I really like my Culligan Water service. Quality product, good dispenser, reasonable prices and good customer service overall. I sense a careful efficiency in the company; simple service with simple website and good but not extravagant customer service. In other words, I have experienced a little difficulty in getting through to ask questions or straighten out bills. But I do love that I can speak to an actual person when I can. THAT I like very much!

25 years ago we replaced our old system with CULLIGAN. We have had excellent service over the years. Great employees, wonderful drivers who will take the salt to the basement, fill the tank and take away the bags.If I need a delivery before set date, they will go out of their way to get it here ASAP!I have always felt safe with ALL their drivers. Our current driver, Carl, is wonderful, polite, respectful and great to chat with! Always look forward to hearing how is TWIN daughters and wife are doing!Here comes the CULLIGAN MAN.

Kyle and Mike were great Very professional and know their stuff Recommen them to every one

I’ve had great experiences with everyone I’ve encountered from Culligan. Both technicians I Dealt with recently were very experienced, communicated everything with me, and often had great suggestions that went above and beyond their responsibilities.Karen was great with every communication I had with her and she always made sure I had everything I needed every step of the way including following up after it was installed. She made it clear that she is here for me for any water needs that arise no matter what. All of our water issues have been resolved and the whole family is extremely happy.

This 5 start review is for Karen. She visited our home for a free water testing. She is extremely knowledgeable and very well trained. She has immense experience and is local to ann arbor. I was most impressed by her honesty. She spent 2 hours of her time at our home and went over the details of all our equipment, maintenance, went to change equipment and what we could do as home owner to prolong the life of our equipment. At no point did she try and persuade us to switch our equipment. So, to summarize, very good first impression, I hope we continue to work well together! I believe that Karen does have the clients best interest in her heart.

My culligan dealer and driver are always excellent on their time and delivery

Karen was amazing. I learned so much about our current system and what could be done to make it run more efficiently. She was honest through every step of the visit, and helped where she could. Extremely knowledgeable individual who clearly cares about what she does

Culligan Water has been superb in their customer service and thei technicians have been great. Their product is superb and they are awesome with their customers. I recommend them highly to anyone thinking of a water filtration system. I purchased this for my daughter and her family for Christmas last year as she is always concerned about their drinking water. She has used many Brita water pitchers, an upscale ionization water filter, another high tech water filter system, spent thousands of dollars. Nothing, nothing, nothing compares or comes even close to Culligan. She and the family are thrilled with it. They installed the water spout and the pressure is amazing; the water pours out quickly and there is no after taste at all! It’s like drinking pure spring water.All I have to say is if you’re thinking about a water filtration system...stop thinking...I’ve done all the research and Culligan is what you want!

Unfortunately, we have not had good experience with either Culligan of Ann Arbor nor the equipment we have been renting. I contacted them re: a free flowing discharge issue recently and it took multiple weeks to get a tech onsite to fix the unit. First their phone system wasnt working and it took about a week to get a response to the website contact I left. It then took more than a week to get someone out to correct the problem, their agent indicated they had limited availability of technicians available to service our area. She offered to credit our account for the delays, but the issue wasnt crediting the account it was the lack of service response. I have had repeated problems with the softener since installation, a tech finally discovered a valve in the unit was bleeding unsoftened water into the system which resulted in poor water quality. The tech had the same system (dual tank, dual valve) installed in his home and had the same problem. This was after repeated service calls including by the service manager who indicated the unit was working properly. I have been waiting for a call back this morning to cancel the service for over an hour, after being assured they were experiencing unexpected call volumes and I would be called back promptly in the order received by entering my number for a return call. Unacceptable service levels for something as important as water in your home.

We have their water softener system which we rent so that service is their responsibility and a water cooler system with hot and cold water available and the jug loads from the bottom!!! We have been customers for many years and plan to remain customers for many more. Great customer service, great staff, who are knowledgeable about their products, including which installation would provide the best possible outcome, while educating the consumer on safe and proper use.

