This dealership is the ONLY dealership that my wife and I will ever go to. The owner treats us like gold and always takes care of us! Paul Shirley, our salesman, always gets the job done and quickly and efficiently always communicates with us and gets all the information we need. The finance department is personable and goes out of their way to make sure everything is explained and taken care of. We drive an hour one way but it is well worth the drive! We recommend this dealership to everyone looking for a great car buying experience!

If you are in need of an automobile this is the place. It was absolutely worth the one hour drive. Our salesman, Tim Taylor, was extremely professional and courteous, not pushy at all. This was my best experience of car buying in my life. Very pleasant. No joke this is a must stop for anyone buying a new car or used car.

Great salesman, Daniel, no pressure, very knowledgeable. Just picked up the car and everyone was curious and friendly! Highly recommend

Just bought a 2021 Toyota camry hybrid. Cant begin to tell you how happy I am. They gave me a great price for my 2016 car and a great deal on the new one. Salesmen, Tim, took a lotof time with me. They are interested in selling you a car. As they say, they made me an offer I couldnt refuse.

I just bought my first car here last week. Tim Taylor made my first buying experience so easy. He was very personable and transparent through the whole process and was VERY helpful every step of the way! I HIGHLY recommend him!

Bought our new Rav4 hybrid here. Great customer service. No issues.

So far, so good! Wife and I just purchased our first toyota vehicle there. If we have the luck we had with our last dealer, we will be very pleased.

I bought my first truck here and they made it painless. I was talking with other dealers and they just gave off the typical car salesman vibe... Not Wooster though.Tim Taylor is the guy you want to talk to. He got me a price that I felt was a good deal and was very honest and transparent.Thank you Toyota of Wooster. I hope to see you for my next truck purchase.

Took my truck in to have air bag fixed got us right in an right out great service and friendly helpful ppl

I went to Toyota to get my tires checked. Amanda B. was very nice, she answered all my questions. I will be a returning customer. Everyone was very professional.

Called to schedule a recall. They were very friendly, got me scheduled quickly. Showed up at the dealership, they got me right in, got the work done in short amount of time. The service department was ran well and I had a great experience. Will do business there again.

Great job Ricky Davis for the excellent customer service! Consistent updates on the progress of the job! The price quoted was on point with the invoiced amount! Cordial interaction all around!The Tech performed his work effectively and efficiently!GREAT JOB GUYS, THANKS!

This is a GREAT place to buy a vehicle. DANIEL, was so polite and professional. PAUL was super nice too. I HIGHLY RECOMMEND this dealership to serious buyers in the market. Hopefully, you will be EXTREMELY SATISFIED like us.Alan & Simone

Paul was our Salesman very helpful. All the staff was extremely nice would definitely recommend to our friends. Ed another team member even had us Follow Him So he could show us a better way home. :)

Couldn’t get a salesman to send me pictures of a car, called in to speak with a manager about their awful sales and couldn’t get one on the phone either. Don’t waste your time here, go to a dealership that would enjoy making the sale like Ganley or Metro who constantly text and call me to keep me updated.

They withheld maintenance problems when selling a car to my elderly mother. They were condescending and unwilling to help when it was brought to their attention. They didn’t even own the tile yet, which is illegal. It took months to receive the title. It was like pulling teeth to get it finally. No apology, no help.

I almost always deal with Amanda and I find her to be informative, friendly, and pleasantly funny. On one occasion, they stayed late to help me out of a jam, waiting for me and my AAA tow truck to bring my car to the service area. The service is always good and usually prompt. No complaints.

Ricky in Service is by far one of the best advisors I have came across. Extremely punctual and prompt with complete accuracy of issues. I took my 13 TDI over to their dealership, fixed promptly and fast within a couple of days. Got the vehicle back runs amazing and work performed 100%. Never disappointed. A+ Experience!

Very helpful in getting my wiper blade fix after it froze to my window and came apart. Thank you parts dept.

