So thankful I got a free phone from AT&T as my 2G will be inactive in Feb. I took it to the AT&T retail store so an employee could completely set it up and transfer all my data and answer my questions. I asked about a screen protector and case and both were in stock. Darren helped me and Im a very satisfied customer.

I usually dread the lines and wait associated with adding new lines and/or upgrading phones. This location however was fantastic. No long lines. Rachel was super friendly and so helpful. Handled my issues so much more efficiently than ever before. Maybe there’s hope!

DARREN was very helpful with details regarding a new SIM card. I would definitely recommend him to answer any questions needed.

So rude. Wouldn’t answer questions. Got annoyed with us and hung up.

Awful customer service. If I could give zero stars I would.

Shaquita was very helpful. She helped me figure out the plan I needed quickly, and made the whole process super easy.

The store employee was multi tasking and helped 4 customers all with different things quickly, efficiently and he knew his stuff. I was totally impressed and Im an ATT retiree.

Good friendly knowledgeable staff. Good service but they forgot to tell me about the hidden fees.

ATnT is just plain out horrible. I don’t have any experience dealing with this store but internet/cable division is horrible to deal with. They can never keep an appointment and they don’t even call you to tell you that they can’t make it or change your install/wire dig date. I have to call after waiting hours to figure out it was rescheduled. This is HORRIBLE CUSTOMER SERVICE. Never did I have to deal with so much BS. I should have stayed with Spectrum

I came in here to get a screen protector replacement and they told me I would get FREE lifetime replacements when they sold the $50 product to me but when I went in they lied to me and told me they costed $8 when i needed a new one. So fine. I paid the $8 to a guy named Darin. Darin did a terrible job putting my protector on and there was bubbles everywhere. 1 day later the protector was a mess so I went back to him that week and he refused to fix/replace the screen HE PUT ON POORLY without me paying another $8. Absolute waste of my money. They are trying to rob you. Thanks a lot Darin. I’ll be praying for you.

Incredibly rude employees. So disrespectful it was ridiculous.

Went by this store to get my phone take care of and they had a price of paper with little tiny writing taped to the door saying they woul be back in an hour. I went to the ritzy part of town thinking I would get some service on this overpriced phone to be sitting here waiting for them to stop smoking pot in the backroom?

Fast. Informative. Kind. Connections founded on Graters Ice cream. All around great service. Highly recommend this location.

This store is supposed to open at noon on Sunday. I arrived at 1:50 and a sign on the door said ‘out for lunch, back in an hour’. No information about when that hour started. I did some other shopping and found it still closed at 2:10. The store is supposed to be open and it isn’t. I’m very frustrated.

I came into this store back in September of 2019 hoping to get a good deal since at that time the company was doing the BOGO sale which was buy one get one on a family plan. When we first set up the plan we were informed that the bill would be a bit hire than normal which we were okay with due to installation fees. As time went on we noticed that we couldn’t see our upcoming bill in the app so we went to a different store (due to moving) and they kindly informed us and as well shocked that we were being well over charged for over a year because to find out they (the manager)never really put me on a family plan it was two separate plans. They told us that we had been charged for two separate family plans when it should have just been one. They quickly fixed it and informed us that in order to get a refund or reimbursement we would have to go to the store where it had happened. The next day we drove TWO HOURS to speak to the manager about what happened (this was 4 weeks ago). He also acknowledged that it was wrong and would send a “ticket” and escalate the issue to corporate. After a week we called back to see if there was any update on our problem and he seemed to know that it was me calling because he sounded a bit rude and brushed me off the phone saying that he should know in a couple of days. Well it’s been 3 WEEKS!!! And I have yet to hear anything from him. I HIGHLY suggest not coming to this store for business at all and DO NOT trust the store manager!!!!

Excellent customer service by the 2 associates in handling my girlfriends account.

My mom and I have been long standing ATT customers, and we’ve been to several stores and to be honest we always dread going in because it’s always such a process. That was until we walked into the ATT store in Mayfair shopping center in Wilmington, NC on December 30, 2020 and had an OUTSTANDING experience with Darren H. This was hands down the best experience we’ve EVER had!Darren was professional, proficient and demonstrated outstanding customer service! The purchase and transfer of my moms phone was under 30 minutes! Darren’s positive personality made this an exceptional experience, he truly listened to what my mom wanted and didn’t try and up sell her anything. He offered recommendations and suggestions and gave his honest opinion for products she was interested in, she never felt pressured. It was a smooth seamless process that we absolutely appreciated. Darren delivered TOP NOTCH customer service and he is a true asset to ATT!!

