I was greeted by a very nice and friendly associate name Tracy. He was very nice, thorough and easy to deal with. I got a call that day from another associate that my car was done. Also very nice, but I did not get his name. And then when I came to get my car, Tracy was there and went to get my car for me since it was still out back. He noticed my tires were low and then went to fill them up for me. It is that little step of going the extra mile that made my day and I would definitley recommend buick service center. I was not sure how this would go since I had had a really bad experience with your collision center this past August and they were awful. But Tracy has changed my mind, at least about the service center.

Exceptional customer service. Willing to work with the non-flexibility of my schedule. Never made me feel as if i was just another number. The transaction as a whole made me feel comfortable. I never felt pressured to make a decision, but guided to the right one.

From start to finish Sam was always there to assist or answer questions. He has a lot of patience and understanding.Job well done Sam!

I had an extraordinary experience from the time I walked in the door to look for a vehicle with Sam Williams. Mr. Williams provided exceptional service. When I had a scheduled oil change the office staff was pleasant and very helpful. Great job!

The process of buying a new vehicle from Union Park took several hours longer then expected, even so it was a decent experience. However, the follow up portion has been terrible. I have been trying to get an answer on two somewhat simple questions for over a month now. In the few responses that I did get one question is being ignored completely and now in the last few weeks communication has shut down completely. As a result I am left with expired temporary tags on my new vehicle.

I called & came in for tire repair. Lexi and Nigel were very professional, timely, and helpful!Thank you for your support and service!MM

I already recommended my cousin to come there and she purchased a vehicle yesterday. Sam Williams was awesome he made me feel comfortable. He was very professional, helpful and patient. Anthony Bowman was equally as professional and helpful through this process. My aunt and I are persuading another family member to come in soon. I think I should get 2 free oil changes for that lead :)

My experience was great! Very impressed with the service I got.

Greg and Stephen were a pleasure to deal with. I came in for a GMC that ended up not working out due to space limits behind the 2nd row, and Greg directed me towards the Enclave, a vehicle that I did not know existed before that visit. Greg was knowledgeable, helpful and patient as I reworked my entire purchase decision around the new choice, and it took me a while.

The service rep was friendly and helpful. The service was done in a timely fashion.

GMC Service Department was very pleasant and professional. Great customer service which is a rarity in today’s world.

Love the service and sales people who assist me with helping me get my husband his early Fathers Day gift❤ AWESOME dealership if you are looking for a new vehicle or trade in. I recommend them to everyone who reading this they are truly good people. Thanks Guys for helping D&A Bail Bonds. We were recommending by my son and his girlfriend and now we are sending our daughter to trade in her car.

Jim was great! He helped get me in and out fast and helped answer all of my questions.

I had my truck towed into Union Park GMC without an appointment on Friday 1/29/2021. Vehicle shut down while driving. I was told they might have time on Monday 2/1/2021 to run a diagnostic test on it. I told them my truck is a business vehicle with all my tools on it and I could not work without it. I asked if they could please do the do the best you can without an appointment.By Thursday 2/4, I was told all testing pointed to the timing chain and it would take 5 hrs. @ $120.00 to verify. I gave my permission to proceed. On Friday 2/5 I was told it was not the timing chain and they were following GMs guidance on how to proceed.By Mon. 2/8, I called and had to leave a message. Please call me back.After not hearing from anyone, on Tue. 2/9 I called and was told were working on it. We dont know whats wrong with it.On Thursday 2/11 I was called and notified my truck needed a new engine. $9,400.00By this time, my truck had been in the shop for 10 business days.I decided not to have the work done and sold the truck as is to a friend. I couldnt justify spending that much money on a 12 yr. old vehicle.I paid the $600.00 for the timing chain that was never replaced and towed the truck out of the shop on 2/15.I really thought the whole ordeal could have been done a lot sooner.

Easy to make an appointment. Service was completed on time!!

The sales person’s were very explanatory and courteous we thank you for your help in helping us get what we wanted.

