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Quality Automotive Services
3504 Harmon Rd, Winston-Salem, NC 27107, United States
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Quality Automotive Services
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Kr
Review №1

I went to get an inspection in and out fast reason payment. The inside smells like cigarettes and I need to upgrade on the chairs sitting lounge.

Br
Review №2

Quick and easy vehicle inspection. We take all of our vehicles here.

ch
Review №3

Was looking for a garage open early after dropping the kids off at school, brakes were screaming, the few I found were booked till the following week, the gentleman I dealt with was willing to squeeze me in but cautioned me of a few hours wait, they were done in under an hour. Got a great impression of the place from 2 other customers I chatted with while waiting about the garage so will definitely be coming back for all other work.

Te
Review №4

Very good and clean place great staff and friendly people

Ad
Review №5

Top notch work and friendly staff,love this place

Er
Review №6

Good service and a great staff

Pa
Review №7

They know what they are doing. Honest, timely and cost efficient. They told me what Im looking at and expense related to the damage before starting the work. The mechanics and crew is well experienced and educated in what they do.

ro
Review №8

Great people. Honest and fair

Ma
Review №9

Had to get a tire patched! Super quick, super friendly and good work! They were able to take me with only a few moments notice!

Ab
Review №10

Friendly employees, great service. Got me off the road in a timely manor. 👌

Ke
Review №11

I had a great experience with this group! They took my car on Saturday late morning after my catalytic converter was stolen overnight. They explained the situation very well and told me what I needed to do in this situation. They called around to see what will be the best price for my stolen car piece. For the insurance purposes, I had to leave the car for insurance auto damage adjuster to come like 4 days after the incident, and they patiently waited for me. Once adjuster came by, they immediate took my car to fix the problem. They were good about updating me what is going on as well. I am driving my car right now without a problem! I saw Terry (he), Terry (she), and David, and they were wonderful. I highly recommend their auto services!

Al
Review №12

Quick service friendly employees

Kr
Review №13

Took my car here twice within a 2 week timeframe for my auto repairs & spent over $1300. After the 2nd repair I noticed that my cell phone wouldn’t fit into the slot that I’ve been putting it in for the past 3 YEARS. I immediately started inspecting the radio/climate panel and realized it wasn’t the same one I had in my car. It was a different version, extremely dirty & worn out. The part that connects to the dashboard had to be pushed back in place & there were holes in the slot. I spoke with 2 different repairmen & they both claimed they didn’t have to go inside my car when it was repaired. I was very disappointed that people could be so dishonest. We are going through a pandemic & to think they would do this or allow this to happen to my car is sickening. I prayed about it & decided to take this loss and not return to them for future repairs.

Eu
Review №14

Very good service, and reasonable prices.

Je
Review №15

They took my car back right away and I was a walk-in. The young ladies in the office are so sweet. Especially Kristie. The one whos at the front desk. My kids loved her. We felt at home. I just want to say thank you for making my horrible morning turn out to be a better day.

Be
Review №16

The lady that answered the phone was horrible. I called to check on my vehicle and was told shed call me back in an hour. I never heard back from her so I waited 3 hours to call back for an update. She then told me to call the wrecker service that towed my truck there so I called them and they didnt have an update from the garage either. Finally found out the truck was ready so Rays towing came to pick me up to go get my truck. When we arrived the lady at the desk was talking to someone about a recipe and barely acknowledged us, she asked him for a check because they were covering the damages and he said hed get it taken care of then she said the keys are in it. The tow truck driver then walked me through the garage back to my truck. Horrible front desk but the repairs were done within a decent timeframe. Thanks Rays but this garage needs a new front desk person, shes useless. Shes grouchy with zero customer service skills.

Am
Review №17

I absolutely trust these guys with my car! They have fixed both of our cars multiple times, always in a timely fashion. They have been honest about what the cars do and dont need including going the extra mile to find us a cheaper individual part when it typically only came in a kit. Once, a bearing went bad. They replaced the bearing but I could still feel shaking in the car. They pulled the warranty for the new part and replaced the bearing a second time but the car was still shaking. They finally realized that the previous mechanic who had fixed my brakes put the brake pad on backwards causing the shaking the sound! They replace my brake pads and handed me the keys. I had to insist on paying them for at least the parts. There have also been several times that theyve stayed past business hours to finish up a quick job or just take a look at one of my concerns. Cannot say enough good things about them!

