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Mini U Storage
13260 Goldenwest St, Westminster, CA 92683, United States
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Mini U Storage
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Sa
Review №1

My inter-action with this business was excellent! They held a storage unit for me until the day before I needed it, they bent over backwards to apply any and all discounts applicable and all the while, were kind and professional. I would highly recommend this business!

Ja
Review №2

Place is awesome!!!! All outside units, easy access. Super friendly service and they really care here. Not to mention its literally right next door to a sheriffs dept. Which means they have literally no break-ins. One of my favorite storage units ive been to!!! Super reasonable pricing as well

Ch
Review №3

Thanks to Jeff and Manny at the front counter. One of the other employees was trying to avoid helping me through my situation because he wanted to go home. If it wasnt for Jeff to step in and help diverge the situation i feel like it could have went to left field. Thanks again!!

Ni
Review №4

We rented a spot for our boat. The on-site management team is very friendly & professional. It looks like they take the security seriously which was very important to us as we had been vandalized before. We liked that they gave us a few locations to choose from so that we could select which spot works best for us.

Pa
Review №5

Been storing my whole life here for a number of years. Excellent on-site mangers, safe clean & all single level. Decently priced units.

He
Review №6

The employees at mini u storage deserve every star I gave. Always pleasant and beautiful smiles all the way around. I always feel like somebody is happy to see me.😘

Li
Review №7

Excellent AAA discount, every unit is a drive up to the door no stairs or elevator to hassle with makes it much easier to unload. Staff extra nice and very helpful.

An
Review №8

The staff is super friendly and very down to earth. Great prices and they also include discounts on top there low prices. The staff made our first time renting a storage unit very easy. I highly recommend this place!

De
Review №9

Very reasonable prices, really like that they offer a truck rental with move in, and that they offer insurance for the unit rather than having to provide my own (although they allow you to use your own if you prefer). Their gate hours are a little better than some of the other places I checked out. Anne & Guy were really awesome, great customer service!

Fx
Review №10

Mini-U Storage is defintely the best storage facility in the area. Their location gives a sense of security for my belongings that others could not. The staff is extremely friendly, informative and understanding. I have P.T.S.D and upon my first visit they made me feel very comfortable. Their ability to relate to their customers and understand current hardships is something other businesses should strive to obtain. I highly recommend Mini-U Storage to everyone.

Ra
Review №11

Very professional. This is a clean facility with reasonable price. Will definitely recommend

C
Review №12

Great staff and the customer service is excellent. I am so happy that I am at this storage facility.

An
Review №13

Very friendly staff, clean facility, and a very easy set-up process so I highly recommend.

Gi
Review №14

Wonderful experience always a pleasure. Great management check them out!!!💋💋💋

Ky
Review №15

Staff/Ownership is very friendly and welcoming. Place was just what we were looking for and at a very reasonable price. First month and AAA discount was great on top of competitive rates.

Ur
Review №16

I havent had any issues at all and my recent move-in was hassle free! All the employees were very helpful and friendly before and after my move in. MiniU has definitely gone above and beyond my expectations! 😊

El
Review №17

Management very helpful and kind.Thank you !

Br
Review №18

So impressed with the customer service here. The management made us feel welcomed and taken care of. This is definitely the first and only place to use for storage needs.

As
Review №19

I rented a storage at mini u storage in Westminster they were very friendly very informative the facilities seemed very clean and safe I really enjoyed my experience and would highly recommend if youre looking for a storage that you check it out

mi
Review №20

After searching the area to store some of moms old stuff, I came to mini u storage and was impressed with fair prices, friendly owners and most importantly helpful! Dont usually leave reviews but they definitely deserved it so highly recommend this location for your storage needs!

Le
Review №21

Ann and Guy they were great. They took their time to show all their options and the prices are great!

Su
Review №22

Ann was extremely helpful. Very nice people. Very clean units. Would use them again.

Be
Review №23

Great customer service. Very clean.

