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Party City
4715F New Centre Dr, Wilmington, NC 28405, United States
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Party City
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Mi
Review №1

I ordered my daughters 1st birthday balloons at this location, and the employees at Party City were great to deal with! The store manager was very helpful and super friendly. I was trying to decide on a color and had my eye on one in particular. The store manager blew up the balloon and let me take it home to show my husband. The balloons turned out amazing and picking them up on the day of her party went perfectly. I highly recommend this location.The color of the balloons I ordered was Rose Gold Pearl.

he
Review №2

I went in to pick up four simple foil balloons. There was one staff managing the balloons and checking people out. There were four or five staff at the back of the store unpacking new inventory. After paying for my purchase and wandering the store for 10 minutes, my balloons were not ready. The staff kept having to go and check people out at the front. I finally said that I needed to get back to work. Another 10 minutes before somebody from the back came and helped to get the balloon orders completed. Took me 20 minutes to get for balloons. Horrible customer service and poor management.

Je
Review №3

Their selection was pretty slim and picked over but they staff was able to help me put together something perfect for our gender reveal party and it was perfect!! Nothing fancy but lots of fun!!!

De
Review №4

Purchased red balloons on Saturday for my Halloween theme. The lady at the cash register told me they would float for 2 days with no problem and within 24 hours the balloons were deflated. No refund

Ly
Review №5

We had such a great experience because our cashier Ms. Constance was such a huge help. Even after a customer before us cussed her out, she was super helpful and gave us tips on how to have our balloons set up and what would look best. During such a busy and stressful time it is nice to see someone who is so composed and focused on creating a phenomenal experience for customers. Ms. Constance is a gem and should be treated as such. She is an invaluable member of this Party City team and is the reason we will continue to shop here.

He
Review №6

The senior Associate with the balloons was great. I was very happy with the way they took care of me

Ca
Review №7

Trash customer service. They made a mistake on an order that I placed and refused to refund me the money so I could get it replaced. This is with screenshots and proof of their mistake. This company is a scam.

Ca
Review №8

It was confusing to get what you needed at the balloon counter (no clear instructions, crowded, very busy staff), but not hard when you knew the process. They had a standard variety of themes (didnt find what I was looking for, but not faulting them), some things were overpriced (like balloons), but others were reasonable. They were very busy. I was able to buy a balloon bouquet but couldnt get it filled there because they were very backed up; had to find another store to fill them and essentially paid twice for the helium - no discount given when they couldnt fill for me.

Da
Review №9

I loved every bit 😍 the balloon delivery was my favorite!!!

Je
Review №10

Im not sure if the shortness of staff contributed to half stocked shelves, no organization and one loud, rude cashier but this was the case. It wasnt always that chaotic.

As
Review №11

Lots of party themes to choose from. The staff was friendly and very helpful. Made grabbing things for a birthday party easy and prices were good too.

Di
Review №12

Like other stores product inventory is low. Workers are very helpful.

St
Review №13

Easy online ordering process for big balloon bouquet for my brothers 40th. Samantha delivered the order--she was awesome! Confirmed location and shared in fun of surprising him. Great experience!

Jy
Review №14

Party city is my go to spot for supplies with my event planner DBBD rep., She always finds what she needs, the staff is always helpful and the blessings keep flowing! Thanks for all you do...check out jystaorc.com loco Onos for more community info and resources...Help us keep giving back ...Toni😇

Je
Review №15

Nice staff & selection.

Ju
Review №16

This is the second time I’ve ordered balloons to be delivered from Party City here in Wilmington N.C. and both times have been a great experience. On time and delivered with care for covid concerns. Both times have been during covid, once in August and just today. Excellent service!!

Pa
Review №17

This is the only party stor e in town love it.

Te
Review №18

Paradise for Halloween shoppers

Ka
Review №19

It was CRAZY on Halloween week. Great service, especially with costume pick out. Only reason its 4 not 5 star 🌟 is because I spent 30$ on a 9yr Olds outfit and it DID not include 2 of the items it said it did on the box. 2 very important costume items. And yall know how kids are, especially when you cant try on the costume or check the bag until after check out. And NO returns. But we made makeshift things work. Store is clean even with the 100s of people tearing things off the shelf. 👌🏻🦇😊

Gl
Review №20

Kelli was so helpful and got my balloon delivery rescheduled on short notice! She called me back to confirm and was awesome in every way. Thank you, Kelli! 💃

Sa
Review №21

They are having to handle a large volume of orders unexpectedly and still giving great customer service. Good work day shift ladies!

