Jennifer helped my daughter and I to pick a Sleeper sofa. She was very knowledgeable of products. We always purchased a love chair. Happy with product and happy with pricing. Thank you Jennifer for your help.

I had a great experience at Roberts Furniture. The store manager, Cliff, was extremely helpful. He answered my many questions, and I felt he was genuinely trying to help rather than just make a sale. I purchased something for my upcoming move. A while later I went to another Winchester furniture store to look for another item - totally different experience. I felt it was the typical big box store where they follow you around just looking for a sale. I left that place in less than 10 minutes. I highly recommend Roberts Furniture!

Jennifer was very hopeful, friendly and gave us space to look and think about what I wanted. She showed me the types of furniture that I was interested in not something that I didn’t want. She seemed knowledgeable about product and wasn’t pushy. I hate that. Thanks Jennifer.

Cliff is just wonderful. Kind, funny and a wealth of experience and knowledge. We ordered what we needed this time around and look forward to returning. The furniture is very nice and great prices.

We had a great experience at Robert’s! Jennifer Miller really knew the inventory well and helped me shop without any pressure. Four days later our furniture was delivered and looks beautiful. The delivery men were super professional and helpful. Very happy with the high level of customer service!

Best place to get furniture. You wont be disappointed. Got mine delivered 4/6/21. Very nice quality. You dont get pressured buying. Sales staff treats you great. Prices and selection is fantastic. Go see them The delivery drivers are professional and courteous. Any more furniture sales I will be going back to Roberts.

Cliff was honest, helpful and personable. Literally the ideal salesman. He helped to make furniture shopping as seamless as possible and we can’t wait for our new big comfy couch!

First things first, Jennifer ROCKS. My first experience prior to stumbling upon this gem of a furniture store, I tried ordering the 7 piece, French country, Abbey Park Trestle table complete with sophisticated solid wood and six gorgeous arm chairs from an online warehouse. Huge mistake. I ended up having to go through the BBB to get my money back because they took my money and after five months was told the table wasnt ever going to be back in stock. I live in Stafford VA but grew up in Winchester and knew immediately that my hometown wouldnt let me down. Boy was I right. Jennifer picked up the phone and went above and beyond to work with this warehouse to make sure my table was ordered. She kept me updated at every turn. She even coordinated the delivery so that it would first be delivered to another furniture store and then it would be delivered to our house. My dream dining room table that everyone told me to give up on is arriving on July 1st and I am beside myself with joy. Everyone said it was too designer of a table and during a pandemic Id never see that table arrive. But then there was Jennifer. Taking my calls. Answering all of my questions. She has made our new home designing adventure painless. She was so sweet and from the moment I heard her voice I knew I was in good hands. Thank you Jennifer!

Donald was an excellent salesman. Love the chair and Donald was so very nice to get me a discount.

I order all my furniture from there except Ill only deal with Jennifer. She is by far the best sales rep and most helpful for me and my needs.

My partner and I were buying our first mattress together and wanted to be sure we were getting the right value. After going several other places, we checked out Robert’s. Cliff greeted us promptly but also gave us time to look around and get some ideas. He was extremely patient, knowledgeable, and not at all pushy. He was able to let us know which beds were in stock which was our main concern. When we decided, it was a smooth transaction with no surprises. He even held the mattress until we were able to transport it that night. I highly recommend Cliff for your needs! Great prices and selection, as well as a super clean display room- we plan to purchase more furniture there in the near future!

Jennifer was very helpful! Got us in and out quick!!!

I purchased a dining room set from Roberts Furniture. Due to covid, everything is delayed which I understand. I was expecting arrival of my dining set on July 26th but was told it was being delayed again by the manufacturer. My sales person, Jennifer Miller went above and beyond the call of duty by calling around to see if there was a table at another location so that I would have my dining set for dinner party. She called me back to let me know that she had found one and that it would be delivered two days before my dinner party. If this is the customer service you receive at Roberts, I am definitely going back for my next purchase. Thanks Roberts and especially Jennifer Miller.

