Justin and the entire Hyundai team were fabulous to work with. We don’t buy cars often and a third row SUV was new territory for us. Justin answered all of our questions and made the experience so easy. I highly recommend purchasing from this team and although I don’t expect we will be in the market anytime soon - I’ll be sending all my friends here! Thanks to you all!

Pros:Able to schedule appointment online for when I wanted the work done.Took my car in at the appointed time.Quickly made the recall repair.Cons:None that I can think of.A+ service experience

We just recently bought a Hyundai Palisade from Parkway of Wilmington. Our salesman was Hunter and I found him to be courteous, professional and very knowledgeable. The whole process was very pleasant and hassle free with no pressure that usually comes with buying a car. Ryan in the financial department was equally awesome to work with and the process was hassle free and pleasurable. I would highly recommend Parkway of Wilmington if you’re in the market for a vehicle. Sales personnel and supporting staff are awesome!

Truly the best car buying experience ever! Justin made everything super quick and simple. I went in knowing what I wanted and we were able to get everything taken care of within an hour total. 100% recommend Parkway Hyundai! Thanks for the excellent service, I love my new Elantra!

Great customer service, knowledge of product and did a no pressure sales approach to help us buy a car. Our sales rep Hunter was very attentive, spent time with my wife and I, and the sales manger was equally attentive. For the record, we came in to get repairs to our car and walked away with a new Hyundai! Make sense, for us it certainly did!

Trade-in value as quoted, car price as quoted, no hassles, no surprises, fairly short process, and we left with a 2021 Hyundai Sonata Limited 1.5T. 5k miles in the car, and it is a technological marvel. I can and do absolutely recommend Parkway Hyundai. Thanks Matt Woolf, et al, for a (rare these days) good experience.

Good service, good staff. Except for not giving the complete picture of the cost of service before having customer authorize, I have been satisfied.

I love this dealership. Justin went above and beyond to put me in the vehicle I wanted. I will definitely recommend this dealership to my friends and family. Thanks Justin!

Unexpectedly I had to drive my Palisades from South Florida to Wilmington. Once I was in Wilmington I realized that I would exceed my mileage for my complimentary service before I returned home, which would have voided my service plan. The dealership was already booked for the next 4 weeks but after explains my situation they got me on a moments notice to keep my plan from being voided!! Much appreciated!!!

I love my new car. Mike was so helpful, he even gave me a ride back from the airport after dropping off my rental. I was given the information I needed to make the right decisions. I am pleased.

This place is NOT what you expect from a dealership. To preface this review I went to Hendrick Mazda in Wilmington one week before and it was an absolute nightmare. So I was skeptical about another dealership. Well, I emailed and requested an application for a lease. They had me approved in minutes. I drove down and they had the two cars for me to test drive ready to go. The salesman Jimmy Todd, was knowledgeable about the cars, professional, very friendly and just like the others I dealt with here, very down to earth. I leased a brand new Sonata Limited and LOVE this vehicle! Wow. They were quick with the paperwork, the finance person was great, not pushy or upselling anything. I forgot the finance guys name but him, Jimmy Todd and Brent (a sales manger I believe) made this an EXTREMELY pleasant experience. I hardly ever write reviews but these guys and this place deserve a good one.

I love my new ride!! Thanks Justin. You rock!

My wife bought a new Tucson. Quick, easy purchase. No pressure. No hassle. This will be her third Hyundai in 24 years.

Bob Hart, did a fantastic job. Over and above what I expected. I recommend him to anyone looking for a Hyundai, and an excellent, experience.

Dropped off my Hyundai Sonata here on a Sunday early July 2021 with a flashing check engine light which suddenly occured while traveling for vacation. Received a call next day from the service department notifying me of an engine internal bearing failure which luckily enough was covered under a recall notice. I was told a complete engine replacement was required for no charge and in the interim, a rental would be provided to me to use from Hertz. I received my car a week later, signed the paperwork, and was on my way. The customer service was exceptional during the entire process and definitely recommend Parkway Hyundai to all.

