I called and asked if I could get the battery on my hybrid 2011 Honda insight checked and the manager said yes, its part of their customer service.We went in and he checked it for me himself and yep, needed a new battery.Jon Klassen came out and installed my battery for me right there in the parking lot! Talk about customer service!! He even had the bracket on backwards at first after installing my battery and made sure to take it back off and properly pit it on. As a woman it was such a great comfort to see that he took his job and my safety seriously! I will forever be an automati zone customer. Thank you so much for the excellent service. Go check them out!

Went in here the other day to get a 6-gauge wire connector, a young guy with trashy tattoos on his neck help me out and showed me where are all the starter wires and battery terminals where at???. I explained to him that I need to connect two 6 gauge wires together, Then he told me this is where all your electrical stuff is at. So with no help from him i Walked around and found the electrical Connector ends and what not Just three aisles down from where I was at. I wish AutoZone would take a little bit more pride in hiring people that actually care about their job and have a little bit more Knowledge about the products in there store and customer service.

5 if I could I give a ten they help me so mu h I starter went out and walked in on foot bought starter and battery tryed to find taxi and for 3hpurs they loaned me a phone number even offer a ride thank soo much

Great staff could have been stocked better

Good place but really bissy.

Awesome service. Educational as well. Helped me find exactly what I needed, helped install it and showed me how to do it myself.

Called this after noon around 7 PM. Some guy answered and asked me what they can help me with... then they put me on hold without telling me to hold while I was asking for parts... They need to really have a good manager for closing, and not just some kid off high school with no part knowledge.

Awesome store, they have everything you need.

They had what I needed. It was just a battery for my car but they had it. Only thing is he hit me with they had one for $99 but then he says they were out of it and only had one for $160 plus $20 core fee so $180 I have yet to take back old one to get my $20 back and dont know if Ill get around to doing it.

Came in to get some wiper blades and the staff was great. Rafael helped me pick out and install my new wipers and was very helpful throughout. Even offered to check my drain plug after his shift ;)

Got me fixed up, didnt have the parts I needed, but we came up with something that got things working properly to get me home thanks guys for the extra help

I stopped in this past Saturday to pick something up. There are mask signs listed prominently. I saw FIVE employees. THREE of them had no mask at all. The other two had their noses entirely uncovered. So, do you think that only employees can infect someone? Maybe you could enforce the mask requirement to your own staff!! You know, for the safety of your customers?

The staff was very friendly and ready to help. Special thanks to Rafael and his team leader who helped me quickly diagnose my check engine light. My part was ordered, yet I did not receive a phone call when it arrived. Instead I called the store to make sure my part was in. The store was busy and I understand how things can get especially with customer service during a pandemic. Nevertheless, the staff was very attentive and quick to serve.

Good service 👍

Employee was to busy talking in the other employees ear to notice I was there. I waited a few minutes then had to speak up and wave my arm before I got help. I was the only customer in the store..

Excellent customer service. I needed an air filter and not only did they sell me one but they went out and out it in for me as well. I could have figured it out but the fact that they didnt make me was so awesome!I know where to go for all my parts now! ❤

WORST CUSTOMER EXPERIENCE! WAITED AT FRONT COUNTER 15 MINUTES MADE DIRECT EYE CONTACT WITH THE CELLS ASSOCIATE NEVER DID HE ASK IF I HAD ANY QUESTIONS OR IF I CAN HELP. I COULD CLEARLY HEAR THE BACK OFFICE EMPLOYEES TALKING ABOUT PERSONAL ISSUES THAT SHOULDNT BE HEARD BY FRONT FACING CUSTOMERS, I DOUBT ILL BE RETURNING TO THIS LOCATION

Good experience here! Will come back when necessary.

Always low priced and great customer service

Good prices and exelent service.

Came in to buy a battery the clerk said what size and i said can you look it up he said no our computer will not do that.went across the street it took them about 30 seconds. just for fun I googled it on my phone came right up. just plain bad service.

They are friendly, helpful, usually have what I go for, and if they dont, they order it. And of course...its close.

Not pleased. Ordered a part and was told it would arrive in a week. Never received a phone call. Returned to the store and was told that it never arrived, at that time a second order for the part was placed. Another week went by and still no call. Called the store and was told that the part did not arrive again and that a third order would be placed, but the delivery date of the part was not known.. Now it has been THREE ADDITIONAL WEEKS. That is five weeks I have been waiting and not been contacted. I understand that mistakes can happen, but this is pretty ridiculous. To add to the frustration, I paid for the order on the first day. Still waiting.