This is absolutely the place we will continue to go to to furnish our new home. Friendly, helpful but not pushy, and just a family store kinda feel. I walked in there and instantly wanted to re-do our living room. The prices are very reasonable, which was our primary reason for going there instead of Ashleys. The furniture is the same, but the pricing is much better (at least $200 lower on many pieces) and the sales peeps are just nicer and less pushy. The showroom is of course smaller but there is a giant screen to scroll through more selection. This makes me feel like Im paying for the furniture, not paying for a ginormous luxury showroom. I 100% recommend this store, we are so glad we found it.

We haven’t picked up our purchase yet, but I’ll share our experience. I stopped by to see what they had. If you’re looking for honest guidance, excellent customer service, and affordable prices, Roberts Furniture is your place to go. We were lucky to have Jennifer Miller helping us out. I went on my own to see a sectional, and I came back with my husband later the same day just because of her. She was very patient and helpful. She knows what you’re looking for even if you don’t really know it! She is all about helping you get what you need and not whatever they have in stock. We’re super happy with our purchase and we’ll be back soon to get a recliner.I can’t say much about the quality yet, but I’ll update this post in a couple of months.

Had a pleasant shopping experience at Roberts Furniture. The store was clean and easy to navigate. Not overwhelming. My sales associate Donald was kind, informative, and helpful. I purchased several pieces and am excited to have them delivered.Thanks for the pleasant furniture shopping experience!

My husband and I visited last week and the associate took the time to walk around the store with us to point out which sectionals would be available immediately. He went through all of that effort just for us to pick a different one that would have to be ordered lolHe got us an even better deal than what was listed on the tag and we can’t wait for our sectional to arrive in the new year!

Got a great deal at Roberts. Wonderful people to work with.

In my crazy quest to find a sofa I called around to dozens of stores across multiple states. None of them were even close to the level of service I received from Jennifer at Roberts in Winchester. She went above and beyond to explain things and offer suggestions. Even though Im going to have to wait a bit, she made the experience a true pleasure!

Jennifer Miller is awesome! My husband and I found everything we wanted and needed at Roberts Furniture. Great prices and great customer service!Jennifer was awesome to work with and we will be back!

Quick, simple, helpful process. I knew what I wanted coming in, Cliff was very helpful with finalizing the sale and getting me a great price. Thank you for my new bedroom set, I look forward to its arrival!

When it came time to buy new furniture for our home we stumbled into Roberts furniture on a whim and I’m so glad we did. Cliff was so helpful and patient answering all our questions without the pressure sales tactics. I highly recommended giving them a try to fit your furniture needs.

We had an easygoing and stress free experience working with Donald to for items for our new home. The prices are very reasonable as well. I would recommend Roberts over big box stores like Ashley Furniture who has messed up our one order multiple times!

I would like to thank Donald, first for greeting us with enthusiasm. He directed us to what we were looking for. He gave us time to shop and shortly there after came over to support us. Donald was fully engaged until the end of transaction, even sharing stories that kept us intrigued and laughing. Thank you again Donald for your warm welcome and your assistance. We will see you again and refer many.

Thank you Donald, for making my first visit to Roberts Furniture and Mattress a super positive experience! You are a role model for kindness & professionalism!--You are also knowledgeable about the products. Thank you for your time and great suggestions.

Jennifer Miller was a great salesperson & she had a lot patience with me & answered my questions accordingly. I recommend this place to any & everybody. I am a proud customer & I will definitely be back 2 purchase something else.

This was my second time buying from here and it was just as amazing as the first time. Cliff was absolutely amazing in assisting me with my new furniture. I love this place so much because you can put things on layaway and pay when you can. Thank you all so much for being so friendly and kind! Will always be coming back to this place.

Excellent service and very pleasant people. Found exactly what we were looking for within minutes and at a reasonable price. I am definitely going back to buy my bedroom furniture. Ask for Donald.

We had the best experience here! We looked at several different places to find what we wanted and ended up coming back to Roberts. Cliff was so informative and really helped us decide what we wanted/needed. It was a very smooth process and couldnt have asked for a better first time buying furniture!

