Anthony was the smartest wireless store associate, as he easily and QUICKLY enabled a feature that was brand new to him, his Company and us, but necessary for my wife to be able to use her phone in France, with a departure from the airport just 3 hours away. He NAILED it, and was super nice too. Incredible!!

DO NOT TRUST ANYONE IN THIS STORE. This store is the worst att ever. Seriously do not trust this place, they lie to me and cause me a lot of trouble. They said they would cancel 2 lines in my plan in order to add 2 new ones but it was a lie, they can’t cancel in the store as they told me when I came back there with extra lines I don’t need. Made me lose U$300 and said they couldn’t do anything about it. And on top of that they not only did not cancel the lines and I can’t cancel for 90 days either because I just activate a new promotion. I have now 2 lines I don’t even have the SIM cards because supposed to be cancel they trash it at the time I was there.And to finish the manager got my phone number and said he was going to fix my problem and call me back, almost a month now and no problem fixed and still waiting for that call. Do not trust them. seriously, find another location.

Anthony was a pleasure to work with. He handled all my needs, concerns and was patient

Anthony is so knowledgeable, if you need help switching carriers definitely talk to Anthony!

Hey AT&T,I called in today at 11:30 on 07/30/21 and had the worst experience with the women that answer the phone when customers need help. I do not know if this because everyone is working at home or what. I was here to get assistance for a Mifi that was not working after working with AT&T customer service online. The customer service team proceeded to be rude, unengaged and also hung up on a me before I even received full help. I just wanted to make sure people know when going to this AT&T to not except any friendly customer service and that they will be rushing you and hung up on you if the the employee does not know what to do. Worst experience with a phone service, ever even though we are a business account holder.Definitely bring this to my team to see if we can get rid of the service in general if customer service is not a priority of the companySincerely,A customer that not longer feels valued

The tech was very helpful. Problem with a SIM card was resolved quickly. Very happy with the service.

I just wanted to activate esim with my new phone. Did not get the help needed - was simply told that they did not have anything instore to activate esims, which I found it to be hard to believe.

My sales associate Anthony was awesome. I was created as soon as I walked in and he help me find the best phone for me and then also save me a ton of money on my bill. He was very patient and when I left everything was set up. It was a great experience.

I had an issue with an chat agent and visited this branch. Kyle was super knowledgeable, helpful. He solved my issue within just 5 min. He is the best of the best staff I have ever met.

I had the best service going in here. Very fast, friendly, and knowledgeable!

I bought a iPhone 11. The AT&T let me walk out without the phone working. I went home and for 7 HOURS tried to download the system and it would not download. I’m very upset that I wasted 7 hours of my day yesterday. The AT&T store should make sure the works properly before customers leave the store. If this is t resolved tiday im returning the phone and leaving AT&T for a new carrier.

Great. Need more diversity on folks.

Employees just overall dont know anything ..horrible service ...just the worst

Amgad was super friendly, knowledgeable, and patient. He explained the plans, answered all my questions and set my phone up. He handled everything professionally and efficiently. Great experienced.

Only reason for my 5 star review is because of Anthony. Called in shead of time for a prepaid card. Went in, and Anthony was only person servicing 3 people. He was running like crazy back and forth. Out of the 30mins I was waiting on him he apologized 5 times. His manager though did not seem to be troubled by that. I was in a bit of a hurry, but seeing him running like crazy, made me feel bad for him. Not sure is this was a one time rush right after 5:30pm on a weekday, but he defenitely deserves the kudos for managing 3 different matters at the same time.

These guys over are very helpful! Didnt have any information from my previous provider and they still managed to get it and transfer my numbers. 100% best experience

This the best AT&T store experiences I’ve ever had & being long term customer that speaks volumes! Matt Adams in the Woburn store goes above and beyond for his customers and has superior customer service. AT&T is lucky to have him as an employee - truly above and beyond! Thank you Matt and thank you to the Woburn location!

5 stars for Randy! He is super nice and my new phone screen looks so clean - it’s like it’s not even there. He made sure to try to apply every discount for me.Tip for people coming to the store - it moved across the street after reconstruction so look for the sign :)

Had a great experience with Amgad. Great customer service, very helpful. Would recommend him definitely.

