Unbelievable but true. Purchased an iPhone from this store and the salesperson simply handed me a phone... not in a cellophane wrapped box but the phone out of the box. Set up the phone and it was defective... wouldnt reset and wouldnt connect correctly. I returned it within the warranty period and WAS CHARGED $55.00 for returning a defective product. They gave me a replacement phone. The replacement phone WAS NOT NEW but had been used and recent as recently as September 14, 2021 (analytics and reset data are never lost when you completely clear a phone). So I went back to return the phone because I was supposed to get a new phone. When I returned the second phone because it again was not what I had originally bargained for, I was CHARGED ANOTHER $55.00 for returning a second non-conforming phone. ATT&T corporate told me that this was against their policy. The store said that it didnt matter what AT&T said, they would charge a restocking fee. Funny how they gave me two faulty phones and I paid $110.00 for their actions AND STILL HAVE NO PHONE. Avoid this store at all costs.

We went in to move our service over from Verizon and Jose helped us! Jose was knowledgeable, kind, helpful, and fun! We greatly appreciate the help and understood everything and are more than satisfied! Give Jose more fun projects! Thanks, Jose!

I’d been using Verizon for years, but after a horrific experience with their customer service I came into the at&t store to see my options. The manager (Jose) helped me and was super friendly and explained everything in a way that left no confusion! A MUCH better experience than what I was used to! My service works great and would recommend 10/10.

This is the greatest of all AT&T locations. The people running this are pure genius when it comes to customer service. My man Juan really knows how to make me feel like the only girl in the world. I’m so glad that this location got all new staff. I’ll be coming for the rest of my life.

Great service, great staff, great location! Checks all my boxes when finding a cell phone provider. Went in for new gadgets and service line questions and the staff there were so helpful and knowledgeable. I recommend this store for your future purchases or questions.

Terrible customer service. I was patiently waiting for 15 minutes. Both associates were busy. An old couple comes in, a 3rd associate comes out andImmediately helps them. The first two dont say a word i was there to pay my bill.. I hope they all get fired.

My experience with doing an upgrade at this store was quick and easy, and I think it has to do with the fact it is a whole NEW staff. The Manager at the moment (I think his name is Jose) was amazing and very knowledgeable in sharing all my options. DEFINITELY RECOMMEND

We came into the store to add my son to my plan and everything was not explained well. They sent us home to do the phone transfer and my son lost all his contacts and was unable to transfer pics to his new phone. It took longer than a month talking to Apple and AT&T to get it resolved and when we turn his phone in for credit it was past the time for the $700 trade in, so I was unable to get my $700 trade in credit. I currently go to the Salem AT&T store and they are awesome, its worth going to Salem.

I had the best customer service at this location. They were very helpful, kind, and patient with all the questions I had. My new favorite location to go to now. Thank you!

These people know their products & services! Any questions I had were answered and they offered ways to make my phone bill even better. Very satisfied!

Greatest AT&T I’ve ever been to. Juan was so polite and helpful. Very lovely store. Deserves nothing less than 5 stars. 🐐

The service here was fantastic, and I definitely recommend it to anybody looking to get assistance with their existing service or looking to switch. They made the process seamless and stress free!

Great service, and great staff. Helped lower my bill and I got new phones! Will definitely be coming back for future upgrades.

Best deals and best customer service. The manager was very knowledgeable and extremely helpful in getting me what I needed.

I had an amazing experience at this location everyone was so helpful and quick to answer any of the many questions i had. jose the manager was also extremely nice and personable and made the time i was there fun and easy i would highly recommend anyone to come here over the other locations ive been too

Good luck with your new delivery in November boy or girl we dont know yet but congratulations to you, and thanks for putting my phone together Eric itd beautiful!

Fantastic location, the staff made me feel so welcomed! So glad this store is right off the freeway, very convenient for a quick stop. Thank you Jose, I loooove my new iphone!

