and lets just say there was nothing but problems. Waited 5+ hours when I had an appointment scheduled then was told I needed a rental car. The needed to check Stabilitrak control light, suspension light, windshield wipers, tire pressure/electronic reader, and change the oil. After getting a rental car for 3 days they billed me for 4 days. When I picked up my car after 3 days, the Stabilitrak issues were still happening so I returned the car within an hour after having it before a holiday weekend. They did give me a free loaner, which was the one good thing from this experience. After that weekend, they did inform me that they could do further road tests but asked that I pay for the gas for the foremans commute home! I have never heard of such a thing especially when I dropped it off with half a tank of gas. Lastly, they tightened the windshield wiper arms and within a week the wipers began hitting each other. Luckily the most important component (the stabilitrak) has been fixed, but the tire pressure issue wasnt fixed and windshield wipers are now in worse condition. Customer service representatives were helpful and nice, but I think theres some major problems with those doing the repairs. With over $2000 in repairs I strongly suggest going elsewhere if you have any problems with your Cadillac.

They were very friendly, did an excellent job .. and timely. Really like servicing my Buick here!

Great service always

Joe, the service manager, came to my work at 9:30 as requested, and picked up my vehicle for an inspection. I received shuttle service for when my vehicle was ready at 1 p.m as requested. Everyone was on time and courteous.

Excellence customer service from both sales and finance. Very quick and painless!

Received excellent service, as usual. The service department was jammed packed. Thank you Eric, for squeezing us in on such short notice.

Monica was very attentive to me when I arrived and Eric was very professional and organized. Very smooth transaction.

They always do a good job. Very helpful. Very friendly. When there is a problem, they can find it, then they will work with you to resolve that problem.

I just purchased a Cadillac XT5.if you are looking for a great vehicle XT5 is the way to go! It has all you will need and want.Wow, what a great experience at Bill Dodge😁 Luis Perez worked hard to get us into a beautiful vehicle where we felt comfortable with the cost and our trade. Dori Pelletier was extremely helpful with going over every detail of the car. She helped us set everything up so when we drove off the lot everything was all set.Great group of people and very professional! Thank you all.

The customer service at Bill Dodge GMC is unmatched. From start to finish, every experience has been great!

Great experience in purchasing our new QX30! Debbie Frank and Matt were friendly helpful and transparent. Tge worked with us to get us an exceptional deal and we were able to close it and drive away in our new vehicle. It was a pleasure doing business with the team at Bill Dodge Infiniti

Great visit, great place. Best technicians around!

Great service; very customer focused. Will make things right if the process gets off track.

Great people, excellent service,,, a little bit pricey

Actually I would prefer to give it zero stars. I purchased my Kia brand new at this very place and they cant fix it. I have left it two times for a total of five days. All they tell me is they cant duplicate the problem; however, upon leaving the dealership the check engine light came on within 3 miles. The service manager claims they took it for no less than 12 test drives with no problems… Huh?! My fault for not checking the odometer before I left it. My suspicion is they simply cleared the codes and left it in the parking lot. Especially after the second time I brought it in – I believe they are clueless as how to fix it. If I brought my VW in and they couldnt fix it I would understand. However, they are a Kia authorized dealership and they should be able to fix anything wrong with the Kia, dont you think? I purchased my Kia at this at this very place, my wife purchased her Kia at this very place, my sister purchased her Kia at this very place, my mother purchased her Kia at this very place… Im pretty sure I will not be bringing it to Bill Dodge Kia for service anymore. Please feel free to contact me for the purpose of discussing anything regarding my experience. Gary Shepard

Everybody is so polite and there service is fantastic

Customer service representative was very accommodating and polite.

Always great serviceKristina and Shawn are awesome

Great customer service. Thanks!

People were friendly, and great service!

Great serviceThorough and complete

Always a pleasant experience!

They always do a grate job would not take it any place but Bill Dodge

Thanks for getting my car back in shape for my school commute.

Had bad luck with this place on ordering parts not a good place for me

Great service, no hassles

Taken care of like a king!

AWESOME!!!!