Do not buy from them. I recently bought $392 of beer from CraftShack, and most of the beers have been great. But I went to my basement where I keep my beers because it is cold down there, and noticed that one of their beers had spontaneously exploded all over my walls and ceiling. I had ordered 3 cans of that specific beer, and the other two were bulging and about to explode (see attached images). All other beers were fine. I sent CraftShack a message, and rather than provide a refund for the $24 that I paid for these 3 cans, they decided to send me a $5 voucher for a future purchase. My ceiling is stained, as shown in the attached photo, and I lost 3 beers. I have bought hundreds of beers from Tavour and have never had such bad customer service with them. I have also bought from CBK and have had no issues yet thus far with them either. Do not trust CraftShack customer service. The representative who responded to my email was Ashley.UPDATE: They were more reasonable after seeing this review.
Great online shop with a plethora of choice. Ive order twice now both shipments came in with in a week the first being 7 day and the second being just 5 day. Shipping is high but thats the norm when shipping g any beer from anywhere. Will continue to order my craft beer from craftshack. Thank you guys for being awsome!!
I wanted to surprise my boyfriend with his favorite craft beer that hes been looking for in stores for over a year with no luck. I was so excited to find that CraftShack offered it, but had never ordered beer online before so was a little nervous. The website was super easy, customer service was so friendly answering my questions, the prices were super fair and best of all....my order arrived on my doorstep LITERALLY the day after I placed my order...probably arriving less than 24 hrs later! I dont even know how but it did. For anyone who is new and nervous about the whole ordering alcohol online thing, I highly recommend CraftShack!!!!!
Have ordered a few times and always a solid experience. beers show up in 1-2 days and have ice packs packaged in to keep them cool. awesome selection and some curated bundles to keep you trying new stuff.
Great experience and happy with purchase. The cost for shipping is high, but that is because shipping alcohol is a pain. One item I ordered was out of stock and it was easy to swap it out for something else. The order shipped quickly, which was great because it was a gift.
Excellent beer selection and EXTREMELY fast shipping for me. The only downside was the shipping was a tad bit expensive but it was definitely on the fast side so I suppose thats a tradeoff.
Placed an order on the morning of 3/31. As of 7 days later (4/6), the order still hadnt shipped and they wanted another ~$60 to expedite shipping. Only order from here if you dont care if your beer is fresh or arrives in a timely manner. Otherwise, there are dozens of other sites selling the same beers for the same price without the shipping delays.Im sure theyll have some canned response to this review about their fulfillment times and shipping delays and a million other excuses. Bottom line -- they dont care about customer service, so just avoid them. There are many far superior alternatives.
Not an actual store. Also, they dont answer the phone.
Wide selection with clear descriptions. Packaging is superb - even canned products are secure and protected.
Great online source for beer and liquor. This is a great way to get beer that isn’t available at your local beverage store. I love my Ohio beers but sometimes I want some of the west and east coast breweries that aren’t readily available near me. Craft shack is great at getting those hard to find beers to you. I used to use tavour but they stopped distributing in Ohio due to liquor laws here in Ohio changing. The only thing I don’t like is the shipping costs I miss the once a month delivery option tavour would do so you could add a few beers at a time then once a month it would ship fir just one flat rate. Would be nice if craft shack could offer a monthly delivery option as well.
CraftShack has been my Covid-related guilty pleasure. Great selection of beers (and liquors) delivered to my door in packaging that could survive a nuclear blast! Ive been incredibly happy with my service and have enjoyed the variety of West Coast brews Ive discovered....not common on the East Coast!
I reside in Australia and utilise Craftshack to send beer to my son and wife who live in the states. The services is always swift and courteous and the selection available is vast. I would recommend them to everyone whether youre looking for choice and or a wide range, great service.
Your products and selection were amazing! I received my order faster than estimated, my entire experience far exceeded my expectations and I assure you I will continue to use this service.Thank you!!!
The service provided by Craftshack is a shut ins best friend. I am in a wheelchair the last couple years do to lifestyle choices. Craftshack and their seemingly endless supply of libations have put a grin on my face more than once. As Rick states at the end of Casablanca This has been the beginning of a beautiful relationship. An endless litany of the joys of finding that next surprise awaits daily with Craftshack notifications. Aint if just great being alive.
Craftshack is an awesome service and they always have a great selection of beers to choose from! My only potential beef is that sometimes the cans come dented/look a little beat up, but it has not affected the quality of any of the beers themselves.
They have an amazing variety in stock. Ive found a lot of new favorites in beer and cider.
