I was faxing a letter from social security to another company and left my copy in the machine. A very nice lady employee took the time to mail it to me. Thanks so much Stacie for taking your time and effort for me!

I cant recommend this location highly enough. Madison was so extremely helpful when we had to get a document notarized quickly. We only had a few hours left in Winston Salem after dropping our son off at college and she really came through for us in our time of need. Thank you, Madison!

Terrible place. Nothing but bad experiences here. They wanted over $900 to ship a laptop to Texas, I went home and was able to ship it with stamps.com for $47. Another time I overnighted some important medication, and these guys just let the package sit in their office for FOUR DAYS and then shipped it regular shipping speed, NOT overnight. The package arrived at its destination AFTER the recipient had already left! I would avoid this place at all cost.

I ship items on a regular basis and have a mail box at this location for my business. The staff here are very friendly and helpful. The printing services at this location is top notch! Need some banners designed and printed? Business cards? They got you covered. Great selection of cards with animals on them if you need to get a card for any occasion on hand as well. Keep up the great work!

Madison is amazing! She helped me greatly through getting an insulin pen to my father quickly. I had the wrong zip code and she went out of her way to find the correct address. Stellar customer service on a Sunday afternoon, where every other shipping place is closed.

Great service and universally great and knowledgeable personnel. A great asset to downtown Winston-Salem

Great service and fast, thank you.

All 6 Times I used them- they were 👌 perfect❗️-Even put up with needed last minute change on extremely important shipment one time ! Very professional !

I highly recommend getting your packages processed at this UPS Store location. I received the best customer care service I have ever experienced at a UPS store ever. It took me 35 minutes to reach this location, so when I arrived at this UPS store, it had just closed 2 - 5 minutes earlier. I was disappointed, because I thought I wouldve had to make the trip again. Amazingly, a very kind, caring lady accepted my package. I didnt need to travel back to the store because she processed my package the next day. Thank you, I greatly appreciate her awesome customer service!

Second time I have come at opening and no one is around. Poorly managed store.

This place is great! I was in a bind and the employee there stayed a few extra minutes for me (after the store has closed) to ship my item by close of business. Ive been here additional times since then and the staff always does an amazing job, are very helpful, and are always able to answer my questions. I would recommend this location to anyone!

Have you ever just wanted to hug someone -- but it would probably be weird if you did? I have had two experiences at this location in the past week when I was helped by Melvin and both times he was just so sweet that I really appreciated his kindness. He is so personable and helpful. Melvin makes an errand enjoyable and Im grateful to have my interaction with him during an especially busy day.

After going to another UPS store that did not open at the time listed on their website, we went to this location. Fast service and professional. Appreciate their keeping employees and customers safe during the pandemic!

I highly recommend this store. The owner is very customer service oriented and friendly. When my daughter was attending Wake Forest we shipped our boxes from Chicago to her store and were able to keep the boxes there for several days until we were able to pick them up. This way we were able to ship the boxes a few days early and weren’t concerned about the boxes not being in Winston Salem when we got there to move into the dorm. When my daughter moved out of the dorm, a store rep dropped off boxes and tape, and then picked them up at the dorm and shipped them back to Chicago the morning of my daughter’s flight home. This made moving out much easier for my daughter. It also saved me a flight down just to pack up and drive the boxes to the store. I would highly recommend this store.

Such great service! Chris helped me with a problem I had sending a package and was extremely helpful and went out of his way to make sure everything was correct!

I had a VERY important package to overnight. The staff went far above & beyond to make sure it would get delivered to the correct place on time. The gentleman was on the phone and on the web to verify the physical address and timing of delivery. No doubt Barefoot Hiker will get her boots ASAP! If I could rate this shipper 10 stars I would. I frequently go downtown, so if I need a shipper THIS IS THE ONE!

THEY WERE AMAZING. I went in last minute on a Friday night and they zipped through my ridiculous number of Amazon returns VERY quickly without any problems. Kind, polite, efficient. I hadnt figured out how to return all my items in one label and they never made me feel like I was an inconvenience or a bother, even though I brought in so many packages last minute. Thank you!!!!!!!!! Also, parking was very easy for anyone who avoids downtown because of that.

My daughter (student at Wake Forest) has used the College Summer Storage service through UPS Store 6702 for the past two years. Its been a lifesaver for us. Being from California, we arent close enough to drive there to help her move in and out each year, so she has to handle the packing up herself and needs to be able to store most of her belongings there over the summer. This service has given me, as a parent, complete peace of mind. They delivered the packing supplies (boxes and tape) to her about a week before packup. It was easy to schedule the pickup and subsequent re-delivery times. They came to her room and carried all of the items away; it was a very efficient process. And then re-delivery happened equally as efficiently, on schedule. Both years, all of the items were in good shape after their storage over the summer. And Amy-Ruth was easy to work with and always available to answer any questions I had. Weve been very happy with UPS Store 6702, and would definitely recommend the College Summer Storage service to other students and parents.