Ch
Review №22

Good selection of party supplies and Halloween costumes but they were out of most the sizes I needed for my 6 year old

Ch
Review №23

Its a little barren

Al
Review №24

Very helpful employees, didnt have many boy size medium though. Will need to keep looking. That what a iget for going at the last minute.

Si
Review №25

Me and my mom stood in like for about 17 minutes when there were employees standing around. I normally dont complain about that because I work in retail myself but they werent working. They were just standing there talking.

Le
Review №26

Absolutely excellent customer service delivered a great experience

Ma
Review №27

You can get anything you want in here as far as balloons and party favors come on in and enjoy feel like a kid again

R
Review №28

Celebrated our 6 years in business

Co
Review №29

Large selection of party supplies.

ja
Review №30

Best place to go for all your party needs.

Pa
Review №31

Order online ahead of time so you dont have to wait. They will work hard to get you out quickly but they are blowing up a lot of balloon orders.

Ly
Review №32

Over priced

St
Review №33

We went in to get some big hanging decorations. They had two big ones and the guy checking us out took the decorations down from the ceiling. Great job

Al
Review №34

I was there Sat morning right after opening and, as always, theyre very busy right from the start. But, the 4 employees that were there, 2 on the check out and 2 on the balloons, were very, very friendly and attentive. Real customer service!! Thats a rarity here in Wilmington where we spend our money. I wish I could have recorded the 10 mins I was there. Alot of businesses would see what real customer service is. Thank you very much!!

Li
Review №35

Terrible service

Da
Review №36

Great place for all your party needs. They have isles of stuff that will make your party or event come alive. So if you got ideas they have the supplies or substitutes that will make your party/event one to remember.

Lo
Review №37

TyAsia was very helpful and friendly. She answered all questions effectively and gave great advice on decorations!

Ma
Review №38

Tons of costumes and a wide selection of all things holiday related. We were able to find a flash costume for my son when no one else had it. 5/5

KC
Review №39

Helpful staff, put up with our last minute shenanigans trying to find the right balloons!

Je
Review №40

Went to party city today to shop for graduation items for a party next weekend. While my trips to this store hasn’t always been pleasant due to rude employees, one employee in particularly today needs to be recognized. While I was never asked if I needed any help the hour and half I was in the store today, the cashier (didn’t catch her name. graduating from Laney next weekend) was amazing in checking me out! Super super nice and the sweetest personality! We need more employees like her. I could almost say that I could have had the worst experience ever in that store and she could have made it better. Thanks to her, she made my trip worth it all and just put me in the best mood!!! Congrats again to her on her graduation Saturday and a huge THANK YOU TO HER!

Eb
Review №41

Cant give less than one 🌟 the people apparently profile you and follow who they want around the store. Wanted to get balloons but they have stopped mixing colors with the dozens. I called Corp and they said they do mix bc of that being how people decorate but no one has followed up in over a week!

Mi
Review №42

Im not much of a shopper for decorations so its not easy for me to rate the experience. I went their looking for a Halloween costume for my son. We did not find what we were looking for but they were very helpful and had a great selection. I would go back again.

Be
Review №43

Thank you to Trina and all of the staff who helped me from start to finish with my purchase and was there with any issues I had throughout the process! Management and all team members were incredible from the moment I walked in the store and up until I left.

Ma
Review №44

They have just about anything you could need to get a good party going. Except doggie party stuff. Was told that I would have to order that stuff online.

Ka
Review №45

Good selection of helium balloons for birthdays. Baby shower has decent choice also(helium).

Ch
Review №46

Store didnt have much do to the holliday but staff were amazing. From walking in to trying on my costume to paying overall great experience. I would recomend this store

Ja
Review №47

Great place for all your party needs. From party favors, to candy, balloons, decorations for babies up to weddings and major anniversaries. Staff is friendly and knowledgeable.

Li
Review №48

Staff very friendly. Store well stocked.

Na
Review №49

It was good

Mi
Review №50

The two workers that helped me were very pleasant

Hi
Review №51

Need more help employees very friendly.

Ch
Review №52

Always friendly, & offer their assistance. Great sales on items.

Me
Review №53

What horrible customer service

Br
Review №54

Perfect. Found shredded pink confetti paper for stuffing baby shower gift bags!

Ch
Review №55

Good place to get standard party items.

Cr
Review №56

Love This Place! Has Everything You Could Possibly Need For Any Party. Prices Are Fair

Ra
Review №57

I love party City. The employees are nice & they have great stuff I usually need/want for my kids parties at a reasonable price.

co
Review №58

Helpful

an
Review №59

Not a lot of people working. But its easy to find what you need.