It is really the BEST dealership to buy a car in Wilmington. They make the process not scary and the dealership very clean, neat and have have great coffee

Parkway Hyundai is a great dealership. The Hyundai Brand is at the top of its game right now. At Parkway, the salespeople are friendly and engaged. Service is very good and you cannot beat the warranties and service agreements for a brand new car. I would recommend them to anyone who needs a quality car at a quality price.

Just purchased a 2021 Hyundai Sonata. WOW WHAT a car. So many safety features. Not to mention comfort and good gas milage.

The staff at Parkway Hyundai are exceptional. Service department excels in making the visit quick and easy.

These people are very accommodating and understanding of my needs. I use their valet service because I suffer from agoraphobia and it is very hard for me to leave my house, especially to cross the river over into Wilmington causes me great anxiety. Them coming and picking up my car and returning it to me is most appreciated! HOWEVER, they have always washed it before returning it until this last time. Instead they sent me a coupon for a free car wash at a place IN WILMINGTON! Get it? So I have to drive into WIlmington, which is exactly what I cannot do because of my anxiety!

Parkway Hyundai is a great dealership to work with!!! Just bought my second Tucson with them. They treat you with respect and dont inflate pricing like other dealerships. While I was there even someone from NY was buying another Santa Fe from Parkway now that is saying something!!! And of course I really love my salesmen Ian he is so easy to work with!!! Keep up the great work!!!!

I needed a new vehicle, but absolutely hate going to dealerships. For 2 months, I looked online and drove by different dealerships. I finally had the chance to ride through Parkway Hyundais lot, and fell in love with a Tucson. I absolutely love this SUV. I already knew how pleasant it would be to deal with the staff, so purchasing was effortless.

Great service department. They are always friendly and helpful.

Bought a new 2021 Palisade and Mike, sales, Mark and Brett were wonderful to work with. Mark B. exceeded my car loan expectations! All personnel my needs.

Katy in service is more than exceptional when it comes to handling all of our needs with all the Hyundai products we have owned in the past 3 years. Honestly one of the reasons we keep at least one Hyundai is due to the customer service we receive every time we need something done! Thank you katy keep up the amazing work!!!

The service department was great. Chris took extra the to set up the maintenance interval schedule in my car so Ill know when to visit again.Looking forward to working with the Parkway team to keep my next Hyundai in tip top shape.

I only gave a five-star rating for the good service Helen Connelly at Parkway. I also have no complaints with the Parkway dealership itself. However, Hyundai America does not back their products and I do not recommend that anyone buy a Hyundai-ever. Hyundai gets a 0 star from me. So let the buyer beware. I have a Genesis--Hyundais top of the line vehicle. Ive had transmission problems prior to the 100K warranty and Hyundai America and the dealership where I previously lived pushed off my problem until after my 100K warranty expired. Now that I am just over the warranty mileage, Parkway properly diagnosed my problem and said that I need a new transmission at $6400. AMAZING! Parkway pleaded my case to Hyundai America twice, but the mother ship refused to help me. On top of this, Hyundai even acknowledges that they have transmission problems with their Technical Service Bulletin 12-AT-011. So it just stands to reason, if this is how Hyundai treats their Genesis customers, what will they do to their Sonata, Elantra, and other customers who didnt buy their premier car? There are too many other good choices out there--Toyota, Nissan, Honda . . . please look past any little extras Hyundai may offer for the same money. Its a hollow product with no backing from Hyundai America. Spend your hard-earned dollars elsewhere.

I had such a great experience at Parkway! Matt Woolf was a pleasure to work with and extremely helpful. Highly recommend!

We recently purchased a 2020 Hyundai Palisade Limited from Parkway Hyundai. Danny Edwards was our salesman, he was extremely professional, courteous, and explained everything about the vehicle that we had asked! He was in constant contact with us via phone or text, and when we arrived to take delivery of our vehicle, all the documents and vehicle were prepped and it was a seamless transaction!!

The service department is outstanding at this Hyundai dealership. The service manager Brett goes out of his way to make sure that their customers are 100% satisfied with their vehicles and services. He is wonderful. Helen is also awesome. She answers any questions you may have and makes the process of getting your vehicle serviced extremely easy. When I am ready to purchase another vehicle it will be with this Hyundai dealership.Good customer service goes along way. Thank you!

