I just did an oil change & tire rotation here for the first time. John was kind, helpful, and informative. I sat out front and another gentleman quickly brought my wallet to me which I’d unknowingly left in my car. My car was finished within 30 minutes and I was able to use an online coupon for $10 off. Highly recommended!

Great experience here! John was super helpful and kind. Didnt try to sell me anything extra and was honest about what shape my car was in

I had and oil change at this location on Wed June 2 at apox 2:00 pm. ALL the workers did a great job. I did ask to have my engine air filter and cabin air filter checked. I did not think they were bad but wanted to check anyway. After one of the workers checked these filters he told me that they were fine and almost pristine. AS I only have 36000 miles on my car that is what I thought. I have had other cars in this shop where the filters needed to be changed and got them taken care of. I will continue to use this location and am really glad to have trust in all that they do.

Okay so yeah, we all have heard the horror stories of jiffy lube. However, this place put them to rest for me. Mostly. They were fast and efficient in getting my trucks oil changed. They didnt try to sell me anything extra which was nice. Give them a shot

Awesome guys there and super informative and super fast! My car drives like a dream again and its was completely affordable!

This jiffy lube has always been good to me. I brought it in early and they let me know I still had 3k miles and another month left before I needed another change. They topped off my fluids for free.

I called, explained my situation clearly, (stupidly put antifreeze into the engine oil compartment, I know I know) and asked if they did full engine flushes, the man I spoke with asked me to hold for a moment and then came back and said they did. I told him my car would be towed there and he said fine bring it as soon as you can, and that I would be able to wait for the servicing. I asked him if the engine flush would take care of my problem and he assured me it would, then went on to explain the entire process. When the tow truck driver and I arrived there we were TURNED AWAY.An employee, perhaps the manager although he never identified himself as such, said I should have asked to speak to a manager. Im like how would I know to do this?? The person I was speaking with on the phone plainly knew what he was talking about, and told me to come right over. But this maybe-manager insisted I should have talked to a [real] manager and that they wouldnt touch the car.I wasnt thrilled to go to JL in general, but my first three choices either didnt answer or were booking into next week. Im counting on this terribly unprofessional experience to be my silver lining, having dodged the Jiffy Lube amateur hour bullet.

Fast service. Only downside is they try to sell you extra services. I only go to oil service chains just for the oil not nothing else.

Most honest car service people I have worked with. Highly recommend. Tyler’s customer service was especially terrific.

So I just bought a car from a private owner this previous week. The only thing needed was a new oil change and everything else was fine with the car. So I decided to take it to jiffy lube for oil change and not even 5 mins later they denied my service because there was a oil leak. Mind you, my car didn’t have a oil leak until they touched it. Now there is oil in my parking spot since I left jiffy lube. Many people told me they will try to cause damage to get more money from you but I didn’t have this problem prior to going to jiffy lube so I believe it. now I will never return again.

Not professional. Broke glove box hydraulic mechanism when checking the cabin filter. Did not even tell the customer. Just left the broken mechanism on the floor. I would never return, and would never recommend to anyone. I feel fortunate they did not break or damage any other part of my vehicle

Prompt and professional service, exceptional knowledge of their business

Yea they changed my oil but completely forgot to screw in the engine shield and tore up the bottom of a brand new car I contacted customer support they still havent gotten back to me. Save your money go somewhere else.

GREAT PLACE FOR AN OIL CHANGE!!

Very professional and experienced. Fast and reasonably priced.

Great services john was pleasant and informative

As someone who dreads the thought of getting car work done, I was far from excited about getting my oil changed today. I expected the typical bad customer service and rude mechanic I get most places, but I was completely wrong after having Frank help me today. Frank was extremely helpful and informative on any questions that were given to him. Watching the 2 customers ahead of me I could tell that Frank was genuinely just being nice to these people and not just going through the motions. I think everyone who dealt with Jim there walked out smiling, not cause their car was fixed but because of the great customer service provided. If this is the type of employee that is produced from this location I will defiantly be returning.

Experience with jiffy lube was great didnt have to wait too long service was great.

Good customer service!

This particular Jiffy Lube on Kirkwood Highway had a line when I first pulled up. I expected this on a Friday afternoon around 3pm. I went to get a bite and came back in 45 mins. I lucked up and there was no line. When I asked how much it would be for synthetic oil for my make and model...He said he didnt know, I would have to pull up and they would have to check it out. I said cant you give me a ball park... he said no, you have to pull up and get checked out. I PULLED UP AND drove AWAY. Already cautious that they would try to convince me to purchase something I didnt need and this interaction confirmed my thoughts...I then went to Valvoline on Rt 13 in New Castle, they told me the cost with synthetic oil up front, and directed me to a website for a discount coupon...Always know a ball park price for your service prior.. there are always some snake oil salesman...name Jiffy Lube waiting...