Holy Customer Service Batman! After being very disappointed with AT&T in general, Ive been a customer since the original iPhone came out, after my incredible experience with Alex at the Mayfair store, Im almost a believer again in AT&T! What I want to say that was most impressive is how she handled a customer that was coming in not happy (ME). She let me talk, seemed empathetic of my situation, but what was incredible was she was working the problem the whole time I was ranting and raving. If she is not a manager, AT&T you should look at this person for that position, she has the skills, temperament, and intelligence to take care of customers. I came in upset expecting another horrible experience from AT&T and I left feeling better about staying with them. Its people like this that can make a company soar above the rest. She deserves an A+ for customer service! AT&T after trying to leave you for Consumer Cellular, Alex single handedly brought me back into the fold! You should study this person and use her as an example to others of how real customer service works! Thank you Alex for giving me such great service. Heres a song for you! Although its called Working Man, lets pretend for you, its Working Woman because that is what you are and you should get major props!

I am visiting from Nags Head North Carolina.My beloved daughters and granddaughters live in Wilmington.My daughter Lindsay Cheshire suggested I visit the AT&T store at Mayfaire Wilmington NC.I needed to upgrade my phone.Alex had knowledge of all products and her service was professional and kind.Alex is the best! I felt like I gained a new I Phone but also a friend.I also met a fellow customer of Alex’s,Ms. Susan G.She told me Alex is Her “go to girl” who assists her with many trouble shooting with her phone too!I would highly recommend Alex and her team!I hope AT& T Recognizes team members that go beyond the call of duty?I would pay her a bonus. Alex is an asset to AT&T.⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️Sue Goodrich

I would give negative Stars if I could. I had to pick up my phones and walk out because of the attitude and lack of assistance from the employees. Not to mention my account is supposed to have added extra security, he didnt even question that about me and just sent me a link to change my pass code. I suppose have beefed up security because it was hacked before. I wish I knew the guys name. He had a long long red hair and a beard. I will be calling corporate.

Darren, the manager, was very helpful in correcting our ATT&T bill.

James extremely helpful and patient. Thanks James you are awesome!

Customer service was great. Definitely know what they’re doing and got me the best deal possible. Definitely recommend going here.

Very helpful and knowledgeable staff quick to solve problems and very eager to help. Great experience with staff!! nice and Clean environment as well. Looks like the employees care about their place of work. Would definitely recommend this location to others

Alex at the AT&T Mayfaire Wilmington NC store was awesome. First spoke on the phone and later came to the store. She was extremely helpful in my purchase of 2 iPhone 11 Pros. Explained the various plans for an upgrade as well as additional features like insurance etc. Slex was also helpful in selecting accessories. Very pleasant young lady who knows her products.

I stopped in to get assistance switching from my current phone to another phone that I already owned. So there was nothing in it sales-wise for the staff...it was pure service, and the help I received was exemplary. Brianna and her co-worker (apologies for not getting both names and hope I got at least that one right) were professional, competent, and kind. They smoothly transferred my phone service, set up the newer phone for me, and even lent me an umbrella to get back to my car in a sudden thunderstorm :) It is easy to see why this authorized retailer is so highly rated. Thanks, ladies, I appreciated your help!

Darren was a huge help accommodating with what I needed help with! It was great, quick, easy experience. I will return here for any of needs dealing at AT&T.

Our previous carrier was telling us if we upgraded our phones it would increase our bill $120 more a month. Elizabeth, at this store location, was able to find us a more affordable plan while combining other services (cable/home internet) as well. Not only are we now saving $30 each month...we have new phones with the storage we need. Everyone there was very respectful and understanding of our needs. I would recommend this switch to anyone!!!

Easy peasy. Skip the phone hold and pop in. Darren is the bomb! These guys will set you up with a smile and no worries.