Best customer service I’ve ever encountered! Friendly and helpful staff who want you to be 100% satisfied with your purchase. Amy-Ruth has worked with me on both my visits and helped me find the materials and methods that made my prints look their best to suit their purposes. They are my new go too!!!!

Dude was rude and had a strong scent of weed, should keep up more with their staff overall was a terrible experience

Excellent service and attention to detail. Use them frequently, will continue to do so.

Ran in on Friday to ship a return order back. I was assisted by a young black gentleman who seemed okay at first. The item that I needed shipped, which was a pair of shoes was only in the original box and was told I would need to purchase another box to ship it in. No problem....except the gentleman told me the box would be $20. So I say $20???? Are you kidding me for a box to fit a childs size shoe. I politely declined service because for $20 I could have made my own box. I eventually went to the UPS store in Hanes Mall this morning to ship off same item and was told a box would only cost me $7.85. The employee there told me that he doesnt understand why someone would have tried to sell me a box at the previous price. So to end this rant I honestly feel like the store downtown was attempting to scam me out of the rest of my money. Will not be returning to that location EVER!!!

Ive almost always had good experiences here, but today I went in, and the employee working wasnt wearing a mask. In the midst of a pandemic as our numbers rise this was disconcerting, and I guess Ill have to find another store for now.

Convenient location for downtown shipping and printing needs! Melvin very kindly taped up my unsealed package for me free of charge when I brought it in to ship.

Conveniently located. Pleasant with staff eager to assist. Amy Ruth is wonderful!

The customer service I experienced was poor and inconsistent with other UPS stores I have frequented. Charging patrons $2.50 for less than six inches of tape is a bit offensive, but for businesses overly concerned with the bottom line this makes sense. Also the store manager wasnt available to discuss the matter leaving only one employee to oversee the location.

Super service with getting a document notarized and they even arranged to have 2 witness lined up for me.All of this was done on Sunday.I thank God we have such customer friendly service such as this!!!!

Such a great staff! When I was hiking the Appalachian Trail the manager/owner worked so hard to get me a pair of boots I needed badly. These guys are attentive and very helpful.

Was very happy with West! First I was at the door struggling to open the door with my box and West came from behind the counter to help me. He was very nice and helpful. Thanks West

Top notch service and consideration! Amy-Ruth is superb at making sure you leave with sound confidence in your shipments, and everyone else is beyond accommodating. Wonderful place to send stuff!

It was just what I needed with an extra touch of kindness

I rarely leave reviews especially the negative ones because I feel like it’s a waste of my time. But, this time I had to because if nobody speaks up nothing changes. I’ve been using this UPS location for about a year now. It’s usually So easy and the staff has always been so helpful. I’ve dealt with Melton most of the times I went and let me say that For a mom with 2 little kids, running errands doesn’t happen so quick and easy. I loved coming to this location because it’s right up the street but also because Melton is always kind and helpful. He holds the door when my hands are full with kids and boxes and asks if I need help. He also makes sure the packages are taped and packed correctly. He’s so well spoken and mannered, made the trip much more pleasant, which takes a lot from my anxiety of running errands with my little ones. Last time I went there though, I dealt with someone else, which I quickly assumed she’s some kind of manager there as she was speaking so condescending to me and the other staff there. I didn’t appreciate her tone of voice and her knowitall attitude. I simply asked if they have any boxes that they’re getting rid of as it happened to me in the past to get a disposable box at that location. She quickly and angrily responded that NO, we don’t give boxes and that as a matter of fact it’s illegal to give boxes and that if anyone did it she needs to know who that was as in like they will be prosecuted or something for giving a box away. It was just a simple question and she answered so rudely and offensive. I didn’t mind buying a box, it was just the way she answered me and Her attitude was downgrading. I wasn’t sure what size box I needed and their boxes are not cheap. Anyways, she sold me a box, which I didn’t mind paying for if I knew I would use it ended up being waaaaay to big to even ship. Couldn’t return And ups wanted $400 to ship. I was like you have got to be kidding me! It’s still sitting in my trunk. $15 ... bought a bit smaller size box at uhaul for $1 and was able to ship. If you have no customer service skills you should not be in that spectrum of work.