Ci
Review №18

I was referred here and I deeply regret it!! They replaced a top motor mount that was covered by a warranty. Well, five months later it broke. I took my car back to them and to my surprise, they denied replacing it and told me it was the lower motor mount they replaced, and this isnt true! I STRONGLY advise getting detailed information on repairs made to your vehicle. I later found my receipt and it clarified repairs made. However, how they dishonored their work and dishonesty, I didnt bother to return.

Je
Review №19

Great customer service and laboratory service!

Sa
Review №20

Store chairs have cat hair everywhere I’m allergic to cats cat came out of no where and very bad smell inside

Ro
Review №21

$394.40 to tow vehicle and replace starter on 1998 Mercury Sable. $221.00 for the starter. Need i say more? Will never go there again and definitely would not recommend.

Se
Review №22

Quality auto is fast and efficient great service will use again

Ch
Review №23

We use Quality Automotive for our mechanical needs and find them prompt, reliable and very reasonable. Their service is outstanding and we recommend them for your Automotive needs in the Winston-Salem area. Ravi and Christine Persad- Worldwide Autobody 2

Ka
Review №24

Do not let these people touch your vehicle they steal your better parts and replace them with their old ones. No one can explain how I went from having a continental tire to an off brand tire.

di
Review №25

I paid to have axle replace in my car had to take it back that day they left on rotors that was pretty much all rusty and worn instead of putting mine back on. On top of it all they didnt connect the pan hard bar back properly could have killed someone. They didnt fix pan hard bar we ended up taking it else where. Save your money go some where else.

Ja
Review №26

Very poor quality of work and the customer service is also very poor. If you want a quality job done on your vehicle do not and i repeat do not go here. They are somewhat rude and totally UNPROFESSIONAL. They had my car a little over 2 weeks putting a new engine in, i called several times to see what was going on with the vehicle. The last time i talked to the manager i informed him i was without a vehicle and to please call me as soon as it was ready, so i guess this mad him mad. Got a phone call the following day saying my car was ready it was right before time to close and the manager was not there i picked my fixed vehicle up and wouldnt you know check engine light is on car runs rough they will never have my business again!

Wi
Review №27

I have never taken a vehicle here before until the other week, umm very friendly service but charge way to much labor fee an hour and were in no hurry to fix a 1 day job. So I wouldnt recommend anyone if your wanting your vehicle back in a hurry. They charged my insurance way to much money.

Ja
Review №28

They service is great to me and very nice people too

We
Review №29

They provide the best service. I choose them over anyone.

bo
Review №30

Did not go there

Sc
Review №31

The work they did was excellent the customer service from this one lady was so dry and bitter I wont come back will tell my friends and family not to go she was so rude and unpleasant

Ia
Review №32

A lot of money for bad service .

Al
Review №33

Paid almost 300 dollars for work to be done, had my crank shaft sensor replaced and my cam shaft position sensor and now my car wont stay on and almost wrecked because a bolt came out of what they fixed

vi
Review №34

They give best price and show old broken parts

Ta
Review №35

Nice people and honest

Wi
Review №36

Trustworthy

Information
6 Photos
36 Comments
3.6 Rating
  • Address:3504 Harmon Rd, Winston-Salem, NC 27107, United States
  • Site:http://qualityautomotiveofthetriad.net/
  • Phone:+1 336-785-3775
Categories
  • Auto repair shop
Working hours
  • Monday:7:30AM–5:30PM
  • Tuesday:7:30AM–5:30PM
  • Wednesday:7:30AM–5:30PM
  • Thursday:7:30AM–5:30PM
  • Friday:7:30AM–5:30PM
  • Saturday:8AM–1PM
  • Sunday:Closed
Accessibility
  • Wheelchair accessible entrance:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
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