Bar far possibly the best Customer Service Ive received in any industry. JODY was exceptional. He helped my mother and I trouble shoot many cell phone issues. We were traveling from San Francisco for my sons wedding and needed an iphone upgrade. He assisted and then some. JODY helped me capture precious moments with my son. Will be forever grateful for making the iphone purchase experience a lovely event. JODY I wish you the best in life. You are incredibly smart and a kind person with exceptional customer service talent. - Cheers to your success sir.

Updated 07Mar2020: We have been calling at&t every months since we switched carriers to fix our bill bc our account was not set up correctly from the beginning. Very frustrating. Should have stayed with T-mobile, at least they knew what they were doing and were very helpful.I wish I was able to give AT&T in Mayfair a negative rating to show how bad our experience was switching plans. We arrived at the store at 12 right when they open on Sunday, first customers. We found out about the deal we wanted but the representative was not helpful at all. While he was “helping us” more customers came in and he didn’t even say hello to them. He signed us up for a wrong plan, not what we asked and not what the current promotion offered. If another representative at another store didn’t catch that mistake we would have been charged for our new phones instead of getting them free with the unlimited plan as the offer stated. Secondly, a wrong number was ported and we didn’t figure that out until getting home which meant we had to drive back to the store to fixed the issue. which is not a big deal, mistakes happen but when we arrived the representative made us call the company they use to port numbers and for us to explain the whole situation, which is insane, and figure out how it needs to be fixed. He was not able to fix it and we had to return one of our phones, and bc they didn’t have the phone we wanted anymore the representative sent us to the store on college road advising they will be able to fix the porting issue. Guess what??? Bc the store in Mayfair is a reseller and representatives on college road were NOT able to fix his mistake. We ended up getting a correct number ported and got the new phone. It took us a whole day to get something done that should have taken 2 hours max. But, that is not all. We had to go back on Monday to the store in Mayfair for them to remove incorrect number and I will have to go back when my first bill arrives because nothing was done correct and they will have to correct our bill. A lot of waste of time could have been avoided if a knowledgeable representative was working.

Super nice people.

My brand new S8 screen had cracked, even though I had a screen protector that my phone carrier store had recommended as the best and strongest. But when I dropped my phone, both the protector and my screen shattered. That should not have happened. So I went to the AT&T store at Mayfair and Elizabeth was able to help me in a hurry! She gave me advice on how to go about fixing my screen and actually gave me knowledgeable information on different types of screen protectors that would best fit me. Thank you for your help!

They deserve zero stars. We took advantage of the BOGO deal they had going on the iPhone 10 in March and got 4. We later determined it was a fraud when we received our bill. We are being charged for all the phones. Called Att, went to the store etc. No Help!! Every time I call customer service, they tell me something different. Biggest cluster I have ever seen. I don’t know how they stay in business! It’s awful! And the store employees are just there to sell. Once they sell you a phone then it’s over after that. They act like everything is out of their hands from them on.

Great group of guys at the Mayfair AT&T. All extremely helpful and friendly, especially Christian. Easy experience purchasing a new phone and needed accessories!

I was having issues with my phone and cellphone bill. Went up to the store after talking to their over the phone customer care, who made it even worse, and they helped me out and explained the bill to me. While I was there Darren even went over other options and helped save me money by getting DirecTV. Everyone in the store I encountered was very polite and professional. Definitely going to be coming back to this store for all my wireless and TV needs. Thank you Darren and team!!!

The hardest part was choosing what color phone I wanted! Thanks to the knowledgeable staff changing data plans, phones, and internet/satellite was made very simple. Everything is now cheaper and easier!

Found out their BOGO was a fraud. We have been charged for the second phone of almost $1,000! Called AT&T, they cant help. Were told to go back to the store! Called the store and got no answer! Have been a great customer since 1985. Sadly, will be reporting this to the State Attorneys Office.