Found some interesting pieces of furniture

Very laid back sales but provided a lot of valuable information. Refreshing honesty. Great selection to test out on the floor.

I would like to recommend Roberts Furniture in Winchester VA, if you are looking for new furniture! Our salesman, Donald Duncan, was very helpful. Cant wait for my new livingroom suit to be delivered!

Too hot inside!

Great service, beautiful inventory and incredible prices. Mr. Donald Duncan was very helpful. This will be our go to furniture store. Too easy! Great value. Thank you Roberts Furniture and Mattress.

Very nice experience was not pressured at all when I walked through the door. Jennifer was great very nice and helpful. This place was great has quality furniture at a fraction of the costs of popular furniture stores. You guys have made me a repeat customer will definitely be back and recommend you to anyone needing furniture. Thanks Jennifer you were great !!!!

Had a great experience, beautiful furniture and I got all the help I needed. Donald worked with me and he helped me get everything I needed to buy a new living room set! Love this place and definitely would recommend anyone to go!

Jennifer Miller was awesome to work with. She was very helpful and paid me just the right amount of attention without being aggressive or pushy. I will absolutely recommend your store to friends and family. The inventory was better than other stores in the area and the prices were way more reasonable.

Donald is a patient sales person who understands social clues. Just the right amount of attention.

Needed a sectional sofa and couldnt wait for something on backorder. Jennifer listened to what we needed and took us to the prefect fit. We bought it and came back 2 days later to picked it up. Its perfect. Will definitely come back if we are in need of anymore furniture.

My mother and I had been trying to get a recliner set, we went to Grand furniture and other furniture stores in Winchester and it was horrible, they said no credit was needed but when you got to the store the people “helping you “ weren’t really helping you! I felt judged for not having a good credit score. But then we decided to go to Roberts furniture and we met Donald, I felt great immediately he and his coworkers tried every way possible to help us get what we wanted, I am very happy and I highly recommend Donald he is a great person he would go above and beyond for what you need!

Got to the store looking for a good mattress and found it. Donald was an excellent and good seller. I will definitely come back to Robert’s.

Salesman very polite and not pushy. They even beat a lower price from competitors when I returned after shopping around. Overall good experience only pitfall is waiting for furniture but other stores where the same.

The store had a nice selection of furniture. It was arranged nicely with room to walk around to look at things. Our salesman was very pleasant and showed us exactly what we asked to see. No pressure applied at all. Very helpful. It was an enjoyable shopping experience.

Friendly service decent selection and never have we waited to be helped. The salesman is there as soon as you enter. I dont however like to be followed even after we tell the sales person we are just looking. They literally followed and each time my husband or I would stop to look at an item it never failed the salesman was not hesitant to speak up with any info pertaining to whatever item we looked at or pointed out to each other. So idk how I feel about this place honestly

I have done business with Roberts in the past and my experience have been well. I must say that this time around it was above and beyondOf awesomeness. Thanks to Jennifer (sales representative) she was so professional and friendly at the same time. She provide us with different options for our purchase and explain everything so well. I am glad to be back to this store and have someone as efficient as Jennifer.Thank you so much !!Rodriguez

The best prices around, literally. We went to 5 different furniture stores, and this is where we bought from. It was our last stop, and I found the bedroom set that had everything I wanted, plus in the perfect price range. Friendly people and great service. Definitely recommend.

Our sales rep Donald was awesome to deal with! He was very patient, kind, and attentive! He was very informative and happy to answer all of our questions! Robert’s furniture has a variety of great furniture at awesome deals and they also price match! Definitely happy with our purchases!

I recently went in to purchase a living room set I must say my experience was a great one. Richard was very helpful. He helped me to find just what I needed. Even during the delivery Ross and Sharkeem were great. It went smoothly and fast. Very happy customer.

JENNIFER Miller gave our family the best customer service possible. She was very nice and helpful!