I bought a new Palisade a few weeks ago and this dealership was absolutely incredible & super helpful throughout the whole process! Phillip was the salesman that helped me and was extremely patient with my questions & being indecisive about which model & color. I even had my 3 year old with me and they were so patient when he was getting tired/bored. Phillip and the whole team went above and beyond and I absolutely love my new car. I would highly recommend this place!

I recently purchased a 2020 Hyundai Tucson and couldnt be more pleased. The salesperson Hunter Wright was informative, professional and friendly and I never felt pressured during the decision making process. The entire team went above and beyond to make sure everything was completed in a quick and thorough manner. I highly recommend Parkway if you are thinking of buying a new/used vehicle.

Had a great shopping experience, no pressure to purchase or push toward anything we didnt want. Highly recommend Jimmy Todd, and the dealership as a total!

I originally purchased my Hyundai at an out of state dealer, and service was always a hassle. Getting service at this dealership was one of the most hassle free and best customer service experiences I’ve ever had. Would highly recommend to anyone who needs h to wit Hyundai serviced or considering a trade-in.

Great dealership overall. The purchase and servicing of my vehicle has been a great experience. They have great sales and service personnel. I highly recommend the dealership.

Never again will I ever purchase a vehicle from parkway Hyundai I feel like I am just a number to them I bought my car November of 2019 from them it’s a lemon I’ve been through 3 motors and 2 transmissions last transmission had to be replaced due to tech error I have tried several times to get in contact with Mary Margret or even the owner of the dealership and nobody has gotten back to me ever about the situation my car a 2016 Hyundai Elantra GTI have probably about at least 25-30k dollars worth of warranty work done to the car the car has been on the back of the tow truck at least 17 times in under two years because it broke down and all Hyundai has done is fix it and then within a couple of months it breaks again it’s pretty sad that a dealership my family has done so much business with over 20 years now doesnt want to take care of there customers and once again after my car being back on the road 2 months again the car is having Issues

Bought my 5th Hyundai this week. Bob Hart has been very helpful over the years with my purchases. Never have had a problem with any of them. Mary Margaret Vann has an excellent organization with fair prices and dependable vehicles. Would recommend checking out their cars whether youre looking for an inexpensive or luxurious ride they have what you need.

Absolutely the worst service and dealership I have ever dealt with.

The buying experience at Parkway is Fantastic. I have and believe I will continue to get top noch service from sales to service. They are fair, honest and transparent through out the process of purchasing a new vehicle and performing maintenance. I have had 5 new Hyundais over the years and they have all required minimal maintenance. The Sales and service are great at Parkway. My current Saleman, Justin Kucirek, provided the type of sales experience I think everyone has come to expect at Parkway, I would recommend him strongly to any one looking for a new car. He is personable and knowledgeable and tells it like it is. I can not sing the praises of this dealership and its employees loud enough. Thank you Parkway.

Great salesman in Matt W. We felt comfortable and never pressured.

The service department is one of the best.

Friendly and knowledgeable staff that are customer service orientated. Had a serious issue with my 2020 Palisade and they took the time to get to the real cause of the problem the first time and got it fixed.

Justin was very knowledgeable, very friendly and helped with any questions we had. We will return to him, when we are ready to buy.

Jimmy Todd was great to work with and very personable. He listened to what my wife and I were looking for in a Hyundai Palisade and within a week he found just the car we wanted. Good guy to have on the sales floor. Jimmy helped us set up the android phones which are working great. We bought the premium service so well  be seeing a lot of you guys over the next 10 years. Mark Baggett provided the big picture on maintaining the car and was very knowledgeable and not pushy.  Great experience at Parkway.

Parkway is the best. I’ve purchased three Sonatas from them and from sales to service I’ve always had an exceptional experience.

Excellent dealership! Easiest car buying experience I’ve ever had!