We had rented for 20yrs a water softener from Culligan and not once did it break down. We decided just to buy our own from them because of the longevity of the Culligan softner. After the softener, we decided to get an iron filter installed in addition to the softener. The customer service is great to talk with and set us up for an appointment with the sale. The sales person Karen was very knowledgeable and was not pushy whatsoever. She was the best salesperson I have seen in a long time. She was more concerned about our water than pushing an expensive iron filter system we didnt need. I was impressed. The Installer Adam was very knowledgeable, neat, and clean with the install. There was a Major Katastrify and our main water supply shut off valve broke and spayed him like someone took a hose and soaked him. He took it all in stride and told me that this is just part of the job and once he dried off he replaced it for me. Adam went above and beyond to make sure we were happy with the install.Post My Review on Google Recommend on Facebook

Moved into a new place that already had a Culligan water softener installed and an RO. The water softener was not working property at all. It took a number of weeks of phone calls and emails for Culligan to finally send a tech out to my house. To be honest, I was pretty displeased at this point. However, the tech, Marcus Noder completely turned my bad experience around. Marcus quickly diagnosed the problem and replaced the bad parts. He had everything with him that he might possible need, and even let me watch over his shoulder as he worked so he could explain how the system works. He was a joy to be around and incredibly professional. He is the reason I am giving Culligan 5 stars, and the reason they will continue to have my business.

Professional, honest and reliable service. We are very pleased with our system and water.

5 Stars and 2 Thumbs up!Excellent Products! Excellent Service! Easiest process I have dealt with in a long time. Do yourself a favor and call Culligan for the best water anywhere. Ask for Karen Moore and her Team led by Bob, theyll take good care of you! Even with COVID and a complicated install, I felt comfortable and confident with them in my house!Thanks, Culligan!

Water tasted really nice and Is the only option if you dont want PFAS in your water. However i live in an apartment and the pick up and drop off never really worked out. Too inconsistent for something as important as safe drinking water.

The staff from sales to installation was professional and Knowledgeable and very nice and helpful. Karen, Bob and Mark were all so nice and friendly and helpful not to mention they know what they were talking about am happy to choose Culligan after having to research and get other quotes from other companies, they seemed the most reliable, being in business for such a long time.

Karen Moore almost instantly called me and set up a date to come out and test our water and inspect our system. She arrived right on time. Karen is GREAT and very knowledgeable. She tested the water, took a look at the system (Kinetico) and determined that NOTHING needed to be done. She *could have easily fooled me* into spending a ton of money - possibly replacing everything, but Karen is HONEST and told me that system was fine, to use Iron-Out salt in it and to replace the prefilter once every three months. She even showed me how to cycle a system of her competitor. WOW! I asked how much I owed her for driving out twenty three miles each way and for her time - - - she said ZERO. Nothing! I was simply asstounded. She also showed me how to check the pressure tank for the sake of the system and our 2 year old $8000 well. If this is what you get for paying nothing, I can only imagine how well she will take care of you when you buy a new system from her.I am almost 62 years old and have had a lot of experiences. I cannot say enough good things about Karen Moore and Culligan of Ann Arbor & Detroit. 10 stars +++++++!!!

Great tasting water and great customer service!

The service was professional fast and done right great company. My water has never been this good. Would highly recommend

Great customer service. Exceptional knowledge of the products. Karen taught us about all the options and suggested what she thought would be best for our home.

Great service from start to finish. Very knowledgeable sales and service people. Highly recommend Karen and Ricardo!

Karin came over to test the water for us. She was very helpful explaining things and reset the system for us so that we get the best results,Thank you again Karen

Karen and Adam did a great job explaining our water issues and helping install products that resolved our issues. Most happy with their level of expertise and professionalism.

The customer service was fantastic from start to finish. Karen was incredibly thorough with her initial assessment and made sure I understood everything. Jon was fast and thorough on the installation. He explained everything he was doing and why. He took the time to answer all of my questions. He left the work spaces clean and tidy. Karens follow-up was much appreciated. She made sure I understood everything and knew what steps needed to be taken from me to ensure optimum performance of my softener. Im really thrilled about how this all went!