They always provide great service and very little wait time👍🏾👍🏾👍🏾

I took my car up there today, figured I needed an oil change since my last one was 7 months ago (although I haven’t driven much because of COVID). Appreciate the honesty of the worker (I think his name was John), as he told me my oil was barely used and bc it was a synthetic blend, didn’t need to be replaced yet. They could’ve easily changed it and made $$ but decided to be honest instead. I’ve been going to Jiffy Lube for years but this experience was definitely worth noting!!

Quick and the staff know what they are doing

Very professional! They respected all social distancing rooms. It was clean and quick. I will be back!

1st time visit. These guys were fast and thorough. Explained the costs ahead of time. I also had my antifreeze topped off, very grateful for that, my heat is working much better. My windows were cleaned and my floors vacuumed. Took 15 minutes!

Great experience low-cost and fast and friendly as always

Quick service!! went back today Oct 27 2021 and the technician that was servicing the car advised me that the wasnt due yet for an oil change. The oil was still at 60% and that it was fine. He could of just did it anyway but showed integrity and honesty. Those are 2 characteristics that you to see! Thank you for making your company proud! I will recommend you to everyone!

Good place for a quick oil change just before heading to the beach ⛱

I’ve been here a dozen times and have no complaints. They are always quick and always kind.

Its was professional and courteous, and I will return...

This place is phenomenal. Mom just came back from getting the oil changed. They were fast, efficient, worked as a team, were polite and so helpful. The prices are fair. They’re honest. She is almost 70 years old and said she has never ever had service like them before !!!! Highly recommend !!!!!!!!!!!!!!

Dude at the register has a monotone voice that sounds like he is annoyed when answering questions. The guys who serviced the car were friendly and took me right back. They do not have HM synthetic blend oil. Only one or the other.

Go place to get your car serviced.

John and fellas took great care of my girl car....they are professional and fun!!

They were fast and very good at what they did loved the experience

Good brothers in this Jiffy Lube! This is my Jiffy Lube! I have brought all my care here for service!

Never go wrong coming here. Guys are honest and will look it for you. I thought I needed a oil change but just needed to be topped off. I live in MD and I only come here to get my services done. Absolutely the best

Would give zero stars if it were an option. On June 22 I received an oil change and tire rotation. When I pulled out of the parking lot the car was driving very unsteadily. I pulled over and discovered that the right Front tire was put back on my car with only two of the five Lugnuts. It was significantly malaligned and almost came off the axle. I paid $212 for the service. When I walked back to the store to tell them they gave me an attitude and very little in the way of an apology. They put Lugnuts back on the tire, but it’s alignment is still off. It has been almost a month and I’m still fighting with them to receive my refund. The manager John has been very rude, and has repeatedly stated my money was refunded. When I told him it is not showing up on any of my bank statements, he essentially said he had nothing else to offer. In the process of sorting this out with his boss. Will never go back, and could not possibly recommend them any less. I understand mistakes happen, and that’s fine. But it has not been rectified and the professionalism has been appalling .

Hate it. Concord pike sucks

Helpful, efficient $ friendly employees

The problem I have with jiffy lube is that they are always trying to sell you products you really dont need or want when you go in for one specific thing they always saying you need this or you need that thats unfair to the customer that comes in requesting service for one thing

Quick service and fair pricing.

I went to this Jiffy Lube to have a routine oil change done. While the hood was open, a technician came in to tell me that my antifreeze reservoir was low and asked me if I would like for them to refill it. I told them no. Later that day I went to refill the antifreeze on my own and found the reservoir to be full. I did not appreciate being lied to.

The work was done well but the employees could care less about the costumers.

I have to say jiffy lube has stepped up thier game and has really outdone themselves. Prices are good, service was great. And the perks they offer are impeccable. Win~winWill definitely return

I used to work for them i bought a battery from them gave me a bad battery n bought it 1/03/20 n still aint get my replacement one and i have my receipt the manger john keep tellin me they dont have my battery for my car and is not in the system

This has been one of the best experiences Ive ever had at a mechanics shop. This is the cheers version of a mechanic shop where you are known by name and where the customer service is so excellent that they remember the smallest details about your car or a story you told them the last time. They take really great care of the car, making reasonable suggestions and doing what they can for preventive care and maintenance. And then your interior is cleaned. Ive used this place about 10 times beyond an oil change for things like brake pads check engine light diagnostic and making sure all fluids are taken care of.