Got there today at 8:05, their hours on the door say 7:30 but no one was there and the door was locked. Came to work and told my boss, he said he saw people looking in the window last week around the same time. Dont go there first thing in the morning, they dont feel like honoring their hours...

I had some returns that needing shipping and the service was very fast. This location is very convenient.

Went to the ups store a couple of weeks ago to ship a package a young lady by the name of marie or Mary ( not sure ) helped me out and she was patient and took her time with me. she made my first time shipping so easy!! thank you to her for being so kind

The older gentleman Lyle was incredibly helpful and courteous but his associate was rude and did not provide any confirmation that my job was received, an estimate (as I had requested), or that it would be printed larger than I had asked. Hit or miss in my experience

Aint got no problems with this independently operated location. Superior customer servicw as compared with other UPS/FedEx stores.They started shipping stuff back to sender after 5 days at the store... Weird...

I absolutely loved shipping with this location, I’ve been to plenty of other ups store and I can honestly say I’ve had the best experience here at this location, i went in about a week ago with my wife and had the pleasure of being helped by Mary, she was really on her A game, she was so amazing And kept an smile on her face the whole time!

Very horrible experience. Amy was very rude to me. I printed off a shipping label and wasn’t even on the computer for 1 minute. Mind you, no prices posted near the computer or anything. She charges me for 5 min computer access which was 3$. Really? Then I ask her how much a box would be to ship something. 87$. Lol wow. The shipping label was prepaid but you’re charging 80 dollars to pack something? Definitely didn’t get that 5 star experience everyone else had received. So I go back inside to make sure there was no confusion in her thinking the label wasn’t prepaid and asked how much for JUST THE BOX. She said “87$, that’s what I said!” In a rude tone. Lorddddd. I about lost it. Thanks to my mom I was raised with respect and would never disrespect my elders. She was more concerned with playing with her mutt than being nice to me. Who has a dog in their business? Definitely will not be returning. Knollwood location is better.

Went to this UPS store because I had a family heirloom I needed shipped for the holidays. I was nervous initially because this item means a lot to me but my nerves were quickly eased when I meet Anthony Lowe. He was understanding, full of holiday cheer, but most importantly he was professional. I will be going to this UPS store for anything I need shipped in the future

Not even a star. worst customer service i ever saw. got hung up twice for me asking for service. the customer is not their priority, making money is their priority. first and last time doing business with this store, they are a scam

Best experience Ive ever had shipping something. Staff were extremely helpful and friendly. Best customer service Ive ever received assembling a package and shipping.

Exceptional service. Printed a poster for me in under an hour. Excellent quality. Thank you!

Very friendly and good service. I needed a package I was shipping held because the recipient wasnt going to be home and they did it free of charge.

Chris and staff was very helpful and easy to get my package shipped definitely recommend this location for quick and easy customer service conveniently located downtown for all ups needs!!

So helpful to get my box in the mail and help me repack some items for later shipment. Outstanding customer service by Amy-Ruth.

Amy Ruth and Amber were great. They got my problem solved in minutes. Thanks a ton for great service.

Rented a mailbox from them, great service, highly recommended!

Very friendly! Taped my Amazon box for me and put on the label. I was in the store less than a minute! Thank you!

Amy Ruth runs a chain of UPS/USPS stores in the area. Marks up all USPS packages to the max. Would never pay for anything at her stores she runs which are N Liberty Street Winston-Salem, NC 27101, 380H Knollwood Street Winston Salem, NC 27103, or 31 South Talbert Boulevard Lexington, NC 27292. Go to your local post office or other UPS location and make sure you arent being overcharged. Im not even sure if she overcharges for UPSs standardized rates depending on weight, size, and destination. Unethical practices that are only meant to hurt the customer and increase the profit margins of her stores.

Very friendly staff who were willing to offer their assistance without hesitation. Convenient to downtown and parking.

Great experience at this store, Anthony went above and beyond in helping me with expedient copying.

I have signs printed and posters for my business, the store on Liberty downtown & Knollwood have better big format print prices than Sign-a-rama, Fed Ex Office or the 2 print shops on Burke street because I called all of them - the print quality and paper choices are better tooIm doing all my printing at the UPS shops on Knollwood and downtown -usually same day service if they have the files early

Wonderful news, UPS secures any packages for free; taping together!

Emily at this store is a Wonderfull person, she is knowledgable and very helpful this is my Go To store. The store is #6702.

Owner on site. Super helpful. Open on Sundays!

Emily and her manager were professional, courteous, and expeditious. Thank you!

Very professional but friendly.

Everything was on point.