user
Publix Super Market at West Point Commons
13750 W Colonial Dr, Winter Garden, FL 34787, United States
Appearance
Publix Super Market at West Point Commons
Comments
Sa
Review №1

Publix the attentionis is very important for customers coming here excellent service and quality everything

Sh
Review №2

The deli is great the service is the best I have seen in a super market. The rest is average overall. The sushi is some of the best. I wish I could give it more stars.

Jo
Review №3

Always a good shopping experience. Friendly and helpful staff. They are attentive to requests. And carry a broad selection of items. The quality of their private labeled food is unparalleled. Truly a superior Regional Grocery store.

Ma
Review №4

Loved my daughter bday cake that i ordered...no complaints

gl
Review №5

What can I tell you? It is a Publix. Typical Publix fair. Great variety. The prices are expensive, but they equal out with excellent customer service.

Da
Review №6

Miss the old GM, Kris, he was a good guy. He always walked the floor and interacted with the customers - old school!

Pl
Review №7

Ive been going to this Publix for like 10 years, despite seeing new faces they remain friendly and always are nice imo.

By
Review №8

Lupe in the deli is where its at! SUPER sweetheart and phenomenal customer service skills. Girl not only can make a sandwich like no bodys business but she also has mastered the skill of paying full and devoted attention without making others feel ignored.

Eb
Review №9

Helpful staff. Quick stocking

Te
Review №10

Angelica is amazing (bakery department)! As I walked up to the counter to order a cake, Angelica was leaving. She greeted me with a smile and asked if she could help me. I said Its Ok, you are leaving. Angelica said she could help me and went to the back to get the order form and completed it.All employees should be so willing to go the extra mile and be so helpful!Thank you Angelica!!

Tr
Review №11

The staff is nice here however the parking lot is an absolute nightmare! Also, they need to work on stocking better. They are often out of the BOGO items.

Sa
Review №12

With Publix as a staple in Central Florida, this particular large store offers new items not seen elsewhere. It is extremely neat and clean

Ki
Review №13

Clean and well organized. Customer service is always great. Love their produce and meat sections.

Ke
Review №14

Store is very clean and organized bought sushi really good, sushi chef was very knowledgeable thanks again Publix

ko
Review №15

Always clean. Its not a Publix without quality service and this particular Public falls in line. Thanks!

Je
Review №16

Always clean, always stocked and staff is great, im there daily and always a good experience

Ji
Review №17

Good options, convenient location. Wish pharmacy had a drive through. But, the pharmacy is still superior to Walgreens and my first choice.

Gw
Review №18

I enjoy the subs, salads, the fried chicken wings, and seafood department. I just love Publixs!!

Kr
Review №19

Make sure if youre a parent and got little kids with you, you dont put your cart with them in it to close to the shelf in baby food section. They put the medicines in same isle on shelves across from formula, baby foods, ect... Not smart at all, really stupid dangerous!!!!

Ma
Review №20

Friendly staff, usually well stocked. Though Id be careful of produce here. It spoils rather quickly.

As
Review №21

The customer service was horrible the lady shavonta lied and said she was the manger and she was not she was very rude disprectful all I wanna do was exchange my chicken for white chicken and customer be4 they took his money and would not give it to him

Ch
Review №22

Great selection of food, gad fresh made sandwiches for lunch that were far better than your normal sub shop!

br
Review №23

Its a grocery store. lagunitas was only in bottles. Ipa.

Je
Review №24

Love me some publix especially the fried chicken

ki
Review №25

The store is clean and the people who work here are extremely nice.

Be
Review №26

Overall experience is great only problem I have is the lottery line

Sy
Review №27

This is my neighborhood Publix. Enjoy the convenience of didtance and how my food purchasing is so accessible.

Mu
Review №28

Great place to shop. Overall, prices ARE competitive and oftentimes you can get many bargains and good sales, such as BOGO and sale prices as well. With Walmart not too far, they have to be competitive. Publix overall offers very fresh produce. Their meats are quite good and you can speak to the person(s) who prepares the meat if you want or need a certain cut, they will try their best to accommodate, if its available. Also, during Holidays, they do take holiday orders, I believe as of this writing.The Publix staff in general are quite pleasant and polite and will offer a hand if you desire to your car as well. Or any other help or assistance if you need. I find them to be very pleasant, and Im a transplanted Native New Yorker of more then 58 years. Lets not forget their Deli which is great too.As for their Bakery. Fabulous really. For a supermarket bakery, I was really VERY pleasantly surprised and delighted at how fabulous and delicious the quality of their baked goods really are. While Im a home baker, sometimes Im just a bit too tired (☺) to bake. Sooo, I decided to try Publixs bakery section. Very delicious! You can get pre-made cakes AND specialty made cakes too. Ive ordered a number of cakes and havent been disappointed; except when I go on the scale! But thats another issue lol.😅BTW, The Pharmacy in Publix is phenomenal.Professional and thorough. Love Stephanie and Dixie. But all are fabulous really! Double thumbs up for the entire store👍👍

sa
Review №29

Love my Publix at west point commons. Been my store for 14 years.

