I had the worst customer service experience of my life today with Dawn. If you walk in and see her working either ask for someone else or turn around and walk out. I can not speak for the rest of the employees, but she is by far the worst employee at any store that I have ever dealt with. She first ordered me the wrong item and then when I came back to try and fix that and get something different, because I could only exchange my item, she tried to give me only $100 dollars back of the $240 I spent. After arguing with her for a few minutes she then said “fine we will call customer service and they can deal with you.” When the very helpful customer service lady answered Dawn did not explain the situation correctly and again tried to only get me my $90 back. There was no other employees in the store to help either which made the situation even worse. I will NEVER go back there again and deal with her!!!

Brandon was great! Took his time and explained everything very well. Was patient with all our questions.

I received a notice from Sleep Number, as an insider because we had purchased a Sleep Number bed TWENTY-FOUR years ago (time really does fly) and we had been thinking about getting a new mattress. We had stayed at a Courtyard at Marriott and loved the bed we had, which made us think about a new one. We decided to check out Sleep Number here in Woodbridge before checking on the Courtyard bed and we were sold again. Sleep Number has evolved a LOT since our first purchase, and we are very excited about the upcoming delivery of our NEW bed.The sales person was very personable and also professional. She gave us very thorough information and respected our own needs. We are very pleased with the service we received and are anxiously awaiting the delivery of our new bed.

Sharful was amazing to work with. Was not pushy at all and that is one thing my husband and I like. We had questions and he was able to answer all of them and was very helpful. Thank you Sharful and April for all of your help! You guys rock!

We were sold > $7,000 bed by Brandon. He was fantastic to work with. 100 day trial. After just 3 weeks we contacted SleepNumber Customer Service and they told us to go for at least 30 days.We called back at 30 days and said that we were still disappointed. They let us know that our trial was only on the mattress (less than half of our total purchase) and the other half of stuff was non returnable.We then contacted the Executives at Sleep Number and attempted to contact this store directly, but have not gotten a reply from anyone.I think that the bed is okay. Not worth $7,000.And I was hoping we were purchasing great customer service & the 100 day trial was real.... It wasnt. It was misleading.We have now contacted the Better Business Bureau and are hoping for resolution.MAKING SURE YOU ARE NOT BEING LEAD INCORRECTLY!

Outstanding customer service from Maggie. Impressed with the professionalism of the entire store staff. Likewise impressed with the fact that, despite having purchased my last Sleep Number bed in 2009, I was still in the system, still part of the Sleep Number family and still got a great family discount. Looking forward to sleeping on it. Thanks, Sleep Number.

Terrible service at this place. I wanted a return for an underdeflated pillow and the manager immediately said I could only exchange. I explained that I exchanged initial pillow for another model because it didnt help with neck pain. After hearing I already had an exchange the manager stopped listening and flat out said theres nothing she could do about it. I told her the pillow was FLAT and was unlike what I had tried on at the store. I then proceeded to open it from the bag for her to feel/see. She said that she cant touch it because of company policy against covid. Understandable, but she refused to even look or check to see if this is a defective product.She then proceeded to say that the only thing she could do is destroy the pillow for me in the back.Very curt and arrogant. STAY AWAY.

We ordered the bed on Aug 8. The bed was to be delivered on Aug 21 but some components of the m7 bed were not available, so now its scheduled for Sept 3. Now I understand we ordered the discontinued model m7 but you would think to make up for waiting this long you would send the newer m7 because of the inconvenience. The salesman couldnt even tell me what the difference between the two models.

My wife and I truly enjoyed being in the Woodbridge store. We received quality information and that’s why we purchased the sleep number bed. The staff was very helpful.

Great customer service!

I will never buy a sleep number or trust anyone in that store ever again. We were told explicitly before we purchased the mattress that it would be delivered in one week. After they charged my credit card, I was told that it wouldn’t be delivered for over a month.If the misrepresentation wasn’t enough, I canceled the order immediately. But, the charge was posted on my credit card and I’ve had to spend the last 2 hours on the phone only to be told that there is nothing they can do about it.This mattress sells itself, the sales people should have more integrity. Shame on this them.

