The cookie dough blast is fantastic and will likely replace DQs blizzard as my go-to. However, we pulled up to a car hop spot and went to order and then were told they werent doing car hop service at that time. Not a big deal, but itd be helpful if they could display a message on the screens that says that so customers dont wait around needlessly. Otherwise, great stuff!

Pretty good. We were the second to last car of the night so we waited a good 20 minutes for our food. Everything was correct but they were out of spoons so eating ice cream with a fork was a challenge. We will be back, probably when they have spoons. Lol

Actually, a zero. This place is terrible. There is no customer service. You can see people in the building doing stuff, but theyre not serving customers. We pushed the button, it indicated that someone will be with us shortly, 15 minutes passed and no one came. It was like 8:00pm on a Tuesday. We joke about how the business is a front for another type of business.

Fries came out cold so we asked for fresh fries and they obliged. A little slow on getting our order out, but overall this Sonic had good tasting food & polite service.

Nothing fast about this fast food option. Even when not super busy an order can take a crazy amount of time. 32 minutes and still 3rd in line to get food.

I continue to be disappointed with this particular sonic drive-in. I wait 20 minutes for an Online order. They should also install a Wi-Fi hotspot here because the Cellular data stinks in this area.

Really irritated by the quality of service and food lately. We ordered blasts and they literally filled the cup with plain vanilla ice cream and then sprinkled a few toppings on top. Consistently long wait times and poor service. I seriously have no idea how this place is still in business.

Wow! Just had the rudest experience here. I tried to pull into the drive-thru but a van was parked at the entrance. I wasn’t sure what was going on so I waited. A woman came outside and yelled at me that it was closed and seemed upset, like it was supposed to be obvious why her van was parked there. I wasn’t sure why she was yelling at me so I was like, “maybe a sign would help?” And she told me she couldn’t put up a sign, she could only park her car there. She was so rude! I’m still not sure why a sign couldn’t be placed on the van, but whatever. Tried to give this place another chance. I won’t be going back.

Is pulled up to order nobody ever answered after pushing button.. So decided to go through the drive to sat there for 15 minutes before they answered. No this period nobody was in the drive-through and there are maybe 3 cars in the parking lot and one person sitting outside. Got our food after a while cold wrong order and a big hair in 1 of the hamburgers. You spend $50 on fast food for your family and go away with not being able to eat most of it. Tried calling several times kept getting hung upon and now calling and getting a busy signal.

Very poor service and food quality. As a culinary professional I dont expect fast food to be up to the standards of a more upscale restaurant but I do expect some integrity when serving the public. With this location you either get under cooked or burnt food. You wait over 15 minutes just to order and even with an online order you wait 15 min for your food to come out. Store manager is just barely out of high school and you can see everyone inside playing around and not making your food, including the manager. This had been brought to upper managements attention on more than one occasion and still nothing is done and this location is still rapidly on the decline. If I was able to give it zero stars I would have but had to leave one start to leave a review.

We just moved to Windsor and was craving some cherry limeades! I have never received food that looked at disgusting and inedible as this! Burnt buns, brown/wilted lettuce, and half the breading was missing off the chicken! I’m shocked that the manager allows this kind of service!

I ordered a footlong chili dog and after paying was told it would be a couple minutes to warm up some chili. Ok, I waited 10 minutes then 20 minutes and then at the 30 minute mark they opened the window and asked if I wanted something different. The chili simply would not heat up. Microwave? I asked for my money back that is when the snotty girl who I am guessing was in charge told me my money would show up on my card in 3 to 5 days. Interesting since I paid with cash. The girl at the window was very nice.. The staff at this Sonic obviously needs training with the chili heating up machine.

Have been sitting in the drive thru for 15 minutes with no end in sight... They have always been terrible at getting any food out fast. Normally I will drive to Fort Collins just to avoid this place. Tried giving them another chance because I wanted a sonic blast and the ice cream machine was broken. They need to get it together and if they dont I hope they get shut down and something better put in

Ive honestly never had a good experience here. Ever. This last time takes the cake.Ordered a burger and a chicken sandwich but when I pull up to the window I am given a burger and a chicken wrap. I tell them this isnt my order and I kid you not the girl says we cant make the chicken sandwich, itll take too long, we have to make everyone elses order LIKE WHAT?!? And to tell me with the stank attitude she had.... definitely dont go to the Windsor Sonic if you can help it. Truthfully, they take so long to make EVERYTHING anyway that you could probably get to FoCo and back in lesser time.