Super friendly and very helpful. I work at another dealership and had to get warranty work done so I brought my car here. Was greeted and helped by a nice girl and very professional. I would recommend them .

Great service oil change & price

I dont understand the bad reviews about the female in the service department but anytime I have come in she has been so nice and helpful! She always gets me in without a problem and is always so kind, courteous, and respectful. She makes my experience the best every time I am in. Amanda is AMAZING with customers and AMAZING at her job! Also, my buying experience was awesome. My car was deemed a total loss in a non at fault accident and I was having a rough time finding a car that could compare. THEY HOOKED ME UP. I absolutely love my 2014 Corolla! If I could give more than 5 stars for this business I would!

Purchased a high dollar piece of trim.

Bought used F150 they said all new breaks front calipers pistons were cracked froze up warped rotors then rears replaced one pad on outside of piston. All breaks needed replaced!!!

This place was thorough with my every concern. And had the cleanest cars to choose from!

Quick oil change but they dont know what keeps causing check engine light on. Just keep driving it til something breaks is not a good answer for me.

Everyone here is amazing! Thanks for helping out the Kentucky girls!! You are appreciated!

Had to get recall work done on my Toyota; closest one to me was this location. Work was done quickly and no hassle at all. I was pleased.

Good place to take the car for a check-up.

There was a recall on our car so we called them about it and it took over a year for them to get the part. We figured that they had just forgotten about us because we never got any updates this whole time..It was complete radio silence ! Well just today we got a call that the part was in and when I told her that we had since purchased a different car, the lady hung up on me!

Always professional!, I have been taking my 2 cars there since 10 years ago. Service has always done an amazing job. Amanda is always friendly and willing to help. Excelent experience with sales and Body shop departments too!

My wife and I recently leased a brand new 2019 Rav4 Adventure and love the vehicle. Thanks to Daniel for his outstanding work and patients answering our questions. Thank you also to the finance manager and the crew there that went and picked up the specific vehicle we wanted and made it all possible.

No pressure you can walk the lot without harrassment they brought a car over from the side lot that was not ready for sale and let me test drive it, buy it and are taking a week to fix it all up before letting it go. Very nice people.

Was very impressed with my visit. They were very polite and explained everything 😊

Appreciate their customer service. Always do good work when my Prius needs service. I dont feel like Im getting ripped off. Would go back to them again for another vehicle!

Great sales staff horrible service department. service advisers act like they dont want you their and then dont know what services the dealer has to offer.Also you have to call them to get updates on your service as they kept mine for a week and i had to keep calling to get them to do anything.

Excellent service!

Your female service writer is a real piece of work! My experience with the parts department was positive but going through the lady in the garage ruined the experience. I walked through the garage to the parts department to prevent from bothering anybody asking for directions. As a long time Toyota mechanic, I understand how to find the parts department. Although she claimed liability issues for not allowing me to pass through, her personal skills were not worthy of employment at a Toyota dealer. I have been through many dealerships without this liability issue so its not common to be approached in this way other than may I help you. I will most certainly give any of my Toyota customers a heads up about this woman.

Best car buying experience ever- thank you guys so much. Love my purple Jeep

Was inquiring about a pre-owned car for 5 days, got my loan approved from my bank was ready to drive 3 hours out and then told it was sold but its still up on the market as of today.

Almost everything was wonderful, Daniel in sales was excellent but my only complaint is that the day I went to pick up my Rav 4 the financing manager was very very rude after we didnt agree to a coverage plan for our own reasons. Which then made my experience very anxious and overwhelmed, but other than that everything was awesome. Wouldve given 5 stars if it wasnt for the financing manager. In my opinion that is not how you treat customers.

I was trying to add apps to my Toyota Media Center and was getting very frustrated to say the least. I tried to make an appointment with the dealer and was told no appointment necessary, just come in. When I got there there was no one available to help me. Amanda to the rescue! She works in service and came out immediately. She was very patient with me. I told her what I wanted on my Media Center and she installed the apps with my iphone, showing my how to find and use everything. She is amazing! Thank you, Amanda!

