Very nice Starbucks. Food and coffee was great; service was even better. Great outdoor seating area.

Amazingly efficient.I have a dedicated person to organize the mobile orders.Make your mobile order on the app, Baristas will get working on your order right away.And it will be coordinated for pick up by the dedicated employee who is monitoring all the drinks and orders and peoples names.Walk up, tell them your name andA dedicated employee will hand you your order and a straw and a stir stick and napkins if necessary

I used the online ordering app because this Starbucks is always a nightmare. They always are filling the online orders before in person customers also. Anyway I order it at 11:28 and my order was never filled according to the app. It continuously said “order in progress”. Finally at 11:55 I decided to just go there and finish waiting for my order. Of course I walk in and there are 15 drinks and several food items for “online orders” waiting. Including mine. My sandwiches were soggy and the ice in all my drinks were melting. They messed up both my coffee orders. When we asked the head barista why my app still said order in progress she said “we have no control over the app”. Excuse me?? I would assume when a human makes the order then a human must also tell the computer it’s ready. Not sure the coffee shop is being run by robots quite yet. It was unbelievable.

This location has Nitro brew which makes me so happy! It’s hard to find. The service is nice, pretty standard Starbucks. A little bit smaller but my coffee is still made to perfection.

Very busy Starbucks in Westlake Village. Ordered breakfast sandwich and hot chai tea latte. Both were excellent.They didnt have any almond croissants or orange cranberry scones. I ordered their vanilla scone as a substitute. Only had 2 left (these are small in size, so you normally get 3 in an order). The barista offered a cake pop as another substitute, but only had a chocolate one as a selection. Both scones and the cake pop were delicious.Baristas were friendly and courteous.Masks required while ordering inside. Take out, pick up via app or outside dining available at this time.Parking adequate although store is in a busy shopping center location.

What a great little find down near Thousand Oaks. The walk over was a little sketchy. But our dinner was amazing! Delicious food, attentive staff. intimate private booth. really nice!

SINCE CTL is closed, This place is busier these days!

The service here is exceptional. There have been a few hiccups with the pandemic, but overall, everyone at the store is a pleasure to interact with. At this location, you get service with a smile, and several employees really try to make that connection with their customers. You can tell everyone works really hard to keep up with the high demand. Thank you Kristen for all your hard work!

Busy location. Baristas often not the most courteous, a bit rude and arrogant.

Went to meet a good friend. He had a decaf something and I had a red eye. Quiet place great for conversation. Coffee as usual was excellent. FYI - Ive seen Jamie Foxx and Kaitlyn there before. The interior looks worn and could use a fresher.

It was nice havent been to starbucks in a while. It was spaced out and there wasnt a wait

Another delightful experience. Both seating indoor and outdoor are comfortable. Staff is friendly and helpful and it seems a lot of people know each other in the community. The place feels friendly and nice. I especially love the outdoor seating, partially shaded and a great place to work.

All is good

Pretty good. Kind of dirty in the bathroom. The workers are very nice, but they messed up my drinks on numerous occasions, but otherwise, this Starbucks is nice.

The staff are a bunch of air heads

Deborah S Is always so friendly and accommodating ! Always a smile, professional and makes it a pleasure to visit this location!

Great location. Experienced fast workers. I had an issue with my prepaid card, and they were very knowledgeable and patient.

Oh my gosh I love this starbucks to death! The workers are the nicest ever. My friends and I always ask for either a surprise me drink or a really complicated order and the workers are always very understanding and non-judgmental, unlike brandy mellvile ugh. Anyways I highly recommend visiting this starbiessssss.

FINALLY someone who listens. Brandon made me two perfect carmel macchiatos. This NEVER happens...I travel the world and no one listens. Brandon listens! Thank you Brandon! You deserve a raise.

FINALLY someone who listens. Brandon made me two perfect carmel macchiatos. This NEVER happens...I travel the world and no one listens. Brandon listens! Thank you Brandon! You deserve a raise.

It was great food and service. They have a very nice outside sitting area and welcome and love dogs here. It is an amazing place and great food.