Well… buyer beware they say. 3.5 years ago I purchased a top of the line, salt saving (dynamic) water softener and iron filter from Culligan/Halls Water at over $5k and it has been nothing but trouble since day 1. Literally day 1 the installer left it in bypass mode and for a week I kept calling the sales person to no avail and no answer. It took over 2 weeks to get someone over to fix it.For the next 2 years someone was at my house every couple of months trying to fix the fact that my water was intermittently not soft, and was smelly.We finally got through that but with 2 of us in the house we were going through insane amounts of salt (4-6 bags a month). And for the next year they came to try to fix that (about 5 visits) but never could.Did I mention the service manager was here at least 5 times. I will not name him by name, but sadly I know it all too well. I should not know his name.This is not my first softener, but for sure my last from Culligan/Halls Water. In each of my 3 previous softeners, over about 10 years, I never had a service call. Today I signed a contract with a new company that will be ripping this one out and replacing it.The new company noted some strange things: 1) it appears that the iron filter was about 12 years old and likely a repurposed rental, not new. 2) he said the use of Pex pipes was not the right way to do it. He also noted that we were oversold and that we could have used a much more cost effective simple system and when properly set up would only need to add salt at a much lower rate than we had been.I probably have enough to sue them but at this point I am just looking forward to not dealing with these yahoos any more. Don’t be fooled that Culligan invented the softener therefor must be the best. Halls Water clearly is not.

Our technician was very knowledgeable and courteous...would recommend him to everyone.

Unfortunately I did not have a good experience dealing with kyle. Went with a cheaper competitor

Best Water Ever! And the service is excellent.

The original gentleman I set up my water delivery with, who I think may have been the owner, was great. The rest of the office staff is completely inept and unprofessional. They took me off paperless billing and charged me for a year of paper statements when they typed my email address in wrong, even though I was receiving other emails from them and communicating via email with the owner and office staff the whole time. And they emailed me at said email address to let me know they had the wrong one on file for billing! Then, I couldnt register my account online because they also typed my zip code in wrong, even though it was correct on those paper bills I was paying for! So of course you cant register online when your account information doesnt match. And every time I call theyre not very pleasant and act like I did something wrong when Im having to take time out of work to figure out their mistakes. Going to try to find another service.

Reliable service! Prompt action by office staff with changes, etc.

We can now drink our water and when we take a shower or bath we can feel the difference in the softness of the water. All the employees that Ive talked to at Culligan are also very nice and care about their customers.

Water is always good and the service is always friendly and helpful!

Excellent company and products. Love our new reverse osmosis drinking water!

Weve had Culligan Water for our office about 3 years now and its the best amenity we could ask for. All of us ladies are constantly hydrated, we arent wasting plastic, and our deliveries are always on time.

Great Customer Service

Karen Moore from Culligan was extremely knowledgeable and very willing to help us in a very timely manner. She was very instrumental in helping us work through a maintenance issue - taking the time to clearly explain how the system worked and what future steps we needed to execute. We have had a number of interactions with her over the past five years and have been extremely happy. We strongly recommend asking for her for your future water needs at Culligan. You will be glad you did.Mark and Kathryn S.

Great service I was a walk in customer

All product delivery is easy to schedule and is delivered on time.

The Culligan team is very professional and accommodating. They have been extremely flexible in the timing of our deliveries...always pleasant and knowledgeable regarding our specific account. I have had other water companies, but never experienced anything like their customer service!!!

Turing these uncertain times, the hard working folks at Culligan went out of their way and above and beyond for our family. They have always been extremely friendly, helpful, and ready to deliver as promised on time, everytime. Thank you so much.

Karen came to my home, and helped me chose the best water system to ensure safe, clean water for my family. I appreciated her honesty and thorough comparison of the available products. She knew exactly what system was perfect for my needs. Walter came and installed everything, exactly where and how Karen explained to me where it would be. There was excellent communication on their parts to make the installation go so smoothly. Walter’s expertise was evident in the finished product he delivered. He was kind and efficient enough to walk me through the operation of the equipment, and an excellent teacher when it came to conveying the message he was communicating. I am so grateful for the excellent service, and even more thankful for the pure, clean, refreshing water now available at my fingertips. Water is foundational to good health, and I feel at ease knowing that my drinking water is safe from any problems that could arise in the municipal water supply.

Chose culligan because of their top quality eqipment and the service from Mike was superior. Did a good job, very patient and caring.

They have excellent products and service.

I am very satisfied with both the salesman and the installation. I replaced my 20 year old Culligan softener. Prince was very helpful and did a good job of explaining how it works.

