I drove here from Seattle to visit my father for several weeks. My Beetle needed to add oil change for the trip home. I called the service department of Karen Radley Volkswagen and they got me right in that afternoon. When my dad and I arrived for my appointment with our masks on Darryl checked us in. The office had a clear plastic shield and there was sanitizer the end of each counter. After finding out what I was there for Daryl gave me an estimate of the work to review and sign and then instructed me to have a seat in the lobby for about an hour and Id be good to go. My father and I sat in the very clean well-lit well organized lobby and talked. There were snacks you could purchase and all the hot chocolate coffee tea or water you could drink for free. I noticed I left my cell phone in the car and I went back over to Daryl. He said it was no problem and went and got it for me. After about the hour that Daryl said it would take he came out to the lobby and told me that I was all ready to go and walk me over to the cashiers desk so I could pay my bill. My bill was exactly what Daryl told me it would be and he wished me a safe trip. Whenever I am in Northern Virginia I will be going to Karen Radley Volkswagen to see Daryl for all my service needs.

I called on Monday and they were able to fit me in the next day for a 100,000 mile check and a check engine light coming on. After checking the car over, they explained in detail what was needed and what was suggested but not needed. They recommended several suggested items (nice to do) could wait for another time. Since the repairs were going to take several hours, they arranged and paid for an Uber to/from my home. I found a positive climate and a good young lady in their service department.

Overall great experience with Karen Radley. Parts that I thought for sure were backordered came in as promised and the car was repaired ahead of time. Well done!

I had my beetle serviced here and it was a wonderful experience. Darell was kind attentive and professional. They fixed everything and returned the car in excellent shape. They even gave it a wash.My only minor suggestion would be to have the mechanics wipe their traces inside a bit so the do not leave marks. Nothing major really.I loved the place and recommend it full heatedly.

Thank you Karen Radley Volkswagen for your excellent service. I want to say a special thanks to Mr. Daryl who helped me tremendously with the service of my vehicle and made arrangements for service of my other vehicle on my next appointment this Saturday coming. He explained everything in great detail it made me feel at ease at the dealership.

After having zero luck searching for a vehicle in this crazy market of a limited supply of vehicles, I finally stopped at Karen Radley to take a look at their inventory. To my surprise they had a GREAT selection and I never once felt any sort of pressure from our salesman, Jose. He was very knowledgable and helpful, without putting pressure on us which was nice for a change. His supervisor, Shannon was also extremely willing to work with us to stay within our budget making the purchasing process stress-free. Thanks to Jose and Shannon for all of their time, patience, and for helping us purchase an exceptional new atlas cross sport. I couldnt be happier and will most definitely recommend them and the Karen Radley dealership to anyone looking to buy a new vehicle. Thank you again, yall deserve 10 stars.

💯 best customer service!Jose Luis Jeresano,Darwin Jordan,And the team at this location exceeded my expectations!They all know their products and was easy process with the purchase they explained all with the minimum details!I am so happy with my car /SUVThank you so much you all!

I was not going to respond to your request due to my experience yesterday. I used AAA to get my car to garage due to noise in engine. I was positive I had a loose pulley and had Darrell and, knowing him, he used his best mechanic to check over my car. Of course, no noise. I felt so bad in taking up their time on a busy Monday and they could not find anything wrong with my car. You have to know they did not treat me like the village idiot although I felt like one. You just have fabulous folks working for you and they treat the public so well..

First time there as I’ve recently moved here. I took it in for the airbag recall. The works was done quickly. Check in was friendly, the waiting area was clean and comfortable. When I got the car back it was clean and they had checked my tire pressure. Very satisfied and will use them for my car maintenance.

Sales experience was great with my salesman. I informed the salesman at 8:10 a.m. that I’d arrive at 6:30 p.m. to pickup my car. I arrived at 5:30 p.m. and left the dealership at 9:30 p.m. and the finance person tried to sell me maintenance packages after I waited for four hours. So much for a quick, seamless sale using another financing source.

Zurian was a great sales associate. Not pushy at all and very knowledgeable about the car. They have lots of amenities for their clients as well.

I honestly had a great experience there. I did not feel pressured at all. And I truly felt like they valued me as a customer. I know they were in it to make money of course but the vibe I got was that they cared more about making the customer happy than there bottom line. I would highly recommend this place to anyone on inner of a vehicle. You will not be disappointed.