Clean a quick. Explained clearly what they did and issue that needs to be addressed and made apptment for that at check out

Purpose to buy a used car-Sam Williams-Sales Consultant, assisted from the initial visit in showroom through settlement through final pick-up. It all happened in 3 days and Sam was most courteous and efficient. Even accolades to the staff (sorry did not get his name) who was taking care of final detail cleaning of the car with such precision as we met him at our appt.Wonderful experience at UPBGMC from visit to sale to delivery!

I had the misfortune of blowing out a tire during the ice storm on Valentines weekend. I bought the extended warranty for my tires and due to the bad weather the company that manages my coverage was closed. I called the service department at Union and as always Dennis responded saying bring your vehicle and get a loaner and I will take care of everything when they reopen. I left work and the process was so smooth and professional I was in and out and back to work in less time than I told them I would be gone. Dennis called me daily with updates. I was going to buy a second tire so my tread wear was even and immediately he went out inspected the tires and said, Venus I cant tell you what to do but you dont need an extra tire your tread is good on the other 3 tires. Thats excellent, honest and trusted customer service. He could have easily made the tire sale, but no he showed my the integrity I expect when I take my vehicle in to Union Park service center. Every member of the staff was great, one of the service techs came out when I picked the vehicle up and reviewed all the options in my info system so I could monitor my service needs. Ms. Chyrah the admin assistant always remembers my name and goes out of her way to speak even when I dont require her assistance. Thank you everyone, I love my Union GMC family.

The experience we had was excellent. Everyone was very nice and they did more than they had to when helping us. They worked with us and made sure we got the best deal and not just try to make another sale. I can’t describe how great the whole experience was and how nice every one was. Thank you for the experience I highly recommend to bring your sale here.

The service was fast and excellent. Thank you.

Very helpful - took care of my car right away and in the anticipated amount of time, Check out was easy - Mr Russo was very accommodating and pleasant. Thank you

Staff was friendly and helpful.The process was long but worth it I am very happy with my truck . It was everything i wanted, thanks .

Kyle and Greg were great they got me the right car and treated us fantastic.

GREAT SALES THANKS MUCH SAY HELLO TO MARY ====

The two receptionist that work the day I came was very helpful and friendly! So with being said I give them a 10

Customer Service representatives was very professional an tend to the pre-existing problem.

A bit pricey but I guess that come with owning a Buick, I’m not sure, this is my first Buick, I’ve always had Honda’s and Acura’s. But the service was excellent I have no complaints about anyone. Every person I talked to was very pleasant, patient, and understanding. Thank you all at Union Park Buick.Also I know this is Buick but I want to also give a big thanks to Union Park Honda. The lady’s over there were just a great as Buick. My 18 has her first car and it’s a Honda and the lady’s there help guide her and worked with her so good. I want to thank all of Union Park. You all just gain two new and forever customers!

One of the best car buying experiences Ive had. Easy, no pressure negotiation that met all of my objectives.

They are bothered. They don’t get back to you at a reasonable time they won’t keep in contact and they won’t go out of there way for you. Went to another dealer got approved for the same vehicle that we were dealing on here horrible experience. Don’t bother writing back telling me your sorry and to go to one of your great Managers and your sorry I had a bad experience blah blah blah. Have a talk with your staff is all you guys can do and try to make other peoples experience better then mine! 1 bad apple can spoil the lot.

From start to finish, everybody at Union Park helped us and made buying a vehicle a seamless and fast process. Tom in sales, Greg the sales manager and Steve in finance were all great to deal with. They had great communication at every step. This is a go to dealership when buying a vehicle.

Tom was wonderful to work with!! Everyone there was really nice and felt like buying a car from here was the right decision. Please go see them if you are looking for a new car!!!!

The address needs to be updated in the app for the service department. The online appointment system needs to be worked on to ensure the spot is available. My appointment was honored although it wasnt showing up

Mary was great and very professional. Enjoyed working with her.Jeff

Prior to this visit, my experience with service was not at all good. There was too long a wait for appointments, I waited for months for a part and then, when it arrived, I was not called and the part went to another customer, etc., etc. This time was different. Dwane was my service tech. He was helpful, proactive, and did a great job. Before this visit, in utter frustration with Diver service, I took my car to Diver Chevrolet for oil change and the routine 10,000 check up. I will give Union Park another chance. My one probably unsolvable issue is that your waiting area for GMC customers consists of 2-3 chairs and no space. How second class I felt compared to the spacious waiting rooms for other customers. Waiting in such a confined area is certainly not an option for these days when social distancing is important.