Shipping/Handling time is really slow... no seriously its slow. It took 4 weeks for my beer to ship. Then I was out of town when the beer shipped so I asked customer service to hold the beer till I get back. Of course it shipped the next day. Wont be ordering beer here again.
Good selection, decent pricing, but the shipping is so slow I could have brewed it myself in the interim
Amazing selections to choose from online. exemplary service. supports the smaller businesses. website is extremely efficient & user friendly. until the breweries/brewpubs can safely re-open, I will be exclusively purchasing all of my craft beer through Craft Shack.. wish I found them sooner! keep up the great work, y’all!
Craftshack is easy and great for getting brews that aren’t available in my region.
CraftShack has an awesome selection of beers and spirits. Delivery during this pandemic is a little slower, around 5-6 days. But the product ships FedEx with complete tracking info, so being available to sign for your package is easy. Prices are very competitive and better than my local wine & spirits shop. This is my second order. I’ll be back for more.
Very good app
I have purchased twice and have had great results. They have an excellent selection of beer, ciders and so on. Brands that I wouldnt find at my grocery store. Prices are not bad at all too. Excellent customer service. I will continue to purchase from this establishment.
Delivery has taken almost 3 weeks since I placed the order and I still do not have my package. Customer service was not helpful whatsoever.
Great service! Arrived earlier than expected! Great service and help from the kind customer service woman who helped me on the phone with my first order - she even put a word for word note in with the order which was a gift for a good first responder friend of mine! -Very well recieved !
Have always had good results when ordering. However, this time Craftshack customer support really stepped up. They were able to help me get my order placed.
So far, Ive had 2 orders delivered successfully. No issues. Beers were all intact. Easily accessible website. Solid rotating selection of beers I cant get in MA. Wish the shipping cost was a tad more affordable but thats my only critique. I look forward to ordering again.
Incredible selection!! Easy to order and search for your selection. I love that you can purchase 1 or 100 at a time!! Prompt delivery.. I would recommend this service as a great way to send a unique gift for someone!!!
Well laid out website, beer from across the country and some international. Great selection. Great opportunity to try some new beer!
Craft shack has a great selection, easy to navigate website and great customer service. When one of my cans was damaged in shipping, they made it right within 24 hours with a refund and an e gift card for the trouble. I would highly recommend and plan to use them again soon!
Very nice selection of beer, but I was a bit disappointed by how old the IPAs were that I ordered. One was 4 months old and another was 2 months old. If Im paying a lot of money for the beer I expect it to be fresh.
CraftShack has improved markedly over the years. They used to be a bit slow shipping and had some communication issues, but things over the last two years have been much better. Selection is always great, shipping is fast, their new flat rate shipping is a huge benefit, and they always take care of any issues including broken bottles, which in my experience is a rare occurrence. The new rewards program is also fantastic. I would highly recommend CraftShack!
These guys are awesome. Great Brews. Even better Service. Thank you.
Ive probably ordered roughly 100 times from Craftshack. They do an outstanding job. If an issue pops up, which is rare, they are always quick to make it right. I highly recommend doing business with them. Great company and great beer!
Great selections with fast shipping!
I was looking for beer brewed in Alaska. Craft Shack was the only place I could order it from. Despite the amount of the kind of beer I want isnt always available, the website clearly tells me how many bottles are left for me to order.Also a few times Ive had to call customer service regarding shipping, and the gal I spoke to on all occasions was extremely helpful and apologetic for the separation of multiple packages.I tell all my friends looking for unique beer to check out Craft Shack
Excellent! CraftShack has a great rotating selection of Beer that are very hard to come by around the country. Shipping and Freshness are Super Solid! I highly Recommend! Cheers & Enjoy some great great beers.
Good rare beer at a good price. It’s nice to be able to get out of distribution area beers to have for social nights to impress friends. Shipping was quick and I was able to redirect to a FedEx 24-hr location for pickup when I wanted. Thanks!
The website is incredibly easy to use. They have a great selection of beers available that I can’t get in my area. When I had a question about shipping, the response was almost immediate and very helpful. This is the best place to buy beer online.
Living in the South, this is an amazing way to get West Coast brews with flat rate shipping. Great selection, easy ordering process. Sign up for their emails to get notified of new releases... I have a hard time not placing an order every week! Love this place.
The order process is easy, the packaging is impressive and the beer selection is phenomenal. I enjoy purchasing beers that are not generally available in my market and having them delivered to me. Cheers.
Craft shack gets great beers. Excellent variety of styles to choose from. They are an awesome source to get beers that you would not find otherwise.