The service dept. was very professional. Excellent work performed on my car. I will take my car there for any work that needs to be done. They were very timely and knowledgable. Knew exactly what was wrong with the vehicle and other places did not have a clue what was wrong. Kudos to Radley!!👍👍

KRV did excellent work and even did some warranty work on my behalf. I trust them. I drive twice as a far as my closest VW dealership because of that trust. They have my business!

I have always received good service from the car dealership

Always a big help every single time i go there.Ive had NO problems with them at all.

My VW basically broke down on interstate 95 while I was headed on a weekend trip. The staff at Karen Radley, led by Darrell, prioritized my situation and completed a pretty complex repair In about an hour. I couldn’t have been happier and I was able to continue on my journey. From my experience, I highly recommend this VW service center.

Great customer service, clean and bright.My car was done on time. Friendly environment.

Just came in for a recall fix, staff was friendly, the waiting room was somewhat cozy and the showroom is nicely arranged, been coming here for a few years now and never had any sort of problems (btw is way easier if you just book the appointment online)

Staff was courteous and competent. An Uber ride was provided to take me home and then bring me back after service.

I had my Beetle serviced at Karen Radley vW for a safety recall item and a window noise issue. The part was available and the appointment was made quickly. Everything went well. Will go back again for future maintenance.

Went in to get a car serviced and walked out with a new (used) car! Able to work a deal that same day and was more than willing to accommodate all my needs to complete the sale! Would HIGHLY recommend Radley to everyone!

Great Service provided by friendly knowledgeable people. Been buying cars from here for as long as I can remember. Return for the great service time and time again.

Rhea and the team in the service center cant be beat. Great deals when buying and great service after the fact!

Went in for an oil change and service was amazing! They even changed a light bulb i couldn’t do myself and charged me less than the gas station i normally go to for minor things.

Karen Radley Volkswagen is one of the best dealerships in Woodbridge. Customer service is top notch! The Service Consultant Louco is amazing. He is patient and clearly explains recommended services without trying to pressure me to add on unnecessary extras. This is why over the years I continue to come back to Karen Radley. Thanks to Karen Radley my 2006 Volkswagen Jetta is still rolling.

I go 30 miles out of my way to get my Golf R serviced at Karen Radley. Rhea always finds a way to manage my visits like a champ, and has often found a way to fit in service aroundmy schedule, sometimes at the last minute. I have complete confidence in Daryl managing the shop, making sure I don’t spend a dollar more than necessary. I’ve never been happier with service provided by a dealer.

My Tiguan broke down 2 days before my wedding. Thank god for the staff at Karen Radley!! Not only did they get us in a loaner within the hour, they searched my Car for my wedding earrings and a fix that could take a week to a month was solved in a week. We absolutely LOVE the service department at Karen Radley Volkswagen!

Excellent service! It was fast and the agents were very nice

Bought a car and surprised my husband with it! The whole process was done online/over the phone. Super easy and down the point. Went in and signed paperwork during my break. Quick and easy. The surprise was a success and I couldn’t have done it with out the help of the sales manager Isaac and the finance manager! Thank you!

Sales person was great and we found the perfect car for my daughters birthday. Had to wait 2+ hours to get into the finance persons office because he had three people ahead of us. He started printing the documents without discussing the loan. When we asked about it he said it was already done. He excepted a 4.5% loan without asking us. We have excellent credit and refused the loan.. He discussed it with his manager and all of a sudden the loan was down to 3%. What is the scam there? How many customers just except. He pulled up an extended warranty and pitched an unknown company that was way more expensive than what we researched. I ask for VW extended warranty and he said that was way more expensive. When we insisted the price was considerably cheaper. I trusted Karen Bradley VW and have purchased cars from them in the past. Must be new manager or maybe due to Covid.....

I’ve taken my car to many dealerships in the past but Karen Radley Volkswagen is hands down the best! Louco was my service advisor and he was so knowledgeable and friendly when it came to servicing my vehicle. I would highly recommend him and KR if you want an honest, kind, and comfortable environment where you can trust the staff are telling you the truth and reasonable with their prices.

Thank you, Karen Radley!! Every time I go to get my car serviced, I can count on an excellent experience, and everyone is so kind. Honestly, I don’t go anywhere else to buy cars or for service. Karen Radley is the place to be, plain and simple.

The Service reps and technicians at Karen Radley VW are amazing. I feel like they love my GTI as much as I do!