Had a great experience at this Starbucks today. I usually buy something complicated, but today decided to just buy a bottle of water to start. I had to reload my gold card on my app, but it proved to be a slow process. Brandon was very patient and explained the Google network connect WiFi system as I connected and reloaded. He also provided other options where I could still get credit for my purchase but use a credit card as long as I could give him my gold card number. Another worker jumped in on the other register so that there was not a backup. And, I saw Brandon consistently being nice to other customers and explaining products, etc.

Fantastic great vibes, and the employees ate fabulous

This Starbucks didnt disappoint. Great friendly staff that got the order out quickly. There was seating both inside and outside. Great place to grab some coffee.

This store needs to work on being more efficient. Somehow they need a bigger location, more staff, more machinery, or something because right now it takes forever to get a coffee. The tables are always full and the ones outside are usually wet or dirty. Other than that, they do a good job with your order and always are happy to remake it if it’s wrong or unsatisfactory

Place has good service and some nice people working there. The problem is the Homeless people in and around the place 🙄 people pay alot of money to live in this community and this is just unacceptable 🤨

First I have to say that I love to relax and unwind at any Starbucks. It seems to me this one in particular always have unkept restrooms no matter if they are busy or not. I visit this store often, as I have a large clientel in the Westlake area. As often as I visit this store, not one employee ever welcomes my husband or I back. They are always super slow getting orders out no matter if theres a rush or just one person in line. I hope this store will clean up their attitudes and restrooms.

Great staff, a great local spot outdoor patio area indoors is comfy

Great service with a nice area out front to enjoy the beautiful weather.

I go here in the morning sometimes to stay awake. I go here on the way home to stay awake. Typical Starbucks quality. No complaints.

Zoey the barista is very rude. Other employees are chill. Tends to be very crowded.

Superior quality and fast and friendly service

Every time Ive been here while its busy they seem to get the drinks out quickly.

The employees here are awesome!!

Very tight fit location. Only really good to grab a cup and leave. Also they are terrible about mobile orders

Been going there for years they just pour IT great love it

I live in Sata barbara I was not offered a drink but served in a timely manner. The waitress was polite and patient with everyone. they didnt interrupt the party.I went there in as a family and was sat in front of them.

Nice people in drive thru

Fast, friendly service and good coffee.

Too much coffee I love it

Yet another version of this chain serving adequate beverages and high calorie foods with some less unhealthy options.

The staff and atmosphere are top notch!

Great coffee.

Very popular as a result it is too small to handle the crowd it attracts. It also stops brewing the dark roasts too early in the day.

Im not kidding, the store motto should be Sorry for the wait. This location gets a huge morning rush and theyre always understaffed. Each employee is trying to do 3 things at once and its absolute chaos. Every time I stop by there are always new faces, that cant be good. I overhear old employees say how they cant make a certain drink so there is an issue with ongoing training here as well. Its only going to get worse with the new commercial offices opening soon. Ive given up making this location a standard stop for coffee every morning, I go straight to work or stop off at Western Bagel. Basically, if you have 30 minutes to kill every morning then this is a great option for you, if youre like the rest of us trying to get to work on time, go somewhere else.

Westlake Plaza free Wi-Fi safe and secure

This is the place i have been going since 2004, we meet with friends every morning because is our neighborhood coffee shop, very friendly environment!

Fast, efficient, nice, and good💪👍

Nice place

CROWDED LOCATION with LIMITED WIFI ACCESS ! TOO MANY HOMELESS !

Walked in, ordered a cup, and in an instant was out! Great service!

Coffee tastes burnt

Workers are kind,coffee is hot.

Just Loved that place !

Amazing store! Go there!

Call ahead so no waiting in a line.

My go to neighborhood Starbucks.... Cher rocks as a barista ....

My favorite Starbucks

Good coffee

Perfect coffee

Nice place

Starbucks lattes are fantastic!

Good stuff

Great

Its a Starbucks...

It is an excellent place because you can enjoy a delicious coffee and a muffin

Excellent

Excellent