Darren misled my wife and I. He said the fiber optic service price stayed locked in and had no introductory price, it remained the same as long as we kept service, must keep 1 yr contract. It is typically fifty dollars and we would get it for thirty five. Not true. Corporate said, The price increases from fifty dollars to eighty dollars after the introductory offer expires. It was never thirty five dollars. We spoke to corporate after getting the bill on time. They said they didn’t know if we would get it corrected or be refunded the difference he promised. Misinformation number one.He said my military discount immediately applied upon verification - not true takes two to three billing cycles, unsure if credit will be applied to account. Misinformation number two. He said he verified my discount after I gave him my I.D. in the store. Misinformation three. I have had to verify it three times over the phone. So that may be an inept system flaw or lazy customer service. I will let that one slide Darren. He did say we were all set though. Were we?He said it was a quick thirty minute install if we had spectrum previously. Misinformation number four It took four hours to install and the cable is still laying in my yard. They have had to come back already to fix shoddy work done by the previous installer. I’m frustrated can you tell? Darren said they would bury it upon install most likely. It may take two weeks to get to it though. The first installer said four weeks and put an order in to bury it. He didn’t put it in. The customer service rep then said it would take four additional weeks before the line gets buried. They didn’t put it in either. Since the original installer didn’t put it in and neither did anyone else we are looking at nine weeks. He told us there was not a data cap. Guess what, there is. Seriously. Was he in training? Where were his trainers? Was it that guy sitting in the corner on his phone? Read my other reviews and you will see most are encouraging. Come on AT&T you can do better.

I would give them zero stars if possible. After this store sold us a plan and a BOGO that AT&T refuses to honor we are now being told that they do not have a copy of our contract that we signed. After speaking with AT&T customer service, we were instructed to get a copy of the contract from the store. Again told no as they didnt have it. Told it will be 5K to get out of our service and switch to different carrier. So first stop is google review, then Facebook, the BBB and NC Attorney General. If you buy anything from this store make sure you have it in writing before leaving.

Jody, was awesome....Great customer service and a very positive attitude! Caring enough to bring me a chair (without me asking) because of my leg injury while there were other chairs taken(he found me one!)....I LOVE ATT MAYFAIR, NEVER HAVE ISSUES HERE!!

My experience was very unpleasant in this store. The staff member who was “helping” me today was very stand offish, couldn’t be bothered and was completely lacking knowledge that would assist me with my account even though he had my account information in front of him. He was much more interested in his drink and his hair and really had a negative attitude that makes me not want to go back into this store again. I observed him with a couple before me and it was embarrassing to me that he conducted himself in the manner he did toward them as well. I felt bad for them as he stood with his arms crossed standing back away from them and was again seeming to be bothered to be there. They were being nice and just had questions like any customer would but his body language and responses were very annoyed and off-putting. Anyway, I will not be going back to this store if he is present as I do not go into a situation where someone is supposed to be courteous and helpful to be treated as if I’m a nuisance and interrupting someone’s “me” time even though he is supposed to be working to help customers.

Great service and great communication. Very helpful when it came to getting support for issues I had for android. Thanks again for all your help!

THE BEST PEOPLE EVER!!! Everyone should go here. Awesome customer service. Awesome environment

Disguised as a retail AT&T store, but truly a 3rd party service provider, with limited services - limited # of SIM cards in-stock, etc

Breanna went above and beyond to help me today.. I was in and out and had a new phone on the way before my lunch break was even over. Knowledgeable and courteous-- so happy I went to this store !

Waited over 2 hours just to get to the front of the line at this store. The service is ridiculously inefficient and incompetent. Individual working there is too busy telling stories amongs the customers to care. Is it impossible to have more than one person working at a time? This store makes me want to drop AT&T and DirectTV like a bad habit. This store makes me truly question how this company makes money.

Complete joke..Was greeted my a guy in a Tshirt who looked unkeot. absolutely had no knowledge

Very nice store! Employees very helpful, manager so friendly and knowledgeable. I will be recommending to everyone!

James is exceptional in customer support and service. Glad I switched to ATT from Verizon!

My problem involved a particular sales associate when we bought a new phone for my wife. She was transitioning from apple to android. For a full day, she wasnt receiving texts from other iphone users. I spent 1.5 hours on it and finally fixed it. It involved switching the SIM card around and changing some settings on the iphone, which the sales associate should have known. Also, he signed us up for $12 a month of phone insurance, which he never asked, nor did we agree to. I only knew because the insurance company sent me an email.

I went there to make a payment and there was only 1 person behind the counter helping someone so I waited for my turn patiently until another clerk came in, gave her the phone number which she entered into the computer but then turned around and started helping someone whod come in after me and was already been helped by the other clerk as of I do not exist. Very poor customer service

One person running the the store on a Friday night. How many phone sales does one have to wait through to buy a simple car charger. Wont be back.