Karen Radley Volkswagen is a great place to lease a car.I had a wonderful experience of, first, talking on the phone, then test driving, and signing a lease for 36 month for one of their vehicles. Jose, who is a manager, is an outstanding professional, who represents Volkswagen on a first-class level. Since it was my first experience leasing a car, I had a lot of questions. Jose was knowledgable, helpful, and patient.I talked to representatives of basically all Volkswagen dealerships around DC and I also visited some of them in person, and Karen Radley Volkswagen provided by far the best communication channels. No mind games and great offers are the things that define this dealerships work ethics. Unlike in other dealerships, there were no unexpected or fake fees that popped up during our negotiations.Happy to be their client now.

Staffs and technician taken very good care of my suv and they are very professional, they give out coupons and discounts when possible. They are absolutely trustworthy.

I purchased a new Volkswagen from Karen Radley Volkswagen and I am very happy with my purchase. The salesman that assisted me was great and he did an outstanding job. I am very happy with the customer services from everyone that I have had the opportunity to deal with since my purchase. I have even referred family, member who have also purchased from them. If you are looking for great vehicles and all around service it is a good place to start.

Karen Radley went above and beyond to fulfill my needs. Service was polite and respectful in a world that is sometimes lacking both qualities. I highly recommend this VW dealership.

The best VW DEALERSHIP! And that’s from a NYer! Thank you Isaac and Zurian for helping me get my dream car within a few short days! Best team!

The process of buying a new car has changed dramatically since the last time I purchased a car in 2013. I had a great experience at Karen Radley in Woodbridge, Va. Anthony and Isaac made it very simple and convenient. I LOVE my Atlas Cross Sport! Most car dealers in the Woodbrisge and Manassas area are still passing on a stiff upcharge to their customers right now, but not Karen Radley VW! They also have 0% financing available and the best financing rate I could find.

I inquired on a car few months back. Since then I have opted out of calls and emails and Will keeps sending them. Someone from your sales department just called me pretending to be the IRS saying I need to pay taxes. When I said they were wrong he implied oh you used to work here That is impersonation and harassment to me...

Mr Tismeus was thoughtful, answered my questions and provided me with awesome customer service. I had super great service from start to finish. Also, thank you to the mechanic(s) that took care of my car😊

Darrell at Karen Radley Woodbridge is the best team lead manager I’ve dealt with. His experience and knowledge of the motor vehicle arena is best to none. Over the years he’s educated me on the abilities of my vehicles, and has never pushed me to buy an unnecessary service. Others could take lessons in customer service and courtesy from Darrell. I continue to purchase and service my Volkswagen Passats at Karen Radley Volkswagen because of the service department managed by Darrell.

I was treated very courteously and the work was done as promised.

Karen Radley VW really took care of us well when the Blind Spot Monitor stopped working on our 2018 Tiguan which we bought new from another dealer. The work was covered by the VW bumper to bumper warranty.The service technician was in communication with VW service headquarters and determined the best course of action was to replace the control unit as well as the left rear radar sensor.Darrell McMillion did a great job keeping us informed through the whole process.I will be using only Karen Radley VW in the future.

The customer service has always been great! Anytime I have been there, I always get a great deal!

As always, Darryl and the rest of the service group did an outstanding job.

Rhea was efficient and clear. Service completed faster than expected. Thanks!

Changed this from 4 to 5 stars. Rhea (VW Service) makes all the difference! Yall better not ever lose her! 🤗

We were treated with the utmost respect by everyone at this dealership.Negotiations were very pleasant and laid back.We ended up getting our first VW after visiting them. We even got more than we expected!Special thanks to Shannon Speelman, Zurian Bennett and Jereis Smith! They were all very courteous and gracious.

I was treated with the respect through the team. They were very negligible and up to date with every process. Thanks.

Having never dealt with a Volkswagen service department, I had zero expectations other than your traditional Dealer Service Bay. Now I am fully aware of what Customer Service is defined by, Karen Radley is the gold standard for me now. Highly impressed with every single aspect of my experience from the initial phone call to the last phone call. Service defined! I look forward to having my 2013 VW Passat serviced there again!

So nice staff helping you with the process and fast .

Had a coolant problem at 4:00 p.m. on a Friday and just walked in with a problem. The lead at the Service department had the car diagnosed and didnt leave me stuck. Even stayed late to make sure all was good to go. 5-stars all the way.