Our Salesperson, Kyle, was excellent and provided us with very good service. We feel that we got a very good deal on this vehicle. Great overall service!

Its was honestly the fastest car purchase Ive ever been involved with and the staff where awesome at all times.Quite happy with the truck i purchased.

My experience was great I love my brand new car!

Very happy with the service provided to me on my recent visit every thing was explained throughly took time to go step by step car cleaned and on time excellent service

Always Courteous friendly and professional. Quick service.

Tom was great to work with. Very professional and helped to close the deal fast.

Professional in dealing with the staff...they were all very courteous and addressed my concerns

We were so disappointed with this experience. When we dropped the vehicle off for a routine maintenance appointment, we asked for the right rear tire to be inspected since it was leaking. The service clerk said it would be done and that we would get a call if they could not repair the tire to discuss next steps. We get a call that the car is ready to pick up (voicemail). We go to pick it up and the tire issue was not addressed. We were merely told it was not repairable. We were surprised that the voicemail saying the car was ready for pick up did not let us know that the tire was not repaired. We then told the service clerk that we have a tire warranty from our dealer in Maryland, which was refused to be honored despite the fact that when we purchased the warranty we were told any Buick dealership will accept it. Moreover, no sticker was placed in the windshield indicating that the oil change was performed and listing the next time for service. We ended up taking the vehicle to a local repair shop that happily agreed to honor our warranty and has already received payment from the warranty provider (Dent Wizard). It is horrible that Union Park would not do the same. From start to finish our service was sloppy. The clerk checking us in was rude and clearly stressed out. I could never refer friends and family here.

This was my first time at Union Park GMC and was welcomed like family by Mary Cerami.Her product knowledge was excellent and guided me through the purchase of my 2021 gmc 1500 SLT was amazing, she did not leave me until i was instructed on every aspect of the truck and all the features.All of the staff i came in contact was the utmost in professionalism. and courtesy.That was a very happy day for me and Mary Cerami and staff mad it happenI will become a steady customer OF Union Park GMC in the future, never mind the miles i have to drive to get there, totally worth it .Robert Altieri

I purchased a Buick Encore GX from here and I am in love! This was my second vehicle purchase; I had a Toyota before. The purchasing experience here was much better. Jim was my salesman and he was knowledgeable and honest. He also respected my mother’s input, and she can be quite vocal lol. Delilah the internet manager I believe, was sweet also. Lastly, Steve was in finance and again...respected the thoughts and concerns both I and my mother had. I walked away feeling like I was offered a stellar package, and had a stellar experience. I even look forward to seeing the team again when I come back for routine maintenance. If you are looking for a good car purchasing experience, here is where you should start(and finish)! Thanks Team!

Great and quick experience. We will be customers for years!

My first experience was excellent, I recently moved to Delaware from Pennsylvania and this was my first experience with a dealership

My experience at Union Park GMC on 12-1-20 was not a good one. I gave the sale guy my registration for my appraisal and when he came back with the number it was extremely low(7500 lower then what it was worth). After questioning the sales man about how they got that number he left and went back to his manager. After about 5-10 minutes he came back and said they typed in the wrong year for my car( dont know how they did that when my vin number brings up all of my options and year). The point is if I didnt know how much my car was worth then they would of never said they put the wrong year in and gave me the extra 7500. This is the type of things dealerships do that give them a bad name. If you go to this dealership know what your car is worth and what you are buying. Beware!!!!!!!

Nice hometown dealership. Great service.

Great experience great staff

From my first phone conversation to when I walked into the dealership, every interaction was pleasant, respectful and a display of genuine intension to work with me and meet my needs. Both Sam Williams and Steve Balogh took their time to walk me through the process with professionalism and with care, humanizing the experience as oppose to making me feel like just a number or someone to pitch to. Sam was scheduled to work until 5pm but stayed past 8pm to ensure I was fully taken care of and satisfied with my purchase.