The whole staff was great. Attentive and thorough getting me a new device. Will come back.

This store is awesome! All the employees are super helpful and make sure you’re taken care of.

Jose and his team were awesome! Super friendly and helpful, definitely going to be coming here from now on!

Great customer service. Helped me every stepOf the way and were clear about everything

Easiest experience with transition to a new service. Great staff!

They save me about $200 a month! The manager there was super fast and knowledgeable he was able to get me all my insurance agency lines up and running his team was very accommodating welcoming and they all worked each other it was a good environment!

Excellent service helping me with my account. Very knowledgeable jose

Great service from Juan helped with my upgrade! Timely fashion.

Brenda was fantastic made my visit very pleasant and easy she’s the best!

Exceptional service, knowledgeable staff that helped me transfer my information to my new Iphone.

Jose was incredibly helpful and pleasant to work with. Excellent experience

Eric was the best! Great guy and phenomenal customer service.

Went to this store a year ago and it was in rough shape. Employees were rude, but I needed new phones and this is my closest store so I gave it a shot.What a turnaround. The new manager Jose helped my family out and he worked some magic to get us more for less than we were paying before. Great experience.

The employees at this location were amazing and so helpful will be going back over and over made are visit fun and comfortable

Erick was very helpful while helping me get a brand new phone!!

Efficient, knowledgeable, Excellent Service. Jose was a pleasure to work with !

The guys treated me well easy and fast.

Service was great, would definitely recommend to anyone looking to switch networks

Fast and friendly service. Very knowledgeable.

Quick and painless the employees certainly knew there stuff

Great staff, Jose the manager is super helpful and knowledgeable!

Jose is a class act. Great customer service.

My son shattered his phone so I needed a new one ASAP because he uses it for his work. I went to the wilsonville location. Ive been a AT&T/Cingular customer since the late 80s.Deanna had the best customer service, was prompt and got me out the door in record time. I will do ALL my business with this location moving forward.Thank you for the good experience, Ill be back soon for my upgrade!

The entire team is super friendly and knowledgeable.

Excellent customer service. Probably one of the best stores in the area. Highly recommend them.

Although first clerk (woman) did not know how to apply payment to prepaid and asked me to come back, second clerk (man) rushed over and handled it splendidly. Otherwise response would have been very dissatisfied. Should not have to come back to pay bill. (Wallet/debit card stolen so could not do autopay)

Nice folks, helpful, and it smells good too

I dont typically review stores or food or anything along the line. If I have a bad experience I like to think that the person was having an off day etc.. however after 5 consecutive visits of some of the worst customer service Ive experienced, I feel it is only fair that I share. From misleading sales tactics to poor customer interaction please do yourself a favor and go to a different nearby Att.

Deanna has been awesome to work with. Patience is her middle name. If you need a new phone or I pad go see her.And her boss lily was helpful.Really nice store with great peepsThx Deanna

We walked into store with one other customer being helped. We waited 45 minutes to be helped. The manager was in the back most of the time and only came out to assist the employee already helping a customer. After 40 minutes of waiting I asked the manager if he could help us and we only needed a new SIM card because ATT store yesterday deactivated the SIM card after we left the previous day. The manager declined to help us and went back to the back room. He said he could help customers at the moment and we had to wait for someone to come back from lunch. Ive previously gotten good service at this location. I have never seen this manager before but he was not helpful or kind. We were ignored and then he declined to help us. So frustrating. But unfortunately we need the store for assistance at times with our phones. So begrudgingly we have to be back at some point. Once the employee returned from lunch he was great and helped us, too bad the manager wasnt as kind and helpful as his employee.

The service here was fantastic!

Only 1 person working in the store is terrible. Especially on a weekend when so many people are coming in. Juan was extremely rude with no interest at all in being helpful!! I may switch providers

Wonderful experience with the staff.