I knew which vehicle I wanted and the Karen Radley team went straight to work to figure out the financials - they didn’t try to sell me on anything else or take any extra time. When everything was ready to go, Anthony provided exceptional service, explained the whole process, and safely dropped off the vehicle with the utmost professionalism.

Ive worked with a lot of dealerships over the past few years, either for myself or helping friends and family buy cars, but I have to say Karen Radley is quite possibly the best dealership Ive ever worked with.They are extremely honest, quick to respond and they dont play games. I worked with Mishelle and Dakota and they were true professionals in every way. I actually had a slightly better offer from another dealership, but decided to do business with them because I felt like the level of customer service they showed deserved to be rewarded.I cant recommend them enough for anyone whos looking for a car. Ask for Mishelle! Shell take care of you, and will be super up front about what they can and cant do.Thank you, Karen Radley VW!

I had a roadside hazard. I came in to KRVW for a tire repair. I have a fully paid for extended warranty. My warranty was confirmed, VW overnighted a tire, the techs installed it, and got me back on the road before I was due to leave Virginia.Thank you team VW.

The service department goes out of their way to be helpful. I have always spoken to a woman with brown hair. I have taken my car in for questions a few times. She had always checked for me right away and given me answers that saved me money in the long run. By saving me money on those items. I know I will take my car to them for any major issues because I trust the work they are doing is necessary.

Great Sales, Service and Finance staff! Have bought 7 vehicles with Radley Acura and VW and will continue to come back due to their commitment to excellence on all fronts.

They offered us the best prices and were quick to follow through with the paper work

I drove 100 miles to purchase my new VW Atlas from Karen Radley. They gave me a fair, honest and upfront deal and made it easy to handle all of the details remotely so that all I had to do when I arrived was sign and drive.

Took my Passat in for an oil change, tyre rotation, and a couple of recalls. Excellent service in a timely manner, as always, from the VW team.

Very professional and courteous staff. Pleasant waiting area and quick service on time.

Very frustrating. They kept my car for a week, charged me $1000 for services, but none of the problems were actually fixed.

Bad customer service!I called repeatedly (over 10 times) about a VW Tiguan that interested me. When I finally reached the sales person, he was very rude and impatient to me (probably because of my accent). He interrupted me several times and did not answer my questions, instead he gave me a lot of unnecessary informations about financing when clearly told him that I wanted to pay off the car. I am glad I saved myself a huge trip by not making it to their place.Please do not make a deal with them.

When getting my car serviced here, Rhea is always helpful in getting everything set up. Patrick helps me find out what is wrong with my car, and gives a good deal too.

Customer service was Excellent no long wait Everyone was very professional and kind.

Fantastic experience buying second Volkswagen from Karen Radley. Their staff is incredibly professional and considerate of buyers time during the process. Glad to have these folks as part of my vehicle family. I have serviced with them for 12 years, excited to have another car to keep coming back!

Great customer service! Very friendly and good communication!

Brought my repair in under budget and made sure I was aware of the repair options at every stage. Very professional.

After a very long day car shopping, Derek was extremely helpful in getting us into our Pre-Owned MDX. He was fast, courteous and made sure we had everything we needed to get on the road back to PA.

Thank you so much Zurian for your help! You have helped me so much in my time of need with my poor car! 5 stars all the way through and through also for the service associate that helped me Louco!

Vlad and Luco are the best. They keep my old Jetta on the road.

I saw a 2020 Volkswagen Tiguan online and met with Max Abbasi a perfect gentleman. He is very polite and not a high-pressure salesman. Max Abbasi has an excellent grasp of the technical aspects of Volkswagen vehicles and he was able to explain my questions. I ended buying the Tiguan from him because he was able to help negotiate a fair deal for me. Vanessa, the finance manager, was also very nice to us. I will recommend you go directly to Max you will not regret it. I love my experience. Thanks Max.

Mr Louco Tismeus was very friendly and Professional

Ask for Zurian! He made the whole process simple, and helped me secure a fantastic deal on a 2020 Atlas. Cant say enough good things about working with him!

Great customer service for the recall service on my daughters car!

Over all very good and professional, works very well with the customer.

Great customer service andVery attentive!

Great service, quick turnaround.

Bought a beetle a month ago. The staff was great. Worked with Anthony and he was awesome. Answered all my questions. Would recommend. I am still waiting for my md tags but they were great and sent another set of temp tags in the mail.