Very quick, just a bit pushy on the services they want you to do. Very polite and thorough though, would recommend.

Great job! Convenient location and friendly staff!

Very nice knowledgeable staff

They were friendly, fast, offered suggestions, vacuumed my carpets. Had some good laughs with the others waiting in the waiting room. Very nice experience.

The service was great, that day no wait. I would recommend this location.

I went here when I knew I should of waiting till Monday to go to Midas but I went here and when I pull my car in I ask them not to roll my window down but I am the customer and I know my car at the end of the day it is my car I ask them not to roll my window due to it will cause damage they still did it so I ask them to fix the window and he said he doesn’t have tools to fix the window so I will be taken them to court for damages on my vehicle and window PERIOD

The guys that work there is amazing. They know your name and get you in and out as fast as possible. Prices are reasonable.

They were very nice and they did a good job.

Went here on the first and got a oil change. Told them my heat was not working correctly so they said it was the thermostat. Sat there for 3 hours waiting on a part and took them two tries to get it fixed. After leaving and then coming back to still no heat and now my oil sensor is not working properly. This time they said it was the heater core. So why the heck did I waste my time and money to get the thermostat replaced just to be told its the heater core. Most unprofessional place I have ever been to. I had to get corporate involved to send out a refund check for a part I did not need.

Had my oil changed yesterday, I specifically asked them to make sure they filled my tires to the correct psi and this morning I come out to a flat tire. This is not the first time its happened. If I would have known they wouldnt have done it correctly I would have had them skip this step but they insisted they knew what they were doing. Very disappointed.

Quick and cheap for an oil change. Even vacuumed my vehicle and cleaned the windows.

They got my Cadillac running like a champ thanks jiffy lube

I was there last week. The service manager was rude to me. I had a simple oil change and spark plugs change. Now my car is barley staying on. Im actually scared to take my car back because I already know the attitude Im going to receive. But, it was something they did or didnt do. As a female its not easy to go up against men who look down on you. Thats how he made me feel. But, Im going to stand my ground on this.

Good, quick service! I used to work at a jiffy lube in Detroit, so I was leery of taking my precious Jeep to them as I only planned on taking it to the dealer! Since Jeep was closed, or too busy to accommodate me the last two times I went to them, I got frustrated and went to jiffy lube next door to jeep! They were very courteous, and come to find out the flawless jeep I bought from Jeep dealership had been serviced by previous owner(who bought jeep brand new) only at jiffy lube! I will be continuing with jiffy lube from here on out! Only complaint and why I gave 4 instead of 5 stars is because I seen no fender guards used to protect my jeep and I had dirt on my suade interior from attendants pants. Ugh annoying!

Place is totally unprofessional. They made a donation on my behalf without even asking. I have zero problem donating to charity. Ask me before you do it though. They also tried to sell me a bunch of BS that wasnt needed. Be very, very careful going here. They dont show you an itemized list of what you have purchased when they show you your total on the monitor. The only time youll see a breakdown is on your hard copy receipt, which by the time you receive it youll be whisked immediately out the door. The entire place is a hustle. Use good business practices and youll receive a lot more $ from me in the long run. Rob from me once and youll never see my $ again. Strongly advise against going to this location/business. The franchisor either doesnt have a clue, doesnt care, or is actively encouraging this behavior.

Did a synthetic oil change without telling me and my car doesn’t call for that type of oil. Additional $30 wasted because my car burns oil faster so synthetic is a complete waste. I wont be back into this location.

Very friendly people and I had no idea what i was doing but they broke it down for me and helped me make the best decision for my car thank you so much

They put garbage oil in my car. Even when I bough synthetic oil. Car broke down a month later. Mechanic said the oil was bad caused spark plugs to blow. $400.EDIT sorry doesnt cut it. You did over $400 damage and I paid top price for the oil change. And you continue to use the same oil damaging other cars

Customers Beware!Mechanics left bolts and a wratchet under my hood! Seriously?I should have known they didnt know what they were doing when they had to special order my oil filter, service taking over 50 minutes for an oil change (7 other cars came and left while I was sitting there), and the fact that the store manager said to me, your car is like a jigsaw puzzle!.... apparently, hes not good a jigsaw puzzles if he left parts sitting under my hood!Now Im off to the dealership to fix this mess and as I write this, I am on hold to file a complaint with the franchise of this location.