The guys over there have huge knowledge about everything I asked. Theyre very polite and helpful thats why every time I need to get a new phone or any service I always go there :) 😃

I upgraded my iPhone on the day they reopened since the pandemic. I noticed my screen had a weird smudge on it that would not come off. The next day I went back to show an employee because I did not want to have it end up being a screen issue down the road. The rep did not even look at the mark and just instantly said if I wanted a return I would have to pay a restocking fee because he doesnt know what I could have done to it. Way to vilify a customer without even looking! I asked for a card to call the manager and the card had the wrong location information. It wasnt even the same state. No customer service, not even a glance. I would never recommend this location for help. It is very sad customer service here no longer exists only to accuse the customer.

This experience I had at this store was amazing. Hands down the best customer service I’ve had in my life. Ricky was top notch and gave my mom and I awesome deals. Besides the great service,their manager bought my mom and I Dunkin Donuts with was amazing.

Ricky was a super helpful in adding another line. Great customer service, friendly and very knowledgeable! Randy and Chad came and helped with technical support. All and all great employees here.

Andrew is a totally amazing salesman!!! He made getting a new phone very easy. Great customer service!!!

Awesome customer service! AJ and Chad were very personable and helpful in assisting me with purchasing a new phone. Coming from a different service provider they made it very simple to switch numbers and retrieve the info off of my old phone. Thank you guys!

Matt was very helpful and attentive. He went the extra mile and helped with fixing my phone. thanks Matt

Anthony was patient. He and the rest of the staff were very helpful.

Maz was very patient and efficient during my experience at this location. Will me back for all my future needs!

Anthony made the transaction easy .. went through everything with me and set up new phone ... courteous and professional ...

Only place I’ll go to if I have to go in store, I drove 40 minutes to go there, these guys are the best with tech issues and sales. No headaches at all. The guy I usually deal with is AJ he is an absolute wizard and got me into a new phone and iPad also TV which is awesome because I got to cancel all my other subscriptions saving me a lot of money 👌🏼 Very happy with my service there as always.

Ricky was an amazing help. He is very good with technology and fixing problems. I highly recommend him!!

Matt took the time to help me setup my phone

I like them very much.

The service in here was great. The guys were able to explain everything perfectly in great detail, and I def would go back to them again for any issue

Even though this store did not have what we needed our agent Maz went above and beyond to find it and point is to the store that could help us. So nice to be this level of customer service.

Great customer service! Made getting a new phone so easy! Super friendly and happy to help me!

Great service, minimal wait. Randy is super helpful and took his time helping me switch plans to First Net. Will definitely be coming here for our ATT needs from now on!

AJ was awesome! Super fast, helped me save money and very knowledgeable. Will come out of my way to come back to this store.

Matt Adams was so helpful and patient.

AJ and Ricky were warm and competent gentlemen who made the process of getting a new phone swift and easy. Thank you. Highly recommend.

Excellent experience working with AJ at the Woburn store. He was extremely knowledgeable and just a real people person. I would 100% work with him again and recommend him. The store itself I thought did very well social distancing etc during these trying times

Great customer service!

Excellent service with knowledgeable staff, best of the best!!Highly recommend!

AJ was super helpful today. I got a new phone, IPAD, TV and all sorts of accessories. 😊 Great location. The manager also helped me out. Big thanks guys.

Randy and Glenn were very friendly and super helpful with assisting me today. Definitely will be back to this store if I need anything!

Absolutely awful people, go to a different store. Refuse to help if it causes them the slightest amount of work. Literally told me we cant troubleshoot, we have limited knowledge of phones and rude over the phone and unwilling to help. Go to Burlington

Awesome service. Thanks Andrew!

Ask for AJ! He is wonderful helped me with everything...

AJ helped us get a new line and a good deal on a new iPhone 11! Easy and fast.

Rick was awesome with helping me pick out and set up my new phone.

Great service....Ricky was very knowledgeable and helpful. I recommend this store.

Anthony was extremely helpful and patient- love my new phone and AT&T!!

Anthony and randy extremely helpful made my switch from sprint back to AT&T painless I highly recommend this store and these professionals.

Randy & Glenn were very friendly and super helpful! Definitely will come back to this store if I need anything!

Great people there.

AJ was super helpful and friendly! Great service.

Max is beyond helpful. Always helping.

Very courteous, helpful.and knowledgeable . Took the time to explain all plans.

Would never go back to this location as John never listened to a word I said and kept telling me that because Im under the age 30 I apparently need the most expensive iPhone and priciest data plan and need to add a fake line, all with his mouth full of pretzels.Avoid this store and go 2 miles away to the Stoneham location where you will get excellent service with Michael.