My tires was perfectly fine when I brought it in no leaks! After they tell me my tire has a leak. They took me over to see it and the aur was gushing out. I wouldve known my tire had a leak before I brought it in.Be careful when you bring you vehicle in. The are intentionally puncturing your tire to make a quick $30. Cheap move by this service center.

Took the plunge and we are now first time VW owners. Big thanks to Karen Radley Volkswagen of Woodbridge, VA for giving an exceptional deal on a new 2021.5 Atlas SEL Premium R-Line. Big thanks to Sales Manager Shannon Spellman for such A+ transaction. Jereis in finance was also stellar providing an exceptional rate even more competitive than my local federal credit union. Made the 3 hour trip worth the drive. Highly recommend to anyone on the east coast looking for a VW. Thanks everyone!

Everyone was very helpful and professional and the communication was timely and informative

Excellent customer service by Darrell McMillion, outstanding service by the Techs

Max was great, very professional. The four star review is a mix of 5 stars for Max, three stars for the speed that we were processed. We drove over an hour to see and test drive a specific car. After a quick test drive, off to do paperwork. over four hours later, we were finished, which seems exceptionally slow when I walked in the door with financing already secured through my bank.

Volkswagen is good, good service and wonderful vehicles.

Repeat Customer & Still Impressed!We just bought our second VW from Karen Radley and truly enjoyed the whole experience.Ask for Zurian to be your Sales Rep - hes professional, straight forward, courteous, personal, listens, thoughtful, and very good at offering options to help you make an informed decision. If youre exploring what vehicle you want or need, he works with (not against) you all the way.Isaac, one of their Sales Managers, is another great individual. Hes passionate, direct, and willing to have a two-way conversation with you during negotiations. We had honest discussions and at no time did we feel overwhelmed or forced to commit on a deal. He listens to your inputs, openly confers with his Sales Reps, and doesnt play games... all commendable.Thanks to the Karen Radley for another great buy!

Amazing service! Felt like family the second I walked into the door. I was helped by Anthony Ortiz all the way through the entire process. For this to my very car buying experience I will say I was spoiled with the great customer service and overall knowledge of his product for sale. Highly recommend this dealership for anyone seeking to buy a near car. My wife and I active duty military and traveled from NC to this location based on recommendation and are looking forward to working with them again in the near future.

I went to this place to buy my First car and couldn’t be more happy bc I’m a student athlete and my credit wasn’t the best but my sales person Aranxa had a lot of patience and was really helpful with everything I wasn’t sure on what to buy but she did a good job landing me on the right car a Jetta SEIt was a nice environment I recommend it for sure !

Great place to service your car or purchase one...

The service department is friendly et professionnal.

Great service 👏 👍

The service is great 👍

Never go to a place of business where they don’t have your best interest at heart. Adults make their own decisions, but if you have someone willing to sell you a car to better their position knowing that it will ruin your chances in the future, you might as well take your business elsewhere. Go somewhere where customer service is the #1 priority. Not the sale in itself. PS: Eddie (finance) department isn’t the greatest as far as demeanor, communication skills, customer service skills, and etc. And never expect to talk to the same person due to their turnover rate being through the roof. Wonder why that is?! Please just be VERY careful. Thanks to the entire fiasco, which i will not write out here, I bought a car in CASH from somewhere else.

Best Experience I’ve had at a Dealership!The staff was super friendly. Max Abbasi helped us out with everything and he was very patient and explained everything in detail. Vanessa, the financial manager, was also very nice to us. Definitely will visit here again to trade in my other car later.

Where do I start? I would like to share my experience at the Karen Radly Volkswagen dealership in Woodbridge, Virginia on November 15, 2020. I was pleasantly surprise when Zurian, my sales consultant assisted me with buying my new Atlas VW. He is a professional. A wonderful listener and he pays great attention to details. it didnt take him long to figure out exactly what I was looking for in a vehicle. My VW Atlas is beautiful and I am very happy! I would also like to include the awesome dealership leadership and finance department I would recommend this great team/dealership if you are considering purchasing a used or brand new vehicle from Karen Radley Volkswagen. 5 stars!!!!

Terrific experience, as always.

VW dealership had a great selection of vehicles on the lot. The salespeople were not pushy and gave us the time and space to talk it over. Unfortunately they were unable to meet our price and we ended purchasing our new VW through a local competitor.

Great experience as usual!!!!