Parkway Hyundai is the best dealership in Wilmington. I’ve now shopped and purchased three vehicles in this area. (2 at Hyundai) not only are the cars super reliable but the sales personnel is amazing. I had my Santa Fe for two years and had zero problems and simply wanted to upgrade my car. I went and tried out the all the cars in the same class. Nothing compared to the Hyundai’s. The team at parkway is simply unmatchable. I was able to request my same sales man (Mitchell) who works at Volvo now. The entire process was seamless again. I didn’t have to be harassed or pressured. If you go to Hyundai you will never be disappointed!! A few of the stand out employees were Mitchell( best salesman) Bob (showed me all the great features on my Palisade, super sweet and funny guy), Brent ( got me the best pricing), and the finance manager I think his name was Brian!Big thank you to Hyundai for all the help and support!!!

On time appointment, returned in less than 1 hour, free coffee and car wash. Great job!

Ian Kee did a great job in getting us in a new 2021 Santa Fe. The buying process was quick and easy and we love our new Hyundai.

Service area is exceptional! I was fortunate to have Helen as my service consultant, she is well organized, communicates well and gets the job done!!

Mike Tracy was great to work with, very knowledgeable, able to answer all questions but no high pressure sale tactics. Overall excellent experience and we are loving our new Tucson!

I have now purchased my last four cars from Parkway Hyundai. Wilmington NC has a plethora of Automobile Dealers but the large majority of Dealers are owned by large conglomerates. Parkway Hyundai is still family owned and offers the highest quality of sales and service of any Dealership in the area. The last three times I purchased a car from Parkway I was cared for by Bob Hart, Salesman, Leasing Agent. Bob has been an extreme pleasure to deal with in every aspect of every purchase. Bob is extremely knowledgeable about every vehicle Ive inquired about and from the moment I walk in the door until the moment I drive off in a new vehicle Bob does absolutely everything within his ability to make sure I receive the best of every aspect of dealing with Parkway.. This level of customer service and satisfaction is what separates Parkway from other Dealers and this service is across the board in the dealership in every department. When I take vehicles in for service I am assigned a personal representative, I am contacted by them and am given their cell phone number so I can contact them at any time with any question or issue. Being a family owned dealership Mary Margaret Latham ensures that the business operates adhering to the highest standards and that her customer service excellence is adhered to by everyone in every aspect of the Dealership. It is this level of care that will ensure my next car will also be from Parkway and every other car in the future.

We bought our Ionic Hybrid here.

Very professional good service

The customer service in the financial department is rude. Every time I call I get the same disrespectful male rep with broken English. Today he was yelling at me and wouldnt connect me to his supervisor. He see I wasnt arguing with him anymore so he pretends like he cant hear me talking and start saying hes going to disconnect the line because he couldnt hear me. And really did not let me talk to a supervisor Not all the reps are bad but this guy has a attitude like a scorn female. Its a shame you cant call in to ask question about your bill without having to argue with a rep.

One of the few Hyundai dealers that dont sell Genesis.

Always courteous service. Fair prices for the work. Bonus... Car wash certificate for cruisers

This was the best car shopping experience we have ever had—and I have purchased more than 10 new cars in my lifetime. From the moment we arrived at Parkway Hyundai, all the staff members were professional, helpful, and courteous. We were introduced to the sales manager who then took us to meet our salesperson, Matt W. He was terrific and very resourceful. But most importantly, there was never any heavy-handed pressure for us to buy a car. We left that day with a beautiful Palisade and are so pleased. It was a great experience. Thanks, Parkway Hyundai!Earl H.

Terrible communication, awful experience after the sale.I bought a car in September 2020. The dealership did not have the title for the vehicle and did not inform me of that. I found out, in December, when I got a letter from the DMV stating that I had a lapse of insurance for my old vehicle that I traded in. I called the dealer and they claimed that it was being processed and that they usually dont bother customers with stuff like this. It took 6 months AND my bank filing with the License and Theft Bureau AND me filing a complaint with the Attorney General to get this resolved. What bothered me the most through this was the lack of communication. They would not call me or my bank. I was told so many times that it would be a week and be ready, or that I would get a phone call the following day and I would not ever receive the call or the call would be a week late. I would have much rather had a call stating that said hey we are still working on this and just wanted to touch base, rather than no call at all. I had no confidence that they were doing what they said they were doing. I will NEVER go to this dealership again and NEVER recommend this dealership to anyone.