We absolutely love our purchase and our experience with Roberts Furniture! A big thank you to Jennifer, who helped us find and order the perfect bed frame. She is very friendly, helpful, and professional, and made this experience incredibly easy. Our furniture looks beautiful, it was very well-priced, and it actually shipped to the store way earlier than we expected. I definitely recommend this furniture store to anybody. We are customers for life now!

Sales person Donald Duncan very helpful in making this sale happen!

Very pleasant to deal with, no pressure sales and very knowledgable,I would definitely recommend them and would deal with them again.

Friendly, no-pressure, knowledgable staff that listens to your needs... good selection of products... good, competitive prices. We went in just browsing but, thanks to the staff, made our decision and purchased bed and mattress because we were 100% comfortable with the product and the store.

Donald has helped us both times weve purchased furniture from Roberts. Great experience and will definitely return.

Cliff was such a delight to work with; he was very helpful and asked questions to narrow down which couch was the best for me. Roberts overall is extremely accessible and offers a great selection.

My shopping experience at Roberts was exceptional. I was greeted with courtesy and attention, but no pressure. Prices were reasonable and selection was more than I had anticipated. I was assisted by Jennifer whose product knowledge, suggestions and patience provided true customer service that turned a shopping chore into a pleasant experience.

Jennifer was amazing, she help me to find exactly what I needed. Thank you 😊

Donald at the Winchester store was very helpful and had lots of patience during this process with my family

Roberts went above and beyond in trying to help me receive a gorgeous d deal. The service was excellent and the salesman was excellent. I was very pleased with his caring attitude. I will recommend Roberts Furniture and Mattress to my friends and family.

We really appreciate how nice mr.duncan was and how patient.Really glad we chose this store.Will recommend this place and mr.duncanWill be going back

Donald was our sales guy he was great my wife and I spent 6 hours at 4 different t stores none of them would help us they judged the book by its cover. Donald was a day saver very polite and professional. I would go back next time I need to make my next purchase.

Great customer service. Donald was very helpful

We went into Roberts furniture after weeks of searching other places. The staff at Roberts didnt follow us through the store like the others. It was a breath of fresh air. It was quick and easy once found our sectional. Im sure we will be back in the future!!

Jennifer was wonderful!! She was so patient and knowledgeable, when helping us pick out our new mattress:)

This furniture store is not as fancy as some, but it has good quality furniture at very good prices. The staff is helpful in making selections, not pushy or bothersome as in many other furniture stores. You can see many items on the showroom, and they are willing to special order many things as well. Delivery people prompt, neat, courteous. All in all, a pleasant shopping experience easy on your wallet. I have been a repeat customer since moving to Winchester and will continue to shop there as the need arises.

Honest folks with great service! Cliff couldn’t have been better!

Great place and nice selection. Donald really helped us out alot. I never felt pressured into a sale and he was very helpful with our questions. We bought a new living room set off him and will be back in the future with other furniture purchases.

We got such a great deal on a mattress, box spring and a bed, that we went back the next day for a sectional and a chair! Jennifer Miller did a wonderful job and was very helpful!

Went to Ashley Furniture to look at dining room table and chairs. Found what we liked but it was more than what we wanted to pay. Went to Roberts Furniture in Winchester and the salesman Donald Duncan helped us order the exact same dining set for alot less money, plus they are very reasonable with delivery fees. If I dont have any issues when the furniture is delivered I will go to Roberts Furniture for all future purchases. I didnt feel like I was being overcharged . Did I mention that they sell the same quality of furniture that Ashley Furniture does.

Awesome service, great selection!

Great experience, fast with helping me find what Im looking for and making my decision and the whole process quick and easy. Really appeeciated the help!

This is a review of the shopping/buying experience only, as we have not received our furniture yet (we just ordered yesterday). My husband and I were shopping for a new bedroom set as we have recently moved and had a whole new bedroom to fill, which was a little overwhelming. We had intended on just browsing, but Donald stopped by to walk us through different options, give us prices, answer our questions, and overall made us feel confident in our selection. I didnt feel pressured to purchase anything, but instead felt comfortable in making the selection that fit our needs. Plus, there are lots of different options at different price points. Would definitely recommend stopping by if youre looking for great customer service!

