Best service, I love Cadillac.

Toni is awesome! Every time I have been to the service department, Toni is so helpful and always goes above and beyond. This most recent visit was impromptu as a check transmission service message suddenly appeared on my Cadillacs digital display. I called Toni in route to dropping my daughter off at school when it happened. She was very responsive and accommodated me right away! I needed to leave my vehicle and she had a loaner ready and waiting for me when I arrived. Thank you Toni for always making my experience with Woodland Motors a positive one!

When my PAINT started peeling a year after I bought a new $45,000 vehicle I got concerned. I took the truck to Dublin to have them paint it and it was returned to me with three panels on it still peeling. The manager assured me that they would bring me back and have me have the truck repainted again for a second time. After returning home I was informed by GM that I would have to make arrangements with Jesse the Suns owner of Dublin Chevrolet in order to get my car painted correctly. Since they had paid Jesse $5,500 to paint my vehicle and its entirety they wanted to know why the vehicle was returned to me with areas of the truck not painted that were peeling. I had no answer for them I referred them to Dublin Chevrolet and asked if there was something criminal going on at that dealership. They then explain to me that the dealership is its own franchise and can do as it wishes with this customers. I informed them since they had paid Chevy to paint my vehicle how was I to make sure that Dublin Chevy actually performed the work. Long story short I was told by GM 5 minutes ago that Dublin Chevy will no longer be dealing with my vehicle and GM will not authorize my painting to be done at any other dealership therefore I have a 2 year old vehicle that has ¾ of the body with damage and my 3-year 36000 mile warranty expired the moment I drove away from Dublin Chevy. How convenient I do however remember them trying to sell me an extra extended warranty for my paint and this is where it becomes interesting. The extended warranty on the pain and corrosion would have covered me for an extra four years had I had bought it but in the circumstance that my paint started peeling I would still have to argue with the dealership that I bought the warranty from on whether or not the areas were in fact peeling. In my research I have found that the dealership that I have been working with is in fact been paid to have my vehicle painted and restored completely however they did not pay the auto body shop to do the work and my truck was not completely painted and returned to its original state. I now have a two year old truck that is worthless but understanding why a corporation sells a warranty on its product is priceless.

Took a little longer than expected but always courteous.

Outstanding customer service, would highly recommend ! . Thank you

5 stars for the service dept ONLY.

Excellent customer service 😊

Brought our new to us Cadillac in for service and you would not honor the CPO Protection Plus plan we had bought with the vehicle so I was very disappointed!