Ga
Review №24

The employees at Mini U Storage are wonderful in both attitude and being informative. The access to the all ground floor access doors makes loading and unloading a breeze. Free use of a moving truck to move in saves a lot of time and $.The unit rental fees are some of the best.A great place!!😃

Rx
Review №25

Its my first time renting a storage which its kind of hassle to my husband and myself. When I called the place to get the contract signed and the storage keys; Heather The awesome employee went above and beyond to help me with my rentals need. She explained the different promotion they have and the one that accommodate me the best. We changed our mind several times but she was patient enough to help us. I salute you that you have such an employee. She is courteous, helpful, and compassionate for older people like me. God bless you Heather

Uh
Review №26

Nice spacious u its and friendly employees

Ru
Review №27

This is a great storage. Management is wonderful. Any great astonishment is due to a great management team and. They hit the mark their. Theyre honest theyre sincere they care about you. All the units are clean easily accessible.Their intake screening is top notch. They make sure only like minded individuals run out these units Keeping crime and other actives Almost now unheard of. Good job guys. Keep up three good work.Kristi the great. She is the manager and will make sure you are well taken care of and completelysatisfied.

To
Review №28

This was my first experience getting a storage unit. I was referred by a coworker, & could not be more happy w/ my experience. Kristy was more than professional, and quick! She made the whole experience worth it! Thank you guys again, & I will be recommending!

Al
Review №29

Heather was great. She answer all my question made my experiencesGreat. I recommend you to stop here for your storage needs..Keep up the great work HeatherSincerely Alicia.

Sa
Review №30

You pay for rent because your possessions have value and you pay for insurance along with rent payments and someone breaks your lock and steal your stuff and they tell tough luck you lose. All money you spent went down the drain with your possessions.I rented a small unit for total of 37 months with over $4000 rent fees including a compulsory insurance payments. When last October I arrived at my unit, I found different lock on it. The next day a lady from the office said that someone must have broke my lock put his own lock on it. After they broke the thief lock I saw that many items were missing, as instructed I called the police and reported this burglary. When I asked the office about my insurance and how it would cover my losses, they said I should contact Bader insurance in Indiana. The insurance rep asked me to list detailed list of items stolen and also a copy of the police report. Then this insurance company sent me a letter saying they are not going to pay for my losses. The reason they claimed that there were no sign of forcible entry. I said if the thief breaks the lock and takes it with him, then there would be no evidence of forcible entry. The corporate office told me I am out of luck.

Pa
Review №31

Ive rented a 5x10 I was very worried at first whether or not I would fit all my furniture. Lucky they have a tall ceiling so stacking boxes was possible. I dont own too much furniture but I was able to fit a desk, two cabinets, and quite of few boxes of clothes and miscellaneous. The staff was very professional and the renting process was very smooth and straightforward. Id definitely recommend my friends to store their belongings here.

Du
Review №32

The property is well lit and the staff is very friendly and helpful. Heather was very patient and funny,she answer all my questions. The storage units are clean and they even offer locks other items to secure your items and at the front office if you need to purchase them. I recommend this place if you need the extra space ..👍

Cr
Review №33

Cory made our process so smooth and quick. So helpful and straight to the point. Gave us a quick tour of the units. Definitely recommend for all your storage needs! Thanks Cory!

Br
Review №34

Convenient location, great rates and discounts.

Ka
Review №35

The place is good and the price is affordable also Corey has excellent customer service, thanks Corey !!!

Bi
Review №36

Been a customer here for a year. Staffs are friendly and lots of new rental deals. They made exceptions for me on hours when I really needed it. Dont hesitate to check it out.

La
Review №37

Nice facility and staff is excellent. No delays or price haggling. They saved me a lot of running around and trouble. Safe and secure location. Highly recommended.

Em
Review №38

Heather is wonderful, very knowledgeable, friendly but also professional. She put our minds at ease regarding safely securing our belongings. Thank you!

Su
Review №39

These people are great. I will miss them since I moved out. They are so sweet and a pleasure to know them. Service was great and I used a storage for over 2 years.