Wanted to give them business by having them service a 2017 Toyota 86 but was rejected, saying they dont have the right equipment to work on it. Disappointing that they dont have the equipment to work on late model vehicles of their own brand.

Ignored - We visited this dealer on a Saturday to test drive a 2014 CR-V we saw listed online that we were very interested in. When we arrived, we walked around the car several times and waited several minutes for someone to finally come outside and ask us if we were interested in anything, finally meeting a salesman in the parking lot as we were heading inside to find one. Okay - low pressure sales. Fine. I thought. After our test drive the salesman came back outside and we chatted a little. They were closing in 20 minutes, so we didnt ask to go inside and discuss price, and he never invited us in to talk seriously about the car. We left our contact info with him and headed out. My husband emailed him twice the following week, both times with no response. The next week (over a week after we drove the car), my husband finally decided - if this sales guy wasnt interested in the sale then well look for another sales person who is - and he contacted the Wadsworth location. A salesman responded, then went silent after our reply. Finally, my husband emailed their Wadsworth location one last time stating that we were going to buy a car within the next couple weeks and we wondered if the 2014 CR-V we drove (two weeks ago by this time!!) was still available. A salesman responded that, unfortunately, the CR-V was sold, but he wanted us to know they had a 2013 available (we had already looked at that one too, before it was detailed - and we werent interested). How disappointing. We were serious about this car, but were ignored.This was over two weeks ago though, and the 2014 CR-V is still listed as For Sale on their dealer website... Is it sold, or is it available? Either way, we bought a CR-V from a dealer in Mentor because they responded to our inquiries.P.S. My husband wrote a review on Car Gurus and Toyota responded to the review saying they did indeed try to get in touch with us. NO, they did not. Not in relation to the 2014 CR-V we drove, anyway. They had my husbands email and phone number and we never heard from them until it was too late, even after repeated attempts on our end to make contact.P.P.S. A colleague of my husbands says he always deals with this dealership whenever hes buying a car and he loves them (which is one reason we thought wed try them - that and because they had a CR-V I was interested in), so I guess it works out for some people...Maybe its us...Lol ;)

Called to ask if they participate in the Toyota Rent-A-Car program. Their answer was only if you are a customer or in the body shop. So my understanding is they dont participate in the Toyota Rent-A-Car program as described under the tab Parts and Service/Rentals. Not saying good or bad. Just for your information is all.

I actually dont hate talking my car in when I go here. Maybe the sales department is different, but Ive always been treated great by service. They explain everything well and do a bang up job. Ive never been concerned they were taking me or trying to get me to fix things that are functioning well.

Always have a good experience at Toyota of Wooster! Good people and service.

Friendly salesman was helpful and informative.

I have dealt with the wooster toyota service department one time, and came away impressed with the people and the service.

Great customer service

They had what I needed for service is courteous and professional I appreciate my time there

Have sold me four cars, unfortunately for me, in five years. Steve in sales is very helpful and Amanda in service is as well. Are their prices competitive? Theyve beaten other, larger dealers like Ganley; every time and their service has improved; slightly.

Friendly people, great service.

Service department employee was incredibly unprofessional & rude. Spoke to the same person twice, upon Initially scheduling appointment & after appointment regarding why I was charged for a service I did not ask for or authorize. I would NOT recommend visiting this dealership.

Very good experience, they make you feel welcome, and no pressure buying. Excellent Sevice dept. Also.

Very courteous and professional staff.....made my decision to buy a very easy one.Will keep doing business with them.

Great people, great experience. Always helpful, never pushy. Always a fair price.

Parts is terrible.. Every time Ive gone in there Ive had to wait a long time for someone to assist me. And their demeanor is less then friendly. Called in once and they told me that my car didnt have a certain part. I was holding the part in my hand that came off of the car. Called the Toyota dealer in Mansfield, they were very helpful and nice. Found the part I needed right away. Go elsewhere to get your parts!

They are customer oriented.Affordable, reliable and fast.