Ray M & Marcus N were very friendly & knowledgeable. Ray is definitely an expert in water treatment & solutions. They were on time, respectful of our home, worked hard & cleaned up after they were done. Great guys! Our water is amazing! I don’t think I have ever had this nice of water. I would highly recommend Culligan to all my family & friends.

I was very pleased with the education and recommendations I received from Karen. Rather than focus only on selling me a whole new softener system, Karen diagnosed our water quality and system carefully and concluded that our current system needed only some maintenance and a pre-filter, which saved me $1000s versus other proposals I received. I was more than happy to purchase our RO system from Karen in gratitude for her efforts, and it is working great.

Culligan have been excellent water is delivered regularly and on time and a good price I would highly recommend culligan thank you

Shout out to Nicole Morris, CSR Team Lead, Culligan of Ann Arbor / Detroit!Great customer service-Nicole went above and beyond to assist me!

From the very beginning Culligan of A2 has helped may take care of a bad water problem. I moved into my house approximately four years ago and called them to analyze my water. It was very hard and rust color.! Bad.! They allowed me to rent the equipment for one year so that I could see for myself what the results would be.At the end of that one year they applied all the money that I paid on the equipment toward the purchase of everything I needed going forward.They also deliver my salt regularly with great customer service. I would recommend them to anyone in need of a water softener as well as a reverse osmosis filter for drinking water.! A+++

Very easy to start service! The lady who helped me was amazing.

They are the worst. Mixing up days times and charging me for empty bottles they picked up. They refused to credit my account due to their unprofessional actions.Im cancelling my service. The prior company Aqua Advantage I used for 10 yrs that they bought out never ever had any issues with whatsoever. Get it together plz

My wife and I spoke to a very knowledgeable sales consultant that provided the necessary insight in order for us to make the decision to go with a Culligan water softener system.The day of installation was seamless! It took less time than anticipated to install and we immediately felt the difference in the water.

Culligan services are top-notch! Once an appointment is made, theres follow-up reminder calls, and service is prompt, efficient, and friendly.If I have any question or issue, it is quickly answered and/or resolved. I plan to remain a happy Culligan customer for a long time.

Prompt and courteous service. Good product options

Possibly the worst company I’ve ever dealt with. Very shady business practices, rude staff, predatory contracts, etc. I’d avoid them like the plague

Marcus N. was fantastic. My boyfriend and I just moved into a house with a Culligan system and we had no idea how it worked / how to maintain it. Marcus very clearly explained the system to me in great depth, answered all of my questions, re-explained everything to me (haha), and even carried the salt from our detached garage down to the basement. He was polite, outgoing, patient, and was on time – all of which I appreciated as a first time home owner.

Karen was amazing from beginning to end. She is very knowledgeable on the products and explains everything you can expect. Walter was our installer and he too was awesome. He worked diligently and got it down faster then we expected. He cleaned up after himself and explained everything to me when he was finished. I honestly couldn’t be happier with our experience. Our water is working wonderfully and it’s amazing how much less soap you need to use.

Poor communicatorsArrogantDeliver even when not wantedHave been charging monthly 11$ Since 2014for a cooler that can be bought for 150Never gave me the option to review my contract..Manager was kind enough to contact me .He apologized for the rudeness of the previous Employee.He gave me a discount for being a loyal customer and sent me an uptodate machinThank you

I appreciated the time Karen spent during the initial consultation providing in depth information about water treatment, the available products/options, as well as taking the time to thoroughly answer all of my questions. She helped me select the systems and pricing options that fit my needs. You can tell she has great expertise and is very passionate about clean water.The installation process was easy as well. My systems were installed by Walter and I really appreciated his attention to detail and you can tell he takes pride in his work. He took the time to thoroughly answer any of my questions and explained the operation of the equipment to me after installation.

I recently had a Culligan reverse osmosis drinking water system installed. My home has well water, and I was often concerned about our drinking water quality. I now feel like I dont have to worry about that anymore. Culligan met my individual needs by providing an affordable customized system. My salesperson, Karen M., took a lot of time to explain all of the options and recommendations in detail to me. She even looked at my current softening system, which is a different brand, and informed me how to modify the settings to significantly improve the performance of the existing unit, without trying to upsell me into a new Culligan system. Also, I was very happy with my installer, Marcus N. He was punctual, courteous, and very professional. He took the time to carefully explain my new system to me and was able to answer all of my questions. Overall, Culligan has been a great company to work with. I am extremely satisfied with my purchase and I would highly recommend!

