I would like to acknowledge Amanda for her excellent and exceptional customer service. She went above and beyond the call of duty. I placed an order and there were major shipping and handling delays. I initially ordered Mac lipstick pink plaid which I learned from my local store that lipstick has been discontinued since last year. So I contacted this location which was the only location in the nation that had this lipstick and they only had one remaining. The hunt was on.However, through all of the delays, the setbacks and even some of the frustrations, Amanda made sure that she was in constant communication with me whenever I contacted her she responded to my calls in a timely manner. She was completely transparent and she really led with her heart, with her intelligent, and with the customer first in mind.She made sure that I received my products and she went above and beyond to satisfy me as a customer. I am thoroughly enthused and grateful for my products that arrived and I just would like to thank her for her customer service, humanity, her professionalism, and her leadership.Thank you Amanda for going above and beyond the call of duty by leading with excellence. You are an exceptional human being.I am a loyal customer 💜😘

This is hands down my favorite cosmetic store, I would never go anywhere else, great customer service, great prices and great quality. They provide high end luxury products for an affordable price. Ps. Amanda and all the others are spectacular! I have never had a complaint :)

Went to this cosmetic store at Potomac mills few days ago.. had a great experience.I wanted to specifically mention one person here ( Shamsa ) who helped me choose skin care. She seemed very knowledgeable about the products and also had a great customer service skills. Really liked the store and cleanliness. It was well organized.Will come back again just because of SHAMSA!!Thank you :)

Amazing customer service. A BIG SHOUTOUT to Shamsa, Michelle & Amanda for such welcoming experience. The staff is extremely knowledgeable about their products and will provide you with things which best matches your needs and budgets. Will definitely be returning again.

I went there today and was so excited to get such a great deal on prestige makeup. I work in cosmetics and have been working for 5 years. I bought a concealer and checked it to find that it has been used. On the receipt, it says it can be exchanged if the merchandise is defective. I consider used makeup defective. I went back to get it exchanged and the lady tells me I have to wait for the store manager in order to exchange it. I don’t understand how you are running a store by yourself and don’t have the authority to handle a customer issue. I work and don’t have time to come back and I don’t feel like I should have to in order to just get an unused concealer. This is extremely frustrating and quite frankly annoying for a store to be run in this way.

This is my favorite store to shop cosmetics.Great customer service. Love the fantastic price. The staff were very friendly and helpful too!

I went in with no clue about what to get my wife on her birthday, luckily met with Shamsa who made it easier for me. Wonderful experience

Pleasant experience. Shamsa was able to find me the right products. Highly recommended.

I love this store. When you go there, ask for Amanda. She is the best, and always knows the best products for me.

We love this store and are thrilled with Amanda’s service. She knows just what my wife needs and her product suggestions are always spot on.

I went on Wednesday to buy some gifts... I was helped by Shamsa... she was very informative and helped me pick great gifts I like that she watches you tube tutorials and knows makeup trends and brands... additionally she helped me to get the best deal on my purchase.... hire more like her

Fantastic customer service by Shamsa, felt comfortable shopping as the staff was following Covid guidelines.

Need better help I feel. I’m a man and they kinda didn’t really help as I feel a rep should. But they did push their sales

Horrible customer service. They have very mean, angry and unhappy sales associates.

I would rate zero if I could. The stAff didn’t wear a mask!! Horrible service!

I had a bad customer service from this associate!!!

Horrible customer service, very disappointed