Great service at the store, Brandon and Dawn were very helpful and knowledgeable. We ended up getting the bed the same day and cannot wait for it to be delivered!

The saleswoman was quite knowledgeable, helpful, and answered all of our questions informatively. There was no sales pitch nor high pressure purchase feeling...easy-going, which was absolutely perfect for us. Thank you.

Great products, outstanding customer service. Very pleased with my purchase.

Dawn was fantastic from the time we walked into the store!! Great customer service & very knowledgeable! Would highly recommend her to anyone!!

Great store. Brad was so very helpful. Great customer service.

The sales rep was polite, store was cozy, and the process was smooth.

Just had the most pleasant experience at this sleep number! Dawn and Slovenia were the nicest associates! I am completely sold on sleep number and the product they offer. I will be back soon!

The second we came in the door, Jessica greeted us and treated us with warmth and respect. We brought our kids along, Jessica even played with them. We did not feel pressured to make the purchase at anytime, which I really Loved. As a matter of fact, Jessica told us to take the information home, sleep on it and make a decision. Jessica was so knowledgeable and explain every single step of our visit and what we should know.Really, an enjoyable experience.

Great experience! Steve was amazing and did NOT pressure us at all. The manager helped and was great, too. The only thing I didn’t like was the price of the sheets which I didn’t notice until I got home. Can’t wait til I get my bed.

Excellent customer service. Very knowledgeable staff.

We had a great experience at the Woodbridge Sleep Number store. When we walked in, we were greeted in a friendly manner and, within minutes, started talking with a sales associate.Having already researched the models and options, we were fairly certain what we wanted. No high pressure sales pktch - the associate with whom we worked did not try to up sell. He took the time to help us find a great starting place for our sleep number, describe the use and benefit of their Sleep IQ technology, and worked with us to get all of the discounts availableHe reviewed our order and finance options in detail and in plain English. Granted we spent about o0 minutes in-store, but it was well worth the time. Were looking forward to the arrival of our new bed.

The staff at the Woodbridge location was knowledgeable and professional. They familiarized me with all the features of my new bed including the app to control the bed. Thanks!

Sales agent was terrific! She answered all of my questions and not once pushed the sale. Great job.

My wife and I visited your Sleep Number store at the Woodbridge-Potomac Town Center on 1/25/19 to shop for a Sleep Number bed. We were pleased to be quickly greeted by Ms. Dawn Lopez and provided great assistance in shopping the variety of options available. After selecting a split king with the 360 FlexFit base, I was further impressed with by the incredible efforts of Ms. Lopez and Mr. Tony Bullock to get the finest bed that fit into my criteria and my budget. We left the store feeling extremely well served, and looking forward to the delivery of the new bed.

Power shopper!!! Knew what I needed and wanted and was in and out in 15 minutes. Had fun in the process too! No more back pain for me and my family from beds that dont work for us!

Great service. Sales staff did a great job of explaining all the options available to us.

Absolutely great experience. Sales man was spot on. We knew we wanted a bed but he had the knowledge and know how to point us in the perfect direction. Way to go Sammy mureithi you the man thanks again for all your help

Friendly, and educated staff. Its probably easy when selling a great product.

Great staff but I dropped under 10k on a useless mattress that didnt fix my snoring. I rarely had back pain till Sleep Number. I should have listened to the guy at mattress warehouse. He told me lots of his customers are unhappy sleep number clients. If I could do it all over I would try Casper or Purple.

Great customer service and a Cowboys fan

Helpful staff. Informative displays

Nice showroom with anything youd want to try. Didnt feel like a mattress shop as much as it felt like a dealership.

They are EXPENSIVE. Bring your yearly salary.

Nice friendly knowledgeable staff

Ok