Bi
Review №40

The husband-and-wife team that run this operation is above and beyond what you expect from excuse me for saying a mundane job as they have. They have to deal with all walks of life and attitudes but they do so with such professionalism and Grace battery stores a bit of Faith and people . The facility is clean well secured and I feel safe having my stuff stored there I recommend this facility to everybody.

Ki
Review №41

Thank you for being so kind. My family has needed storage through out the years. This is the place to go. 💖

A
Review №42

Kristy and Eric were the most accommodating folks. A+ customer service and they had me moving in the unit the next day as promised. Thank you for making this moving process a bit easier!

To
Review №43

Kristy did a great job! She is very personable, professional and pleasant! She went above and beyond by providing an explanation of each unit. Her patience and professionalism is what made me choose this storage facility versus the others in the neighborhood! Thanks Kristy for your hospitality and assistance with choosing the unit that fit my needs!

De
Review №44

Mini U storage saved the day. I am a small business owner and their affordable prices coupled with,store manager,Juan’s attention to the customers needs left me with a great impression.My experience is one of total satisfaction.Good job Mini U Storage on 15th street Long Beach California

Da
Review №45

Move in was fast and simple. Found a fantastic rate at this spot for lower than most places. All moved in about 20 minutes.

Da
Review №46

It’s not just storage here. They do a great job keeping the place clean, the staff is very responsive and they keep the prices affordable. I also like how when we needed to get a larger unit they put us on a list so we could get first opportunity to claim it so we didn’t have to move to a different storage location.Would definitely recommend.

ra
Review №47

Had to LEND them that star!!Resident site manager travels via broom!Z E R O customer service skills, personal manners or couth. I PURPOSELY only go when Heather is working. Heather is amazing!! And the exact opposite of that broom riding hag with bangs proving her hair dresser hates her or is 8 years old.Didn’t appreciate the honest review she went above and beyond her best work to earn...Vindictive deluxe broom rider.Public Storage is 4 star in comparison... YIKES!Customer be ware! The witch is real. So are the rodents and the critters that eat your sweaters and crawl around the spider webs

We
Review №48

This storage unit is easy to have your items stored! Setting up auto pay is easy, access to your unit is easy, and the research of finding an affordable storage unit is easy! We recently have had to store some items for our clients and we came across this place since it was affordable and easy access to the storage units. All of the units are drive up access so no waiting for elevators or having to break a back walking down the hallways with your furniture. Simply drive up to your 5×10 or 10×20 (many different size units) and unload or load right there. They even have over 20 spots or so for vehicle storage! The storage lot is well maintained and there are no signs of vandalism or homelessness lurking the area. This is a great spot to have your items stored with piece of mind, and trust us we know storage! The employees and managers are uber friendly are very knowledgeable on getting you the best deal they can. Happy storing!! :)

PO
Review №49

This place is amazing! Friendly staff, extremely helpful. Worked with me and got me a large unit immediately.Eric is alright...Kristy is waaaay better 🔥

Br
Review №50

Mini U Storage on Goldenwest is great! Friendly staff, secure facility, and they provide a moving truck. If you’re looking for a storage unit, I highly recommend you check out Mini U Storage.

Be
Review №51

HORRIBLE CUSTOMER SERVICE!!! THE RUDEST EMPLOYEES! EVICTED ME WITHOUT EVER GIVING A SINGLE WARNING, THE FEMALE THAT WORKS IN THE OFFICE IS UNPLEASANT SO SAY THE VERY LEAST. FILING AN OFFICAL COMPLAINT MONDAY MORNING!!

Ce
Review №52

Great customer service and was a delight to move my stuff into the unit. Very quiet and clean.

Ro
Review №53

Convenient, good customer service with competitive rates.

Be
Review №54

First time bee a customer to mini storage service is great Im glad I come in.Thank you.

da
Review №55

Heather was so awesome defiently a place that i would highly recommend so friendly and caring shes so awesome handled everything i needed done check them out

Ro
Review №56

Fast and friendly service. Good deals on outside accessible unit, which was important to me.