Just bought a beautiful new Santa Fe! Really excited, been waiting a while for this! ☺️

Couldnt be happier with Matt Woolf & Parkway Hyundai. From start to finish another excellent experience with Parkway. Matt was great and we will not hesitate to contact him for anything we need there. Kind, caring and efficient, he made the whole experience easy and enjoyable. Weve been doing business with Parkway for many years and whether purchasing, leasing or buying a new or used vehicle, Parkway is the absolute BEST. The Service Department is superior as well. I never hesitate to recommend Parkway and Matt to my family and friends or strangers on the street when they ask about our Sonata or the Ford F-150 truck we purchased from them. They are truly EXCELLENT in every way!

Our sales person Phillip Tew really knew what we wanted and provided exceptional explanations about the vehicle and financing options and rebates. It was a relaxing experience and one I would recommend to others.

Salesman Bob was AMAZING! Sales MANAGER was the reason we didnt purchase from them. Not only did they not value all options of our trade, when I pointed out the missed options he didnt care!!!! Also has no clue of the vehicles that Parkways used lot seems to move most......Bob, I would buy from YOU anytime, sorry your manager ruined the sale!

My leasing experience for a 2020 Hyundai Kona was unexpectedly fast and easy. Great staff that only wanted me to be happy and completely satisfied. Best automotive experience ever.

If youre looking the straight-up honest approach, this is the dealership you want to go to. Salesman, Phillip Tew will answer all your questions and work with you at your pace and on reasonable terms. We feel that we got a good deal on our Santa Fe and could not be happier!

Outstanding Service Department! From communication on the status of my vehicle to the quality of the work done, everything was outstanding. The service technician even picked up on a intermittent problem that had slipped my mind to mention.

Best Service Manager who you actually like seeing because they are honest and you do not have to put up a battle as with other service dealers. Im just to old and beat down to battle at a car dealership.

Great place, stuff extremely helpful.

Worst experiences ever. If I could give it a zero star I would. First time I went there I informed the salesman of what I was looking for and to have him work some numbers and give me a call. Never heard from him. I have a car that needs to be traded ASAP. I then gave them another chance today being that the first time I went was the end of the year and they were most likely busy. However AGAIN same thing. The salesman showed no interest in helping me find a car to purchase today. I feel like they wanted nothing to do with me or my money. They didnt offer to look around or help get me the car I was interested in today. This is disappointing because this would be the 3rd purchase from a huyndia dealership and I have only had good experiences in the past. Stay far away from this dealership.

I have always receive top-of-the-line service from this dealer.

Matt Woolf was great. Bought 2 cars from him.

Matt W. is the man to see about buying a car there. Professional, friendly, and no pressure, a relaxed buying environment

Thank you for the wonderful buying experience this past Saturday, Im really enjoying my Kona.I do want to let you know that Matt Woolf, my salesperson, was great to work with, he explained everything throughout the buying process, answered all my questions, and worked with me to make sure I got a great vehicle at a payment I was comfortable with. Id definitely give him 100% in all areas. Whenever anyone asks me where I got my Kona Ill definitely recommend Parkway Hyundai and Matt.

Kate was very happy to help me and was very knowledgeable. This was a major maintenance visit and the team really paid attention to detail. I have almost 100K miles on this car. It has been great and runs as well as the day I bought it.

Parkway Hyundai always provides great service.

The service department was excellent! My vehicle was taken care of in a timely manner. Chris kept in contact with me and kept me informed of what they were doing, what needed to be done and what parts were needed. I was shown the estimate for the repair up front and they even found less expensive parts they could work with to save me more money. I am looking to purchase a new vehicle in the next couple of months and I will definitely be buying at Parkway Hyundai and will definitely bring my vehicle to the service department for all of my needs. Thank you!

Recently purchased 2020 Santa Fe: great service from our salesperson and finance department. We are very happy with our purchase.

Its always a very good experience going to have my Elantra serviced at Parkway Hyundai.

They are set up to serve and do a great job.