Je
Review №60

Great customer service

CH
Review №61

Everything you could ever imagine you need for any occasion. Prices are compatible.

Gr
Review №62

Always clean and organized, this store has everything we needed for our daughters first birthday. Thank you for helping out!

Ca
Review №63

Great selection and lots of inventory but their prices are high.

Sh
Review №64

No invitations?

Ra
Review №65

They have such a large selection easy to find what I needed

Ho
Review №66

Love this store! Anything you need for a kids party, including ANY color candy you could ever need and lots of the older retro stuff.#balloons #candyineverycolor #retrocandy #partystuffgalore

Da
Review №67

Good but prices are pretty high

ka
Review №68

It will really heat up the procces for birthday s

Sh
Review №69

Bad attitude. I will never step foot in there again.

Ma
Review №70

Fun store to shop in, especially when youre shopping for stuff to wreck a co-workers office for his birthday.

Ka
Review №71

Party City is a rip-off, get your balloons from one of the dollar stores. Too expensive, takes too long and they want tons of personal info just to complete transaction. Annoyed 😤

ql
Review №72

Had to return wedding items due to canceled wedding, a very tough time but Trina made it very smooth and easy. She is an asset to this store!

Je
Review №73

Never have stock

Ja
Review №74

Large selection of all kinds of party supplies.

Sa
Review №75

Party City had the best selection of Halloween items .

Pa
Review №76

I always find what I need here.

Ja
Review №77

Lots of Halloween items in stock.

Al
Review №78

Very under staffed and the checking out process is a nightmare. But its the only party supply store in town so youre stuck with their outrageous prices and inefficient store.

Li
Review №79

Found exactly what I wanted.

El
Review №80

Love their Halloween selection.

Ch
Review №81

Great place to get party supplies!

Bo
Review №82

Find anything you might need for a party under one roof

Ca
Review №83

Bought balloons, staff was very rude and the balloons were already very deflated by the next morning. Next time I will go to dollar tree

Ci
Review №84

Lots of costumes not in stock, one costume was in stock but half the pieces were missing. Staff was helpful and apologetic that they didnt have what we were looking for.

Ga
Review №85

Soo freaking expensive wont ever go back Wal-Mart is cheaper

An
Review №86

Great selection but high prices

Pa
Review №87

Have all your party needs

An
Review №88

Friendly and helpful staff.

Ju
Review №89

Customer Service was just terrible. Bad attitude and not a Party City Vibe

Om
Review №90

Friendly and nice to go.

Am
Review №91

Great selection of Halloween decorations

Sh
Review №92

Party City has everything you could possibly need for a party

Ed
Review №93

The staff are always helpfull

Br
Review №94

Woman named Brenda, on management, which is shocking; had the worst attitude I have ever seen. I feel sorry for the sales associates, that they work with a woman that has the nerve to talk to customers the way she does. I can only imagine how she treats her staff. I was in there two days in a row, she talked to me and several other customers, like we were beneath her, which is comical to say the least.

li
Review №95

Meh 😒

Az
Review №96

LOTS of goodies for all occasions!

Bo
Review №97

Need party supplies. The staff here with hook you up with dag gone everything

To
Review №98

Pick out ballons only to find there sold out!!!

Ed
Review №99

Rude staff and overly priced.

Ma
Review №100

As little extreme on pricing you can get online deals a lot cheaper....

Information
36 Photos
100 Comments
4.2 Rating
  • Address:4715F New Centre Dr, Wilmington, NC 28405, United States
  • Site:https://stores.partycity.com/us/nc/wilmington/party-store-pc1057.html?extcmp=GMBlisting_NC_PC1057_organic
  • Phone:+1 910-202-6178
Categories
  • Candy store
  • Party store
  • Costume store
Working hours
  • Monday:10AM–8PM
  • Tuesday:9AM–9PM
  • Wednesday:8AM–8PM
  • Thursday:10AM–6PM
  • Friday:10AM–8PM
  • Saturday:10AM–8PM
  • Sunday:10AM–8PM
Service options
  • Curbside pickup:Yes
  • In-store pickup:Yes
  • In-store shopping:Yes
Health & safety
  • Mask required:Yes
  • Staff wear masks:Yes
  • Safety dividers at checkout:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
Planning
  • Quick visit:Yes
Payments
  • Debit cards:Yes
  • NFC mobile payments:Yes
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