Brandy should not be working there. Right when my husband, I and son went inside the store today, she acted like she didn’t want to help us and asked Selene if she wanted to assist us since she was the one that spoke with my husband earlier today. I was switching to AT&T and was eligible for an upgrade. It was a DISASTER. She screwed up, asked her coworker for help and eventually had their manager come to the store to fix her mistake. She didn’t even explain to us what was happening and we just knew she made a mistake based on her questions to her coworkers. She left us I’m sure more than 12 times as she went in and out to their office. We waited for TWO hours of them trying to fix it. She was almost unapologetic and cranky the whole time. It was already past 6:30 pm and I didn’t want to wait any longer while my stuff are being transferred to the new phone. She clearly didnt know what she was doing so I offered to delete all my data to make the transfer faster. But she gave us an option to mail my old phone so that I can make the transfer at home. Right before we left, her coworker who helped her try to fix her mistake, (Brandy ‘forgot’ to mention this to us) told us that we will not see the ‘credit’ in our account until three months since we will mail my old phone from home. So basically we will pay MORE for the next three months due to your own mistake?! We went home hungry and very frustrated. If this issue will not get fixed we will never think twice and we’re definitely going to switch to a different phone service.

Bought a phone. Discovered 4 days later I was enrolled in the protection plan. There was no conversation in the store regarding this protection plan. I was not given the opportunity to decline this insurance. Every other time I purchased a phone with other retailers, it is very clear in the process that a conversation is had about the insurance and I initial something to decline or accept it. Representative did not even mention the protection plan. Representative just signed me up for the extra charge without my authorization or knowledge. I am concerned about how many other people have been signed up without authorization.

I just have to say, this store continues to provide myself and my family amazing customer service. From my cellphone needs to helping me with my Directv account. I recently visited and realized upon arrival that they were short staffed, though you could tell their was some pressure being put on them by other Restless customers (who couldn’t have been anymore inpatient), they did an amazing job managing and checking in with people periodically and updating us on wait times.I just felt the need to say something a little positive about this team, as a local here in Wilsonville I appreciate the fact that these employees have worked hard to keep myself and my community connected. Shoutout to Tommy, Dave & Lily for getting my family taken care of and keeping a light and positive attitude during these unpredictable times.

Tommy was so helpful, patient, smart, funny & nice. I 100% recommend to go to him when hes there. Gave me great customer service when I was there.

Walked in pretty much ready to upgrade and upgrade to new phone. Just needed to decide between three phone options. I left knowing less, more confused about the plans, and further away from a decision and more on the fence to look at other carriers. 😳😲😮😷

Deanna and her team was really helpful tonight! Very knowledgeable and efficient. Thank you so much!

Deanna and Lillean were so incredibly helpful, and went above and beyond to provide the best service possible. We could not have asked for more and will be AT&T customers for life. Deanna and Lillean should be commended on their service, thank you.

My husband and I signed up at an AT&T store in Canby with kids named Cesar. He needed to go to Wilsonville to get the phone he needed. When we arrived Dave and Lillian had to be the one to share that Cesar had done everything wrong for us which resulted in $60 more a month. My husband had driven from Idaho and was hungry and tiredness Needless to say he was not happy. These two people did an AMAZING job turning it and is around. We left with smiles and please give them big kudos. They deserve it.

Nice enough people but definitely under staffed. Service is super slow. I have been in there 4 different times recently and each time I have had to wait at least 10 minutes. Three times I ended up leaving because I had other appointments and couldnt wait any longer.

Not helpful, rude customer service! I was told to contact customer service by phone to check if the information has updated and Ive tried but no answer. Its like I have to move mountains just to get a sim card. Ridiculous!!!

Went in for an upgrade. We were told we were better off figuring it out online at home since their in store wifi sucks and theres better deals online but that was a lie. Theres no deals online unless you add another phone line.Seemed like the employee just didnt want to do her job.

Great service!

They leave a lot to be desired.