We recently had a reverse osmosis drinking water system installed in our home. Not only do we love the system, but the service we received was exceptional. Karen came to our home and fully explained our options, advantages, and overall process. She was excellent to work with - friendly, punctual, and easy to communicate with before and after our initial appointment. For installation, Walter was great. He arrived on time, explained the process, was quick (but thorough) and clean. Our family has been very satisfied and would recommend anyone considering a system to call Culligan!

We love our water softener. We use less soap (shower, dishes, clothes). Our skin and hair feels so much better. Our reverse osmosis system is amazing. We dont like to drink water anywhere else because we know we have the best. It definitely tastes amazing! Karen is a wonderful salesperson. She is prompt when responding to calls with questions. She is full of knowledge and is always happy to share that with us. She goes the extra mile with her knowledge and her skills and makes sure everything is perfect. She is friendly, personal and is never in a hurry. Thank you Culligan and Thank you Karen!

Great visit with Karen Moore. She has been a phenomenal resource since moving into a new home to help setup and demonstrate the details of my water treatment and Culligan systems. Also extremely responsive and reliable and a great source of expertise.

Mike ODell is really professional and honest.I love his straightforward approach...Great guy..and by the way, my delivery tech is Awesome and nice...Truly love the product.

Horrible customer service, not enough technicians if your machine goes down, we have been out for almost ten days without water. Would not recommend at all.

I love the taste of my water! I had the reverse osmosis filter system installed and now my 5 year old cant stop drinking it. Karen was so friendly and professional explaining all my options, which made it so much easier.Walter did a fantastic job installing the system and it didnt take as long as I thought it would.Thank you both!!!

I’ve been with Culligan for nearly 14 years. In that time I have called in a complaint maybe twice and one of those complaints was about a delivery to the wrong apartment during a power outage. Product and service has always been excellent.

Marcus N. was my installer and did a great job! He explained everything he was doing, got my input and made sure all my questions were answered. Water cooler was neat and professionally installed. Thank you for your professionalism and pride in what you do...it shows in your work.

Amazing water 💧 👏 😍 ❤

Culligan Water is bestI was with the other company for 3 years and their customer service and delivery schedule is inconvenient for working people. Culligans employees are ALWAYS friendly. They arrive within a two hour window. They have carried 9 bottles up two flights of stairs for me, without complaint! The water taste great and I was not pressured to purchase a cooler/dispenser. I hope they continue to provide me service for many years to come.

I have had a business relationship with Culligan for 5 years. Theyve been my water source at two different office locations and now at my home. My overall experience has been great. My Salesperson Scott Mercer is always attentive and works to resolve any concerns I may have. I look forward to many years of service and the price is well worth it, Thank you Culligan .Kyra Martin

Communication sadly lacking! Had an appointment on a Monday. Was promised a call on Friday (even called on Friday and was told someone would call me that afternoon with a time frame). Surprise, no call. Then called Monday was given a time frame, surprise didnt show up until 3 hours later. No call to tell me that they were running behind (I get it. It happens BUT communicate). Couldnt even do all the service work due to not having all the filters on the truck. Tech offered to drive 45 minutes one way (almost 2 hours in rush hour)to get one and replace but it will be another charge even though when set up appointment was quoted a price that included it. Communication is horrible. Did talk to manager after the fact and they corrected situation.Service tech also encouraged us to lie and say he broke our system so we could get a new one at no cost.However, I will NEVER use them again as I dont have time for their lack of communication. I can be understanding when there is communication. When this current system I have quits I will go to another brand as there is a Culligan store less than 15 minutes from my house but they cant service my equipment due to boundaries and this store wont release us.

Provided a 10 out of 10 rating.