Tried to go to this sonic twice this week (for the first time since moving here. I had been avoiding it due to bad reviews but finally gave in). Both times they told me their system was down and they couldn’t take any orders. The second time she literally said “welcome to sonic what can I get you” or something, and then as soon as I started my order, she told me their system was down? Ok then. Not to mention they had people in the drive thru that had clearly already ordered and were waiting for their food. Sounds to me like they were full of it and just didn’t want to take any more orders. How they are still in business is beyond me

Bravo to the hard-working girls that know how to make the drinks right good job

Would not give any stars if i could. Slowiest place around because the carhops dont want to walk out they want everyone to go through the drive thru. Management doesnt even care. Can wait over 45 mins sometimes and ypur still lucky if they answer

We love Sonic fountain items. Big discovery today is that if you order a lemonade slushy instead of just a lemonade you will be much happier with your choice.

My husband and I went a couple weeks ago, and honestly it wasn’t the best experience... The individual who took our order made us feel rushed and kind of like a disturbance. We felt pretty uncomfortable after that conversation was over. However, the sweet girl who brought out our order was a lot nicer. She was bubbly and made us feel a lot more comfortable. I wish I got her name because she deserves to be recognized.———UPDATE:I took a friend there to give them another chance, and it took 1 hour 15 mins to bring out our food. We went to the drive up area, and after waiting for someone to answer for about 15 mins, we were able to order. But then they never brought out the food…. It literally got to the point where the computer thought we were a new guest and had us start a new order. I told them we had been waiting for 1 hour, and they apologized - which was sweet - and finally brought our food out. But they then ended up bringing us the wrong shake…. Very disappointing.

Never even got to order. There were less than 5 cars in the whole place. Went to a stall and waited about 10min. Thought maybe it was broken so we went to another and waited 5more min. Didnt even want to try the drive through after waiting so long for nothing. Went to DQ and got our service right away.

Do not eat at this store. They have the absolute worse food of ANY SONIC I have ever eaten. The chicken was cold, the tatorntots were cold and the entire crew thinks its a joke to serve people. The fact that we waited in line for almost a half hour with just 2 cars in front of us is whyna lot of people would say our food was cold. But the tots were actually still frozen in the middle. Ive spent the last month trying to get my money back for this horrid food bit everyone I speak to thinks its a joke and just keeps passing me around. Eat here at you own risk

Super slow service that did not get our order correct! Would give zero stars if I could!

Terrible wait times, been here 3 times now. Only 2 cars in ALL of the pull in slots, and only 3 cars in front of us in the drive through. Took over 20 mins just to get 2 limeades. Its not an isolated event either, as all 3 of my visits were essentially the same wait times vs amount of cars. Do NOT go here if you only have 30 mins for a lunch break!!

Sonic is usually a headache and the longest wait of any fast food chain. This crew had us in and out in less then 3 mins. Ordered food and ice cream through drive through...

The service in this town is absolutely appalling! First, i pulled into a car stall and hit the button to order and waited...and waited. Then when that failed i tried going through the drive thru thinking the stalls werent working. An hour later my 2 item order was handed to me. There were only 2 cars in front of me, who also had small 2 item orders. If i could give 0 stars i would, this is NOT the 1st bad experience Ive had at this location. I will not be a returning customer Ill happily drive elsewhere (outside of Windsor) to get food and better service

Ive been coming to this one a couple times a week for the last 3 weeks. Has been ok until this week. I order the same thing every time and every time its gotten worse. I ordered a BLT extra mayo extra bacon. Yesterday it literally had two half pieces of bacon, a ton of brown mushy lettuce and soggy bread. The chili on the fries was hard and burnt. The sonic blast was 90% Nerds so I couldnt even enjoy it because it was more candy than ice cream. I dont expect much from fast food places but this was bad.

Waited 20 minutes in the drive-thru behind 2 vehicles before we even were able to try and order, and then they were out of ice cream, which is their number one drink item. Terribly poor customer service and time management

Avoid this place like the plague. I have given them lots of chances but they continually fail to meet the minimum standard. Placed an online order today for a very basic order. After 20 minutes of waiting on the “kitchen” and seeing multiple cars come and go I asked for help. 10 minutes later they said they just received my order 30 minutes after I placed it and checked in(?). Finally I received my order (40 minutes for a tea and 4 motz sticks, no way to cancel the order online) but my food was cold (frozen), didn’t have the sauce requested, and the drink was melted. Save your money and go somewhere else. The staff is more focused on each other and their vehicles than customers.

Hope by leaving more negative reviews the franchise owners or corporate or someone will take notice and fix whatever is happening at this location. We have given them numerous chances, but the service is just completely unacceptable and I can’t even imagine how much business they must be losing. To consistently wait over 30 minutes in a fast-food drive-thru for small orders which are then cold or prepared incorrectly is just disappointing and frustrating. Every. Single. Time.