CraftShack is great! I can get awesome beer at a reasonable price that I cant source locally. I live in a great city (Sent Louis) for craft beer but sometimes its fun to try others! Highly recommend CraftShack!
Paid $50 just for delivery (a whiskey and two six-packs). Have been waiting for 3 weeks. Never buying from them again.
Love love love belching beaver peanut butter milk stout. Can only get it online. It was quick and decently priced. Recommend for sure!
Great online ordering experience. Shipping has been a little slow at times, but they do give fair warning concerning shipping times. Have ordered from here many times.
Excellent online beer store. Ordered from them many times. Never had any issues. Everything arrives in a box that does not disclose that its beer.
I have ordered multiple times from CraftShack and each time the order has been delivered when expected and without any problems. It is so nice to be able to get my San Diego beers in Texas finally!
A great selection of beers. Always a pleasure to deal with.
Buying beer from CraftShack is a great way for me to try beer I dont normally get in my area. Would recommend.
I do enjoy CraftShack’s selection and service a lot. The only reason I wouldn’t give them a “5” is the high shipping costs, requirement to spend a certain amount before they will ship (I can understand that for free shipping, but not just to buy) and the package deals you must buy to get a special beer. If you can fix this stuff, I would buy much more often than I do.
I had a wondeful experience with Craftshack. Fast shipping. Great beer selection. Everything was packed together nicely. I just wish they shipped to PA. Other than that i look forward to my next order with CraftShack!!!
First time purchasing Alchohol online, the delivery was fast and surprised at how well packaged to ensure items arrived safely. Will definitely buy from again.
I’ve placed several orders with CraftShack now and each has arrived as expected with the beer in great condition. It’s great watching their site to get my hands on interesting beer that would otherwise be unavailable in Texas.
This company reached out and refunded after logistical problems caused an extra-long delay with no updates for days after my card was charged - so Im restoring my previous high rating because now I again believe their operation is a reliable way to get booze delivered, though now and then shipping might take considerably longer due to the Covid-19 crisis.
Great to find these guys. Quick delivery. Good selection.
Great selection of West Coast beers. Quick shipping. One suggestion is that the canning date of the IPAs be listed in their description, given how quickly the taste profile of that style diminishes.
I have ordered from this site over 5 times now and never had one discrepancy. Every bottle/can shows up in perfect condition in a timely manner.
I love ordering from Craftshack! Always interesting brews, well packed and delivered speedy quick! Great way to get my hands on hard to come by special selections too!
Great experience. Great place if you are looking for hard to find and unique beers shipped to your door!!
Very quick processing. Im in AZ, so only takes 2 days for shipping. Happy with the service.
Quick shipping, superb selection, fresh product. Pricey compared to in store purchases but down right cheap compared to other online sites. Recommend highly.
Great place to find hard to find beers. Be sure to sign up for email blasts because new releases can go fast!
Great beer choices. My beer has always arrived in great shape. Never had any issues with this company.
Great selection Great service Great shipping. Love this place
I bought from this site around 6 different flavored beers thinking I was getting 2, 4, and 6 pack of beers of each item. The picture next to the beer shows either a 6 pack or 2 pack with some cases being a 4 pack. The price of each item was pretty high (but not as high as it is in stores which I assumed was the usually online discount most sites have on an item) and the description of the can size was being listed as either 1 12oz can or 1 16oz can (which I thought at the time to be the general description of the can sizes of the packs because thats how other sites will list it in the amount). It turns out the 1 next to the listing of the can size was the actual amount you were buying and NOT what the picture was showing.So according to this site, if you wanted to buy a 6 pack of beer, it will cost up to or exceeding between 18 to up to 40 dollars or more (Depending on the price of each beer which can vary heavily). If you wanted to buy a 24 pack, you could find yourself shelling out up to 70 to 180 dollar (this is a very rough estimate BTW) and thats not including the exorbitant shipping cost of another 20 dollar they charge you for a box that is way to oversized for the amount of product you are buying.Not sure if the setup they have is intentionally deceptive or not, but do yourself a favor and avoid this overpriced monstrosity of an online beer selling site IMO. Dont make the same mistake I made of paying around 70 dollars for a 6 pack case of beer. With that amount you could easily go to a local beer warehouse or some of the local stores that carry craft beers and get 3 to 4 times the amount.UPDATE: As to the response to the owners response. There was no discrepancy in the order. That was the amount I got (6 beers) AND what I ended up paying for it with the listing on the order saying ONE BEER FOR EACH FLAVOR. For anyone else reading this. Read what I said and then go to the site and look for yourself. You will see everything I said to be true unless they change the site afterwards. Be careful to pay attention to the information provided and DO NOT go by just the pictures alone. You could find yourself paying a huge amount for a simple 6 pack of beer.
