The customer service was great

The cashier made a mistake charging my visa gift card and entering cash instead. After he made 5 calls and 30 minutes later, he assured me that I had to pay the entire amount on another credit card, and I would see a refund of the amount charged on the gift card within 3 business days. 4 days later nothing was refunded to my card. I called the store, I was told I needed to call customer service. Customer service told me I needed to call the store as they dont see voided transactions. After several calls to the store and customer service, I am now told I have to wait 30 days plus to see a refund. I have asked repeatedly to get call from the store manager or a district manager and no call back. I understand mistakes are made, but this was handled poorly. Your team members need better training. It is clear that they have no resources or support from Management. The cashier even called a friend that used to work there - as he was not getting anywhere with his local team. This is bad business. I expect a call back, an apology and compensation for my wasted time. I will wait for 2 more weeks to see if the refund is completed. If its not I will be filing a complaint with the BBB as well as with small claims. In addition I will share my experience through all social media channels until I receive a resolve.

Had to go all the way to woodburn outlet mall and they had a good worker that did his all to make sure we were satisfied. Thanks my son appreciates it

The Adidas shoes they sell you are counterfeit Adidas shoes.

Love the store! Very good customer service, friendly and knowledgeable of the inf of shoes and the best way to take care of them. My grandson like it, He was feeling very special (13 yrs). The employee was a cute young lady and he was paying attention. So I bought him the $15 water repelent, a good thing all around, a win-wim. 😄

Great store great customer service just a little spendy on the price but they had what I wanted.

This store is awesome!!!!!! If you want cool shoes and awesome customer service then this is your place! By far the best employees in the mall.

Good shoe selection, they give veterans a discount, which helps.

They were very accommodating, and tried to be as helpful as possible, unfortunately though they did not have what I wanted, adult-sized wheelies, ended up going to Amazon after all by them

Love my new globes, thanks guys.

WOW! What a place. Everyone here was so helpful, and I left feeling like a million bucks

The people there were super nice and helpful

Super helpful. ... only place to shop

Great selection cool shoes.

It Was Ight.

IT IS LIT

Good service I liked