Called Saturday about a radiator fan. Said they had to order it and it would be in by Monday. Called Monday, wasnt there. Called Tuesday to check and they said there wasnt any order. I had a half hour conversation with the guy in the phone about the part, and it still wasnt ordered from the warehouse by Tuesday. Absolute incompetence. Rockauto and Amazon it is. I hate that is come down to that but any parts store that cant provide parts is literally useless.

Worst experience I ever had . I order a gasket they said stop in 10 am next day . When I got they had no idea what I ordered took my name and number said would call when they find it . Never called . I called back at 2 something had to take name and number again . When they did call did not tell me power was out and I needed cash. When I got there I had to go get cash when I got back now cant make sales again . My stuff was on counter I had to point out finally sold me part . What a joke

Great staff very helpful, professional

Better lasting g payrs

I am helping my stepdad rebuild an antique truck with a trans/engine from a different year/unknown model. NAPA employees are several times more helpful and knowledgeable than the other chains in the area. To date, they are the only ones capable of finding the right parts!

Great auto parts supplier. You can order online and get curb side pick up.

Friendly service. Knowledgeable technicians. Love using this location for my car needs.

I just called this store and some woman answered the phone. I told her I needed a drive belt, she ask if I had the part number. I told her it’s a custom engine build and I didn’t have a physical belt to give her to size up or part match. She then stated I need the old belt to measure the size. I gave her the dimensions (53.7” 7rib V Belt) which is all the information she needed to see if she had that size in store. She then said again, I need the old belt. I asked to speak with another store associate she said she was the only one there. Why does she work at NAPA if she can’t look up parts properly? It not difficult take the dimensions put the phone on hold and see if that size belt is in stock. Simple

Dennis was extremely helpful! He educated me on three different topics that I asked others about that worked for the dealership(s) and never got answers that made sense of that were logical. Dennis was very helpful on answering my questions, helping me with my spark plugs purchase and I had a very good time listening to him. Napa is very lucky to have someone like him to represent the company!

Very friendly and helpful. Prices are fair and the staff is very knowledgeable of cars and parts. Always smiling and polite. I enjoy getting my car parts from there because they are helpful and are great at suggesting things if u dont quite know exactly what u need.

Employees actually know what theyre talking about here. Sure, youll pay a wee bit more but youre paying more for better service, and the parts seem to be of better quality here. They can get hard to find items here too. Only 4 starts because the prices can be a bit more than the competition.

Always friendly staff. Been coming here for years. Norm is very helpful.

Good people to deal with. They actually know what they are selling versus some other parts stores in the area that hire those that didnt know a fuel filter from a hydraulic lifter...

Super helpful! Guy went as far as asking for my vin to make sure he gave me the right parts, that never would have happened at those other 3 guys!

They always either have what I need or are able to quickly locate it. Great staff!

Always have what I need so far!

Very helpful people. They know exactly what I need even if I have a little trouble describing it.

Super small store inside. Call ahead to see if they have what you need.

Great service and the manager Larry is amazing

Got some break pads. The folks here were very knowledgeable and helpful.

The guys who work there really know their Auto Parts and theyre fast and friendly service

Great Store! But this location needs to be changed because that is not Elsmere!

Very friendly helpful staff.

Very helpful and friendly

Were I get all my auto supplies

Had the right part for right price..

Good quality parts

Wonderful employees and they really do go above and beyond for there customers, there parts are a little expensive but you get what you pay for

Very useful staff.

Slow and most of the counter people are dumber than doornails!

Friendly but a little slower to service you than the Northeast Blvd store

Very helpful staff :-)

Good auto parts

Get the good stuff!

Good prices

Helpful staff

Very good service

Excellent