I think the only way to get reasonable service here is by using the drive through. I sat outside for 15 minutes with the order button pressed and did not speak to a team member. I eventually left. My partner told me that a friend waited 45 min for service at this location on a recent occasion. Interestingly, I was in another restaurant in Greely 2 weeks ago, and I overheard another customer, a stranger, complain to someone else about the service they received at this Sonic. Sadly, quality service is not a priority here. Do yourself a favor and use the drive through.

We have lived here 2 years, never been through the drive thru in less than 20 minutes. Will usually go out of my way to got to a different location. Tried it again today, thought maybe the problem had been fixed. 32 minutes, 3 cars pulled out and left. They need a serious fix at this location, from the top down. You can drive somewhere further away, get your food and be back home before you get your food here.

Food is rarely fresh and its extremely slow. The employees are always friend, though. I keep going in hopes of better food but it just doesnt happen. Then I leave irritated because it takes so long, regardless of walk up, drive through, or drive in.

Sat in the drive through for 20 minutes stuck behind a car trying to order. When she finally was able to order she was informed her coney dog would take 20-25 minutes to make. Being stuck behind her and wanting the same thing I left the line and lost 25 minutes of my life. No wonder this place has terrible reviews! This place will be shut down in no time judging by the reviews.

Horrible. Burger tasted like day old microwaved. Never again

Worst customer service we have ever experienced in Windsor, CO. We are military and seniors and should never been treated with such disrespect. We will never come to your establishment again. We can’t believe your employees would be so mean and unkind. Shame on management for employing such.We ordered 2 large strawberry shortcake shakes. You only mixed one, then told us you could not mix another unless we got in line and drove back around through drive up for a second time. How crazy is that?? We said, “no”, we are not driving around again. We were then told to pull over to the side and you would mix the one you forgot and bring it out. After waiting another 15 minutes, I went to the window to have you tell me that you didn’t mix the one you forgot, had no intentions of mixing it, and that you were not going to give any customer service of mixing a compliment shake. If We wanted the second shake, we could get in line and drive around again. Shame on you!! How very disrespectful to two 75 year old senior veterans. How dare you treat people this way... Why would you do this??

Ive been in the drive through going on 30min. Still no food. If I could leave the drive through, I would. Seriously disappointed in how bad this has been.

I had to leave because I was in a hurry and 3 cars moved to other locations to order. This is the second time this has happened to me. We love sonic but the customer service needs some attention.

This location is in terrible need of competent management. It should not take 30 minutes for corn dogs and mozzarella sticks.

Order arrived quickly and everything was hot...except the drinks. 😉🤣

Terrible service. Waited at the intercom for over 10 minutes before they would take our order. Pretty sure I was a year older by the time I received the food. Over 30 minute drive thru wait for simple order.

Abysmal. I work in the retail/service industry also, and even by my VERY low standards, just an awful experience. Waited 10 minutes after pushing the button for any service. After we ordered, it took another 37 minutes to get our food. And literally everything was cold. Not to mention they forgot my entire meal on the first delivery, then came back out with my ice cold burger. Yikes.

Im done being nice to this location and giving it multiple chances! Todays problem was the ice cream machine wasnt working so we got slushies. Once we actually got the slushies, they werent what we ordered at all AND not even mixed! Just shut this location down or get corporate to come in, because its time.

Seriously waited 15 minutes for drinks when we arrived we were the only ones there then 6 other cars went through the drive through we ended up leaving sucks sonic is my fav drink stop but not worth a 15 20 minute wait.

This sonic in particular is a management disaster. I came here last week and sat in the drive up for 20 minutes without being helped. Today I came and was told they are only doing drive up orders, do to only 2 people on staff. Who is running this place? Only two people staffed on a Sunday? Never again will I come here.

Horribly staffed, untrained and unmotivated staff, beyond long wait times. So sad!

Absolutely worst experience ever at a drive thru they are sooooooo slooooooow

They were very busy at the time I went which is a good thing. But they are getting very expensive

This was amazing to get some after prom but the line wasnt moving for over 10 minutes

Extremely long waits for terrible quality food. Didn’t get what I paid for. I can see why the awful reviews.

It was good. Although it would be nice if they marked the stalls that have broken credit card readers as out of service.