Ricky was extremely helpful and friendly and answered all of our questions we had.

Great communication which made upgrading to a new phone a breeze even with curbside pick up.

Anthony was very nice and walked me through the whole deal that I understood very clearly!

Hamzah was great!!

Go see AJ he is awesome!

Everyone was awesome and the offers are great

Excellent service from Anthony, offered me everything under the sun great knowledge and personality

Anthony was fast and awesome!

Great service - fast service - knowledgeable employee. Will only come back here from now on.

Ricky was a great sales rep. Helped us add a line and get a new phone set up.

Awesome staff. AJ was amazing

Anthony was the phenomenal!!!! Definitely recommend to see him if you need any help

Matt helped me setup my new phone and was kind and funny.

Great experience. AJ was great!

I lost my phone and was in a jam and Anthony got me a Samsung S10e for $5 per month. What a great deal!

Anthony was very good! Helped us save lots of money!

Maz was great and patient.

I just got my first phone and I had trouble getting data, but the guy at the store helped me quick and well. I highly recommend at&t

They are wonderful and have great customer service 😊

Anthony was great and friendly and very knowledgeable, and the store was very clean!

Ask for AJ, he is really helpful!

Let me begin by saying - DO NOT GO TO THIS LOCATION! In all of my 15+ years of being an AT&T customer, I have never been treated so poorly. The customer service at this location is BEYOND unacceptable.I went into this location for an upgrade and the representative that assisted me did not disclosure things to be such as the automatically added protection plan, the stores return policy, or provide me with a receipt. 20 days later I returned to the location to return the accessories I bought and was told Sorry, we have a 14 day return policy. When I explained how that was never explained to me, nor was I provided with a receipt which stated the return policy, they only offered to print me an additional copy. I spoke with a new representative, the assistant manager and the store manager -- needless to say, no one was of any help.Better yet, not a single one took the time to understand my situation and just kept cutting me off and repeating the same thing to me -- sorry, if you were in the 14 day return window we would be more than happy to.Overall, both experiences at this store were unacceptable. I will never return and feel others should be warned. Good luck!

Jays very good customer care and helped me out a lot and explained ATT TV didnt get it but it got me to think great job

Nice person persisted when difficulties arose, and got it done. Well done!

Very helpful and very good, I really recommend

I ordered new ATT service and my new iphone did not work. I was totally ignored for the first 10 minutes I was standing there while the rep was helping (but mostly chatting) with another customer. There were 3 people sitting at a table speaking Spanish. I couldnt tell if they worked for ATT or were customers.I finally got to talk to the rep and he wanted to tell me his life story and clearly didnt know what he was doing. He chastised me for ordering my ATT service over the phone and not in their store.They ultimately told me to call 611 and they would take care of my problem. Ha! 611 pawned me off on Apple, and I felt like a ping pong ball between Apple and ATT. I am going to the Apple store later to see if they can help me.Visiting 297 Mishawum road was a huge mistake and I would never go back there. It was a waste of my time as the issue is still not resolved.

MAz so great

Matt was great

I received excellent service with very little wait time which surprised me on a Sunday around lunchtime. I was particularly impressed with Brett B. who I felt went above and beyond in helping me resolve a complex issue involving telephone, internet and cable services. Thanks Brett you did a great job!

Very nice and friendly,

Very friendly and comfortable atmosphere!

Anthony was very friendly! Anthony was awesome!

Fine enough service. Got what I needed in a pretty reasonable time.

It was a very pleasant experience!

Fairly useless anymore. Pricing is ridiculously high on anything not Apple. Staff is pleasant.

Susan helped me quite a bit before I arrived at the store making it much easier for me to make my decision . Then when I came in she was very helpful in getting me set it with my new phone and the other things that I had to do .

Worse customer service ever

I go in and ask when can I upgrade my phone and that guy tells me not for another 6 months and gives me a look and walks away. I know I owe another $120.00 on my phone so he should have told me that and explained to me if I paid that I can get another phone. But no he and the MGR standing there just let me walk out of the store. You guys just lost a customer, ATT can thank this store for me going to Sprint.

Great staff!! Jays

Got DirecTV through AT&T. I was told I will be paying $60+tax for two years.Few months later my bill went up to $67+tax. 12 months later my bill jump to $184 a month. I spend hours on the phone try to resolve the problem no body want to help !!In the end I cancel my service, I was charge couple hundreds dollars for cancellation fee.Never dealing with AT&T or DirecTV again

They arent open :/