We have been through 3 water companies in the 5 years I have been here - and Culligan by far has the best prices and equipment. However, all that is not why I am taking the time to fill this out today... I want to tell you about Robert Hernandez, our delivery guy. Good products and services are one asset to a company, but its people are the real heart. Robert, for the few months he has been our delivery guy, has been such a pleasure. He didnt once complain that our office drop-offs are split across campus. He always changes my water for me when he gets here and its low. He is friendly, and professional. Today, when he arrived my office was full of students and we mentioned that we were going to go to the dance studio. I joked that our dance student better teach him a move if we have to go to the dance studio - and the student said okay, put your arms and legs like this and started to demonstrate a move. To my surprise, Robert did exactly as she instruct ed and learned the move, much to all of the students delight. Most people would have shook their heads and ran for it. What a charismatic guy who puts our students and staff at ease and makes him a pleasure to have on campus. When he told me today that he will no longer be on our route because he is taking a warehouse job within the company, I hugged him... we all wish him well and hope that occasionally he may be asked to go out on our route again! Take good care of your good employees, Culligan!

We have had absolutely no deliveries for many months. We have multiple accounts and Ive called not once, not twice, but 4 times requesting service to no avail. I want to make it clear that weve been having trouble since BEFORE COVID. This delivery failure is not the result of recent times. When dealing with the individual who receives phones at the office, Im told they will correct the issue, this is not true. There is no point to having an unreliable, unflexible service. After being a customer since 2018, we will be canceling both of our accounts and going to Absopure of Ann Arbor.This review is not to disparage this company, but more to warn other busy proffessionals who dont have time to wait on hold, calling Culligan over and over again requesting service to no avail.Canceling btw, has proven unnecessarily difficult.

The experience was perfect from beginning to end. I have been a Culligan customer for more than 18 years and my old unit began to slow down. I knew I needed a new unit. Prince came to my home and ran a test and determined exactly what I needed. He was great at explaining how the equipment worked and the differences between the old unit and the new unit. Technology has improved greatly. My Culligan softener learns how much water I am using and saves me electricity, salt, and water. I can see why this won a Consumers Digest award. The installer was very polite and professional. He showed me how to use the menu. Great experience.

I enjoyed having my water delivered to the home.. It makes life so much easier than having to go to a grocery store or a convenience store to buy 5 gallon jugs of water and carry them all the way home... I dont even have to be at home... my Culligan delivery man brings it right to my porch CH, and picks up my empties. A person couldnt ask any more.The flavor of the water is really tasteful... and the rental of the water cooler is so cheap its hardly even noticeable.... theyre so easy to work with, you can even set up arrangements to have your payment directly taken out of your banking account... to me I dont even have to see them unless so choose... their delivery is always on time, and the payment goes directly to them.. I would recommend you contact your Culligan man ASAP

Quick and excellent delivery services and good quality water. Would highly recommend! Thank you Culligan!

I have been using Culligan of Ann Arbor/ Detroit for over a year now. I am very happy with the great customer service you get and the delivery drivers are fantastic. Water delivered to the house for a low price. If you want great service for low prices this is the company to use.

Great doing business with you !

The softener works and I love the salt delivery. I dont need an extra water filter for drinking because the water already tastes so good. With no softener our water is brown, smells and stains everything. The quick installation and removal of our old softener, low monthly payments, salt delivery and clear, clean water make this a simple decision to go with Culligan.

Easy to use and great customer service

Pleasant, professional salesman that provided great comparison information on the System they were able to offer, compared to my current system. Pricing was better, PLUS now have the Hot Water option that we didnt have before. They were even willing to compensate us for additional charges that were incurred on us returning our previous System. Would definitely recommend them to everyone!

The advisor Karen was very friendly and knowledgeable. She knew the general water conditions in the area and did a thourogh rundown of what equipment would work best for the conditions. The installation tech Ray was friendly and knowledgeable about the installation, and setup of the equipment. He was courteous and worked in a professional manner. Overall I am pleased with the process and so far the equipment is doing a great job on the water.

We love our new water butler! Don Powell was super friendly and helpful setting it up in our office. It has been a hit with both our customers and employees. We will definitely be recommending Culligan to our friends, family and co-workers!!!

Very happy with my Aqua-Cleer Reverse osmosis drinking water system. Marcus Berry, who installed the system, was proficient, professional, and personable. He took the time to explain the system well, and answer any questions I had. Thanks Culligan of Ann Arbor/Detroit!