Sat a stall and the red button light turned off twice got in the drive through and they closed on us

Ive lived in Windsor almost nine years now, and the service at this Sonic location has always been horrible. The wait at the drive-thru or one of the stalls is ridiculously long. Also, no apologies about the wait, etc, from staff. I simply dont understand why it takes almost 20 minutes for a simple order. Youd think Id learned my lesson by now. Just dont go to this Sonic location. Learn from me.

So slow you’d be better just making it all by hand

We were there before they closed at 9:50 (Sunday June 13, 2021). They said that that would help us in a minute and proceeded to ignore us once we pulled up. Instead of taking our order, they simply stared at us through their little safety window. Terrible service, will not be recommending to ANY if my friends or family.

Took over 20 min in drive thru. Had to leave or be late returning to work. Ridiculous

Slowest sonic Ive ever been to. We waited 45 minutes on a Wednesday night for two shakes. I added peanut butter to my oreo shake and it was way too peanut buttery for me. You couldnt taste the oreo anymore, but if you like it that way it was still an ok shake. Thats the only reason why I gave two stars instead of one for the rediculous wait time.

By far the worst fast food restaurant in Northern Colorado. The drive-through times are extremely long and ridiculous. Then after you wait 30 minutes in the drive-through line you find out that your food and drinks are wrong. Is this place managed by a blind 14 year old? What an absolute failure for a sonic.

Got home without all of our lunch. Hate when that happens!!

Disappointed in the cleanliness aspect. Slow!!!!! And apparently just a bunch of goof offs working there. Owner should be ashamed for not making changes after so many awful reviews.

12 minutes after pushing the button I finally downloaded the app to order my food. 24 minutes after ordering till don’t have it nobody will answer the page and I can see people are inside standing around. Waste of money waste of time

The employees are always friendly, but the service speed is always very slow. Need to work on faster experience as it’s upsetting waiting 5-10 to take my order then additional time waiting for the my food/drinks.

Worst sonic in the world I would never come here again. 35 mins to get 4 cars through the drive thru. Get new management or shut down pls

One of the employees was yelling complaints about making us corn dogs. Saying “who orders corn dogs half an hour before we close”... sorry didn’t realize you guys had a time that it was unacceptable to order corn dogs.... Would give 0 stars if possible. Like just tell us you arent serving food for the rest of the night. And I would advise the one employee finds a different job, customer service doesn’t suit you.

Takes about a minute when I use the app. So easy when Im in a hurry. We come regularly and it is a disappointing the employees park in the closest stalls instead of parking on north side. Safety of vehicles isnt concern, police are 100 feet away.

I’ve been twice recently. 15_20 min wait each time. Out of onion rings. Can’t hear you on the intercom. Very painful.

This place has had horrible, slow service and rude employees for years, but tonight (Jun 13) was especially bad. We got here at 9:50, 10min before they close, (at 10:00). They said they would be with us in a moment, and then didnt say another thing. Finally, at 10:20 (it took them 30min to finish 3 orders ahead of us) we pulled up to the window, where they ignored us for 2min, before telling us they wouldnt help us and we needed to leave. This place just really stinks, and Im amazed they haven’t closed down yet.

Ive been here before and wasnt impressed.... But this time it was great! Prompt service and my sandwich and fries were hot and fresh! Love their shakes.

Service is extremely slow. Twice now I have waited 15 minutes at drive up speaker and no one has taken my order. I drove off each time. Today was the last time I will visit the Sonic off Denver Ave in Loveland.

By far the slowest and worst service I have ever had at a sonic.

It is what it is, a chain with good tasting fast food ....worth stopping by, especially there shakes.I miss the Chicago hot dog.....

Expensive as usual for what you get. My corn dogs were burnt and my cranberry limeade was mostly ice when I asked for light ice.

New spicy chicken was very good. nice blending of flavors. hot and fresh.

When we went we stood for a long time at one of the stations and the people saw us and didnt tell us it was broken.

Very slow. like this place is bussinnnnnnnnnn but so slow. i just wanna go home and see my cat after a long day but sitting in this line isn’t the moves.

Brennan was excellent from taking are complicated order. To delivering it without a hitch. Keep up the awesome job!

Good place to get a cold drink and warm food, good outside eatting area nice staff, all around good place to eat and relax

Always pretty slow at this location. Quite a few times my order was wrong. Once I saw a manager standing around as his employee struggled to do everything by herself at the window. You have to tell into the speaker box.. I return because its a good treat for my kids for behaving and cheap during happy hour. Not another Sonic around for awhile. Employees are usually pretty nice.

Forgot about us in the line, ignored us at the window. Terrible service, probably going to go out of business.

It was literally the worse wait ever.. they served us a cold corn dog and took almost 35 minutes to make 3 meals… it was a rough experience… come on sonic it’s supposed to be America’s drive in.. it was rough… will not be returning..