I had bought a headlight from a different place,, they will remain nameless. I came to the Auto Zone where they have helped me before. Thanks to Rafael he changed my headlight that was awesome of him

Very nice people. I saved a lot of money with their diagnostic tool. It would have cost me atleast $80 for a diagnostic test. I was able to find the parts I needed to fix my car. They also recommended a shop to go to for the repair.

Ricardo, Im not really sure how to spell his name, He was So Very Helpful and Friendly! He switched out my headlights for me! Thank you So much! I will probably go back to his AutoZone to get my Oil for oil change when its due, even though I live in Keizer, I will drive to Woodburn because of the Excellent Customer Service.

Super nice, knowledge and quick. We lost a windshield wiper on the highway - AutoZone had several options available for our 2009 minivan. The clerk offered to install the new blade and we were back on the road within 5 minutes.

I was driving a friends vehicle and it needed oil. 😲 They not only sold me the oil but put it into her car for me. Thanks for the great service! 🌟

Part was sold I did not save

I think this story needs to be heard!!!!! So this past Sunday I went to O Reylies to have them test my battery. When I arrived there, no one was able to test it for me. So I called the autozone across the street and Ricardo answered the phone. I explained my situation to him and he said no problem come on over and we will take care of you. When I got there he was waiting for me and made me feel welcomed to be there which the other people did not at the other store. Once I got there he started preforming his test to figure out what was wrong with my car! I am an Uber driver so this is how I make a living so I need my car fixed. He was able to figure out it was the battery which shocked me because I just bought it from o’Reillys 2 months ago! He offered to take it out for me and even give me a ride across the street to help me get it replaced! So once I got back to oh Reilly’s I began to tell them that the battery was bad and I wanted to swap it out. They told me there was no way it was bad and that they will not exchange it! I couldn’t believe that I just bought it and I couldn’t remember the phone number I used. Ricardo began to explain to them that the tag on the battery shows it is no older than 3 months old. They still said there is nothing they can do. I was very upset and felt that they did not care about my needs as a customer all I wanted to do was swap it. So I decided to go back to autozone and buy one from Ricardo since he was so helpful. I couldn’t believe how someone from a different company was so willing to help me and go above and beyond to try and get me back on the road, Ricardo was truly awesome I got the new battery from him and what did you know! My car started up every time after he replaced it for me. I am an autozone customer for life now! He understood the importance of me getting my car on the road and went beyond the call of duty to make it happen!!!! If you guys need anything I suggest to go to autozone they really care about the people in their community and are not just there to make money. Thank you again Ricardo you really showed what customer service was all about!

Awesome service! actually installed a battery for us..

Very helpful. Quick service. Offered to loan me tools to swap my battery, had my own but it was cool they offered.

Always have what you want,Or will order!!

I like going here for auto things. They are a little bit expensive on things so I do shop for those things elsewhere. But as a woman, they dont treat me like Im stupid. They also do free diagnostics on your check engine light for you and ask for a printout of the problem. I liked the old crew but they are long gone. And I dont like the auto place across the street. Dont feel respected as a consumer here.

The part I had already paid for was not delivered and they didnt bother to contact me. I show up and the guy looks for the part for around 5 min and apologizes that it wasnt delivered, no biggie. I also needed to purchase a belt and dude looks another 5 min and low and behold he cant find the belt I want....Before I can purchase the inferior belt, I just want out at this point, dude answers the phone and its the hommie on the other end. He proceeds to carry on his conversation as I leave. Almost 15min wasted for nothing. Advance Auto Parts doesnt have these shenanigans, thankfully.

So I came to autozone last week because advance auto parts didnt want to help me install a brake light they sold me. I was told they dont do that kind of stuff! I was on my way to the dmv and need to have all my lights working for my test. I explained my situation to them at advance auto parts and they said sorry we cant help you. I than drove down to autozone and I was greeted by Ricardo! I explained my situation to him and he said that it was not a problem and he would be happy to help. He was a life saver it took him 3mins to swap out the bulb and he even explained how to do. He was so very helpful!! I will never go anywhere else for car parts again except to autozone! Best of all I made it to my dmv appointment on time. Thanks again Ricardo

Very helpful staff! They kept fitting different parts on my truck until we got it right. What customer service!

Terrible service

Very nice and helpful even during busy holiday, had my part in stock,easy check out and no mistakes! Got me right back on the road

Its ok there.

Always helpful, little busy sometimes but the staff are always friendly and inviting

They had all the tools I needed to fix my pickup. Very friendly and helpful.