Ed
Review №57

Clean!!! Very good people works there, never a single issue. Well use their services again if were ever need them

Do
Review №58

I have been at this Mini storage for a year and great friendly people .great customer service .the best is, all on the ground floor .If you need something they are there for you on the phone or if you need anything when your at your storage great place to store your special stuff

st
Review №59

They are very helpful. Clean storage units. This is our 2nd time using there storage units.

Ti
Review №60

Very Nice People at this Westminster !! Very Friendly & Helful !!! Thank You, Tim A.

Ba
Review №61

Employees are awesome, great customer service. Facility is clean and prices are reasonable.

Gl
Review №62

So far, so good. Good set up, easy to get to, good hours and friendly.

To
Review №63

The best part for me is the friendly staff, and how clean they keep the area.

Ma
Review №64

Great customer service. Very easy to get set up and situated.

Ch
Review №65

The nicest people work here and the rates are reasonable. When I need storage for a few months I head here

Ja
Review №66

I came in today to rent a unit and was having the worst day ever!!! Thanks to Kristy, Heather and Eric my day got a million times better. Their customer service was phenomenal!

Ma
Review №67

Great folks, great price, free use of truck! ($19.95 and 50 free miles, but cheaper than renting a truck elsewhere).

D
Review №68

Horrible. the communication process is extremely flawed and has been during our last few visits to the facility, even when trying to make payments by phone. we have been treated as if we were a burden. Most recently, we have decided to pull out of the spot due to theft and just plain horrible customer service. We rent an outdoor parking space for a small boat. We pulled the boat out of the space on Saturday, by the time we returned Sunday mid day, our boat cover an other misc. items in a small box, were gone. when we asked the lady in office for help, or if she knew if someone moved the items or trashed them her reply was there is nothing i can do. you have to call tomorrow and speak to Erik... after getting the same response from her multiple times, Reluctantly, we left. When calling to speak to the all knowing Erik, we were meant with attitude and sarcasm. Odd to me that our items were gone in a 24 hour period. Odd to me that they knew personally what locks we did an didnt have. Odd that we were told he looked through the cameras for almost ten minutes and seemed put out by this... all we were asking from the beginning is if someone knew anything, or if there was a way to find out, since we knew the exact night it happened. this type of disrespectful and arrogant response, is embarrassing for them. If the contract states they are not liable for stolen items, no problem. The boat cover itself less than $50, not the end of the world... but the way this was handled was beyond belief.

ca
Review №69

Great customer service and very well maintained facility.

sa
Review №70

Great place! And really nice workers! The price is great too!!

Ab
Review №71

Extremely rude to say the least. Beyond unprofessional (with the exception of the younger white guy, he provided great service and was patient and friendly) and by far the worst customer service I have ever experienced....and its a SELF storage facility. Seriously, even if you think its convenient or affordable, just go somewhere else.

Ha
Review №72

Super helpful and professional. Best prices around!

mo
Review №73

Laid out everything clear for me and Heather who works in the front even mentioned a lock reimbursement from sparefoot i didnt know about.

Jo
Review №74

The employee, Heather, had a great sense of humor and helped us out a lot. We got a big discount and saved a lot of money!

Je
Review №75

The ma age here is rude and obnoxious does not know how to talk to people. CERY UN PROFESSIONAL. We moved to smart stop storage it is cleaner and the staff is awsine and they gave people skills and great customer service. The manager at mini u vcd storage made a bad career choice because she has a problem dealing with the public and acting like a human being.

Je
Review №76

Super helpful, friendly people! So glad we stopped here. 😊

Eu
Review №77

The service is big terrible!!!!Its a very unfriendly and jitter on a daily.The service is the worth!!Prices are not cheap if you go down the road.The only thing left is the stupid stuff in here.Molten iron powder-like dropping to just very messy.When you enter the car also be scratched...Do not recommend this place at all!!!!!Terrible service!!!!!

Er
Review №78

Great customer service. Quick and easy.

Je
Review №79

These are two of the nicest people you could ever ask for. The facility is great, nice and clean, my stuff has always been safe without any worries, and the price is the best around.

M
Review №80

Great folks to do business with helpful, friendly!!