For the first time in my new house I can drink the water! It has none of the nasty smell or taste that I had before the reverse osmosis system. Its just water - clean, clear, tasteless and odorless - just like water should be. Both Karen Moore and Marcus Noder were a pleasure to work with, both very knowledgeable and friendly.

I have had a Kinectco system for 15 years with no problems. After being away for a few months the well water felt different and smelled. Was told I needed a new system and to get a discount had one day to decide. I called Culligan and Karen came out the next day at 7:30am. Did same tests and told me the softener was actually still working, changed a prefilter and educated me on things to check-like tank pressure, and flipping the old water in the hot water tank and manually regenerating the tanks to recharge. Pleased to say my water is back to normal. I may need another filter, but not a whole new system at the moment. She is careful and takes one step at a time, which I appreciate as a customer. When I do need a new system you can be sure I will call Karen and Culligan. She is my new go to water person!

Culligan has the best water around I cant drink anything else now. have a great group of people working for them theyre very professional and on top of everything.

Great service, friendly drivers

Good.

I do not leave reviews. But the service this office provides in terms of handling their customers is absolutely the worst Ive ever received. If you purchase a Culligan system know this. The system has worked well for me so far although it was only installed 8 months ago. BUT THEIR DELIVERY SERVICE IS A JOKE!!! They promise that if you purchase this THREE THOUSAND DOLLAR water system that youll get salt and filters delivered to your doorstep on a quarterly basis so you dont have to go out and do it yourself. Do yourself a favor and shop around for a company that can deliver on their promises. And save yourself the effort on calling the local office they wont help you.

Great water quality! Service techs are professional, friendly and very helpful!

I truly wish that we could receive the same great service that all of these reviews claim to receive. Nearly every time our house places an order, they screw it up. The driver never shows up on delivery day. We have a phrase in our household, Did you Call Again Culligan? because we ALWAYS have to Call Again! Most recently the driver showed up the next day beyond delivery and also gave us the wrong bottle of water. Call Again! The company has to treat their employees like dog meat, because I cant fathom why their drivers continue to be so incompetent.Two stars: One for the actual water (when it shows up). One for the phone customer service as Hailey (sp?) always keeps it professional.

We had a significant water pressure problem in our house. Our plumber came out, and made sure the well was working fine. He said the problem was a filtration issue, and said we should get someone who deals in that. Our plumber did not charge us for this.So we call Culligan. They send someone out. The guy looks at our iron remover, triggers the backwash. and just says that the problem is a clog in the pipes between the well and the filter. Didnt test pressure or anything like that.So we call the plumber back. This time, the plumber walks through every possible point, showing that the pressure is perfectly fine at all points. He locates a specific filter that had been clogged - this was definitely a filtration issue. In this case, I am charged for the call.With this information, I call Culligan and ask to have my bill adjusted. Their misdiagnosis and lack of interest in finding the problem cost us more money than just their service call. I get their call center, who submits the paperwork to the person who is able to adjust bills for their group. NO RETURN CALL. And now the bill is due. Everything Im reading online says that Culligan just hands their bills off to a collection agency, so Im not about to risk that.To be fair, the guy they sent out was pleasant, even if he didnt seem to be interested in testing the system at all.

Karen Moore was a terrific educator and patience saleswoman. I appreciate her expertise and knowledge

They sign you up for water you didn’t even ask for, charge you for it, then charge you Late fees that are double the cost of the product, that you never wanted in the first place.

Scott was great! Informative and so friendly. Prices were so good they were shocking! Great job Culligan. Thank you!

I have been using Culligan for over 3 years and have always found their staff to be pleasant and friendly. When service has been needed they are always prompt and on time. I would highly recommend Culligan and their products.

Havent had salt delivered in 6 months. was to be delivered on the 31st of dec. got a call the day before, said between 12 and 2. sat here till 2:30 no show. looked at my cell phone, some man called and said the driver had called in sick. called the company to complain, the lady on the phone said because the roads were so bad they called off deliverys for the day. the roads were good here. was told I would get a delivery saturday. the lady then said, if your out of salt go buy a bag and put it in yourself!!! so now its saturday and im setting here at 8:00 A.M. waiting . looked on the computer to find that they are closed on saturdays!!! getting madder by the min. nothing but a total run around.