Always helpful staff.

Quick, friendly, helpful. But didnt resolve my issue has I wanted

Quick service for lengthy and complicated transaction. I really appreciate the assistance and focus that I got from several members of the store staff.

The Wilsonville store is amazing! Tommy is so patient, knowledgeable and helpful. I highly recommend him.

Went in last weekend to try to get a phone and change from my provider which is Verizon and waited for nearly 2 hrs for service the role play manager at this location and was from another store who seemed to be friendly and some what cared about me trying to give them my business I just was dumbfounded and was ready to go off on any employee for their lack of caring to customer service which is by far the most horrible Ive ever seen and have had coming from a person thats been in the retail and customer service industry for years and giving customers the best services possible as a automotive technician the primary focus is to meet greet and acknowledge the customer even if you like them or not they are a customer and the purpose of what makes your business what it is unlike here where none of that was acknowledged which at the end helped me make a decide to not provided any of my business to them and carry on and provide some else the opportunity even though I have that of giving the manager my business in the location he works out of in salem which is about 20 miles away just to seek better customer service now all said and done this place is a joke and I refuse to go back and recommend any one to this location and fire everyone and rebuild for scratch if I was in charged of this place

Good customer service, in and out

Worst customer service I experienced at AT&T store. Walked in at 3:00pm, there were 2 people ahead of me. There were 3 employees + manager walking around. One only was helping the customers. I got checked in and waited until 4:30. At that time all of the employees had disappeared at the back room. The only one that was working at that time told me the wait time was another 30 min. I left.

Great service

I walk into this AT&T store a little over two months ago to talk to them about my plan and see about upgrading it to the unlimited data plan. I sat down with the customer service agent and he walked me through the benefits and told me that my cost would be within $5 of my old plan. I am ex military so I get that discount and auto pay gives me a discount also. I have gotten two bills since then one was $30 more and the last one was $45 more. I went in to talk to them about my bill and the some agent was there. I told him about my bill and his response was it can take up to three billing cycles before the discounts kick in. I said that you never told me that and I had the same discounts before and why would it take so long and bigger question is why did you not tell me that you told me that it would stay the same. He said well thats the way it is and I could call customer service if I wanted to talk to someone about it. I was so mad I had to just walk out before I got my self in trouble. Keep in mind I have been with AT&T for about 20 years now and have bought lots of phones from this store. I will never go back and I recommend everyone else find a different store to go to also. very disappointed long time customer...

Love my phone, but they wont hep put your info on it anymore, or if something is wrong they wont check it like they used to! You go in to buy a phone which isnt cheap you expect a little customer service!

Both of my experiences in this store have been disheartening. The two men I encountered each time were not completely honest and didnt tell me about upgrade fees & activation fees, to say the least. An extreme lack of communication. He just let me figure it out on my next bill. He told me the least amount of information possible and neither of them were very personable. You can tell they were annoyed. Spend your $$$$ else where. Also as I read past complaints it looks like you guys have not fixed this issue. Wilsonville AT&T manager you need to have a serious conversation with your employees about their customer service and being honest! Thanks AT&T 👍🏻

Excellent treatment. Knowledgeable staff.

Lauren is a G, with great customer service 😎

Always a challenge to get help! Not familiar with Samsung !!!!

What’s the point of having a store if your only answer is “Well you’ll have to call 611 (the customer sevice number) I cant do it.” Might as well just make everything online. Attempted to set up an account here 3 times now, but no one ever seems to be able to help. I’ll be making a trip to a different AT&T next time.

The selection was nice, but please be weary of the sales folks trying to up sell you by bundling features in the prices they quote you. Example: asked for insurance and the sales guy quoted me $11... Which I found odd since I use to work for AT&T and found the price higher then usual. Asked to see paperwork regarding the insurance, thats when the sales guy then changed his price and said well if you just want insurance its $7. Just double check the prices your quoted.