CraftShack always has an excellent selection of beer for all tastes. Service is speedy and I personally enjoy their suggestions to help me branch out and try new flavors.
My go to choice for getting my beers online that I cant get in my state. Been helpful with what few questions that I have ask them.I always tell people to go to them when I read online that they cant find an item.
My stepmom has a severe gluten allergy and, as such, doesnt have the opportunity to enjoy craft beers too often. Her favorite beer -- which is offered by a gluten-free brewery -- is out in San Diego. Because we live on the East Coast, its been difficult to get a decent supply of this beer because we dont make it out there very much. Craftshack made this possible, however, and made for a great gift at reasonable prices. Shipping is expensive, but worth it. Absolutely recommend.
I have used CraftShack 2 years in a row to send seasonal brews to a relative out-of-state. He loves the beer & no problems with delivery - WIN-WIN!!Thanks Shack!
Great selection and quick shipping. This was a very appreciated gift for my husband for Fathers Day!
I’ve order a number of times. Each shipment was packaged to preserve the product. Excellent.
Definitely the online store to go when purchasing West Coast beers. Awesome service!
Great selection of brews and good descriptions Delivery is quick and I really like the flat rate shipping!
While the experience with Craftshack was great, their delivery experience was terrible. After communicating with the delivery company several times, they still tried to deliver on days I wasn’t home. After explaining the problem to Craftshack, all they said was that I would have to pay for additional shipping if it was still failed to deliver 3 times despite it not being my fault.
Good selection with good shipping and tracking information. I drink a lot of darker craft beers and they arrived fresh and in good shape.
Beer was great and packed well one was broken but I am sure that was the ups driver everything was fresh and amazing. 3rd time ordering and one this little mis hap,will definitely order agian
This is, bar none, the premier place to purchase beer over the internet. Consistently the best selection and prices. Will be a repeat customer, without a doubt.
Excellent Customer Service!
Love being able to purchase beer I cant find where I live. The beer arrives in excellent condition too!
Great quality beer, delivered quickly and packaged extremely well. Nice to be able to try beers outside my normal market.
CraftShack is the only way to get really fantastic San Diego beers anywhere in the country. Shopping is easy and shipping is fast!
Shipping is really quick, and the beers they offer are often rare and hard to get. I only wish that shipping was a little cheaper, or that they had a free shipping option if you buy a certain amount.
Great selection of beers! Love that you can order individual cans and bottles as well as 6 packs.
Great selection of beers that you can’t get locally. Prices are great and you can’t beat the convenience.
Every shipment is packed super well. No complaints!
Great selection. Bottles arrive safely.
Great selection, great service and honest pricing.
Seriously Craftshack is amazingggg! My husband is a HUGE Deftones fan so when I found out about their beer collaboration with Belching Beaver I was excited to surprise him with some...until I realized we live in TEXAS where there is none to even purchase out here. Truly thought all was lost until I came across Craftshack. Lifesavers!! Now the Deftones are on the 4th collaboration, and we like to keep our fridge stocked, so every few weeks we make a order! Its also made us try other beer we had no clue was out there! We have plenty of times recommended this site on Instagram and Facebook to other people who dont have the Deftones beer sold in their area like us. Easy ordering and great delivery!! Bottles and cans are always nicely packaged! Keep being awesome Craftshack, Cheers!
Great service, fast and fresh! Thanks very much!!
They have a great selection of bottles I cant normally get around Texas nice shipping as well
Love the concept and selection. My one complaint is a few of the beers I received were quite old base on the dates on the cans.
I feel the craftshack allows me the opportunity to try different beers from the West Coast and central mountain regions that I am not able to obtain in the area I live in they have a pretty good selection and pretty OK prices
CraftShack makes it possible for me to get the beer I would not be able to get otherwise! Also very helpful when you have questions!
Excellent selection of California breweries delivered to your door. I live in Texas so getting hazy beers delivered to my house is the only time I get them without traveling
I got different varieties of New England style IPAs from all over the states and was sooo blown away with the quality! Every beer was delish, and I am now a repeat customer.
My favorite beer from San Diego was delivered to my home just 48 hours after I ordered. Fantastic.
Awesome selection! never a problem w my order!
Great service and quick delivery! Also, all the rare beers I cant get around NH are found here!
Love CraftShack, lots of great beers and fair prices. Highly recommend using their services.