I just purchased a 2020 Sierra 1500 AT4 on Thursday from Union Park. It was a very smooth and easy experience. Everett Lacy was the sales rep, incredibly nice and no pressure at all. He, along with Greg and Kyle gave me a great deal on my truck and came to a very reasonable offer on my trade in. I am quite pleased with my experience there and looking forward to doing more business with them in the future.

Sam was knowledgeable, smart, patient. He is a great asset to Union Park. He should get a sales raise. He was genuinely a nice person.

I brought my mom into the dealership to see if they would be able to help with our rather crazy situation. She bought a car from another dealership and got completely ripped off. Her payments were astronomical and the second day she owned the car it was already having problems and they refused to take it back or even try to resolve the issue. The guys at Buick GMC (sales associate Kyle and manager Greg) were so helpful and got us a great deal on a brand new car and got us a payment we were more comfortable with. I can not speak more highly of this amazing group of people who work here. I would absolutely recommend them to anyone looking for a new car and will continue to be loyal customer in the future !

Good dealer... But they lack on customer care a little bit reason being so is because my car never came with a spare tire when i bought my car. Ive tried calling the dealer back various times and nobody answers and i paid for my car and my spare tire.. Its been 2 weeks since ive called ... Im always told they will give me a call back and never have do so..

Excellent customer service.

OUTSTANDING CUSTOMER SERVICE START TO FINISHDWAYNE / and JAMES WERE SERVICE COORINATORSIN AND OUT AS SCHEDULEDGREAT SERVICEVERY SATISFIEDTHIS LEVEL OF SERVICE FOR LIKE 15 + YEARS IS WHY I ONLY BUY MY CARS AT UNION PARKSERVICE EXCELLENTTWO BMWSBUICKGMC ENVOYGMC TERRAIN (2)

Pleasant there. Efficient. The Acadia was very clean and ready to go. Jim was very helpful and explained many things to us.

Excellent customer service with great 👍 attitude I feel very comfortable and I trust them with my vehicle. Awesome Communication!! Thank you very nuch.

Very fast and organized! Thank you.

Very courteous and professional. No surprise prices. Everything was transparent with what I was told over the phone.

Sam and Anthony Were amazingly helpful and got us in the car we wanted.

The most easiest car purchase I have ever had. Jim VanDike was excellent and very knowledgeable. Enjoyed working with him.

Highly recomment Union Park! Go see Kyle at GMC Buick. Just bought an Enclave for my wife and Sierra for me. We were treated very well and love our new vehicles. Kyle is friendly, professional, low pressure, and a pleasure to work with.

Fast courteous service, with a good price. Looking forward to doing business with Union park in the future.

Outstanding service!I arrived early for my appointment and the guys in the service department got me right in and right out.

It was very convenient, staff was friendly and work was completed quickly

Well Im very pleased with this service department and its associates, they are very helpful and reliable they are also respectful.

Mary was very helpful in assisting me with finding the car I wanted

Nice experience except when I went to pick it up. My car was parked very tightly in between two cars and I had to climb into the passenger seat to get into the drivers seat.

Mary is a pleasant and knowledgeable salesperson. Thats why i buy cars from you

Battery was a bit expensive but my issue appears to be solved.

Unreliable. Unprofessional. The vehicle I got from there had a muffler problem. They said they would fix it. Dropped it off at the end of the week, came by to pick it up after the weekend and they didn’t even touch the muffler. When I went to pick it up, they said they did fixed but they clearly lied after I checked it myself. When they did eventually fix it, it took about a month. Then we were promise a free back up camera which took them 4 months to put it on and it wasn’t even the right camera I was suppose to get.

It was ok they did everything they could thank you

It has been a pleasure working the owner, Jim Ursomarso and the team at Union Park Buick GMC. They are full of integrity, honesty and genuinely care about you. I would highly recommend shopping and servicing with them!

I walked in to get an oil change, the service was quick and professional.

Traci check me in and was very helpful and professional.

Extremely easy to schedule, service was on time and all personnel was friendly, courteous and helpful.

Awesome!