Would not take back my defective phone they sold me within the 14 day period. The manager LIED to the At&t customer service gal about the phone coming apart! Not true. The worst customer service I have ever had! Will not EVER go back to that store. I would give them negative stars if I could!

I went inGot what I wantedSales rep was fast and got me in and out of the store in about 30 minutesWas super easy to buy and leaveSales rep was friendly and professional

Was helped by one of the associates that kept pushing a plan change saying that no costs, saying that he was not just trying to push this on us, and that it would not would go up, but the change caused the monthly rates to increase. Felt lied to and almost hurassed to changing from the original plan.

Waited 20 minutes to even be acknowledge, when I finally was helped it was only to be informed to call the corporate office.

Very helpful staff

There are three representatives, and only one is working. I have been waiting 30 minutes without service.

Asked if some one could put the glass sheild on my phone and the sales lady said she didnt do that and I needed to wait for the other sales person. The young man that did that service once finished helping the people ahead of me left for break with our seeing what I needed and I finally left with out getting the help or service I had gotten in the past.

After visiting the Sherwood store and calling ATT, with no resolution to our dilemmas, Dan was very helpful and helped us solve our issue. Wait wasn’t too long.

The customer service was friendly and very kind I enjoyed working with their representative in the store

The absolute most worthless people and worst experience ever. The staff are lazy and will lie right to your face. Dont be afraid to call customer service and put them on the spot. I hope they are all fired.

Very poor customer service. New phone did not work and they charged me to take it back! Never made phone calls or texts.

Great customer service! But make an appointment if you know what you need. They can get really busy.

Horrific customer service... over 1 hour wait, and Manager - Stephen Marler - was arrogant, rude and chose to let customers wait rather than actually help customers / too busy putting up signs in the store. GO ELSEWHERE!!!

The agent was helpful in making wanted changes to my plan.

Knowledgeable staff. Easy to find

The customer service at this location is on par and most importantly it is usually not busy. I tend to get in and out of here pretty quickly and whenever I drive by it seems the same around the clock.

So there I was stuck in the parking lot at Plaid Pantry accross the street from this AT&T store when my phone suddenly popped up an error saying invalid SIM card. Bear in mind Im not from this state, Im completely lost without my phone. I ask the clerk at Plaid Pantry if she has a small paper clip I can use to re-seat the SIM card in my phone. She says she doesnt and asks who my cell phone provider is. I tell her T-Mobile. She thinks about it and says, you know, theres an AT&T store accross the street. They come in here all the time. Theyre good people at that store, you may want to try there.I take the clerks advice and go accross the street to the AT&T store and ask if they have a tool I can use to get the SIM card out of my phone. The employee at AT&T walked into the back room and came back with a SIM card removal tool, hands it to me and says, Here you go. Its yours, take it.If it werent for the nice staff at this store, I may still be wandering the streets of Wilsonville Oregon forever lost without Internet on my phone. ;)

Great service! Dan was very helpful

Worst ever seen### I was upgrading I phone at Wilsonville, Oregon AT&T sale person offered Ipad for $99 and did not tell its actually comes with monthly service, $49.0 activation fee, $10.0 monthly service charge, and fees, fees. Its even not unwrapped box yet, never used and AT&T not take that back, and they say I have signed agreement for 2 years, and its has to be used, and all because it litterly passed 14days from the guy pushed me to get that 3rd Ipad I have know... How is a good service for a customer with AT&T for 19years?

Gives fast wifi

Very, very lacking in customer service. I tried to return an item, and was told I could by the empoyee assiting me. This person also expressly indicated hes NOT in customer service, hes in sales (what kind of person says that in ANY retail shop?). He then disappears after saying its fine for me to remove the expensive Skinomi warchface protector I bought and cant put back on. Hes gone for a few minutes without saying why and comes back to pronounce the return impossible. This, of course, without explaining why, ot trying to offer any guidance. Awful experience.