The manager gives personal interest to the clients needs. She listens and brings out different samples explaining the difference between various qualities. She showed a lot of enthusiasm in my project! We love all the rugs we bought from her!

It was perfect in everyway!!!!Staff was knowledgeable, helpful, and friendly!The 2 installers were over the top!They were on time, worked hard, and knowledgeable!Complete pleasure!

Westport Carpet and Rugs is a hidden gem in Westport. It’s not a large shop, but what it lacks in size it makes up for in personality. There really is a large inventory on location and they even let you take samples home. I’ve visited a few times and when the weather is nice, there is always a different array of colorful rugs on display outside. To be honest I don’t know a lot about rugs or carpets, but the manager seems to have an abundance of advice, knowledge, and experience. She really helped me stay within my budget and provided an in-depth explanation of why certain materials cost more and which were right for my needs. She didn’t try and Up-sell me which was a welcome surprise. If you need carpets or rugs, I’d definitely recommend you stop by Westport Carpet and Rugs.

Very poor customer service and attitude. They think they are doing the customer a favor. We planned to consider them for a large carpet project for our home. They expressed interested to work with us on a small starter project and were initially very courteous and accommodating. Then we had a misunderstanding caused by inaccurate information they provided for our first appointment. While we politely tried to explain the misunderstanding they went into a shockingly arrogant diatribe and rudely talked over us. It was very strange behavior considering it was a small matter. We cannot imagine their approach if we had a really big problem.

Great customer service, Best selection of area rugs and carpets in the whole state!!

Marjan is the best!

Best selection, unbeatable prices and outstanding service👌

Great collection with extra helpful staff. Highly recommended.