AutoZone is great they normally have what you need my company has an account there so I always get the great discount

Very polite and helpful. Put on the windshield wiper for me

Terrible customer service. I walked inside and it was not busy and one of there associates had a terrible attitude and didn’t want to help. The supervisor/manager was on the phone and he noticed his attitude and did nothing. I refuse to buy and left.Stay away from this autozone.

Best customer service. Enjoy going there for my car and truck parts

No problems....helped right away.thanks auto zone

Great autozone they always have good service at this one.

I was freaking out for a part the I bought and didnt need and it was over 30 days went in and one of the guys said he couldnt help me hat I would have to come back and talk to the store manager Jose V so I did and he was able to work with me and got store credit vs sorry cant help you its past your 30days. Thank you Jose

Was told my part was going to be there the next day got there no part, had to wait in line for 25 minutes, just to find out my part wasnt in, way understaffed.

Great place. Very clean and organized with staff that are ready to help you out with whatever you need

Needed a new headlight and thet installed it for me for free. Had no idea they would do that.

These guys typically always have what I need. Long long waits kinda drag, but the guys that work here are always cool and move quick.

Attitude, great attitude to me as a customer. This is evident in their training, good people, helped me locate parts in other Autozone stores (Keizer / Salem) for example.

Found what I needed. Got good help for parts behind the counter.

Helpful staff. like most everything theres a mixed bag of folks who know what theyre doing and some who are clueless. Theres a Russian guy there who knows quite a bit.

Good prices,current inventory,great service...Helpful employees..

This has been my Auto parts store for years until today. I recently purchased a auto cleaning product that was not what I was wanting so went in to return today. I stepped up to the cashier area and was approached by a man who had broken English and had to ask him to repeat. What he was telling me was that I had to go stand in line behind six or seven people waiting to get to the parts counter before I could make a $6.99 return/exchange for product sitting on cashier counter. Too bad for Auto Zone. Are you letting employees make policy at will? If anyone walks in and wants car wash they cant get it off the shelf and go to cashier?

Had what I needed.

The manager was courteous and helped me out with every question I asked

Love the place when my store doesnt have what i need

Is nice place sometime I just go there chill out

Typical auto parts store you can get pretty much anything auto parts related.

I when to buy a part and they didnt haven on stock so when l was going to pay Markus couldnt pay due a system problem l say can you order it and my mechanic will pay when he comes to pick it up and he agree. When my mechanic came to pick up the part Markus did not order it...🤨

AutoZone OReillys Napa Carquest any kind of local place like that that sell Auto Parts local they go online and buy their parts cheap then sell them outrageous prices for example a wheel hub assembly 150 a piece go on eBay $61 for two free shipping and I got them in 3 days so people start doing some research going online ordering your stuff dont go in and buy an auto parts overpriced organ is an overpriced State on everything Ive been into a lot of auto parts stores and these people take advantage of you so research before you buy

Ready to help customer as you walk in the door.

Great store great counter support team.

If they would only have a system for cash shoppers...... on busy days you must have someone for only the register... you have people only waiting for you to find other customers parts when others are ready to just pay for their parts

Nicest people and got the much needed help 😊

Good prices very helpful

Good parts

Not a bad place. Their is a ZZ Top looking dude that goes off on wild rants about his boss. Very unprofessional.

Always parts available. Great rewards program.

Nice and friendly people know their stuff

The technitian was really knowledgeable and helped out he even told me how to go about fixing the problems myself and what exact parts i needed.

Hours are incorrect. Showed up an hour before closing time to find store already locked up

Usually always has the best prices

Helpful staff and very knowledgeable.

Beyond rude staff, they showed no interest in helping myself, or other customers. Hopefully some changes will be made on how they treat those that keep them in business.

They need to hire more people, most of the time theres 1 or 2 working and it takes average of 15 to 20 mins for your turn...i had to leave this place couple times cause line just doesnt move..NOT RECOMMENDED

They got all the car parts i need!

Long lines, few employees, and the quality of parts is questionable. My breaks still squeak and my wipers fell off

Well staffed, knowledgeable and good inventory.

It was the best experience ever

Long time waiting. Somebody show up maybe a friend from autozone employee and cut me off..

I only order new parts and they had the brake master cylinder there the next day!

Great service 😎

I just like auto zone

Very friendly and helpful

Omg hate this sh**t.

Good visit :)

Great deals

Dont know why but Im a fan of AutoZone.

Good products

Every time I call, they hang up

Good place for parts

Pretty good place

Folks need to step up their customer service at this location. 🙃

Got all u need for cars

They suck, hate that lady that works there ...