I was very happy with the service department and recommend them.

In the past I have not been a big fan of buying a car, car lots or sales people in general. However, the experience at Parkway made me reconsider all of those positions. It was quick, easy and a great deal on a nice car. Thanks to Phil, the salesperson on this occasion. I would definitely go back.

Matt is awesome Hyundai dealer!I highly recommend him for your car shopping.Good dude.

Used the Costco auto program to purchase a new “value trim” Elantra. The savings were significant which allowed the salesman ( Ian) more time to devote to the things that are important to the custom rather than waste time haggling over the price. I found the staff very knowledgeable and friendly to deal with. Ian was a wealth of knowledge with a great personality. Really nice to work with him!

Service advisors are informative, courteous, and knowledgeable. Service is always completed on schedule, and vehicle is returned clean and ready to go. I would not take my Hyundai anywhere else.

Helen Connelly was my service rep and she is always very thorough in explaining what services will be done. Upon completion she reiterates exactly what services were performed. Also she will let me know if a particular service is not needed at this time so I do no incur additional charges. Much appreciated.

They were timely with my repair and I didnt have to wait longer than what theyd told me. Everyone there is friendly and professional. Following my repair, the front passenger seat of my car was very dirty but they gave me a voucher to get a free car wash. I expect the dirt not to be problem and appreciate that they provide this voucher.

Hyundai of Wilmington is a class act. We needed 2 vehicles--Our go-to guy at Toyota was unable to give us the right deal. A friend told us about Hyundai of Wilmington having recently purchased there. We walked in, met by Matt Woolf, he worked hard and found the right cars for us, a Santa -Fe that rides luxuriously, and a Elantra that rides like a sports sedan. We couldnt be happier with the cars and the entire staff at Wilmington Hyundai. Its run like a family business.Lou & Geri

The service manager, Josh treated me very nice showed me where the coffee was at. Kept me up to date on the repairs. Then when it was apparentthat they would not be able to finish he rented me a car form Hertz so I could get home and take care of my dogs. Parkway extended service far more than I have ever had at any dealership. So when I get ready for a new car guess where I will go. Thanks to all at Parkway you are the best.

Went with our daughter to look at cars, they were exceptional people, very professional and knowledgeable. When I need a vehicle I will definitely give them a shot at my business. Highly rated, highly recommended.

Great experience!

Had a great experience with Marcus Diaz while I was selling them my Genesis. He made the whole transaction seamless and was awesome to deal with. I would highly recommend Marcus and Parkway!

They have a great service dept, and warranty. Checked all tires for us. No charge.

Went looking for a SUV, got great information, staff was very courteous and extremely friendly, didnt take long with paperwork and I left with my first new vehicle. My salesman Chris was and still is fantastic, if I dont understand anything I can call and go by Dealership he helps me....Im 72, getting assistant with new technology is very important. The commercial on TV is 💯°/° true for me since I purchased my Tucson...... absolutely love it!

We recently purchased a 2020 Hyundai Tucson from Parkway Hyundai. We were extremely pleased by our salesperson Danny Edwards, he made us feel welcomed and it was a very comfortable sales negotiation. No high pressure at all to make a purchase, unlike our experience at a competing dealership. All of the staff we interacted with during our purchase treated us well, answered all our questions in a friendly and professional manner. We would highly recommend Danny Edwards and all the other staff at Parkway for purchasing a car.

As always received excellent service on our auto with a fair and reasonable cost. We will have all our service needs done here even with a 125 mile drive. Worth the drive. Great service,great people!!!

Great people skills. Everyone was polite and professional. When Im ready to upgrade my Hyundai to a newer model this place will have my business.

Great vehicles and absolutely great service from friendly and professional staff.

I showed up thinking I had made an appt, but I had made it at a dealership out of town by accident. They worked me in and were very kind about the situation. Kudos on the customer service!

Chris has been an excellent source of knowledge and communication when my vehicle has been serviced there. He has answered all questions Ive asked him w.out hesitation and promptly. His kind of customer service is why they have and will keep my buisness on all of my vehicles!

I make the 45 min drive here because the staff is always friendly and very helpful.