Bought a 2017 Volkswagen Passat with these people and saying it was brand new they rotated my tires got the car back and it was a rough ride after here to come and find out I had to buy new rotors cause they messed up and had them check my brakes said they were ok came back a week later rubbing metal to metal they didn’t check both sides of the brakes and they treat us like we are the problem they are the ones working on our car now noise in the front end they said it was normal but it shouldn’t do it all day long now I have to take back again all I want is people to care about what they do and not treat others like we are the bother.

Horrible experience! Took my daughters first car a Volkswagen here for service spent quite a bit of money and every time we came home with something fixed new issues arose! Started by having diagnostics ran and told them wanted everything fixed to make it safe to drive and run good, except one thing (windows). They did not fix everything said they were not told that, had to go back multiple times...for example brake lights mysteriously stopped working after having work on rear end done. They denied they did anything to effect that but they worked on way there and not after they touched the car! After that scheduled appointment to have that fixed only to drive all the way there 30 miles to find out part was never ordered when appointment was scheduled 2 weeks in advance! Had to drive home for second time with no brake lights! Finally had enough spoke to manager who made things right with the brake light issue. Was told everything is fixed come home within an hour another service light comes on! Needless to say will never take our business there again service department is not friendly at all and not sure they know what they are doing!

Always satisfying. They are polite.

They may be friendly if youre buying a car but parts and service are just down right rude, incompetent, and HORRIBLE with customer service. This is NOT the way to run a business.EDIT 2016:Their service from the parts department was horrendous a few years back when I gave them my 1 star review. In recent months theyve done a pretty good job as Ive visited several times for service related things. Occasionally theyre not the friendliest, but Ive at least been treated fairly as of late.

Excellent service.

They do out of state inspection

Never rotated my tires when the teck put it down on paper that he did cant trust this place

I took a picture of the service waiting area while I was waiting on my service on my Toyota Camry to be done. They have great sales & service departments here at Toyota of Wooster.

A great place to buy a vehicle.

Bought 1 new vw JETTA. BOUGHT 1 NEW TOYOTA TACOMA BOUT 1 USED MAZDA 3. HELP SON FINANCE 1 TOYOTA TUNDRA. HIS WIFE PURCHASED NEW CAMRAY. SISTER IN LAW BOUGHT MULTIPLE CAMRYS. GOOD HONEST HELPFUL LOCAL CAR LOT. EXCELLENT SERVICE.

Ok experience for a small dealership. Not pushy like most car dealerships. Only complaint is they are terrible about follow up phone calls, and following up with any details.

Great people there and they do quality work!

Very pleasant people to deal with.

I work here. So I am a little biased but from what most people tell me, this is a great place.

THX ALOT MIKE! Just walked away from a fair value deal from them, based on bad vibes, low trade value etc.-Dave, & Kim in sales were Great to work w/. @ 6-1-15...

Salespeople were real friendly and were not pushy

Brandon the sales guy was cool. Doug in service is nice. Sadly its the owner that is the thevin lire! If you buy a car here and theres something wrong with it.. oh we will take care of it if you buy it... HA HA HANOPE!!! They leave you with issues that lead to bigger issues that lead to oh well thats not the same issue we said we would fix that we cant fix because well it just doesnt work!! Sorry im all over the place but im angry and want to get this out there! DONT BUY FROM THIS GUY!!!!!!!!!!!!!!! Like I said Brandon and Doug are good...

Friendly staff and good service

Basicily hung up on a potential customer

Great service and knowledgeable sales people

Doug in the service department is fantastic!

Love my car

Very good....

Great place great everything

Fast service

Fast and reliable service.

Its ok. Like all dealerships expensive

I get my warranty work done here, closest to my home, scheduling goes well. Friendly sales staff.

Great service!

Great experience!

The staff there are friendly and the service prices are very fair.

Good work Expensive every time Im there and cars seem priced above everyone else

Fast, friendly service

Very friendly, no pressure.

Great dealership!!

Great people

Agree. Customer Service is lacking.

Fantastic