Went to Stafford At&t Store and they were horrible, all I wanted was to set up my new phone they ordered for me. But then I came here and the young lady Nashaly was really helpful in getting everything set up properly this time around. Great staff here and very helpfull.

Their amazing and always help with anything I need relating to my account.

They had the equipment we wanted, versus having to wait for it in the mail. Unfortunately, it was all left on one guys shoulders because he was the only one there. At one point there was 7 different customers waiting to get seen. Thats not his fault though. There should have been at least 1 other person there, preferably with more overall knowledge of products besides just Apple products. But our experience with our salesman was overall good. He was a very nice guy.

I was very pleased with my experience at AT&T. In willimantic ct office. Our consultant Nashaly was very helpful in our choice of phone purchase. All the staff were a pleasure to talk to. Very happy with my new phone S21 5G. Love it. Sound quality amazing. Thank you so much

Was able to get a great deal on a new phone and an updated plan. Thank you Nashaly exceptional service by far the best!

They are amazing, helped me with everything I needed. Thank you Nashaly!

No help at all.About 3 hours time to get connected with customer service reps.

Helped me fix my phone something so simple and set me up with the best plan! Nashaly your the best!

Amazing service Nashaly helped me out with my business plan!

This franchise store does not compare to interacting with an actual corporate store. They have very limited services to help you with and, 9 times out of 10 the staff there will tell you to call AT&T directly. The staff is nice enough however, its always crowded and seems to always be short staffed regardless both pre and current pandemic. If you can afford the time, Id definitely recommend to goto a corporate store in say Manchester, CT (because sadly the Storrs, CT corporate store closed).

Nashaly helped me fix the bug on my phone what a great peraon!

Wonderful customer service, Joshua helped me get a very good deal on an IPhone 12 Pro Max, and left there with some fancy new accessories. Props to Joshua for his patience and for taking the time to go through the different deals and phones with me.

Caleb went above and beyond to help my husband and I switch from Verizon to AT&T. Verizon have us such a hassle and Caleb wAs very calm and patient with them and us. He is an asset to your company.

Nashaly was the best in helping me port from Verizon.

I had a great experience I just got my iPhone 11 today Neil did a great job showing me options and explaining everything step by step to me.. thank you Neil for your great customer service I would definitely recommend this store to friends and family 😊👍🏻

Very nice and got me hooked up quick

If,you have worker that help clients youre be having better clients insted off not helping

Great service and very friendly.

Got to go phone from AT&T from another store. And they were a willing to help me with it. Very helpful. Got it fixed got it running. Without me having to spend more money

Good store, helpful people.

ATT crew very helpful and attentive!Highly recommend this store.

Willimantic Ct. store has the best customer service, very helpful when you need help, & their employees are very friendly.. Thank You Neil Morales for your Great customer service

I had been looking to upgrade my phone since before Covid 19. During this time I ordered through on line and received a phone that I absolutely hated, returned it the next day. Since then I have been wanting to upgrade but needed to actually go to a store. Earlier that day I had been to a Target and the associate Tech there tried to help me but was unable to produce a product .. I then went to AT&T in willamantic and I was greeted as I walked in, he helped me with my comparison questions, my undecisive decisions and helped me choose a product that works exactly for what I needed. Something I was comfortable with leaving the store. Both gentlemen were engaging while helping to transfer all of my information, photos and videos over to my new phone. They also had casual conversation that felt comfortable as I sat there waiting for the very long transfer of my information. It was A great experience there, I even learned more about some of the other products and decided to try the AT&T TV also. I was very impressed I felt like more than just a sale and I would recommend a visit to anyone.

Staff was very friendly and helped me with all my questions. Neil upgrades my phone and also took his time to help me learn more about it. Very helpful and knowledgeable. Thanks AT&T

Helped me get a new phone in no time!

Great service!

Good service and very respectful people.

Great technician!

Nick was extremely helpful and knowledgeable, the experience was great and I’ll definitely be recommending my friends visit this store

I had an issue w/my phone & Kyle helped me out & corrected the problem. The store was closed for inventory till 10am when I arrived for usual opening hours at 9am. He stood outside w/me & went through all the problems & got me back in business. I wouldnt have been able to return at 10am so he stepped up & gave excellent Customer Service!! Way to go Kyle! 😁👏

Good service. Nice employees. Clean store.

Deven was awesome!! Bought a new phone, transferred pictures and went over plans....in 20 minutes! Definitely do business again.

Worst cell phone service to have Verizon is way better!

The employees were not able to solve my phone issue but they did get me in contact with the proper person. All in all a good experience.

Love Att they always try and make there customers happy!

My experience yesterday was great

Answered all of my questions very happy with this company

Its always a pleasure stopping by. Super nice reps.

Staff was friendly and helpful with my purchase.

Caleb and Yasmine did a awesome job leaving HAPPY

Excellent customer service. Knowledgeable service staff.

Very helpful very good experience still not able to get DirecTV on my phone. Still not able to get through to anybody for help on getting DirecTV on my phone

Very pleasant salesman, helpful and knowledgeable!

It was a long wait but the employees were very nice and knowledgeable. I think they were understaffed that day

Called to see if they had a product in stock (Scroche Magicmount Pro Vent Clip) and not only did they have no idea what I was asking for, they also just hung up on me instead of answering my question.

Very friendly and great Service

Cockroaches are in the building. There are also literal cockroach insects in there.

The lady was really nice.

Horrible service. Guy couldnt check to see if I was a former employee

Brianna called me today, saying i wanted a new iPhone? I’ve never been to this AT&T store... when i questioned Brianna she hung up on me... Defiantly horrible customer service, and why did they call me!!!???

Pulled in, got out with my son and some guy comes to the door, opens it and says hell be back in about 30 minutes, then processes to close, lock and put a sign on the glass stating that. I always thought the customer comes first...

Brianna was awesome and very helpful

Great customer service

Extremely negative today.

Worst customer service, the new staff dont know how to treat customers, and arent of much help.

The service its really bad they always live me an attendant the walk-around even Windows people in the store most of the time they have bad attitude there is no professionalism Indus people are all it sucks..

Cant help with much of anything here...😣

Great service!

Great store

Suppose to be open at 10am according to Google maps but got here at 10:20 and still closed. No hours posted at store.

Good services

Friendly staff

They offered us a good option for our needs. The treatment and communication with the seller were excellent.

Fabulous

I like it a lot because they speak Spanish.

Very slow service