Single handedly the slowest sonic in america

Literally waited in this drive thru for 15 minutes and they didn’t even say a word

My husband and I always take our 7 year old here to eat because we like the cheddar peppers and the mozzarella cheese sticks. The downside is, They always take a really long time at the drive through, and once you’ve made your order, they take like another 15 minutes to 45 minutes to bring the food out, even when they are not even busy and no one is ahead in the line. Our hamburgers were burnt front and back, both sides, even the bun was burnt. How do people have the ethics to serve such bad bad food? Paying for totally burnt food that is not edible is unacceptable. Can you pay for a burnt hamburger inside and out? How do you expect someone, (even my child’s hamburger was burnt) to eat food that turned out horrible. I am so mad because twice they forgot part of my kid’s order, and twice they forgot my mozzarella sticks, and twice my food is burnt!

We literally waited in the drive thru line for 45 minutes and then they finally told us the system was down, so we went to the window to ask if we could just order through there, THEY JUST LOCKED THE WINDOW IN FRONT OF US :/ then we drove by after going somewhere else and they were serving people.

Seems to be very under staffed every time my family has gone there the food has come out lukewarm or cold which is a real shame always loved going to Sonic

Good service, I havent tried much on the menu but the fried foods are Very crisp. Almost to a fault

30 minutes to get food, after we ordered in the app and drove there, still waited 30 minutes. Person delivering the food had no mask.Will never come here again

Worse sonic I’ve ever been to! They are so slow, food is nasty, slushes are never mixed! Avoid this place at all cost! Never going back.

Be ready to wait for 20+ minutes and have your order come out wrong! Our simple order of 4 burgers and 2 drinks was completely butchered after about 25 minutes of waiting. We ordered 4 junior deluxe cheeseburgers...add green chiles. Our burgers were far from deluxe. No lettuce, tomato, cheese...nothing but meat,bun,chile. We love going to sonic but will be finding a different to go to.

Incredibly slow at this location. We sat at this location for 15 min. Then the monitor went to selling food. Didnt know if food was coming or not. Waited 5 min pushed button. Person did not answer until we got our food. That was another 10 min. Dont recommend them. Food cold too.

Fast service...great product...thanks guys...

30 minutes to get a limeade and a shake. Must be very short staffed!

Theyre preparing to paint. I did not get my tomatoes or jalapenos that I asked for. The burrito sprung a leak. I asked for no onions and got onions anyway and asked for extra cheese on the burrito and didnt get the extra cheese.

Very quick and friendly service! The option to pay in the bay is nice!

Ive been twice and the service is fine. However they messed up on my order both times. Both times I wanted a sonic blast and a strawberry limeade, but both times the machine was down for the blast and their was no fruit in my limeades. My wife ordered a double cheese only ketchup onion pickles. we had to sent it back three times. the first time short meat, second time no cheese, third time they places a cold cheese between the cold meat and sent it back. On the fourth time after talking to the manager they got it right. The friendly service is the only reason a gave it 2 stars, otherwise it would be a 1. Very disappointing since i love Sonics and its the closest one to my house.

First off employees should know there own menu. That chicken tenders already come with tots. They for got the whole meal on top of not knowing what it comes with. They start talking on intercom before it connects. I asked for a receipt and they said they would have to find it. This sonic needs a check on customer service and job know how. Will not return.

Went in for a late night craving and made sure it wasn’t to close before they closed. When we were waiting at the window for our food we overheard an employee screaming/yelling about how we ordered food and that it was a inconvenience for them... like my bad for ordering off your menu.

This review is exclusive to THIS Sonic, the south and north locations in Loveland are great. Arrived for lunch at appx 12:05, the lady came on the speaker and said: Thanks for choosing Sonic, were looking at about a 20 minute wait, is that OK? I replied yes that is fine - its lunch time thats expected... at 1:20 pm my food finally arrived. The food is BARELY even warm anymore at this point - was it just sitting there? How is this possible? The car-hop did apologize for the extended wait which was nice, but seriously, an hour and 20 minutes for a quarter pounder and a medium tot? How was the food luke warm and the cheese wasnt melted?I have been a fan of Sonic for 30 years, and will never come back to this location.

It was OK waited longer than I expected and didnt get the correct drinks

Worst sonic I have ever been to! It took over 30 mins to get our food and they tried to give us 2 other peoples food and drinks. When we finally got our food it was cold and not right. I will NEVER go back there.

The quality of the food is often pretty good but when I dont order through the app what I get usually isnt what I requested.