Ri
Review №81

Awful. the weekend staff...AMAZING. The site manager (and the one not on weekends...€UNT.She is rude, offensive in every way and difficult to deal with.Had I met HER when i inquires, I would have run fast.i guess it makes sense storage = little bugs and spiders and crickets. rather not entertain them while i’m there though.No parking while accessing your unit. It was a tight fit down each row so they thought adding giant containers would be a good idea. (it was not).There are better storage places in the vicinity for much less money and they don’t come married hi a €untish manager who thinks she’s got some crazy powers.

pa
Review №82

Cool spot

As
Review №83

Heather hooks it up! cruise into Mini U for the classiest service in town 🤙🏼

Be
Review №84

I had a fairly positive move in, the expectations and needs were not very clearly stated for move in but they did help work it out. Upon move out, I was misinformed when calling in about vacating my space that I did not need to do anything further. When I called in due to messages of missed payments, I spoke to what seemed to be the owner. Before even stating what I was calling about, he was very short and snappy asking for my name and information. I don’t know if he was just having a bad day or this is normal behavior. After explaining to him what happened and why I felt I should not owe the extra charges for extra days, he said “well we are just going in circles now and I have people in front of me” and hung up. I’m big on customer service and I did not appreciate the services and rude demeanor of this phone call from the beginning. I do not plan on using them again or referring anyone else to as well.

as
Review №85

I rented one of their moving trucks and they were supposed to give me $50 deposit back but they never did. I paid in cash so they claim they gave it back but refused to check the cameras which would confirm I indeed did not receive the deposit since it was minutes before they closed that I returned the vehicle and I was in such a rush to make sure to leave on time and not be locked in that I forgot to get the deposit. Thievery.

Ro
Review №86

Heather was so pleasant and efficient! A great experience!

ke
Review №87

Long time customer, and I was recently robbed of over 10,000. worth of tools and collectiblesI had two locks on my unit and one was cut off by the complex, I went to check my content and found a completely different lock on my unit..? went to office and they cut it off and surprise!!! everything of value was gone.The Insurance they provide is useless and has ridicules hoops to jump through, and eventual uses contract verbiage that unqualified us for coverage.Note to self ..document everything in unit and have collectibles appraised for value first

Ki
Review №88

Great deal... and even greater is their employees they where friendly and made it easy

Ke
Review №89

Had a unit for TWO months and already have had a rent increase. 😡 otherwise I have no problems wit the facility.

Sa
Review №90

Don’t ever try to open a second storage unit with them they will acuse you of trying to take advantage of their “ discounts “ pathetic and the manager claims to be the “property owner” lol I dought the real owner would be so rude to customers and if she is than dang mind blown lol

Cm
Review №91

Thank you for great service during a stressful time.

An
Review №92

The courteous and kind

Ti
Review №93

This particular location, while still bearing the burden of its soulless corporate matrix, is better managed than most of its kind.Make that MUCH better managed.

Jo
Review №94

Hours from 6:00AM to 8:45 PM. On site 24 hr security. Reasonable rental prices.

Br
Review №95

Great staff.

Jo
Review №96

Like most storages in the area its overpriced once you go past the discount offer. They have a truck or trucks but very limited miles and hours. Its alright I guess

Lo
Review №97

Best team working there.

La
Review №98

They worked with my sister on prices of a container, and cared about her situation. Very professional.

MI
Review №99

Good great. Kinda cheap. Not entirely secure but does the job

Da
Review №100

Clean property

Information
16 Photos
100 Comments
4.2 Rating
  • Address:13260 Goldenwest St, Westminster, CA 92683, United States
  • Site:https://miniustorage.com/locations/goldenwest/
  • Phone:+1 714-892-1627
Categories
  • Self-storage facility
  • Boat storage facility
  • Moving supply store
  • RV storage facility
  • Truck rental agency
Working hours
  • Monday:9AM–3PM
  • Tuesday:9AM–6PM
  • Wednesday:9AM–6PM
  • Thursday:9AM–6PM
  • Friday:9AM–6PM
  • Saturday:9AM–6PM
  • Sunday:8AM–6PM
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