Great place cant wait to get our couch not going to take extremely long to get in an Jennifer Miller is highly recommended by many she is so great an honest from the start so glad we choose to get our couch here just a tad bit pricey but the furniture is great quality!!!!

Jennifer was an absolute pleasure to work with! She listened to what I wanted and paid attention to my budget as well. She went above and beyond to make sure I was happy from start to finish. I would definitely recommend her to my friends

Jennifer Miller was very knowledgeable and friendly. We found exactly what we were looking for at a great price! We were also in and out in no time. I will definitely be back.

Jennifer at the Winchester, VA store has been absolutely AWESOME to work with. I have gone back to the store 2 more times since my initial sale to get more stuff because she was so easy to work with and found exactly what I was looking for every time along with a fabulous price! We will definitely be back to work with Jennifer again in the future!

Jennifer is the best! She is sweet and makes you feel right at home.

Donald was extremely helpful. After the simple and fast experience shopping for furniture here, I will never go to another furniture store again. This is the only time the experience has been positive.

Great experience 👍... They have my business..

Really had a great experience at Roberts. Bobby was my sales guy and he was great. He let me have my space while I browsed the showroom. When I was ready, he was there with all of the information I needed. Met the manager too, (though I dont remember his name...I think it was Brian). They made me feel welcomed and took great care of me.

Donald was incredibly helpful and made the transaction quick and easy! Will continue to use Robert’s for all of our future furniture purchases.

Jennifer is awesome! We went in looking for dressers and not having a lot to spend and she was very helpful in finding something in our price range. We will be certainly be back for the rest of the set!

They were very helpful in getting us to be able to get our power chair for by husband before his rotator cuff repair. Also the price was AWESOME and the delivery charge was not overpriced and no extra charge for a delivery on Saturday.!!! ☺☺☺Very satisfied!

Very fair. Good prices. Nice experience. Jennifer was great to work with.

Staff are friendly, courteous and knowledgeable. Prices are the best in town - we visited 3 different stores and saw the same loveseat in each one. Roberts had the best price.

Friendly staffVery knowledgeable about their productsQuality with a good price

I needed a living room suit and didnt have thousands of dollars to spent on it. So i came to Roberts and Jennifer approach me and made that happen!!! I was pleased with the price and the quality of the furniture. Jennifer gave us a great welcoming and awesome customer service!!!! She is a great Sales Rep!!!!! Thanks!!!

Jennifer is awesome and put no pressure on to buy. She was very helpful and knowledgeable. Bought living room furniture. Excited to get it.

Love Cliff so helpful and the prices are great..

Jennifer was great!!! I will shop here again because of her.

Cliff was amazing! My husband and i havebeen several places looking for sofas and for whatever reason never get helped... maybe bc were young or have children, but cliff immediately introduced himself and came over within a reasonable time to ask if we had questions. I felt he was honest and truthful with us. Left with a new sofa set and a mattress set too! Cant wait for them to be delivered!!!

After extensive preliminary shopping, Roberts was the obvious choice. I very much appreciate Jennifers help, knowledge, and ideas! She was great to work with!

Very nice experience. Donald, store employee was nice and very helpful in getting best price on chest we bought.Would recommend this store to others,to shop at.

Thank you to mr. Donald Duncan for you good service and your patient.

Jennifer was an amazing saleswoman who went out of her way to help us find what we needed. She helped make our experience enjoyable and insured that we would be returning customers.

After days of online and in store shopping we finally found the perfect furniture store! Cliff was awesome to work with and we found some beautiful pieces for our new home!

Great selection/prices and excellent customer service from Donald! Would highly recommend.

Jennifer was very helpful and pleasant to work with. Looking forward to getting our new lovely couch.

The sales rep at the store in Winchester BA was top notch in my opinion. Her name is Jennifer Miller.The store was very clean & I am very satisfied with what I purchased. Thankyou C Starkey

Its great ! Its a place where you can buy real wood furniture and the best part is its completely made in the USA !