Had a great experience with Elizabeth upgrading my phones. She was so nice and helpful. Please ask for her if you visit.

Friendly staff and quick service when buying a new phone! Recommended for continuing at&t users

They are giving away free phones Yall!! This is serious, Darren helped me get going with a brand new ZTE Maven 3!!! This phone is sweet and reminds me of my old Galaxy!! So glad I left T-mobile, I hate Magenta!!

Great team! Excellent customer service! Assistant Manager and Sales Reps are problem solvers! Always my go-to location for AT&T support!

The staff is awesome! They took so much time to help me with all of my billing questions and helped my wife with her new phone. 5 stars all day long

Darren and Sean are great! Best phone company service I’ve had in a long time.

Sean and the other employees at the AT&T store at Mayfaire are excellent. Sean was very helpful and got me set up for cable in a timely manner.

Great store and they were very helpful with all my needs!

Always the best service in town. Especially when I have issues and little time. Thanks Christian!

Great service!! Love the customer service, great deals and very helpful.

Bria provided outstanding customer service! Great location.

Very clean store filled with amazing employees who are always sweet and willing to help. I highly recommend this location.

Excellent customer service and friendly employees. Destiny was very helpful!!

Sean helped me get my new phone easily!

Best at&t ever...made my bill go down and they gave me a discount on my phone case. Really nice people.

The store was amazing i had Verizon and switched over my phones they made the process simple and easy, I couldn’t ask for a better experience !

Service is horrible. This is a very small store with usually only one person working. Ive stood in line for an hour on several occasions until I eventually just leave. They are only a retailer, so it is much more worth your time to just go to the store on New Center drive.

So So Bad.I should know better....

Wonderful staff, always willing to help and give the best customer service.

Great and helpful staff!! Christian and Jody did an awesome job!!

Clean store. Great place to upgrade or add a line. Everyone was so polite and concerned with my needs.

Great store, they are so wonderful and helpful! I would give them 10 stars if I could !!!

Knowledgeable staff, nice and clean store, professional staff, what’s not to love?!

Ask for James, he is awesome!

Great service and knowledge from the employees. Was very pleased with my purchase and give me a discount on my bill from my job and I didnt even know it!

Always great service will go out if their way to make sure what you need gets done.

I had a wonderful experience, they were very informative and helpful, I love this location.

Fast service

People are nice, but no loyalty to long time clients. Charge absurd fees without pause. Big N-O for this location and AT&T in general.

Staff was very welcoming, informative, and helpful.

I had a pleasant experience at this AT&T store they made sure I left the store well taken care of. Thanks guys for all your help!

Very knowledgeable staff with new management. .great experience and a lots if inventory. .

I like it, I love it, I want some more of it!! Billy Ray Cyrus

Matt was awesome and very knowledgeable!

This is a fantastic place to get results! I stopped by a few days ago after talking to 3 costumer service reps on the phone, and a visit to the corporate store on College Road. The corporate store manager, Nadal, wasnt helpful at all besides pointing me to the direction of manager April, at the Mayfaire Town Center location. April was able to resolve all of my previous phone issues with diligence and care. I almost decided to no longer be an At&t costumer after ten years of service, until I met Apri, whom took the time out to address my concerns with my iphone issues and seek immediate results. This store is an excellent center and I recommend to all in the area. Ten Stars to the staff at this location!

Wonderful staff, I was very pleased with my experience. I highly recommend this location.

Great customer service! Fast and knowledgable employees!

Fast, friendly, and professional!

The store was clean, well staffed, and the employees were both knowledgeable and courteous! Thanks AT&T

This retailer lacks a basic understanding of account management and seems to have very poor communication with corporate and customer service. They were completely incompetent in helping me solve my problem and sent me out the door with no clear next steps.

Very helpful and quick service.

Staff was very helpful and polite.

This store is so clean the manager is awesome and I loved my experience!!!

Great staff and awesome customer service!!

Super helpful and great customer support

Came in to the store looking a screen protector. The employees were friendly and very helpful

Went I to purchase new phone due to my damage on my current phone. Employee was condescending and after I got through all of his double talk. He told because I use prepay service their was not a single phone he could sell me.