So
Review №30

Waited over 1 hour for online SUB order. SUB never got made. Deli employee said they ran out of ingredients to make my SUB valued at over $ 10.00 .Contacted management, no help either.

S
Review №31

BAD Spoiled Tavern Ham Publix Black rot spots all over my Rotten Ham sliced with black spots smells of rot in my whole house very disgusting not keepi g your machine clean spoke to deli Management she says they did not clean it thats why it happened I hope no one got food poison awful

Ja
Review №32

The people who work here are really nice. And you cant go wrong with a Publix sub

ka
Review №33

I love this store, very friendly employees,, always Greet yu

To
Review №34

They could not find my appointment, made time for me anyway. Did not have to wait. Very fast. Great people.

Ga
Review №35

Clean store excellent customers services the associates were engaging helpful one of the best publix ever

Ja
Review №36

This is an extremely well run store that is clean and filled with friendly people. If you need a new store in Winter Garden this is a great place to go.

Bi
Review №37

Employees are awesome. Good attitude

Fa
Review №38

I gave it a 4 bc every time I get oublix fried chicken there is at least 1 piece that is either burnt or 2 tiny pieces in their 8 mix piece. Now they have dark boxes and you cant even look at the pieces. My last purchase I had 1 breast 3 thighs where 1 thigh was just the bone. Pretty disappointing.

Ju
Review №39

Staff is always willing to help. Was working a Instacart order

Ch
Review №40

I love the pub subs & everyone is so happy & helpful

Co
Review №41

A wonderful place to shop. The employees are always super helpful.

Me
Review №42

The bagger helped me with carry my groceries to the car. I was so thankful as he made my day!

Da
Review №43

I love this place. Of all of the publix that I pass by on my way home this is by far the friendliest and most stocked. Staff goes out of their way to assist. Even the meat department will offer to package items that may not be available on the shelves.

Ma
Review №44

Publix always have the freshest hot food and subs. Love the BOGOs!!! Everyone here is soo friendly and helpful.

A
Review №45

Will not be returning to this location--EVER. Let me preface this by saying that I am a lifelong Winter Garden resident and have been loyal to this Publix location for over 30 years (including when they were in their previous storefront). Today I watched a group of three shoppers complete their entire trip with no masks, passing by over a dozen employees, not a single one of which asked them to practice basic COVID safety measures. For their own safety, I will be cautioning all of my family and friends to use a different Publix location. Or better yet, a different grocery store altogether.

Ma
Review №46

I waited 45 min in line to by a sub. Also they did not change the plastic gloves they where using in between customers.

Ra
Review №47

Pricing but Clean as always Publix trademark. Service always superb. Winter Garden is becoming a reboost City.Love it.

Ch
Review №48

BOGOs get me every time, I go in for a couple things and walk out with a cart full, smh!The store is always clean, staff and management always friendly......I love coming here if only the prices were lower! Thats why I only come for a couple things.

Fa
Review №49

Friendly employees, clean and organized.Great job for supervisor 👏

Th
Review №50

Too many crazy drivers in the parking lot and too many lazy customers who dont walk the few steps to place their grocery cart in a corral.

Er
Review №51

Wide selection, good quality products, and helpful staff.

No
Review №52

Always have a good shopping experience here

Mo
Review №53

I ordered the sea of celebration cake for my daughter and I expressed how important it was to have a surprise in center of cake when she cuts it and they did not do that!

Jo
Review №54

The bakery is never ready with my bread when I come in at 7am. Who ever is in charge of the bakery should be fired.

Co
Review №55

Never disappointed when I go to Publix I love

Se
Review №56

They have a lot of issues. Deli is a pain the customer service is terrible. Maybe I just have higher expectations from publix.

Au
Review №57

I love Publix, I always have, but Ive had multiple experiences, even when I was pregnant, where employees are just standing around chatting while I am helping the cashier bag and I put the bags in the cart. To make it worse, when someone does help bag, they squish all my groceries and have forgotten to put bags in the cart, which I dont realize until I get home, and I dont have the time or energy to have to make another trip. It bothers me the most because I could save money at Save a Lot or Aldi, but I expect the customer service Publix usually provides. If an employee is done bagging for a cashier and has down time, they should move to another register and help the guest; thats what they are getting paid for.

Sa
Review №58

Second time I have been and they are out of rotisserie chicken. Please keep up with demand. You are not making enough

Te
Review №59

As always a Pleasure to shop there.

Ma
Review №60

Love publix great place

An
Review №61

Awsome customer care friendly clean

Gi
Review №62

It’s a little expensive but I love it.

Pa
Review №63

Qualify store with quality personal

Mz
Review №64

Always love coming to any Publix Supermarket no matter where I am..I love the prices, Wonderful Customer Service and definitely the B.O.G.O every Thursday...You know I am a valuable customer when I know about the B.O.G.O. every Thursday...Thanks Publix youre the best! 😀😀😀

Pe
Review №65

Always friendly associates and a very clean store. Everything you could ever want for a grocery selection, the freshest produce and a wide variety of cheeses. Definitely one of my favorite Publix locations!

