Samantha was awesome in aiding me to get a purchase sent to another store out of state who didnt have it and in doing so saved me money. She also checked up promptly to make sure it all went well. She is awesome and friendly

Sales staff was rude and unprofessional. We went to Zales Outlet store at Woodburn Shopping Center last Sunday 12/20/2020. There was a couple in the store being waited on by a salesperson and there were three other sales staff in the store. My daughter, whose wedding ring was purchased at Zales, her husband and myself, all of us are loyal Zales customers were in the store. After some time, a sales person finally came by my daughter and my daughter asked her about getting a second band for her wedding ring. The sales person said something to her and my daughter explained that the ring was purchased at Zales. The salesperson said Oh and then didnt have any ambition to show my daughter anything, or even ask if she could clean my daughters ring, she just walked away. In the meantime, I was browsing several jewelry cases and not one person came and asked me if they could help me. My daughter would have purchased another band for her ring if the sales staff would have worked with her. I may have purchased something, but no assistance didnt make me feel welcome. After being in the store with no sales assistance, we left.

My boyfriend and I walked into the store and purchased a ring and a resizing on October 3rd. My ring size is a 3.5. We were told we would RECEIVE the ring in 6-8 weeks. We were fine with that because it was supposed to be a Christmas present and that would have been perfect timing. After the 6-8 weeks had passed, we called back and were told it was still not ready. They also struggled to even find our order because they had gotten the name and phone number wrong, when we told them at the store when we bought the ring.... My boyfriend even made sure to clearly state his number and his name twice. As time went on we were confused as to why it was taking so long for a simple ring resize. We called again and they struggled to find our order AGAIN. After finally finding the order, they said that the place they sent it to, to get resized, could only get it down to a size 4. So they would have to send it to another place to get it resized to a 3.5. They said it would take another 2 weeks. At this point we were so frustrated and upset because it had already taken so long. It is now November 30th and I just called them again. They struggled to find the order, once again, and I was told the ring resizing is going to take another 8-12 weeks. How is this acceptable?! This customer service is so unprofessional and they ruined our experience. And our Christmas plans! I’m never going here again, and I’m getting the ring back to resize it somewhere else.

The staff here are beyond friendly! I had recently went to another store and had a horrible experience. The store manager Jessica went above and beyond to order me a custom ring and exactly how I wanted it. The associate walked me through how to apply for credit and the steps. I will be returning for additional purchases in the future!

Terrible business. They refuse to honor their own gift cards. I applied for their leasing program. I was approved so I went down to pick out a ring for my lady. When I tried to apply the $200 gift card I have to my lease payment they told me that I could not do that. It seems as though a place that offers a gift card should allow it to be used towards any products or services that they offer, including a leasing program.Avoid this scam artist.

Jessica the store manager is amazing! She has helped me and my husband pick jewelry out through our love life from dating, engagement, kids, and anniversaries! Love the sales and coupons Zales mail to us! 💗

I had a great experience here. The staff were extremely polite, knowledgeable, and helped me in the decision making process. They were also able to help me increase my credit limit with Customer Service as well as the Sales people were not at all pushy. I would definitely shop from here again.

The wife and I went in there to get her wedding ring cleaned, found an awesome 1ct mens wedding ring so I couldnt pass up on the deal. Customers service was great.

9/13/19 5:10pm At least 3 weeks for a simple ring Repair. Yeah right!!

Had the worst customer service at this location today I’ve ever had at a jewelry store. I went in to exchange your ring that I had ordered online just to exchange itThe lady did not know how to do it and had to call her management twice and at the end of it she had actually refunded my card money which I will not receive for a week and told me I would have to re-order it. Without asking if that would be OK two days before Christmas. If she would’ve asked I would’ve told her I did not want to do it that way and I would’ve sent it in to have it sized after Christmas but now I’m at home trying to get it re-ordered again and pay for it the second time since they will not refund the money for a week. It will be definitely the last time I shop there.

I recommend coming here all the staff is great, they find the best product for you without breaking the bank. They go out of their way to make sure you are satisfied

Not sure if it was the lack of customer service or bad customer service at the woodburn location, but Ill never shop in their store again. After minimal conversation and almost getting the ring size stuck on my finger, with no offer to help get it off, Ill order online if I ever shop at Zales again. I was only there because of the ring I found online.

I got my engagement ring here, no issues.. I come back in to get it sized and experienced the WORST customer service. First off, the guy helping me was super rude. I was looking at another band to add to my set, and he goes “um you should get a band that exactly matches your other band, but I guess whatever you want to look at” and reluctantly opened the case. He then went on to talk about how this was his “least favorite part of the job” which was watching brides to be pick what he thought would be an ugly ring stack. Then, my fiancé starts trying on bands, and he goes “oh wow, you have really small hands for a guy!” And what put me over the EDGE is that my fiancé tried on a band with diamonds on it, and goes “oh that’s too flashy for me, I’ll let her have the flashiness”. And the guy goes “oh don’t worry about upstaging her ring, her ring isn’t flashy at ALL”. My jaw dropped. I have NEVER experienced service like that. I was so stunned that I didn’t even ask to see a manager, I just left. I’m picking up my ring in a few weeks, and I am most definitely reporting him when I go up there. Not happy!!

The staff are always nice. They went out of there way to pick my ring up on time. Thank you Zales!

Super helpful and super nice

Limited selection.... luckily my wife found a killer pair of pearl earrings