These guys are amazing! Seriously saved the day in my situation. My car was way over due for a standard oil change. Sunday, the last day of the weekend was my chance to get everything taken care of before the beginning of the work week. I spent the majority of the day getting my brakes done at a private shop. At 3:50 . 10 minutes before closing time on a Sunday afternoon I frantically searched for a location . I called first to ask if they stopped taking customers. With a positive attitude they told me to just make it here by 4. I cruised in at exactly 3:57 and got the service I desperately needed . I will be leaving positive words with top managers as well. Thank you so much Jiiffy Lube!

Love the service here!! The guys here feel like my buddies. And fast!!!

Said they vacuumed the car but never did.

A little over priced, very professional, not very personal, didnt find out the cost till they were done, didnt like that at all.

These guys are always pleasant and quick. Its like the Chic-Fil-La of oil changes

DONT GO!! U Have been warned.

Went to this shop to get my car oil changed. They did not wash exterior nor vacuum interior. But they claimed they did. Wonder whether they really did all checkings.

Waited for an oil change and public bathroom was disgusting AND had NO soap!! Thank God they dont serve food. 😬😷

A job well done, staff always courteous and professional

First visit today.....received coupon booklet in mail.....I needed an oil change and at Jiffy Lube I did not need an appointment. I was Welcomed with a smile and assistance. Plus the bathroom was very clean important to women. The Service men were outstanding explaning everthing....I will recommend this Service Station. Thank you for Coupon Savings.

Great service, great prices!!!

Fast, great service. NO pressure, super friendly and accommodating to my nosy 3 year old. Thanks guts, I feel better and safer already.

Manager there is extremely rude and is a cheat. Did brakes a few weeks ago and the break light was not reset. When asked why they mentioned they didn’t have the part for the sensor and didn’t charge me for the part and if I were to purchase it outside and being it back I’ll be taken care if and they will complete the job. Fast forward to today; I come into the location and explain it to the initial representative he walks me and talks to the manager and asks which breaks need to be fixed. Once the job was completed and I was about to walk out the manager told me it would cost $120 in labor and that he couldn’t let me leave without a few. After explaining my situation he shrugged it off by saying that if that was they case no one mentioned it to him and that it didn’t matter. Had to pay $50 to avoid wasting my time and I will be calling Jiffy Lube corporate to file a complaint.

Great service as always

Fast service

Excellent service and employees

Couldnt imagine wanting more from this place. All the employees are cool and courteous. They do what I ask and theres no pressure to upgrade my service or spend more.

Great customer service thanks Brendan

Always a job well done

Friendly environment ; fast service; Good customer care.

Terrible

Always fast, friendly and professional. Great guys.

THEY ARE HORRIBLE I went there for a oil change and something happens to my tire. Then they act like its been that way as if you dont drive your car everyday. Now its a light on that was not on before they put there hands on it. Stay away they will break your car.

Was transferred to a rude CSA that disregarded my question and promptly hung up on me. 2/16/2018 4:39pm.

Godawful. Got my oil changed here and the employees forgot to put the screws back on the bottom panels of my car. When I got home, I realized my panels must have been dragging along the way. I took the car back to Pep Boys and was met with a dismissive, rude response. They even accused me of tampering with my own car. I brought it to you with the panels on, idiots. The panel shouldnt be dragging across the ground when Im driving off with it, having had it just serviced by you! Outrageous. Res ipsa loquitor! Avoid these people like the black plague.

Fast, reliable, and they are willing to work with your budget.

They do a good job here

Got here and then informed that they dont do tires or anything but oil changes. Why didnt you tell me over the phone?

Quick service, friendly staff!

We have been using this location for the past six years without a problem, that is until the most recent time. I had my oil changed six weeks ago and discovered oil on the garage floor. Upon inspection, I found the oil change cap was crooked due to being put on incorrectly and the oil drain plug was loose and visibly leaking. Fortunately, I caught this relatively early (only a quart lost). It would have been a very expensive problem if I hadnt noticed it.

Every employee was super polite and personable!

I always have a good experience

Quick and friendly service.

Fast service but not so good, I when to this place yesterday and believe it or not the guy at the front desk was sleeping on the keyboard of the computer, I had to tell the guys who were servicing my car to put the oil that I want and when they done I wait five minutes and nobody came to ring me out so I had to tell the guys that did the oil change to take care of me because the other guy at the front still sleeping, his coworkers came inside trying to wake him up but nothing, o dont know but he was either drunk or on drugs, unbelievable.