Ja
Review №66

Parking was full, store easy to get around.Was in and out in 1/2 hour.

Mi
Review №67

I stopped in there to do some quick dry food shopping and everything was exactly where it should be and fully stocked even though there were quite a few shoppers present. My sandwich from the deli came out great as well.

Po
Review №68

Always clean & friendly, courteous employees!

Ka
Review №69

Good place to shop with friendly, helpful employees.

Na
Review №70

This store is nice to shop at love their sales

Bi
Review №71

No whole milk in stock. No one working in dairy.

Su
Review №72

I love my neighbor hood Publix. The staff is always top notch, helpful and knowledgeable. Today I dropped my bank card when checking out. Did not realize this until my next stop. Told myself that surely a staff member found the card and it would be waiting for me. That is exactly what happened. Keep up the great work!

Je
Review №73

Its always very crowded, but they are always stocking, so the odds are youll find what you need.

fo
Review №74

Excellent Customer Service.

Ch
Review №75

Clean, fast, friendly; Publix normal standards!

Ja
Review №76

Love publix

Ca
Review №77

Always great!

ch
Review №78

Perhaps my most favorite super market in the U.S. Specifically the Winter Garden location.

Ga
Review №79

Quiet in the mornings, friendly staff as expected from a Publix market. Found everything I needed easily

Jo
Review №80

Good selection of product.

Ja
Review №81

Customer service associate refused to assist me and the following associate would not accomodate my check cashing request. I had proper and matching identification and was given a difficult time. Disappointed. Shopping here use to be a pleasure.

Da
Review №82

Always friendly. Very helpful! My son requested the Publix Brand, their Birthday favored ice cream, as the shelf was empty!It was this fine young man who came to our aid! Thank you young man, and the Public manager that taught him what was expected out of you, especially when addressing a costomer! You made me proud, proud to be in a Publix Super Market!

Pa
Review №83

The customer service throughout the store.

Ri
Review №84

I love publix but this location sucks at life.

Ra
Review №85

Friendly plays helpful staff

Ru
Review №86

The best customer service I love this store

Se
Review №87

Always a great clean experience

Da
Review №88

Its was good & the workers were helpful when i needed help 👍

St
Review №89

The only reason I shop at Publix is for the experience. Usually we’re greeted when we enter Publix, employees say excuse me, or hello when they are bagging your groceries, but at this location it seems like all the employees just hate their lives. Everyone seemed so miserable. We did not have a good experience here due to the rude employees. We just moved to winter garden and this is the closest Publix to our home. We’ll go to a different Publix.

Da
Review №90

Love shopping here... very clean store and exceptionally friendly, professional employees. Its not the most bottom-dollar place to shop, but in this case, you definitely get what you pay for and they always have great buy-1-get-1-free deals.

DI
Review №91

It was great

Br
Review №92

Always a pleasure shopping at this Publix, especially when youre just looking for something youre being followed like youre about to steal something. Then that moment when you check out and pay leaving them stunned like hes not going to steal. The store should be called Profile instead of Publix! Great job of proving me right once more...(only this location)

Ka
Review №93

Friendly only one I like.

Al
Review №94

It is a Publix just what you expect, courteous and friendly employees that assist you, and almost everything you need when you need it. Except maybe toilet paper when the world goes crazy

Be
Review №95

Always a pleasure! Everyone that I noticed was wearing masks. Most were following the arrows on the floor, although the aisle with the cold cuts and cheese didnt have the X on the meat end so I went the wrong way...ooops, I turned around when I realized it.

Ri
Review №96

Worst Publix ever! Low inventory always. Deli always a messy.Rude associates

ch
Review №97

The freshest seafood in town!

Ro
Review №98

Dirty rest rooms just nasty

Ma
Review №99

Nice place to buy my goodies at.

Ro
Review №100

No customer service 😕

Information
69 Photos
100 Comments
4.5 Rating
  • Address:13750 W Colonial Dr, Winter Garden, FL 34787, United States
  • Site:http://publix.com/?utm_medium=organic&utm_source=google&utm_term=google_my_business
  • Phone:+1 407-654-7172
Categories
  • Grocery store
  • Bakery
  • Beer store
  • Butcher shop
  • Deli
  • Wine store
Working hours
  • Monday:7AM–10PM
  • Tuesday:7AM–10PM
  • Wednesday:7AM–10PM
  • Thursday:7AM–10PM
  • Friday:7AM–10PM
  • Saturday:7AM–10PM
  • Sunday:7AM–10PM
Service options
  • Curbside pickup:Yes
  • No-contact delivery:Yes
  • In-store pickup:Yes
  • In-store shopping:Yes
  • Same-day delivery:Yes
Health & safety
  • Mask required:Yes
  • Staff required to disinfect surfaces between visits:Yes
  • Safety dividers at checkout:Yes
Highlights
  • Great produce:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
Offerings
  • Organic products:Yes
  • Prepared foods:Yes
  • Salad bar:Yes
Amenities
  • Public restroom:Yes
  • Wi-Fi:Yes
Planning
  • Quick visit:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • NFC mobile payments:Yes
  • Credit cards:Yes
Similar organizations