My experience was definitely a good one at Union Park Buick GMC! Everyone was very pleasant as soon as you walked in the door. Tina Alldredge was my salesperson and made my car buying experience a smooth transaction. She was very detailed and answered all the questions that I had for her. I would definitely recommend her to any family or friends. Thanks again Tina!!Tyrone W.

Thank you for a Great a service experience. Jeni was very helpful and a pleasure to deal with.Her professionalism is Grade A. I was impressed also by her follow-up after our service visit.I could tell she truly cares about her customers. Thanks to the service team my vehicle wasdiagnosed,repaired and returned to me the same day. Thanks again.

Very friendly and professional. was in and out in about an hour.

Dennis agreed to make a key for my car and treated me ok. Asked him to check out the headlight and he said he would. Next morning he called and said he could not fix anything else on the car and I needed to get it off his lot. Total change of attitude. This after I paid $120 for them to program a key to the car which I could have done. Still no headlight.

GMC service is terrible. Forget about an on the spot oil change lane, they don’t even make appointments for oil changes. They need you to drop off your car early in the morning and call you when it’s done. Very 1970s. Need something more than an oil change? Get ready for a “drop off appointment” 3 weeks into the future... and they care so little about whether you come, they don’t bother to send you a text or email reminder... they don’t even bother to call/text/email if you don’t show.

I bought a Jeep Grand Cherokee off of Sam Williams and he made the whole process pleasant. He was professional, knowledgable and courteous. He worked with me on the negotiations and tried to accommodate me in every way possible. Im having a few (possible) issues with the Jeep that he is working on with me, and I feel confident that he will make sure everything is taken care of. He understands that return customers, and those that refer a salesman to others, are the best customers! Thanks Sam!!!

Sam Williams was GREAT! I was contemplating on leasing and he did a great job in making me understand the pros and cons to leasing. I didnt feel pressured into buying or leasing anything on the first day. After shopping around more and thinking about my options I was able to comfortably purchase a 2015 GMC Terrain. He was very professional and realistic. I love my car and thanks Sam!

Second time doing business with here.

Quick service and friendly workers.

This dealership really has its operation totally backwards. From multiple broken promises to call you right back to constant transfers from one salesman to another -- I am essentially being treated as if Im doing these guys a favor by buying a car from them. Luckily I was able to locate a similar Sierra Denali at another dealership and the treatment was polar opposite. The guys at King GMC were super careful and attentive. If youre not window shopping and are a serious buyer, do yourself a favor and find another GMC dealership that actually cares to sell you a car.

My name is James lacy and Sam at Union Park GMC sold me a 2013 Chevy Malibu. I received a great deal on the car & I was very satisfied with the price. My payments were in my price range I would recommend anyone to shop for the next car at Union Park GMC ! And please ask for Sam for a very good deal. Thanks Sam

Brian and Kyle were great...thanks for the great service, gents!

Process of negotiating a deal was great. However they had to transfer from another dealer. Twice the car was sold right before it was sent over with the seller then saying he would not look any more. Through this process I had to call repeatedly to engage with both the seller and sales manager as I was not receiving updates.

Purchase a Buick Encore about a month ago, very smooth sales experience. I was not pressured into buying anything I did not want. Thank you Mary for your warm service

Great place of service and professionalism! Great selection of cars. Sam Williams is the man! He knew exactly what I wanted and worked hard to ensure the best price!!! Loving my brand new 2015 GMC Terrain!!!

Bought a truck in January of 2017 overlooked the window sticker where the dealer was to install a bed liner. I called back the end of April in 2018 when I noticed it and asked about it and they honored the bed liner and installed it within a weeks time. Great dealership could not be a more satisfied customer.

Good customer service

My fiance and I just purchased a pre-owed GMC truck from Alyce. She was absolutely wonderful! It was our first joint purchase and she cheerfully walked us through every step of the process. We felt totally comfortable at the dealership and never pressured in any way. I would highly recommend Alyce and the Union Park team.

Excellent

Staff always helpful, they take the time to explain things to you about your car and what is needed today and down the road for future service needs . I have not meet one person there that is not customer service aligned . Thank you to all that work there from the front desk to the shuttle drivers to the people who service my car

Everyone was very nice and helpful.